₦airaland Forum

We are an indigenous software development and sales organization with our head office in Lagos. We are currently looking for an Application Support analyst in our Head Office.

Job Description -
• Provide first and second tier support for all applications.
• Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.
• Minimize service disruption and the facilitation of service restoration within agreed SLA’s.
• Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation.
• To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
• Lead Root Cause Analysis activities to successfully identify root causes of problems.
• Proactively identify problem trends and known error conditions and work towards a permanent solution.
• Assist in the training and induction of new staff into the Application support team.
• Provide specialist professional advice and support throughout in relation to the support of all applications.
• Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.
• Develop and maintain Application Support standards and procedures and other documentation as required.
• Participate in software testing; help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective).

Qualifications
• Bachelor's degree in Computer Science Information Technology or other related field
• SQL 2000/2005/2008 &/or Oracle 9i/10 Skills
• Communication and listening skills
• Research and analysis skills
• MS Access &/or Crystal Report Writing Skills
• MS XP, 2003- 2007, and MS Office Product Experience
• Client Server and Web Application experience

Only qualified candidates should forward their resumes as soon as possible to conceptgroupcareers@gmail.com using the code as the subject of mail.