IT Support for an Electronics Manufacturing firm in lekki, Lagos.

Roles & Responsibilities :
IT Help Desk - Daily Technical Support
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Setting up accounts for new users
VOIP Phone Configuration and management
Access Control Management
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Requirement
1. At least 5 years of experience
2. Degree in computer science or information technology.
3. Prior experience in tech support, desktop support, or a similar role.
4. Proficiency in Windows/Linux/Mac OS.
5. Experience with remote desktop applications and help desk software.
6. Attention to detail and good problem-solving skills.
7. Excellent interpersonal skills.
8. Good written and verbal communication.

Qualified CVs should be sent to lola.simiinuga@willerssolutions.com