Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,747 members, 7,955,849 topics. Date: Sunday, 22 September 2024 at 04:57 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy - Application Support Analyst: CODE: ASA-11 (738 Views)
Graduate Trainee Business Operations Support Analyst Job At Visa Inc / Pls Let Talk British Council Vacancy Application / Central Bank Vacancy; Application Form Now Available Online (2) (3) (4)
(1) (Reply)
Vacancy - Application Support Analyst: CODE: ASA-11 by tolex29(f): 4:37pm On May 21, 2012 |
We are an indigenous software development and sales organization with our head office in Lagos. We are currently looking for an Application Support analyst in our Head Office. Job Description - • Provide first and second tier support for all applications. • Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded. • Minimize service disruption and the facilitation of service restoration within agreed SLA’s. • Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation. • To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production. • Lead Root Cause Analysis activities to successfully identify root causes of problems. • Proactively identify problem trends and known error conditions and work towards a permanent solution. • Assist in the training and induction of new staff into the Application support team. • Provide specialist professional advice and support throughout in relation to the support of all applications. • Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national. • Develop and maintain Application Support standards and procedures and other documentation as required. • Participate in software testing; help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective). Qualifications • Bachelor's degree in Computer Science Information Technology or other related field • SQL 2000/2005/2008 &/or Oracle 9i/10 Skills • Communication and listening skills • Research and analysis skills • MS Access &/or Crystal Report Writing Skills • MS XP, 2003- 2007, and MS Office Product Experience • Client Server and Web Application experience Only qualified candidates should forward their resumes as soon as possible to conceptgroupcareers@gmail.com using the code as the subject of mail. |
(1) (Reply)
Paid To Click Site(earn Money For Free) / Very Clean Blackberry Curve 3 / Secretary/admin Officer
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 7 |