₦airaland Forum

THE INSTITUTE OF BUSINESS DEVELOPMENT
(Established by CAM Act Rc. 650980)
….building competitive advantage for business growth
PRESENTS
A 4- DAY INTENSIVE WORKSHOP
ON
CUSTOMER EXPERIENCE MANAGEMENT AND VALUE CREATION
What will be covered?
• Customer Experience Research and Design
• New Thinking on Customer Experience Management
• Creating a profitable Customer Experience
• Defining the company’s interest
• Value creation between a company and its employees
• Value creation between a company and its customers
• Customer value and Competition
• Successful value- creation Strategies
• Understanding and Monitoring customers life stages

WHY YOU SHOULD ATTEND
This workshop will present the most recent research in to how successful companies design and deliver a customer experience that provides exceptional competitive advantage. It will impart with skills to manage clients, improve your competition position and key strategies to transforming the organization into a magnet for customer.
Participants will come away with a thorough of customer life cycle management and the role of people and information technology in customer experience management with the ultimate goal of attaining customer loyalty.

WHO SHOULD ATTEND?
 Marketing /Sales Executives
 Customer relation officer
 Business Development Personnel
 Training Manager

VENUE: Airport Hotel, Ikeja Lagos.
DATE: 23rd – 26th of May 2013.
DURATION: The Workshop is for 4 days - Thursday to Sunday
METHODOLOGY: Lectures, Case studies and where necessary film shows and field visits or syndicate approaches.
COURSE FEES: The fee is one hundred and twenty five thousand per participant (N125, 000.00) to cover workshop, lecture materials, Facilitators fees, Group photograph, Certificate of attendance and administration.
FACILITATORS: We have the responsibility as professionals to ensure that all training programmes meet the objectives of our clients. Therefore experts in the field have been carefully selected to ensure a worthwhile discussion and presentation.

We will be pleased to supply any further information you may desire.

For Further Information Call;
Abraham John O
(Training officer)
Email: abraham@ibdng.org
Tel: +2347037361588, +2348091864556
Websites: www.ibdng.org

Project monitoring and management is becoming more and more important, from the construction sector to service and technology sectors. As a result of this, for leading teams to properly finish a project and making all of the elements involved work together towards a common goal requires someone with a profile that has specific training and concrete attributes.
The Advanced Project Management workshop will gives seasoned project managers the knowledge and skills necessary to successfully manage increasingly complex project issues to meet desired goals and objectives.

This workshop extends skills to the remaining project management processes covering areas such as avoiding mistakes when executing and controlling a project, dealing with evolving stakeholder expectations, using trend analysis to measure project performance and improving project outcomes.

DATE: 26th - 29th March, 2013
COURSE FEE: N135,000
Duration:4 days

FOR FURTHER INFO CONTACT

The Registrar/Chief Executive
The Institute of Business Development
Niger Insurance House: 4th Floor 302/304, Ikorodu Road,
P.O. Box 74591 Victoria Island, Lagos.
Tel: +234-1-2952112, +2348080795347,
info@ibdng.com, info@ibdng.org
www.ibdng.com, www.ibdng.org

 Do you have competitors breathing down your neck?
 Does your competitive intelligence run smoothly in the enterprise?
 How good are you compared to your competitors?
 How would you learn what your competitors are doing to increase new business?
 How would you safeguard and protect your information to secure your organization against market threats and changes?
The Institute of Business Development (IBD) has provided an opportunity for you to answers positively to the above questions through his COMPETITIVE INTELLIGENCE: MASTER CLASS COURSE PROGRAMME coming up on 12th – 15th of March, 2013.

Training Objectives:
As a result of this training, participants will be able to:
 Acquire the right information needed for strategic decision making
 Transform key information into bottom-line results through effective execution of intelligence processes
 Benchmark against successful case studies and real-life examples to prepare your organization for the future
 Learn what your competitors are doing to increase new business
 Safeguard and protect his information to secure his organization against market threats and changes.

Who should attend?
• Chief Executives Officers
• Chief Operating Officers
• Heads of Strategic Business Units
• General Managers
• Senior Managers in addition to Executives in marketing, Sales
• Business Development and Business Intelligence.

DATE: 12th -15th March, 2013
TIME: 9am-5pm (Daily)

COURSE FEE: N125, 000
For further enquiries please Contact
THE TRAINING OFFICER on
2347037361588, 2348091864556
Or
Contact us @
THE INSTITUTE OF BUSINESS DEVELOPMENT
4th Floor
Niger Insurance House
302/304, Ikorodu Road Anthony, Lagos
info@ibdng.org
www.ibdng.org

Are you a graduate looking for a professional course which will enhance your career? or
 you are a graduate, looking for career enhancement for promotion and/ or job mobility? or
 an employee / prospective employee who is aiming to become personnel in business development?

The Institute of Business Development (IBD) has provided opportunity for you to attain this, through his GRADUATE CONVERSION COURSE PROGRAMME.
This programme will enable you to become Associate and Business Development Professionals.

The institution is a recognized professional body for business development professionals in Nigeria. He was established to create, expand and maintain an environment where skills for the practice of business development and strategy are widely spread and value.
COURSE LIST
o Competitive intelligence
o Corporate Restructuring & Business Growth
o Business Development practice
o Applied Management Accounting
o Organizational Development
o Negation & customer Centricity
o Competitive Strategies & Environment
o Case studies
o Business Analysis & Reporting
o Business Modeling
o Business Law

DATE: 11th MAY, 2013
DURATION: 4 WEEKS
FEE: N65, 000

For Further information please contact:

The Training Officer
Or
The Registrar/Chief Executive Officer

The Institute of Business Development
Niger Insurance House, 4th floor
302/304 Ikorodu Road, Anthony, Lagos
Tel: +234-1-4770126, +2348080795347, +2347037361588
info@ibddng.org
abraham@ibdng.org
www.ibdng.org

The executive conversion course is for MD/CEO,Head of a department,Business Development Personnel,Managers/Directors in a ministry, parastatal, corporation or any other reputable organization or a holder of master degree or a graduate (B.SC, HND) with 6 years experience who want to master new techniques or innovations which could be adopted in business so as to add value and enhance efficiency and productivity
The course will give the participants privilege to become Associate Member of the Institute and Business Development Professionals in Nigeria

The form is N5,000
The Course fee N65,000
Date; 11th-12th May, 2013

The Institute of Business Development (IBD) has provided an opportunity for you to attain all this through his EXECUTIVE CONVERSION COURSE PROGRAMME coming up on 11th – 12th of May, 2013
This Course will cover the following topics;
 Competitive Strategies & Environment
 Competitive Intelligence
 Corporate Restructuring and Business Growth
 Global Trends in Business Development
 Business Development Practice
 Business Analysis & Reporting
 Negotiation & Customer Centricity

DATE: 11th- 12th, 2013
TIME: 9am-5pm (Saturday)
1pm-5pm (Sunday)



NB: Participants are expected to be in attendance with their Laptop.

For further enquiries please Contact
THE TRAINING OFFICER on
2347037361588, 2348091864556
Or
Contact us @
THE INSTITUTE OF BUSINESS DEVELOPMENT
4th Floor
Niger Insurance House
302/304, Ikorodu Road Anthony, Lagos
info@ibdng.org
www.ibdng.org

Are you a graduate looking for a professional course which will enhance your career? or
 you are a graduate, looking for career enhancement for promotion and/ or job mobility? or
 an employee / prospective employee who is aiming to become personnel in business development?

The Institute of Business Development (IBD) has provided opportunity for you to attain this, through his GRADUATE CONVERSION COURSE PROGRAMME.
This programme will enable you to become Associate and Business Development Professionals.

The institution is a recognized professional body for business development professionals in Nigeria. He was established to create, expand and maintain an environment where skills for the practice of business development and strategy are widely spread and value.
COURSE LIST
o Competitive intelligence
o Corporate Restructuring & Business Growth
o Business Development practice
o Applied Management Accounting
o Organizational Development
o Negation & customer Centricity
o Competitive Strategies & Environment
o Case studies
o Business Analysis & Reporting
o Business Modeling
o Business Law

DATE: 11th MAY, 2013
DURATION: 4 WEEKS
FEE: N65, 000

For Further information please contact:

The Training Officer
Or
The Registrar/Chief Executive Officer

The Institute of Business Development
Niger Insurance House, 4th floor
302/304 Ikorodu Road, Anthony, Lagos
Tel: +234-1-4770126, +2348080795347, +2347037361588
info@ibddng.org
abraham@ibdng.org
www.ibdng.org

Are you an Executive, in a ministry, parastatal, corporation or any other reputable organization?
Are you a holder of master degree or a graduate (B.SC, HND) with 6 years experience?
Have you been searching for a programme that will enable you to master new techniques or innovations which could be adopted in your job to add value and enhance efficiency and productivity?
Then, The Institute of Business Development (IBD) has provided an opportunity for you to attain all this through his EXECUTIVE CONVERSION COURSE PROGRAMME coming up on 11th –12th May, 2013
This Course will cover the following topics;
 Competitive Strategies & Environment
 Competitive Intelligence
 Corporate Restructuring and Business Growth
 Global Trends in Business Development
 Business Development Practice
 Business Analysis & Reporting
 Negotiation & Customer Centricity

DATE: 11th -12th May, 2013
TIME: 9am-5pm (Saturday)
1pm-5pm (Sunday)

COURSE FEE: N70, 000

NB: Participants are expected to be in attendance with their Laptop.

For further enquiries please Contact
The Registrar/Chief Executive @
THE INSTITUTE OF BUSINESS DEVELOPMENT
4th Floor
Niger Insurance House
302/304, Ikorodu Road Anthony, Lagos
info@ibdng.org
www.ibdng.org

 Are you a graduate looking for a professional course which will enhance your career? or
 you are a graduate, looking for career enhancement for promotion and/ or job mobility? or
 an employee / prospective employee who is aiming to become personnel in business development?

The Institute of Business Development (IBD) has provided opportunity for you to attain this, through his GRADUATE CONVERSION COURSE PROGRAMME.
This programme will enable you to become Associate and Business Development Professionals.

The institution is a recognized professional body for business development professionals in Nigeria. He was established to create, expand and maintain an environment where skills for the practice of business development and strategy are widely spread and value.
COURSE LIST
o Competitive intelligence
o Corporate Restructuring & Business Growth
o Business Development practice
o Applied Management Accounting
o Organizational Development
o Negation & customer Centricity
o Competitive Strategies & Environment
o Case studies
o Business Analysis & Reporting
o Business Modeling
o Business Law

DATE: 11th MAY, 2013
DURATION: 4 WEEKS
FEE: N65, 000

For Further information please contact:

The Training Officer
Or
The Registrar/Chief Executive Officer

The Institute of Business Development
Niger Insurance House, 4th floor
302/304 Ikorodu Road, Anthony, Lagos
Tel: +234-1-4770126, +2348080795347, +2347037361588
info@ibddng.org
abraham@ibdng.org
www.ibdng.org

 Are you a graduate or employee, who is looking for career enhancement for promotion and/ or job mobility?
 Are you looking for a professional course which will enhance your career?
 Are you and employee or a prospective employee who is aiming to become personnel in business development?
The Institute of Business Development provides opportunities for you to attain all this.
The institution is a recognized professional body for business development professionals in Nigeria. He was established to create, expand and maintain an environment where skills for the practice of business development and strategy are widely spread and value.

We have the following programmes to help you achieve your goal;

 DIPLOMA IN BUSINESS DEVELOPMENT
 CERTIFICATE IN BUSINESS DEVELOPMENT
 DIPLOMA IN BUSINESS ANALYSES
 PROFESSIONAL DIPLOMA IN COMPETENCY BASED HUMAN RESOURCES DEVELOPMENT
 PROFESSIONAL DIPLOMA IN BUSINESS INTELLIGENCE
 PROFESSIONAL DIPLOMA IN MODELLING
 PROFESSIONAL DIPLOMA IN FRANCHISING and lots more

The fees and details information are available at the institute’s secretariat
For Further information please contact:

The Training Officer
Or
The Registrar/Chief Executive Officer

The Institute of Business Development
Niger Insurance House, 4th floor
302/304 Ikorodu Road, Anthony, Lagos
Tel: +234-1-4770126, +2348080795347.
info@ibddng.org,abraham@ibdng.org
www.ibdng.org