₦airaland Forum

CBTxFactor:
Naija mehn.
I’m sorry you’re experiencing this; I can definitely relate. First of all, there are plenty of ways to hold them accountable --including a lawsuit, if you have the appetite for it. This error lies entirely with them due to their nonchalant presentation of information. In many other places, a company would face serious consequences for such a blatant misrepresentation of service.
​Back to the reality of the situation: they recently removed the unlimited data bonus from their 4G routers, which is the category your Smart TV falls into. Because of this change, attempting to subscribe to an unlimited plan on any new line paired with a 4G router results in this error. A reasonable company would have harmonized these changes across all payment platforms to prevent customers from falling into this trap. Currently, the only way to be certain about compatibility is to use the Airtel App or their broadband recharge website, where you can input your number to see the specific plans available for your device.
​As e be so, the best way to find peace of mind is to ensure that the full 160GB value is credited to your line. If you choose to continue using their services, stick to their official app or website to verify plan compatibility. As it stands, the unlimited data bonus is now exclusively paired with their 5G routers but the data SIM will still work normally if inserted in their 4G routers.

Thank u. They did give me the 160GB, but I’m still taking this further. I’ve already reported them to the FCCPC for false advertising. Before I bought the router, I asked if they offered unlimited browsing plans, and they said yes. It is still listed under their router plans on their official website. They can’t keep deceiving people.

I recently bought the airtel smart tv router and subscribed for Airtel 30k Unlimited plan using Opay,
But instead all I received was 100GB, Talked with customer care but they said my router is not compatible with the unlimited Plan which I was confused about, I had checked the airtel site and clearly saw unlimted plan under the smart TV router,
Wondering if anyone has a similar experience and what I should do