The Company

Our client a leading modern workspace organization in Nigeria that offers executive serviced office spaces, workspaces and coworking spaces urgently seeks a well-qualified and competent individual to fill the role of Client Services Manager.

The Position
We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.
To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The prospective client services manager should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.

Roles & Responsibilities
Handle client requests and ensure prompt resolution within the stipulated turnaround time
Interact with clients and build relationships with them while ensuring their needs are being met
Resolve complex client problems or disputes in a professional manner
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Develop effective communication platforms for clients and staff.
Inspire repeat-business from clients.
Conduct customer service workshops and presentations.
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.

Requirements
Bachelor’s degree in Business Administration or related discipline
5+ years prior experience in customer facing roles
Proven experience in a leadership role is required
Excellent communication skills and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of customer service programs and databases, or the ability to learn new software quickly
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Calm, polite, and professional behavior.
Reliable and self-motivated.
Ability to meet deadlines.

Remuneration : Attractive

Interested and qualified candidates should send their CVs to christensenheights@gmail.com on or before May 25th, 2022.