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Education]business Accounting Software Training In Port Harcourt by chidicielgr(op): 4:08pm On Feb 20, 2020
Business Accounting Software - How It Has Made the World of Business a Lot Simpler

Business accounting software is one of the most popular business products of today's time. Accounting is defined as the activity of keeping detailed records of the different transactions of a business. This is very important for any business because this process helps them evaluate whether or not their business is profitable, whether or not they should make a move that could improve their business, and whether or not the business should shut down operations. All these are important questions to which the accounting process provides answers.

The accounting process is a very strenuous task and requires a lot of time and paperwork. The accounting process is usually done with a journal and ledger wherein the accountant is given receipts and notifications of the different transactions of the business. The accountant then proceeds to the analysis of each transaction and places each one in the proper account title. After, the accountant prepares the financial statements of the company. This usually takes up a lot of time and increases the amount of paperwork that an accountant must maintain. The amount of paperwork reduces the reliability of the information that the accountant provides because of the increase in the chance that there might be a mistake. That is why this type of software has become one of the most important items that a business must have.

Business accounting software reduces the amount of work that an accountant does. It has a database wherein all the transactions of the business can be organized and maintained. The database allows for accountants to keep track of the transactions and once they are able to do this, they can then proceed to the analysis of those transactions.

In the past, when an accountant analyzes transactions, they had to make use of ledgers, journals and receipts. Now, with the use of the software, all they have to do is input the different amounts into the proper account titles and the system does the rest. It is able to compute the businesses revenue, expenses, assets and liabilities. These four are used by accountants to create the different financial statements of a company such as the balance sheet, income statement and statement of shareholders equity. The software also allows for the accountant to easily determine the accounts that need to be placed in each financial statement.

There are many companies that provide businesses with this type of software. Most of these companies are IT companies and that have developed versatile versions of the software. Majority of the software that is out there in the market not only provides businesses with the ability to maintain transactions, but also allows for them to make decisions based on the data that is generated by those transactions.

Business accounting software has proven to be one of the most important business items in today's time. Businesses are developing more hi-tech ways to do business and this overwhelms their accountants at times because they have to come up with different ways to maintain the accounts of those types of transactions. The software makes both the business and the accountants lives a lot easier. They are able to provide the business with a more organized manner.

For more details kindly call
07039147221, 08167198806

EducationOperations & Facility Management by chidicielgr(op): 4:42pm On Jan 20, 2020
ABOUT THIS COURSE

Ciel Consulting's Facility management course is designed to equip participant with the skill needed to manage and sustain facilities with asset care best practices. The workshop aims at empowering delegates with what to do to implement maintenance best practices as part of integrated facilities management in your organization. It provides an overview of the latest tools and techniques for facilities maintenance and asset management, their benefit and potential pitfalls and when and how to apply them for maximum impact on the growth and performance improvement of the organization.


OBJECTIVES
By the end of this training you will be able to

Identify the essential functions of the facility manager’s role
Step up to the increasing expectations of facility users
Determine best facility management practices to comply with
Update negotiating and contracting skills for outsourcing maintenance, custodial, security, and other contractors
Develop a maintenance strategy for premises and services
Focus on managing expenses, cutting utility costs, and gaining bottom line value from asset management

The IFMA- Facility Management Professional Course is best suited for

Procurement Management team
Contractors and facilities Service Providers
Facilities Managers and Staff
Facilities Management teams(Including building services and estate managers)
Project Managers,Project Engineers and Contract Managers
Maintenance Managers,Maintenance Engineers,Maintenance Technicians and Maintenance planners
Anyone who is involved in operating,maintaining and managing facilities and infrastructure(office,utilities,power supply,oil and gas facilities,e.t.c)

CONTACT INFORMATION
HOTLINES: 07039147221, 08167198806

CareerAdministration And Office Management For Female Professionals by chidicielgr(op): 10:39am On Jan 06, 2020
Why Attend
The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.
This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.
Course Methodology
This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.
Course Objectives
By the end of the course, participants will be able to:
Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
Utilize excellent communication skills to be even more impactful in the workplace
Structure their workload for optimal performance and results, using effective time management strategies
Build effective relationships with direct managers by adapting to different working styles
Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
Target Audience
This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.
Target Competencies
Time Management
Communication Skills
Listening Skills
Emotional Intelligence
Presentation Skills
Office Management
Office Administration

Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and time

Date: 11TH January – 23rd January 2020 (weekdays)
16th – 25th January2020 (weekend)
Amount: N 45,000
Contact Number:08093982114
PMP Training in Port Harcourt

Course Outline
Building on existing skills
The role of an office professional in the 21st century
Communication skills and techniques
Confidence as a tool
Assertiveness in the workplace
Time management under pressure
Organizational skills
Managing the workload
Task planning
Prioritizing the workload
Understanding the business – the big picture
Taking control of the workload
Change management in the work environment
Effective goal setting
Communicating effectively
Active listening
Effective business letter writing
E-mail writing
Minutes writing
Note writing
Report writing
Powerful presentation skills
Creating presentations
Winning the room
Presentation styles
Managing relationships
Image and perception management
Effective working relationships
Working styles
Identifying styles
Adapting to work styles
Having valuable meetings
Being a team player
How and when to delegate
Emotional intelligence
Understanding and influencing behaviors
Expressing needs and opinions with clarity
Giving and receiving feedback
Resolving conflict
Utilizing empathy to achieve a common goal

CareerMini MBA For Procurement Professionals: Mastering The Art Of Strategic Procureme by chidicielgr(op): 10:50am On Nov 21, 2019
Venue: London - UK

Event Description
Price Details
Contact Person
This Mini MBA for Procurement Professionals course is an intensive 5-day training programme designed to meet global changes in transformational leadership, finance and procurement strategies. In today’s world middle and senior managers are faced with increasingly complex “value chain management.” A strategic approach to procurement can give organisations a competitive advantage by maximizing benefits received in return for spend, therefore professionals need to understand the various elements driving change strategies, ensure cost efficiencies and achieve competitive procurement in a global environment. This PetroKnowledge course concentrates on the core leadership strategies, financial implications and sourcing activities.
This training course will feature:
Understanding of strategic leadership in the economic context for your business
Developing innovation approaches for strategy development
Enhancing costs awareness within the value chain and understanding the impact on the bottom line
Defining and apply sourcing strategies in line with your organizational goals and objectives
Building collaboration and long term supplier relationships
By the end of this Procurement Professionals training course, participants will be able to:
Understand the benefits of strategies that create and lead change
Apply tools and techniques that develop strategic thinking and innovation
Implement Analysis and Problem Solving
Understand total cost of ownership
Develop robust service level agreements
Maximise supplier contribution and performance

EducationProject Management: Role Of The Procurement Officers Course by chidicielgr(op): 2:25pm On Nov 20, 2019
Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

Event Description
Price Details
Contact Person
Deals / Discounts
Facilitator(s)
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Conduct a make-or-buy analysis
Prepare a procurement management plan
Recommend specific contract types
Integration Management,
Scope Management,
Schedule Management,
Cost Management,
Quality Management,
Resources Management,
Communication Management,
Perform a proposal evaluation
Work effectively in contract negotiation
Manage seller performance
Risk Management,
Procurement Management and
Stakeholder Management.
Recognize what must be done for contract closure
Develop lessons learned
Content:
Procurement Management Overview

CareerProcurement Planning And Bid Management Course by chidicielgr(op): 1:51pm On Nov 20, 2019
Venue: Lagos

Other Dates

Venue Date Fee
Lagos, Lagos State, Nigeria 31 Mar - 02 Apr, 2020 NGN110250 Book Now
Lagso, Lagos State, Nigeria 30 Jun - 02 Jul, 2020 NGN110250 Book Now
Event Description
Price Details
Contact Person
Deals / Discounts
Facilitator(s)
Procurement management or planning is an integral part of overall project management. It entails a detailed plan around methods to procure raw materials and goods necessary for the entire manufacturing process and strategies to maintain good supplier relationships for continuous supply of goods at nominal prices. Bid management involves management around two key concepts—knowledge flow and people. It revolves around management of the bidding process and often involves use of bid management tools to automate the process and make it smarter and more defined.
Course Objectives
By the end of the course, participants will be able to:
Write strategic procurement objectives and initiatives to support long term directions
Arrange 'spend items' into categories that support planning of go-to-market strategies
Apply demand forecasting techniques to improve planning of procurement activities
Generate vendor integration strategies to ensure supply security
Evaluate vendor bids in a scientific manner to support selection decision making
Day One
Strategic procurement planning
Setting procurement mission and objectives
Selection of improvement initiatives
Structure-related initiatives
Systems-related initiatives
Workstreams-related initiatives
Culture-related initiatives
Performance measures and targets
Communication of procurement plan

CareerEffective E-procurement, E-payment And Auditing Course by chidicielgr(op): 1:41pm On Nov 20, 2019
Venue: Abuja

Other Dates

Venue Date Fee
Lagos, State, Nigeria 16 - 19 Jun, 2020 NGN135000 Book Now
Abuja, Lagos State, Nigeria 07 - 09 Apr, 2020 NGN135000 Book Now
Abuja, State, Nigeria 15 - 18 Sep, 2020 NGN135000 Book Now
Event Description
Price Details
Contact Person
Deals / Discounts
Delivering effective public services calls for multi-level transformation - changing the way public sector organizations think and act, how they view their roles, and how they share information between agencies, with businesses and with their customers.
E-procurement and e-payment has proven itself as one of the more effective and efficient tools for bringing good governance to the procurement process in many states, and e-procurement initiatives have received significant support from the donor community including the World Bank, the Asian development bank, the inter-American development bank and the African development bank.
Various initiatives have already taken place, spearheaded by different organizations to define best practices and strategies for the implementation and development of e-procurement and e-payment systems, and many countries have already introduced e-procurement into their business practices through various business models and approaches.
Topics covered on this course will include
Procedures for implementing e-payment
Legal Aspects
Infrastructure
Nature of money
Institution
Security
Data, system and network
Criminal
Forgery and counterfeiting
Computer misuse
Fraud
Electronic money laundering
Consumer protection
Data Protection and Privacy

EducationAuditing Contract, Outsourcing And Procurement Course by chidicielgr(op): 1:12pm On Nov 20, 2019
Venue: Lagos

Other Dates

Venue Date Fee
Lagos, State, Nigeria 04 - 07 Aug, 2020 NGN195000 Book Now
Lagos, Lagos State, Nigeria 09 - 12 Jun, 2020 NGN195000 Book Now
Abuja, Lagos State, Nigeria 07 - 10 Apr, 2020 NGN195000 Book Now
Event Description
Price Details
Contact Person
Deals / Discounts
Facilitator(s)
In the news you see organizations being criticized for their poor performance in the handling of contracts. When your organization decides to outsource activities or infrastructure, uncertainties over delivery, cost and quality become a key threat. This course highlights best practice and steers you through the audit of contracting, outsourcing and procurement activities.
Who should attend?
This course is open to all - the course has a major focus on contract and outsourcing management practices and a minor focus on procurement and tendering processes.
What will I learn?
Upon completion you will be able to:
Appreciate how putting the right contract in place helps avoid future pitfalls when you work with contractors
Understand and use best-practice knowledge for checking outsourcing operations
Understand the weak points that cause outsourcing and contracting to end up as contentious issues.
Course Outline
Creating the right contract - what should I look at?
Due diligence - is this only about money?
Duration of contracts - long or short which is best?
Assets, warranties, and survivorship - matters beyond the contract?
Main contractors and sub-contractors - the supply chain
Invoicing, payments, and performance
Contract and relationship management
Contract lifecycle management – what does good look like?
The contract and outsourcing life cycle
Strategy decisions, the business case and analysis of the requirement

EducationBlack Friday Offer Itil Software Engineering by chidicielgr(op): 12:41pm On Oct 31, 2018
Ad details
Software Engineering and the Intelligence Community - Setting Real Time Standards
Software engineering is an essential discipline when designing and implementing high performance data enterprises. Although software engineers are not certified or sanctioned by any standards body, use of software engineers with experience in the Intelligence Community increases chances of success.
Software Engineering Defined
Software engineering is the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software, and the study of these approaches; that is, the application of engineering to software. (Source Wikipedia)
Knowledge of programming is the main pre-requisite to becoming a software engineer, but it is not sufficient. Many software engineers have degrees in Computer Science or mathematics and physics due to the lack of software engineering programs in higher education. An organized mind and an interest in problem solving are also prerequisites.
However, as data networks become more complex and indispensable in large organizations higher education has started to change with the introduction of new software engineering degrees, especially in post-graduate education.
Software Engineering as a Discipline
Software engineering contains a number of separate yet interrelated disciplines.
* Software requirements
* Software design
* Software development
* Software testing
* Software maintenance
* Software configuration management
* Software engineering management, see also project management
* Software development process
* Software engineering tools and Computer Aided Software Engineering
* Software quality
* Social Software Engineering
Each sub discipline has its own performance requirements and processes for success.
Jobs in Software Engineering - A Strong Market
Because the field of software engineering is broad and growing more complex because of the introduction of new technologies and applications, the potential for job growth is significant even in a down economy.
According to the Federal Government studies, the demand for qualified software engineers is significant and will continue to grow,
This is particularly true as the economy emerges from its depressed state.
Employment of computer software engineers is projected to increase by 38 percent over the 2006 to 2016 period, which is much faster than the average for all occupations. This occupation will generate about 324,000 new jobs, over the projections decade, one of the largest employment increases of any occupation.
Significant drivers of growth in the demand for software engineers include adoption of new technologies for information efficiency in a competitive environment. This is particularly true as information networks grow in sophistication and interconnect.
In addition, information security concerns and cyber threats have given rise to new software requirements.
Concerns over "cyber security" will result in businesses and government continuing to invest heavily in software that protects their networks and vital electronic infrastructure from attack. Cyber Security has become a major area of concern for the U,S, Department of Defense and the Intelligence Community.
Very few organizations are willing to trust the security of their networks to low cost, offshore software engineering firms.
Finally, in economic and competitive terms low cost offshore outsourcing is not a real threat because software engineering requires innovation and intense research and development expenditures. (Source: Bureau of Labor Statistics)
One area with a tremendous appetite for software engineers is the Federal Government. The Federal Government continues to grow and, with the present trend in Government spending, greater demand for IT and Cyber Security engineering specialists will also generate job demand..
Ensuring Quality Standards - A Problem
While there is tremendous demand for engineering professionals, the systems and networks designed and implemented by software engineers are often the heart of any large business of government enterprise. Quality and efficiency cannot be sacrificed by substandard performance.
Many who call themselves "Software Engineer" are not fully qualified and often produce low quality work output.
Many professions enforce quality standards through professional certification boards but professional certification of software engineers is confusing and, while many view it as a tool to improve professional practice, others consider it as an unnecessary encumbrance.
In the United States, most certification programs in the IT industry are oriented toward specific technologies, and are managed by the vendors of these technologies.
No matter which way the debate goes, full accreditation will not serve as a quality standard backstop for software engineers in the foreseeable future so other, on the job standards, must be used to ensure engineering quality.
Documented past performance that is favorable or a history of software development in a demanding industry has now become a major factor to determine future success.
Software Engineering and the Intelligence Community - Real Time Certification
With the absence of any standard certification programs, employers and government service contractors must exercise great care when utilizing software engineers.to design or restore critical network or enterprise software.
Because networks and the software that run them are becoming more critical to business operations and more complex, the chances of an inexperienced or unqualified software engineer irrevocably damaging all or part of the network has increased.
One major error by an unqualified engineer could ruin an entire networking enterprise and bring down an organization. This is particularly true for large government.agencies tasked with the collection and processing of sensitive data.
Of all Federal Government agencies, a case can be made that the Intelligence Community is the most demanding and discriminating when it comes to software engineering. This level of excellence requirement is because of the size of the data networks involved and the mission requirements to ensure national security.
In addition to the mission critical demands of each agency and its clients for real time data, continuous, massive amounts of sensitive data are collected on a 24x7 basis.
This data must be processed, analyzed, protected and disseminated in an efficient way that protects national security interests. Data protection and cyber security are new challenges to the software engineer and place additional performance demands.
A design flaw in the architecture of a network could be fatal for the entire collection system and and the introduction of a virus or other cyber breach could crash the entire system.
Because of the classified/sensitive nature of the data collected in the Intelligence Community high level security clearances are also required and this places further burdens on the integrity of the individual.
Servicing the needs of the Intelligence Community is a demanding task but the experience will test the skills, work ethic and judgment of even the most seasoned software engineer. Thus engineers with IC experience command a premium wage and benefits based upon proving themselves capable,
When a formal certification is not available, broad and extensive software engineering experience in the Intelligence Community on a job candidate's resume is often a valuable real time substitute.
Date:
Information Technology Infrastructure Library Training
Lagos, PH and Abuja
ITIL Foundation| Weekday |12TH – 14TH Nov. 2018|N49,999
ITIL Foundation| Weekend |10TH – 17TH Nov. 2018|N49,999
Click Here to see Course brochure
Time: 10:00am - 5:00pm
ADDRESS:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.
Contact:Hotline: 080 — show phone

EducationFirst Aid And Safety Certification Training, Port Harcourt by chidicielgr(op): 8:56am On Jul 21, 2018
FIRST AID TRAINING
Why Attend
The Basic First Aid Course is designed to equip you with the essential skills in First Aid and CPR. It provides a good coverage of common emergencies and the correct management. Participants can expect a good deal of back-to-back hands-on involvement during this course.
Course Methodology
The course gives a brief overview of the main principles and procedures for the provision of emergency first aid with special reference to the procedures for failure of vital functions and immediately life-threatening conditions. The tasks of the course are included situations of mass affected in crisis situations and emergencies, including CBRN phenomenon.
After successful completion of this course the student should be able to independently diagnose failure of vital functions, recognize the state of imminent danger to life, perform basic emergency resuscitation and provide emergency first aid.
Course Objectives
On completion of this course participants will be able to:
• Deal with First Aid emergencies
• Provide necessary first aid within the workplace
• Understand and demonstrate essential life saving skills
Target Audience
Anyone in Industry requiring the Emergency First Aid and CPR 'B' certification as part of their job requirement.
Target Competencies
This unit deals with the skills and knowledge required to provide an advanced first aid response, including management of the incident and other first aiders, until the arrival of medical or other assistance.
The unit applies to workers who may be required to provide, coordinate and manage a first aid response across a range of complex situations, include community and workplace settings.
Location & Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.
FIRST AID TRAINING SCHEDULE
Weekday:
Weekend:
10:00 AM - 05:00 PM
FEE: 35,000
No 21 Oil Field Avenue, Port Harcourt
Course Outline
Customer service
This is a practical course designed for individuals working on remote sites or participating in outdoor activities within hours of medical assistance. This course provides participants with an introduction to wilderness first aid, with an emphasis on practical skills, decision making and dealing with environmental conditions. The Wilderness First Aid course may be modified to accommodate other elements of wilderness first aid, outdoor safety or leadership training
Components of quality service:
The benefits of a great workplace training program are many. Training can help you increase productivity; reduce risk-related costs associated with workplace accidents and incidents; and change culture. It’s a legal requirement, so you’ll be in compliance. It also saves lives.
Quality First Aid & Safety (QFAS) offers quality, up-to-date first aid and safety training that’s customized for your needs. Training is delivered by a team of first aid and safety trainers who are:
• Knowledgeable, experienced, and professional – materials are presented in an active and engaging manner that enhances learning, retention, and behavior change.
• Up-to-date – your workforce will receive current information about the first aid and safety topics you need most.
• Passionate about their subject matter – trainers take the time to make sure your workforce learns and becomes competent in the subject matter. No one will be left behind!
Respectful of your time – classes are concise, specific to your needs, and scheduled at times that work for you. Many classes have 2-year certifications, so team members will be off the job less frequently for training.
MODULE 1 LEARNING OUTCOME
SAFETY:
MODULE 2 LEARNING OUTCOME
SYSTEMS OF THE HUMAN BODY
THE HEART
THE RESPIRATORY SYSTEM
THE DIGESTIVE SYSTEM
THE BRAIN AND NERVOUS SYSTEM
THE EYES
EARS, NOSE AND THROAT
THE MOUTH AND TEETH
SKIN, HAIR AND NAILS
THE BONES AND MUSCLES
THE BLOOD AND LYMPHATIC SYSTEM
THE URINARY TRACT
MODULE 3 LEARNING OUTCOME
EMERGENCY PROCEDURE:
ON ARRIVAL THE FIRST AIDER SHOULD FOLLOW THE PROCEDURE BELOW
HHHSCAB PROCEDURE
PRIMARY EXAMINATION
SECONDARY EXAMINATION
3 INJURIES THAT TAKE PRECEDENT:
ASSESSING THE EMERGENCY SITUATION
SAMPLE HISTORY
MAKING THE AREA SAFE
KNOW WHO TO CALL
38 RELAY INFORMATION 38
COMMON INJURIES AND THEIR TREATMENT
CRITICAL INJURIES
SUDDEN ILLNESS
BONE, JOINT AND MUSCLE INJURIES
40 BONE INJURIES / FRACTURES
HEAD, SPINE AND NECK INJURIES
MUSCLES
CIRCULATORY PROBLEMS
FAINTING / DIABETIC EMERGENCY
HEART ATTACK
SHOCK (CIRCULATORY)
ENVIRONMENTAL INJURIES
BURNS
ELECTRIC SHOCK
POISONING
NERVOUS SYSTEM PROBLEMS
SEIZURES
STROKE
UNCONSCIOUSNESS
RESPIRATORY PROBLEMS
DROWNING
WOUNDS AND BLEEDING
BLEEDING
MAJOR EXTERNAL BLEEDING
INTERNAL BLEEDING
WOUNDS
OTHER COMMON INJURIES/AILMENTS
ALLERGIC REACTIONS
APPENDICITIS
ASTHMA
BEE STING
BLEEDING NOSE
CROUP
DIARRHOEA
DOG / ANIMAL BITES
FEVER
HEAT EXHAUSTION
HEAT RASH
HEAT STROKE
SCORPION STING
SNAKE BITE
VOMITING & NAUSEA
MODULE 4 LEARNING OUTCOME
LIFESAVING PROCEDURE:
ARTIFICIAL RESPIRATION / RESCUE BREATHING
RESCUE BREATHING FOR ADULTS
RESCUE BREATHING FOR CHILDREN
RESCUE BREATHING FOR INFANTS
CARDIO PULMONARY RESUSCITATION (CPR)
CPR FOR ADULTS
CPR FOR CHILDREN
CPR FOR INFANTS
CHOKING / BLOCKED AIRWAYS
ABDOMINAL THRUSTS FOR ADULTS
ABDOMINAL THRUSTS FOR CHILDREN
CHOKING INFANTS
THE RECOVERY POSITION
FIRST AID KIT
REGULATION 7 KIT: OCCUPATIONAL HEALTH & SAFETY REGULATIONS AT HOME:
DON’T HAVE A FIRST AID KIT? NO PROBLEM!
3 Day First Aid Training
Lagos, PH and Abuja
FA| Weekday |13TH – 15TH August, 2018 |3 days| N49,999
FA |Weekends |11TH – 18TH August, 2018|2 Weekends | N49,999

Hotlines: 07039147221, 08167198806

EducationRita Mulcahy's PMP Exam Prep -Tenth Edition -Port Harcourt by chidicielgr(op):
Are you looking for a time-tested and proven study guide for the PMP® exam? This new edition of the worldwide best-selling PMP® exam preparation book is specifically written for people who plan to sit for the PMP® examination after January 26th, 2020. Features of this worldwide best-selling resource include the following: Practice exam questions——over 400 throughout the book. A focus on real-world project issues. Exclusive exercises and Tricks of the Trade®. Cross-references to PMBOK® Guide pages for easy lookup. Free delivery in Lagos A chapter dedicated exclusively to making sure you pass the exam on your first attempt.
Description
Are you looking for a time-tested and proven study guide for the PMP® exam? This new edition of the worldwide best-selling PMP® exam preparation book is specifically written for people who plan to sit for the PMP® examination after January 26th, 2020
PLEASE READ: This book is aligned with PMBOK® Guide, Sixth Edition and the latest PMP Exam Content Outline dated March 2018. This book should be used for all PMP exams taken AFTER January 26th, 2021

If you have any inquiries please call:

07039147221.
08093982114
vIctor@cielgr.com

EducationCertified Human Resources Professional by chidicielgr(op): 12:57pm On Jun 09, 2018
CERTIFIED HUMAN RESOURCES PROFESSIONAL
WHY ATTEND
An effective performance management system drives employee performance and behavior in the right direction. It's more than a series of forms; it comes from the top and is tied to company culture and values. Learn how to build an effective performance management system that drives your organization's success in this course with Ciel Consulting. Discover a simple model for setting expectations, appraising performance, coaching employees, and documenting disciplinary measures. Discover how to involve leaders and managers in the program, and tie it back to the organization's vision, mission, and core values. Ciel Consulting also reviews other important best practices, such as continuous coaching and feedback, and the importance of documentation.
Topics include:
Benefits of a performance management system
Components of successful performance management systems
Setting expectations
Developing a unique performance appraisal process
Training managers
Incorporating company values
Documenting performance evaluations
Course Outline
Human resources management
Towards a modern definition
The main functions in HR management
Competency based HR management
HR deliverables: a model for multiple roles
HR as business partner
HR’s strategic challenges
HR competencies: moving from traditional HR to strategic HR
Strategic planning
Pre-strategy analysis: 'SWOT' analysis
Visions and missions
Critical success factors Key result areas and key performance indicators
Turning key performance indicators into
'SMART' targets
Force field analysis as a strategic tool
Competency based HR management
Competency definition
Types of competencies
The different competency components
Competency based recruitment and selection
Competency based training and development
Competency based performance management
Benefits of a competency based HR
Linking HR’s strategy to the organization strategy
Approaches for linking HR to the organization
Writing HR strategies
HR visions and missions
HR key result areas
HR key performance indicators
Core competencies for HR professionals
Assessing the effectiveness of human resources
Effectiveness versus efficiency
Recruitment and selection Training and development
Performance management
Compensation and benefits
The overall effectiveness and efficiency of HR
HR reports
Reporting HR to top management
The HR scorecard
Linking HR to organizational strategy
Components of the balanced scorecard
Components of the HR balanced scorecard HR balanced results and key performance indicators
Reporting HR to top management
VENUES:
Lagos. 27 Moronfolu Street CLose to Unilag Akoka, Yaba, Lagos
Port Harcourt: 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt
Abuja : Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal head office. By Cornershop, Abuja.
DATE:
3 Day Human Resource Management Training
Lagos, PH and Abuja
HRM |Weekday |18TH – 20TH June, 2018|3 days| N49,999
HRM |Weekends|16TH – 23RD June, 2018|2 Weekends| N49,999
Click Here to see Course brochure
Time: 10:00am - 5:00pm

To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center



Our Courses

1. DATA PROCESSING (For Beginners)
? Computer Peripherals
? Operating Systems
? Word Processing(MS Word)
? Spreadsheet(MS Excel)
? Presentation(MS Powerpoint)
? Database(MS Access)
? Graphics Fundamental(CorelDraw)
? Internet Technology
2. SOFTWARE ENGINEERING
? Software Life Cycle
? Java
? Visual Basic. Net
? Python
? C#
? Database Design
? Web Programming
3. ORACLE
? SQL (Language)
? OCA (Associate)
? OCP (Professional)
? OCE (Expert)
4. MANAGEMENT
? PMP, Prince 2, HRM
? MS Project
? Oracle Primavera
? Logistic and supply Chain
? CRM
? Facility Management
? Business Analysis
? Sales Training
5. PROGRAMMING
? Java, C#, VB.Net.
6. COMPUTER AIDED DESIGN
? AutoCAD 2D & 3D
? Revit Architecture
? Chief Architecture
? Archicad
? Sketchup
? 3D Studio Max
? Autodesk Maya
? Orion
? PDMS
? ETAP
7. NETWORKING (CISCO)
? CCNA (Router & Switch)
? CCNP (Router & Switch)
? CWNA (Router & Switch)

8. MICROSOFT
? MCSE, MCSA, MCITP
9. WEB DESIGN
? HTML, XTML, DHTML
? CSS
? Dreamweaver
? Adobe Fireworks
? Graphics
? Web Hosting
10. DATA ANALYSIS
? SPSS
? STATA
? SAS
? EPI Info
? MS Excel
? E-View
? Invivo
11. HARDWARE ENGINEERING (COMPTIAA+)
? Computer Peripherals
? Desktop Engineering
? Laptop Engineering
? Printer Repairs
? Software Installations
? Software Upgrading
? Network Maintenance
12. WEB TECHNOLOGY
? HTML, XTML, DHTML
? CSS
? Dreamweaver
? Adobe Fireworks

EducationHuman Resource Management Training, Port Harcourt by chidicielgr(op): 2:48pm On May 25, 2018
Highlights of the training
• A three day professional certification course in Advanced Human Resource Management
• Professional Certificate of Advanced Human Resource Course
• Option of International Professional Certification in Human Resources (HRMP or HRBP)
• Exam preparation kit for HRMP and HRBP
• Course content:
• Module 1
• Introduction to Human Resources Management
• Organizational structures
• Equal Opportunity and the Law
• Strategic Human Resource Management and the HR Scorecard
• Job Analysis
• Personnel Planning and Recruiting
• HRM and organizational strategy
• HRM and change management.
• Module 2
• HR planning and policy
• Recruitment and retention
• Establishing salary structures
• Staff engagement and team building
• Stages of team development
• Teamwork using Johari Window
• Module 3
• HR and conflict management
• Timesheet management
• Performance management
• Employee Testing and Selection
• Interviewing Candidates
• Training and Developing Employees
• Performance Management and Appraisal
• Managing Careers
• Module 4
• Establishing Strategic Pay Plans
• Pay for Performance and Financial Incentives
• Benefits and Services
• Ethics, Justice, and Fair Treatment in HR Management
• Labor Relations and Collective Bargaining
• Employee Safety and Health
• Managing Global Human Resources
Training Pack contains
• Dessler Human Resource Management (For your HRMP and HRBP Exam)
• Customized training materials (soft copies)
• Profile development for human resource practitioners
• Organized and efficient training process
• Tea and Snacks to be provided
• Modules to be handled by practicing and certified human resource professionals
• Conducive environment for learning
•Internship and Employment Support
•Training aligned with the HRBP methodology
•Use of HR Software (BambooHR)
•Professional Certificate of Advanced Human Resource Management Course
•Option of International Professional Certification in Human Resources (HRMP or HRBP)
•Exam preparation kit for HRMP and HRBP
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.
DATE:
3 Day Human Resource Management Training
Lagos, PH and Abuja
HRM |Weekday |18TH – 20TH June, 2018|3 days| N49,999
HRM |Weekends|16TH – 23RD June, 2018|2 Weekends| N49,999
Click Here to see Course brochure
Time: 10:00am - 5:00pm

EducationHealth, Safety And Environment (HSE 1, 2 And 3) by chidicielgr(op): 2:13pm On May 25, 2018
KEY FEATURES
Five days HSE Level 1, 2 and 3 training
Choose any or all of the levels
Certificate come directly from WSO
100% exam success guarantee
Fee covers training, exam and Certificate.
Tea Break
Internship and placement support.
Training in line with OSHAcademy and CIEH UK
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Plot E10 FHA Road, Karu Site. Beside RCCG Zonal Headoffice, Abuja, FCT.
Call our Hotlines for Reservations: Lagos, Abuja , PH
DATE:
HSE Level 1,2 & 3
Lagos, PH and Abuja
HSE | Weekday|4TH – 8TH June, 2018 |5 Days |N49,999
HSE | Weekend|2ND – 16TH June, 2018 |3 Wekends |N49,999
Click Here to see Course brochure
Click Here to see Course brochure
To register for any of the above courses Click Here
Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.
Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.
Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center
TIME: 10:00am - 5:00pm
Click Here to see Course brochure

EducationCISA Training And Certification Course by chidicielgr(op): 11:01am On May 10, 2018
CISA Training and Certification Course - To Get the Industry's Best Pay-Packs

CISA certification, established and first offered by ISACA, is now globally recognized and has acquired a big shape in the IT sphere. This credential validates the proven skills of IT professional in information technology auditing, control and security. This certification is considered pertinent for anyone who is aspired to join the elite ranks of Certified Information Systems Auditors. This credential elevates one's professional stature by empowering your proven skills and expertise.

For anyone who is in the profession of auditing, control and IT security, CISA training and certification impart power to move ahead in one's career, enhance one's credibility and increase one's earning potential. It also shows potential to present employers that one has all the credential that it takes to add value to their enterprise.

CISA training course - its significance

Recruiting and retaining IT professionals, who have comprehensive knowledge of information systems and its association with the success of an enterprise, is extremely significant for organizations. Companies these days are investing more into IT security, owing to the increased risks and complexity of information systems, the demands for trained and vendor certified IT auditing professionals have also risen.

CISA (Certified Information Systems Auditor) professional indulge in auditing, controlling, monitoring and assessing organizations' information technology and business system. This certification is established to value such professionals' expertise in computer systems audits, as it is world-renowned as the standard of achievement for individuals in IS audit, control or security profession. This credential thus forms the basis of measurement of one's expertise level in this profession.

The CISA course has been designed for the following professionals:

• Security Auditor
• Information security professionals
• Systems security professionals
• Network security professionals

Pre-requisites to gain CISA Certification

• Achieving the CISA exam successfully
o Job requirements needed to be met ( minimum of five years of professional IS audit, control, assurance or security work experience is required with some substitution and waivers)
• Application submission is required for CISA Certification
• Adherence to the Code of Professional Ethics
• Adherence to the Continuing Professional Education Program
• Compliance with the Information Systems Auditing Standards.

The CISA certification exam is conducted biannually in June and in December and consists of 200 multiple choice questions during a four-hour session.

CISA Certification - advantages and benefits

CISA training and certification course demonstrates expertise on ISACA products and technologies and enhance employment opportunities for the professionals. This is a credential that keeps IT professionals' information system skills current and helps personal and professional development. Finally, we may conclude that CISA training course enhances professional recognition, credibility and earning potential.


To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480
Website: www.cielgr.com
Email: www.com

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center

EducationEffective Customer Service Training, Port Harcourt by chidicielgr(op): 1:00pm On Apr 30, 2018
KEY FEATURES

A two day intensive and practical led instructor Training
Specialized manual and course materials
Personalized certificate of completion
Free EQMS Software and Taining
Free CV writing and Review
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.

Call our Hotlines for Reservations: Lagos, Abuja, PH

DATE
CRM | Weekday | 14th -16th May| 3 days | N35,000
CRM | Weekend| 12th - 19th May | 2 Weekend | N35,000


To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center

Hotlines: 08093982114

Click here to see Training Highlights.

EducationCertificate In Warehouse Management Training In Port Harcourt by chidicielgr(op): 4:17pm On Apr 26, 2018
Certificate in Warehouse Management
Why Attend
Warehousing operations are at the heart of the supply chain of any organization. The ability to secure the storage and flow of supplies with an eye on balancing costs with desired service levels provides a formidable challenge to the warehousing professional.
In this course, we describe the strategic role of warehousing in the broader context of supply chain management and logistics. We also detail the different warehousing activities and focus on the ones which warehousing can contribute to, in the organization. In addition, we examine the operational and financial performance aspect of warehousing, with an eye on sustainability.
Course Methodology
This course leverages a variety of learning tools, including exercises, case studies, financial problems, warehouse design and videos.
Course Objectives
By the end of the course, participants will be able to:
● Describe the strategic role of warehouses in the supply chain
● Profile and optimize warehousing activities
● Identify different warehousing configurations and value adding activities
● Develop key performance indicators and benchmark warehouse performance
● Outline the cost and revenue aspects of warehousing
● Recognize sustainable warehousing techniques and practices
Target Audience
Warehousing and supply chain professionals, in particular those at operational, supervisory and management level. The course is ideal for those seeking to complement their warehousing experience with the latest theoretical knowledge in preparation for assuming higher positions in their respective organizations.
Target Competencies
● Warehouse management
● Analytical thinking
● Collaborative operations
● Performance management
● Financial analysis
● Reverse logistics
● Sustainable operations
Associations
Chartered Institute of Logistics and Transport (CILT) : Ciel Consulting is an Approved Training Provider (ATP) in the region for the Chartered Institute of Logistics and Transport (CILT). Established in 1919, CILT is the world’s leading supply chain, logistics and transport professional body with over 33,000 members across the globe. CILT seeks to add value to individual and corporate members by enhancing their knowledge, careers, and businesses by setting, supporting and delivering professional standards and education in the fields of logistics, transport and supply chain. By attending Ciel Consulting’s CILT accredited courses, participants can earn CPD units as well as attain modular unit award courses that can be combined for international certification
Location & Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Course Outline
● The strategic role of warehousing
● Supply chain overview
● The role of warehouses ● Types of warehouses
● Private warehousing
● Public warehousing
● Contract warehousing
● Fundamentals of warehouse operations
● Warehouse organizations and job descriptions
● Warehouse activity profiling
● Customer order profiling
● Item activity profiling
● Inventory profiling
● Activity relationship profiling
● Warehousing equipment and tools
● Forklifts
● Cranes
● Conveyors
● Tow lines
● Carousels
● Automatic Identification and Data Capture (AIDC)
● Bar coding
● Radio Frequency Identification (RFID)
● Optical Character Recognition (OCR)
● Magnetic stripes
● Bio metrics
● Warehouse configuration and value adding activities
● Warehousing echelons ● Warehouse design
● Value adding activities
● Stockpiling, spot stocking and assortments
● Cross docking, break bulking and consolidation
● Mixing
● Postponement and assembly-to-order
● Reverse logistics
● Managing warehouse performance
● Warehousing KPIs
● Benchmarking warehousing operations
● Warehouse performance gap identification
● Continuous improvement in operations
● Warehouse cost calculations
● Capital costs
● Operating costs
● Handling and storage costs
● Investment analysis
● Sustainable warehousing operations
● Lean warehousing
● Sustainability competencies
● The triple bottom line
● Designing-for-the-supply chain
● Designing-for-the-environment
3 Days Certificate in Warehouse Management Training
CWM|Weekday |21ST – 23RD May, 2018 |5 Days |N65,000
CWM|Weekend |12TH – 19TH May, 2018 |2 Wknds|N65,000
Click Here to see Course brochure
Address:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.

To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480
Website: www.cielgr.com
Email: support@cielgr.com, victor@cielgr.com

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center

EducationCissp - Certified Information Systems Security Professional Training (CISSP) Por by chidicielgr(op): 3:26pm On Apr 05, 2018
CISSP Certification or Certified Information Systems Security Professional credential is an advanced and grueling exam that tests the abilities of information security professionals and validates their skills to secure an enterprise environment. Becoming a CISSP certified professional is no cakewalk. It requires years of relevant work experience in addition to an endorsement from an existing CISSP professional to take the 6-hour long grueling exam. The exam is conducted by (ISC)2 and offers vendor neutral capabilities applicable worldwide and industry-wide.
Pre-Requisites or Eligibility Criteria for CISSP Certification
Minimum 5 years of full-time experience in at least 2 of the 10 domains enlisted by (ISC)2
OR
4 years of full-time experience in at least 2 of the 8 (ISC)2 domains along with a 4-year college degree.
10 Domains of CISSP from CBK (Common Book of Knowledge)
Access Control.
Application Development Security.
Business Continuity and Disaster Recovery Planning.
Cryptograpy.
Information Security Governance and Risk Management.
Legal regulations, investigations, and compliance.
Operations Security.
Physical and Environmental Security.
Specializations in CISSP Certification
• Management (CISSP-ISSMP)
• Architecture (CISSP-ISSAP)
• Engineering (CISSP-ISSEP)
Why Opt for CISSP Training
• Gain abilities to design the architecture, and manage the security of enterprise environments.
• Validate proven skills and expertise gained through IT security experience
• Demonstrate your technical proficiency, and capabilities to develop an effective IT security program for an organization in accordance with globally accepted standards
• Fill the skill gap that is leaving many security positions empty in many organizations, despite huge demand.
• Differentiate your expertise from peers to acquire desirable job positions in a fast-growing environment for information security
• Establish your commitment towards information security best practices by gaining relevant skills continually to earn CPEs and
• Access valuable resources related to study and career.
Skills Shortage
Job openings for IT security positions often list CISSP certification as one of the pre-requisites. Other cyber security certifications in demand include CEH, CHFI and Cisco Security credentials. It is a mandatory requirement especially in case of banks, insurance firms and other financial institutions where cost of a data breach is relatively high. The demand for good and knowledgeable security experts is at an all-time high and various studies are pointing at a shortage of cyber security skills. At this time, it becomes all the more imperative to acquire certification and strengthen your position in the information security industry.
CISSP Training from an authorized training center paves the way for accelerated learning and development, while boosting the chances of clearing CISSP exam in the first attempt. If you're devoting so much time, effort and money on how to get CISSP certification, it would be a wise step to first get prepared through CISSP Training from a good institute.
DATE:
Certified Information System Security Professional
Lagos, PH and Abuja
CISSP (INFORMATION SECURITY) Weekday|16TH – 20TH April 2018 | N69,999
CISSP (INFORMATION SECURITY) Weekend|14TH – 28TH April 2018 | N69,999
Click Here to see Course brochure
Time: 10:00am - 5:00pm
Price: 59,000
ADDRESS:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.
Contact:Hotlines: 08091592389, 07039147221, 08138720480

EducationCertified Customer Service Professional Training In Port Harcourt by chidicielgr(op): 2:56pm On Mar 30, 2018
CERTIFIED CUSTOMER SERVICE PROFESSIONAL
Why Attend
Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone interacting directly with internal or external customers. In addition, this course offers participants, upon their acceptance, the opportunity to prove they actually learned the concepts of the course by passing a test that will earn them the coveted ‘Ciel Consulting Professional Certification’ (MPC) certificate in addition to the regular certificate of attendance.
Course Methodology
This course uses a mix of interactive techniques, such as brief presentations by the consultant followed by questions, oral and written, case studies, role plays, exercises, video clips and more.
Course Objectives
By the end of the course, participants will be able to:
Define customer service and break it down to its most basic dimensions
Explain the critical link between 'attitude' and 'technique' in order to consistently deliver an excellent level of service
Use a variety of tools such as 'gap analysis' and 'RATER' to provide a level of service that is second to none
Analyze basic behavioral patterns of different customer personalities and the best way to deal with them
Discuss and practice the techniques of effective communication skills with customers
Target Audience
Managers, supervisors and customer service staff as well as staff in departments who deal directly with external customers, or whose job is to support other entities or employees inside the organization.
Target Competencies
Communication skills with customers
Customer orientation
Emotional control
Empathic outlook
Flexibility
People reading
Self confidence
Location & Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Course Outline
Customer service
Introduction to customer service
Definition of customer service
Service dimensions
Addressing customer needs
Attaining customer satisfaction through quality measures
Customer service excellence
Components of quality service:
Service quality
Service quality gaps
The 'RATER' model
What customers pay attention to
Dimensions of the 'RATER' model
Flying over customer expectations Establishing service quality performance standards
The customer complaint system
Definition of ‘complaint’
Types of complainants
Sources of complaints
Why most customers won’t complain
Types of complaints
Handling complaints: the 'PEPSI' model
Inspiring staff
Principles of inspiring people ('AEPA' philosophy)
Arousing interest
Engaging them
Practicing new skills
Applying to real world
Customers loyalty
Principles of success
Who is a loyal customer
Strategies to keep customers loyal Reasons why companies lose customers
Keys to delivering exceptional service
A profile of different customer personalities
Difficult people and difficult behavior
Characteristics of difficult people
Suggested responses
Six personalities that lead to conflict and how to deal with them
Effective communication with customers
Definition of communication
Communication goals
Communication as a critical success factor
Communication with customers
Reading the body language of customers
Characteristics of a good listener
Behaviors that block listening
How to be an active listener.

ADDRESS:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.
Contact:Hotlines: 08091592389, 07039147221, 08138720480

EducationElectrical Equipment And Safety: Operation, Control, Maintenance Ph by chidicielgr(op): 2:39pm On Mar 30, 2018
ELECTRICAL EQUIPMENT AND SAFETY: OPERATION, CONTROL, MAINTENANCE AND TROUBLESHOOTING
Why Attend
This course covers the theoretical and practical operation of common electrical equipment and components, as well as provides participants with the necessary knowledge and skills to perform electrical maintenance and troubleshooting.
Participants will gain an understanding of the relationship between voltage and current to work on and troubleshoot electrical systems. The course will also cover Direct Current (DC) and Alternating Current (AC) circuit concepts, transformers' types of uses and their interaction in an electrical circuit, as well as the necessary knowledge to work on and fix motor control circuits.
As electrical hazards can result in serious injury to personnel that work on or around electrical equipment, the course will also focus on international safety requirements, including OSHA standards, and best practices. Participants will learn the steps needed for the prevention of electrical injuries.
Course Methodology
This course will be highly interactive and include group discussions, case studies and syndicate work. It will include practical exercises that will allow all participants to use the knowledge they gained to demonstrate their skills in troubleshooting electrical problems, and apply it to their work scenarios.
Course Objectives
By the end of the course, participants will be able to:
Apply tools and techniques to perform electrical maintenance and troubleshooting on various types of electrical equipment
Demonstrate a basic current, voltage and resistance relationships in electrical systems
Describe how inductors and capacitors work and interact with electrical circuits
Explain the theory of a generator and how a sine wave is produced
State the difference between a power and a distribution transformer and explain the cooling methods used for transformers
Minimize risks by identifying the hazards associated with electrical energy and by complying with safety guidelines Describe and apply the requirements in EN 500110, the most widely used standard for the protection of individuals from the effects of electrical hazard
Target Audience
This course covers essential skills necessary for electrical maintenance personnel including electrical managers and supervisors, electrical professionals, electrical engineers, controls technicians and other professionals responsible for the operation, maintenance and safety functions. It will also be beneficial for anyone working with electrical contractors.
Target Competencies
Operating electrical equipment
Performing electrical maintenance
Using motor control circuits
Troubleshooting electrical equipment
Understanding electrical safety regulations and protective measures
Leading electrical hazards assessments
Location & Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Course Outline
Electrical concepts
Basic atomic structure
Voltage / current / resistance
Inductance / magnetism / capacitance
Direct Current (DC)
Alternating Current (AC)
Electrical terminology
Understanding Volts / Amperes / Ohms
Defining Henry / Farads
Applying Ohm's Law
Kirchhoff's Law
Electrical components: operation, control and maintenance
Direct Current (DC)
Alternating Current (AC) circuits
Motor fundamentals
P/N junction semi-conductors
Rectifiers
Transistors
Test equipment
Transformers
Switchgear
Circuit breakers
Protective relaying
Motor control center
Electrical maintenance planning
Definition of planned maintenance
Recommended maintenance periodicities
Factors that affect periodicities
Scheduling tips
Electrical hazards & protective measures
Electrical terminology
Electric shock
Arc flash
Hazard assessment concerns for live electrical work
Determining what hazards are involved
Identifying the risks involved
Developing measures to reduce the risks
Implementing the measures
Documenting the process
Reviewing process

ADDRESS:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.
Contact:Hotlines: 08091592389, 07039147221, 08138720480

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