₦airaland Forum

Toydex4real:
Hello Toydex4real
I definitely understand your frustrations, it is very annoying.
What you just need to do is go to the Gov.Uk site, search for complaints, pick your visa and immigration as your criteria then fill in the form as required.
Ensure you state your issues, when you captured, the paid mails you sent, the responses to these mails, how the issue is affecting you, etc

Good luck

Thank you for this information. Kindly share or someone should kindly share how BHC can be contacted. I have similar issue and I’ve been loosing my mind cause of this. Waiting to hear from TLS can be so frustrating.

[quote author=Toydex4real

[quote author=SpiceQueen01 post=112183899][/quote]Just do a search for complaints on the Gov.UK site, it will throw up different categories, I went through the visa and immigration part.
It is very similar to the structure of lodging the paid mail.

A silent reader here!!! but who wants to testify to the good work being done here as I personally benefitted from going through this particular thread. Please keep up the good work.

I have never posted before but I was encouraged to do so because of an advise I got here that helped me, I know mine will also help someone out there.

I applied for visiting visa for my 2 children and they did their biometrics on the 18th of February.
I received a Document is ready for collection mail for one of them on the 16th of March exactly one month after biometrics.
Then the waiting game began for the second one...
I was sure they made an oversight for not sending the details of the second child, that they will soon send it. I never knew that the admin and logistics of BHC has turned into something else.
Week one passed, I was beginning to get worried (I had not tuned into nairaland then) I told myself to wait for another week, since it wasn't even up to the new 6 weeks processing time. 6th week ended still no notification... see wahala o.
started asking myself if maybe they were so overwhelmed that they lost my daughter's passport abi kini gbogbo katikati yi sef .
I needed more information, I now logged into nairaland and read this thread briefly initially, then I later sat down and went through all the 67 pages and actually consumed people's experience with TLS and BHC. My mind came down a bit that okay now no be only me this thing dey affect.
mind you at this time I had already sent 2 paid mails one to follow up on the refund for a cancelled application and the other making enquiries about my daughter's application.
Got almost instant response on both and that with respect to my daughter's application a decision has been made and i should give them 10 working days to despatch the passport. This was around the time i received notification of the other child's passport collection.
I started counting 10 WD o. at the end of 10 WD I sent another paid mail to ask how far, I still never collected the passport, they responded almost instantly that I should be patient that they will get to me shortly that they have unexpectedly large volumes of applications to process.
I said Hian na wa for these people o, when did things become this chaotic.
I continued waiting and approaching Easter weekend and my intended dates of travel, no indication of collection notification.
I really became worried at this point, then I saw one post by a community member @sparkleoke who actually detailed what she did after waiting for 2 months for passport collection.
Sharply I followed her suggestions and went to log a complaint to the Home office on this delay, listing all the paid mails i have done to them and the responses, also citing inefficiency and what this was costing me. How I underwent Psychological trauma for this delays.
I wrote the complaint on Good Friday, and I was thinking to give them this week to work on it, but low and behold like what @sparkleoke said, I received a notification on Wednesday for passport collection, which was exactly 24 hours after complaint was written.
Went to pick up the passport today.

My takeaway is that it looks like they are understaffed at BHC so they will only work on the one that comes to them, haphazardly with no semblance of queue. TLS people may not actually have the physical passports if it hasn't been sent to them (I went there twice during this waiting period and they said they haven't received it from BHC)
One has to actually follow up with these paid mails to get result.

Thank you at @SPARKLEOKE and thank everyone for your wonderful contribution and definitely a big thank you to the creator of this forum. Please keep up the good work.