Records administration involves the management of documents and similar corresponding which have been filed, indexed and records kept in various manilla folders. In this chapter, filing indexing and record keeping are
dealt with Every firm/establishment receives and dispatches a great deal of correspondence daily. These letters, circulars, information bulletins and reports must be put away where they can be found when required for reference
purpose. make the “in Tray” tidier; to look busy when the boss is around; to be able to refer to these papers at a later date; and because they haven’t the courage to throw some.

As we all know, the files of an organisation are its memory, and any malfunction of this memory will severely affect the overall efficiency of the organisation. The test of a good filing system is the time taken to retrieve any
nominated document the state of affairs which prevails in a large number of companies is that untrained school leavers who lack the ability to acquire secretary skills, are retraited for filing duties. Unless there is a well trained
supervisor, operating a sensible system with the right kind of equipment, chaos and confusion may prevail. Mangers, with their thoughts concentrated on more exoteric topic, may be tempted to leave things to the good sense of a trusted supervisor, but periodic reviens of filing systems are essentiał if they are to cope effectively
with changes or growth in the company.
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