Administration and Office Management: Best Practices and Technologies
Why Attend
Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.
Course Methodology
The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.
Course Objectives
By the end of the course, participants will be able to:
Define and apply the new roles of executive assistants and administrators to meet modern challenges
Use technology to get more done and to stay connected with the office and their boss
Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
Create quality standards for a motivating and productive office environment
Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
Identify and improve the competencies they require to keep generating added value services
Target Audience
This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.
Target Competencies
Administration of computer applications
Time management
Telephone, email and office communication and etiquette
Motivating and improving productivity
Writing skills
Dealing with diversity
Indexing and archiving
Meetings and events management

FEES
N49,999(including tea breaks and lunch daily)
Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

NO 21 OILFIELD AVENUE OFF SCHOOL RD ELELENWO
PORT HARCOURT

March schedule:
Weekday: 21th - 23th March
Weekend: 19th,20th & 26th March (weekend only)
Thanks

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Certified Information Security Manager (CISM®) is a key certification for information security professionals who manage, design, oversee, and assess enterprise information security.
This CISM certification course is closely aligned with ISACA's best practices and will help you learn about IT security systems, including risk analysis and the best ways to mitigate
security risks.


Program Features:

45+ hours of Applied Learning

Lifetime access to self-paced learning

Industry-recognized course completion certificate

16 CPE’s offered

Official CISM® Review Questions & Explanations Database

Official Review manual from ISACA



Delivery Mode:


Online Bootcamp: Live Virtual Instructor-led Classes and Online self-learning content
To become a CISM certified professional or to opt for this CISM course, you need to fulfill some criteria, including:

A completed application submitted within five years from the date of initially passing the examination (you must ensure that all experience is independently verified by employers)
Relevant experience must have been gained within the 10-year period preceding the application date for certification (or within five years of passing the examination)
Three of the five years of work experience must be gained in the role of an information
security manager (it must be broad and gained in three of the four CISM domains)


Target Audience:

The[b] CISM[/b] certification is a globally recognized professional requirement in the IT security domain. This certification is best suited for security consultants and managers, IT directors and managers, security auditors and architects, security system engineers, CISOs,
information security managers, IT consultants, and risk officers.



Key Learning Outcomes:

By the end of this online Certified Information Security Manager (CISM®) training course,

you will have full, working knowledge of:

Information security management activities and reviews of the infrastructure

Plans and performance of information security requirements

Life-cycle-based risk management practices and principles

Risk management steps during events that might affect security baseline

Analyzing techniques for mitigating risks to acceptable levels



Certification Details and Criteria:


Attend 1 LVC Class and complete 85% of online self-learning course

Domain 01 - Information Security Governance

Lesson 1: Information Security Governance Overview Lesson 2: Effective Information Security Governance Lesson 3: Information Security Concepts and Technologies Lesson 4: Information Security Manager
Lesson 5: Scope and Charter of Information Security Governance
Lesson 6: Information Security Governance Metrics Lesson 7: Information Security Strategy Overview Lesson 8: Creating Information Security Strategy Lesson 9: Determining Current State Of Security Lesson 10: Information Security Strategy Development Lesson 11: Strategy Resources
Lesson 12: Strategy Constraints
Lesson 13: Action Plan to Implement Strategy


Domain 02 - Information Risk Management and
Compliance

Lesson 1: Risk Management Overview
Lesson 2: Good Information Security Risk Management Lesson 3: Information Security Risk Management Concepts Lesson 4: Implementing Risk Management
Lesson 5: Risk Assessment
Lesson 6: Controls Countermeasures
Lesson 7: Recovery Time Objectives
Lesson 8: Risk Monitoring and Communication

Domain 03 - Information Security Program Development and Management

Lesson 1: Development of Information Security Program
Lesson 2: Information Security Program Objectives
Lesson 3: Information Security Program Development Concepts
Lesson 4: Scope and Charter of Information Security Program Development
Lesson 5: Information Security Management Framework Lesson 6: Information Security Framework Components Lesson 7: Information Security Program Resources
Lesson 8: Implementing an Information Security Program Lesson 9: Information Infrastructure and Architecture Lesson 10: Information Security Program
Lesson 11: Security Program Services and Operational Activities


Domain 04 - Information Security Incident Management

Lesson 1: Incident Management Overview Part 1
Lesson 2: Incident Response Procedures Part 1
Lesson 3: Incident Management Organization Lesson 4: Incident Management Resources Lesson 5: Incident Management Objectives
Lesson 6: Incident Management Metrics and Indicators Lesson 7: Current State of Incident Response Capability Lesson 8: Developing an Incident Response Plan
Lesson 9: BCP/DRP
Lesson 10: Testing Response and Recovery Plans
Lesson 11: Executing the Plan

About Us:


cieledu Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.


For more information, please visit our website: https://www.cieledu.com.ng Consulting.com/cyber- security/cism-certification-training

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 08064907949, www.cieledu.com.ng

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Certified Information Security Manager (CISM®) is a key certification for information security professionals who manage, design, oversee, and assess enterprise information security.
This CISM certification course is closely aligned with ISACA's best practices and will help you learn about IT security systems, including risk analysis and the best ways to mitigate
security risks.


Program Features:

45+ hours of Applied Learning

Lifetime access to self-paced learning

Industry-recognized course completion certificate

16 CPE’s offered

Official CISM® Review Questions & Explanations Database

Official Review manual from ISACA



Delivery Mode:


Online Bootcamp: Live Virtual Instructor-led Classes and Online self-learning content
To become a CISM certified professional or to opt for this CISM course, you need to fulfill some criteria, including:

A completed application submitted within five years from the date of initially passing the examination (you must ensure that all experience is independently verified by employers)
Relevant experience must have been gained within the 10-year period preceding the application date for certification (or within five years of passing the examination)
Three of the five years of work experience must be gained in the role of an information
security manager (it must be broad and gained in three of the four CISM domains)


Target Audience:

The[b] CISM[/b] certification is a globally recognized professional requirement in the IT security domain. This certification is best suited for security consultants and managers, IT directors and managers, security auditors and architects, security system engineers, CISOs,
information security managers, IT consultants, and risk officers.



Key Learning Outcomes:

By the end of this online Certified Information Security Manager (CISM®) training course,

you will have full, working knowledge of:

Information security management activities and reviews of the infrastructure

Plans and performance of information security requirements

Life-cycle-based risk management practices and principles

Risk management steps during events that might affect security baseline

Analyzing techniques for mitigating risks to acceptable levels



Certification Details and Criteria:


Attend 1 LVC Class and complete 85% of online self-learning course

Domain 01 - Information Security Governance

Lesson 1: Information Security Governance Overview Lesson 2: Effective Information Security Governance Lesson 3: Information Security Concepts and Technologies Lesson 4: Information Security Manager
Lesson 5: Scope and Charter of Information Security Governance
Lesson 6: Information Security Governance Metrics Lesson 7: Information Security Strategy Overview Lesson 8: Creating Information Security Strategy Lesson 9: Determining Current State Of Security Lesson 10: Information Security Strategy Development Lesson 11: Strategy Resources
Lesson 12: Strategy Constraints
Lesson 13: Action Plan to Implement Strategy


Domain 02 - Information Risk Management and
Compliance

Lesson 1: Risk Management Overview
Lesson 2: Good Information Security Risk Management Lesson 3: Information Security Risk Management Concepts Lesson 4: Implementing Risk Management
Lesson 5: Risk Assessment
Lesson 6: Controls Countermeasures
Lesson 7: Recovery Time Objectives
Lesson 8: Risk Monitoring and Communication

Domain 03 - Information Security Program Development and Management

Lesson 1: Development of Information Security Program
Lesson 2: Information Security Program Objectives
Lesson 3: Information Security Program Development Concepts
Lesson 4: Scope and Charter of Information Security Program Development
Lesson 5: Information Security Management Framework Lesson 6: Information Security Framework Components Lesson 7: Information Security Program Resources
Lesson 8: Implementing an Information Security Program Lesson 9: Information Infrastructure and Architecture Lesson 10: Information Security Program
Lesson 11: Security Program Services and Operational Activities


Domain 04 - Information Security Incident Management

Lesson 1: Incident Management Overview Part 1
Lesson 2: Incident Response Procedures Part 1
Lesson 3: Incident Management Organization Lesson 4: Incident Management Resources Lesson 5: Incident Management Objectives
Lesson 6: Incident Management Metrics and Indicators Lesson 7: Current State of Incident Response Capability Lesson 8: Developing an Incident Response Plan
Lesson 9: BCP/DRP
Lesson 10: Testing Response and Recovery Plans
Lesson 11: Executing the Plan

About Us:


cieledu Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.


For more information, please visit our website: https://www.cieledu.com.ng Consulting.com/cyber- security/cism-certification-training

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 08064907949, www.cieledu.com.ng

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Learn how to unleash the power of digital channels with Ciel Consulting’s Digital Marketing 101 training course. In the digital era, businesses are reinventing their marketing strategies to better engage and connect with their customers. This course will equip you with the skills, insights, and digital know-how to be a highly effective digital marketer and generate a
measurable impact on your company’s bottom line.


Program Features:

2.5+ hours of high quality elearning

13 end-of-lesson quizzes

Lifetime access to high-quality, self-paced elearning content

Industry-recognized Course Completion Certificate

One assessment test at the end of the course



Delivery Mode:


Online Self Paced.



Prerequisites:

There are no prerequisites required to enroll in this course.
This Digital Marketing 101 Certification Training is ideal for freshers, traditional marketers, entrepreneurs, brand and communication managers, and sales professionals


Key Learning Outcomes:


By the end of this online Digital Marketing 101 course, you will be able to:
Understand the fundamentals of digital marketing Understand the customer lifecycle in marketing terminology Gain knowledge of future marketing trends and technology


Certification Details and Criteria:


Complete 85% of the online self-learning content

Pass the assessment test with a minimum score of 60%


Course Curriculum:


Section 0 - Course Introduction

Lesson 1 - Introduction


Section 1 - Fundamental Concepts of Digital Marketing

Lesson 1 - Introduction to Digital Marketing
Lesson 2 - History of Digital Marketing
Lesson 3 - Developing and Nurturing a Digital Culture
Lesson 4 - Where is Digital Marketing Headed
Lesson 5 - Global Impact of Digital Marketing

Section 2 - Customer Lifecycle

Lesson 1 - Acquisition Lesson 2 - Engagement Lesson 3 - Conversion
Lesson 4 - Onboarding, Retention, and Expansion


Section 3 - Marketing Technology

Lesson 1 - Mobile and IoT Lesson 2 - Analytics
Lesson 3 - Challenges of an Offline-Online Experience


Section 4 - The Future of Digital Marketing

Lesson 1 - A Peek Into the Future

About Us:


Ciel Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.

[b]Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.


Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
Customer Reviews

About Us


Program Overview:

Learn the fundamentals of project management and kick-start your career with this Introduction to Project Management course. This course covers the basics of PMP, agile, scrum, and Microsoft Project 2016.

Program Features:

6 hours of high-quality elearning content

15 end-of-chapter quizzes

5 downloadable ebooks

Course completion certificate

4 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

There are no prerequisites. Anyone with an interest in the project management field may take this course.

Target Audience:

This Introduction to Project Management course is ideal for professionals who want to learn the fundamentals of project management and pursue a career in this booming field. It is ideal for project managers, associate/assistant project managers, team leads/team
managers, project executives/project engineers, software developers, and any professional aspiring to be a project manager.

When you complete this Introduction to Project Management course, you will be able to accomplish the following:
Master the fundamentals of project management and how portfolios, programs, and projects related to one another
Understand program evaluation and review technique, and perform qualitative risk analysis

Gain a fair understanding of agile methodologies and scrum topics

Learn how to manage projects using MS Project 2016


Certification Details and Criteria:


Complete 85% of the online self-learning course


Course Curriculum:


Lesson 01 - Introduction to Project Management

Introduction to Project Management
Objectives
Project
Project Management Program Management Portfolio Management
How Portfolios, Programs, and Projects Relate to One Another
Project Management Office Managing the Triple Constraints Organization Structure Functional Organization Projectized Organization
Matrix Organization
Project Lifecycle vs Product Lifecycle Project Management Process Map Project Management Process Groups Quiz

Lesson 02 - Project Management Techniques - Overview

Project Management Techniques Overview
Objectives
Project Selection Techniques
Project Selection Techniques (contd.) Project Selection Techniques (contd.) Work Breakdown Structure
Work Breakdown Structure Example
Gantt Chart
Gantt Chart Relationships
Network Diagram
Network Diagram Example
Critical Path Method
Program Evaluation and Review Technique
PERT Example
Earned Value Management
Quality Planning vs. Quality Assurance vs. Quality Control
Quality Management Concepts Responsibility Assignment Matrix and RACI Risk Categorization
Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses
Types of Contract
Stakeholder Engagement Assessment Matrix Stakeholder Engagement Assessment Matrix Example Quiz

Lesson 03 - Introduction to Agile and Scrum

Introduction to Agile and Scrum
Objectives
Agile Manifesto
Agile Project Management
Agile Project Management Life cycle
APM Framework What is Scrum Scrum History
Overview of Terminologies used in Scrum
Overview of Scrum Roles Best Practices of Scrum Quiz


Lesson 04 - Other Agile Methodologies

Other Agile Methodologies
Objectives
Overview of Agile Methodologies
Overview of Crystal
Introduction to Extreme Programming
Introduction to Dynamic Systems Development Method
Overview of Feature Driven Development
Agile Unified Process
Quiz

Lesson 05 - Managing Projects Using MS Project 2016

Introduction to Project Management
Objectives
Microsoft Project 2016
Basic Information for a New Project
Microsoft Project 2016 Interface
Create Project from a Blank Project Template Components of a Blank Project Template Create Project from an Existing Template Create Project from an Existing Project
Create Project from Microsoft Excel Workbook Create Project from Microsoft SharePoint Task List Types of Base Calendar
Create New Base Calendar
Set Baseline
Create a Template from a Completed Project
Create Task Dependencies with Links
Create Project Milestones
Timeline View Project Summary Resources Responsibility Matrix Types of Resources Add Resources
Add Resources (contd.) Work Resources Material Resources
Cost Resources Generic Resources Adding Date Constraints Setting Deadlines
Adding Project Percentage
Identifying Critical Path Using MS Project
Reports and Dashboards
Master Projects and Subprojects
Inter Project Dependencies
Resolve Resource Conflicts between Shared Projects
Quiz

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Details and Criteria

Course Curriculum Customer Reviews About Us




Program Overview:

Ciel Consulting’s CISA® course is aligned with the latest 2019 edition of the CISA exam and ensures that you ace the exam on your first attempt. Most jobs in this field either require
or prefer that candidates have a CISA (Certified Information Systems Auditor) certification. The CISA training course will enhance your understanding of IS audit processes and also
help you understand how to protect information systems.



Program Features:

69 hours of blended learning

29 hours of Online self-paced learning

40 hours of instructor-led training

Five simulation exams

10 industry-based case studies

Five domain-wise test papers

Exam pass guarantee (except for Africa and the Indian subcontinent) Exam voucher included (except for Africa and the Indian subcontinent)


Delivery Mode:


Blended - Online self-paced learning and live virtual classroom

To get your CISA certification, you need to:

Submit the completed application within five years from the date of initially passing the examination
Get all the experience you’ve listed verified by your employers. The experience should have been gained within the 10-year period preceding the date of application or within five years of
passing the examination



Target Audience:


IS/IT auditors/consultants IT compliance managers Chief compliance officers
Chief risk and privacy officers

Security heads/directors

Security managers/architects



Key Learning Outcomes:

Upon completion of this CISA course, you will:

Be able to identify and assess vulnerabilities and report on compliance and institutional controls
Gain a better understanding of IS audit and assurance guidelines, standards, and best practices
Learn how to govern and control enterprise IT environments

Understand the acquisition, development, testing, and implementation of information systems

Develop a working knowledge of the five domains of CISA, as prescribed by ISACA Acquire the relevant knowledge and skills required to pass the CISA certification exam by
ISACA


To become a CISA certified professional, you must meet the following requirements: Pass the CISA examination
Submit an application for CISA certification

Adhere to the code of professional ethics

Adherence to the continuing professional education program

Compliance with the Information Systems Auditing Standards


Ciel Consulting Course Completion Criteria-


Online Classroom:

Attend one complete batch
Complete one simulation test with a minimum score of 60 percent


Online Self-Learning:

Complete 85 percent of the course
Complete one simulation test with a minimum score of 60 percent


Course Curriculum:


Domain 00 - Course Introduction
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets


Free Course: CISA® - What’s New 2018
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Alignment Certification Details and Criteria Course Curriculum
Customer Reviews

About Us



Program Overview:

CBAP® certification training enables you to master the highest skills of business analysis, including advanced documentation, effective planning, and business solutions design. This course prepares you to ace the IIBA-CBAP exam by covering the core concept model of
business analysis and the six knowledge areas of the BABOK® Guide Version 3.



Program Features:

56 hours of applied learning

32 hours of Online self-paced learning

24 hours of instructor-led training

11 case studies and 11 end-of-chapter quizzes

It is aligned to BABOK Guide Version 3

It offers 35 IIBA PDs/CDUs and 25 PMI PDUs

3 simulation IIBA® exams and four practice exams



Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom

The IIBA-CBAP course requires a minimum of 7500 hours of work experience in the last 10 years, with 900 of those hours in four out of the six BABOK Guide Version 3 knowledge areas. You need to earn a minimum of 35 hours of Professional Development (PDs) in the past four years. Also, you need two references from a career manager, client or Certified Business Analysis Professional (CBAP), and a signed IIBA Code of Conduct.
For more details, visit - https://www.iiba.org/certification/core-business-analysis- certifications/CBAP/



Target Audience:


Aspiring business analysts with at least seven to 10 years of experience

Senior analysts

Project managers



Key Learning Outcomes:

Upon completion, you’ll be able to:
Pass the IIBA-CBAP exam (most Ciel Consulting students pass on the first try) Understand the key concepts of business analysis
Understand the business analysis core concept model

Guide practices related to 30 business analysis tasks in six knowledge areas

Understand 50 business analysis tools and techniques

Understand the five business analysis perspectives: Agile, Business Intelligence, Information
Technology, Business Architecture, and Business Process Management



Certification Alignment:


Our Certified Business Analysis Professional course is accredited by IIBA. We are the registered training provider for this course.


Becoming a certified professional can be accomplished in just a few easy steps.
Obtain a formal CBAP training from an IIBA Endorsed Education Provider like Ciel Consulting

Acquire an IIBA membership and apply for the CBAP exam online on CBAP’s official website, for a total cost of $450
Upon passing the exam, you will be awarded the CBAP certification from IIBA For more details please visit:
https://www.iiba.org/certification/core-business-analysis-certifications/CBAP/



Ciel Consulting Certification Criteria-


Complete at least 85 percent of the course or attend one complete batch

Complete one simulation test with a minimum score of 60 percent



Course Curriculum:


Lesson 01 - Introduction to CBAP Certification

Introduction to CBAP Certification


Lesson 02 - Introduction to BABOK V3

Introduction to BABOK V3
Business Analysis
Competencies of a Business Analyst
Techniques referred to by BABOK V3
Quiz
Key Takeaways


Lesson 03 - Business Analysis Planning and Monitoring

Introduction to Business Analysis Planning and Monitoring
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis
Quiz
Key Takeaways
Case Study
Case Study Exercise

Lesson 04 - Elicitation and Collaboration

Introduction to Elicitation and Collaboration
Prepare For Elicitation Conduct Elicitation Confirm Elicitation Results
Communicate Business Analysis Information
Manage stakeholder collaboration
Quiz
Key Takeaways
Case Study
Case Study Exercise


Lesson 05 - Requirements Life Cycle Management

Introduction to Requirements Life Cycle Management
Trace Requirements Maintain Requirements Prioritize Requirements
Assess Requirements Changes
Approve Requirements
Quiz
Key Takeaways
Case Study
Case Study Exercise


Lesson 06 - Strategy Analysis

Introduction to Strategy Analysis
Analyze Current State Define Future State Assess Risks
Define Change Strategy
Quiz
Key Takeaways
Case Study
Case Study Exercise

Lesson 07 - Requirements Analysis and Design Definition

Introduction to Requirements Analysis and Design Definition
Specify and Model Requirements
Verify Requirements
Validate Requirements
Define Requirements Architecture
Define Design Options
Analyze Potential Value and Recommend Solution
Quiz
Key Takeaways
Case Study
Case Study Exercise


Lesson 08 - Solution Evaluation

Introduction to Solution Evaluation Measure Solution Performance Analyze Performance Measures Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Solution Value
Quiz
Key Takeaways
Case Study
Case Study Exercise


Lesson 09 - Agile Perspective

Introduction to Agile Perspective
Change Scope
Business Analysis Scope
Approaches and techniques
Business Analysis Planning and Monitoring
Elicitation and Collaboration Requirements life cycle management Strategy Analysis
Requirement analysis and design definition
Solution evaluation
Quiz
Key Takeaways
Case Study
Case Study Exercise

Lesson 10 - Business Intelligence Perspective

Introduction to Business Intelligence Perspective
Change Scope
Business Analysis Scope Methodologies And Approaches Underlying Competencies Impact On Knowledge Areas Quiz
Key Takeaways
Case Study
Case Study Exercise


Lesson 11 - Information Technology Perspective

Introduction to Information Technology Perspective
Change Scope
Business Analysis Scope
Methodologies
Underlying Competencies Impact on Knowledge Areas Quiz
Key Takeaways
Case Study
Case Study Exercise



Lesson 12 - Business Architecture Perspective

Introduction to Business Architecture Perspective
Change Scope
Business Analysis Scope
Business Architecture Reference Models
Underlying Competencies Impact on Knowledge Areas Quiz
Key Takeaways
Case Study
Case Study Exercise

Lesson 13 - Business Process Management Perspective

Introduction to Business Process Management Perspective
Change Scope
Business Analysis Scope
Frameworks, Methodologies, and Techniques
Underlying Competencies Impact on Knowledge Areas Quiz
Key Takeaways
Case Study
Case Study Exercise
Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Customer Reviews
About Us


Program Overview:

The CCBA Certification course covers the basic skills needed by business analyst professionals. CCBA is a formal recognition of a business analysis practitioner’s expertise,
based on the standards of the International Institute of Business Analysis (IIBA®).


Program Features:

16.5 hours of high quality e-learning content Courseware aligned to IIBA's 2016 CCBA release Lifetime access to self-paced learning
Industry-recognized course completion certificate

Three simulation tests

Six case studies

22 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

You need to have at least 3,750 hours of business analysis work experience aligned with the BABOK® Guide in the last seven years (of which a minimum of 900 hours is in two of the six knowledge areas OR 500 hours in four of the six knowledge areas).
You also need to have 21 hours of professional development in the past four years and two references from a career manager, client, or CBAP® recipient.
The CCBA certification training is designed for individuals with some knowledge of business analysis and ideal for business professionals aspiring to become business analysts.


Key Learning Outcomes:

By the end of this Certification of Capability in Business Analysis (CCBA) course, you will:

Understand the skills and techniques needed to become a business analyst Execute and apply business analysis practices as outlined in the BABOK Guide Access and prioritize requirements in life cycle management
Deliver higher quality results with increased consistency and efficiency


Certification Details and Criteria:


Complete at least 85% of the CCBA course

Complete one assessment test with at least a 60% score


Course Curriculum:


Lesson 01: Introduction to IIBA and CCBA Certification

Introduction to CCBA Certification


Lesson 02: Introduction to BABOK v3

Introduction to BABOK v3
Business Analysis
Competencies of a Business Analyst
Techniques referred to by BABOK v3
Quiz
Key Takeaways

Lesson 03: Business Analysis Planning and Monitoring

Introduction to Business Analysis Planning and Monitoring
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis
Quiz
Key Takeaways
Case Study


Lesson 04: Elicitation and Collaboration

Introduction to Elicitation and Collaboration
Prepare For Elicitation Conduct Elicitation Confirm Elicitation Results
Communicate Business Analysis Information
Manage Stakeholder Collaboration
Quiz
Key Takeaways
Case Study


Lesson 05: Requirements Life Cycle Management

Introduction to Requirements Life Cycle Management
Trace Requirements Maintain Requirements Prioritize Requirements
Assess Requirements Changes
Approve Requirements
Quiz
Key Takeaways
Case Study


Lesson 06: Strategy Analysis

Introduction to Strategy Analysis
Analyze Current State Define Future State Assess Risks
Define Change Strategy
Quiz
Key Takeaways
Case Study

Lesson 07: Requirements Analysis and Design Definition

Introduction to Requirements Analysis and Design Definition
Specify and Model Requirements
Verify Requirements
Validate Requirements
Define Requirements Architecture
Define Design Options
Analyze Potential Value and Recommend Solution
Quiz
Key Takeaways
Case Study


Lesson 08: Solution Evaluation

Introduction to Solution Evaluation Measure Solution Performance Analyze Performance Measures Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Solution Value
Quiz
Key Takeaways
Case Study

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting ACP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the ACP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the ACP® certification. The training is inline with PMBOK 6.

Our ACP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Alignment Certification Details and Criteria Course Curriculum
Course-end Projects

Customer Reviews

About Us




Program Overview:

This Agile ScrumMaster (ASM®) Training introduces you to Agile’s best practices and the nuances of Scrum methodology. Master the Agile Scrum project management approach and enhance your ability to develop and deliver quality products to customers. Use this
popular methodology to maximize business value while mitigating potential risks.



Program Features:

36 hours of applied learning

20 hours of instructor-led training

16 hours of high-quality content

Two live Scrum games and seven scenario-based Scrum games

One live project and case study

19 PDUs in self-paced learning and 24 PDUs in an online classroom

Exam fee included



Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom
There are no prerequisites for the Agile Scrum Master online training course. It is suited for any professional aspiring for a management role.



Target Audience:


Team leaders

Project managers

Members of Scrum teams such as developers, ScrumMasters, and product owners

Managers of Scrum teams

Teams transitioning to Scrum

Professionals intending to pursue the ScrumMaster certification



Key Learning Outcomes:

This course will enable you to:

Become proficient in Scrum terminologies and their applications

Facilitate daily scrums, user stories, sprint planning, and sprint reviews

Produce different Scrum artifacts, including product backlog, sprint backlog, finished deliverables, and the definition of “done”
Implement a distributed Scrum of teams spread across vast geographies Grow into a ScrumMaster role within any organization implementing Scrum Setup and handle projects on a JIRA cloud site
Pass the EXIN Agile ScrumMaster exam on your first attempt

Apply best practices crucial for getting the maximum value from Scrum methodology



Certification Alignment:


Our Agile ScrumMaster is accredited by EXIN. We are the registered training provider for this course.

You can obtain a formal Agile ScrumMaster Training from a registered education provider (REP) like Ciel Consulting. Register with EXIN to purchase the exam voucher and schedule your web proctored exam online. Upon successfully passing the exam, you will be awarded the Agile ScrumMaster certification from EXIN.


Ciel Consulting Certification Criteria-


Complete at least 85 percent of the course or attend one complete batch
Complete one project and one simulation test with a minimum score of 65 percent


Course Curriculum:


Lesson 01 - Agile Way of Thinking

Introduction to Agile/Scrum
Why Agile
What makes Scrum adoptions successful
How do you know/measure it was successful


Lesson 02 - Other Agile Frameworks

Different development methodologies - Waterfall, XP, Crystal, DSDM, Lean
Linking Agile to DevOps and IT Service Management


Lesson 03 - Scrum Events and Artifacts

Three Pillars of Scrum
Scrum Values Scrum Life Cycle Sprint
Three Scrum Backlogs
Product Backlog
Four Scrum Ceremonies
Definition of Done

Lesson 04 - Scrum Roles Scrum master and product owner roles Attributes of good scrum masters Product owners
Failure mode
Team manager or developer role


Lesson 05 - Agile Estimating, Planning, Monitoring, and
Control User Stories and Epics Characteristics of Good User Stories Story Card
Splitting Stories
Determining a Value or Return on Investment (ROI) Prioritization Models
Velocity Planning Onion Roadmap/Release Planning Output of Release Planning Estimation
Cone of Uncertainty
Comparing Ideal Time with Story Points
Planning Poker
Affinity Estimation
Tracking Releases and Sprints Physical Progress Chart Communicating Progress Staying in Control


Lesson 06 - Agile on Complex Projects

Agile at scale
Scaled agile foundation introduction
Where to apply agile
Tools for agile project management

Lesson 07 - Adopting Agile

Adopting Agile
Transition plan for Agile transformation
Towards self-organization
Physical and cultural changes needed



Course End Projects:

Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting ACP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the ACP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the ACP® certification. The training is inline with PMBOK 6.

Our ACP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Alignment Certification Details and Criteria Course Curriculum
Course-end Projects

Customer Reviews

About Us




Program Overview:

This Agile ScrumMaster (ASM®) Training introduces you to Agile’s best practices and the nuances of Scrum methodology. Master the Agile Scrum project management approach and enhance your ability to develop and deliver quality products to customers. Use this
popular methodology to maximize business value while mitigating potential risks.



Program Features:

36 hours of applied learning

20 hours of instructor-led training

16 hours of high-quality content

Two live Scrum games and seven scenario-based Scrum games

One live project and case study

19 PDUs in self-paced learning and 24 PDUs in an online classroom

Exam fee included



Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom
There are no prerequisites for the Agile Scrum Master online training course. It is suited for any professional aspiring for a management role.



Target Audience:


Team leaders

Project managers

Members of Scrum teams such as developers, ScrumMasters, and product owners

Managers of Scrum teams

Teams transitioning to Scrum

Professionals intending to pursue the ScrumMaster certification



Key Learning Outcomes:

This course will enable you to:

Become proficient in Scrum terminologies and their applications

Facilitate daily scrums, user stories, sprint planning, and sprint reviews

Produce different Scrum artifacts, including product backlog, sprint backlog, finished deliverables, and the definition of “done”
Implement a distributed Scrum of teams spread across vast geographies Grow into a ScrumMaster role within any organization implementing Scrum Setup and handle projects on a JIRA cloud site
Pass the EXIN Agile ScrumMaster exam on your first attempt

Apply best practices crucial for getting the maximum value from Scrum methodology



Certification Alignment:


Our Agile ScrumMaster is accredited by EXIN. We are the registered training provider for this course.

You can obtain a formal Agile ScrumMaster Training from a registered education provider (REP) like Ciel Consulting. Register with EXIN to purchase the exam voucher and schedule your web proctored exam online. Upon successfully passing the exam, you will be awarded the Agile ScrumMaster certification from EXIN.


Ciel Consulting Certification Criteria-


Complete at least 85 percent of the course or attend one complete batch
Complete one project and one simulation test with a minimum score of 65 percent


Course Curriculum:


Lesson 01 - Agile Way of Thinking

Introduction to Agile/Scrum
Why Agile
What makes Scrum adoptions successful
How do you know/measure it was successful


Lesson 02 - Other Agile Frameworks

Different development methodologies - Waterfall, XP, Crystal, DSDM, Lean
Linking Agile to DevOps and IT Service Management


Lesson 03 - Scrum Events and Artifacts

Three Pillars of Scrum
Scrum Values Scrum Life Cycle Sprint
Three Scrum Backlogs
Product Backlog
Four Scrum Ceremonies
Definition of Done

Lesson 04 - Scrum Roles Scrum master and product owner roles Attributes of good scrum masters Product owners
Failure mode
Team manager or developer role


Lesson 05 - Agile Estimating, Planning, Monitoring, and
Control User Stories and Epics Characteristics of Good User Stories Story Card
Splitting Stories
Determining a Value or Return on Investment (ROI) Prioritization Models
Velocity Planning Onion Roadmap/Release Planning Output of Release Planning Estimation
Cone of Uncertainty
Comparing Ideal Time with Story Points
Planning Poker
Affinity Estimation
Tracking Releases and Sprints Physical Progress Chart Communicating Progress Staying in Control


Lesson 06 - Agile on Complex Projects

Agile at scale
Scaled agile foundation introduction
Where to apply agile
Tools for agile project management

Lesson 07 - Adopting Agile

Adopting Agile
Transition plan for Agile transformation
Towards self-organization
Physical and cultural changes needed



Course End Projects:

Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

[bb]Learn CISA with Ciel Consulting.[/b]

C]Welcome To Ciel Consulting,
[OURSE DESCRIPTION[b][/b]
CISA certification, established and first offered by ISACA[/b], is now globally recognized and has acquired a big shape in the IT sphere. This credential validates the proven skills of IT professional in information technology auditing, control and security. This certification is considered pertinent for anyone who is aspired to join the elite ranks of Certified Information Systems Auditors. This credential elevates one's professional stature by empowering your proven skills and expertise.

For anyone who is in the profession of auditing, control and IT security, CISA training and certification impart power to move ahead in one's career, enhance one's credibility and increase one's earning potential. It also shows potential to present employers that one has all the credential that it takes to add value to their enterprise.

CISA training course - its significance

Recruiting and retaining IT professionals, who have comprehensive knowledge of information systems and its association with the success of an enterprise, is extremely significant for organizations. Companies these days are investing more into IT security, owing to the increased risks and complexity of information systems, the demands for trained and vendor certified IT auditing professionals have also risen.

CISA (Certified Information Systems Auditor) professional indulge in auditing, controlling, monitoring and assessing organizations' information technology and business system. This certification is established to value such professionals' expertise in computer systems audits, as it is world-renowned as the standard of achievement for individuals in IS audit, control or security profession. This credential thus forms the basis of measurement of one's expertise level in this profession.

[quote[b]]The CISA course has been designed for the following professionals:[/b]

Security Auditor
Information security professionals
Systems security professionals
Network security professionals
Pre-requisites to gain CISA Certification

Achieving the CISA exam successfully
Job requirements needed to be met (minimum of five years of professional IS audit, control, assurance or security work experience is required with some substitution and waivers)
Application submission is required for CISA Certification
Adherence to the Code of Professional Ethics
Adherence to the Continuing Professional Education Program
Compliance with the Information Systems Auditing Standards.
The CISA certification exam is conducted biannually in June and in December and consists of 200 multiple choice questions during a four-hour session.[/quote]

[b]CISA Certification - advantages and benefits[/b]

CISA training and certification course demonstrates expertise on ISACA products and technologies and enhance employment opportunities for the professionals. This is a credential that keeps IT professionals' information system skills current and helps personal and professional development. Finally, we may conclude that CISA training course enhances professional recognition, credibility and earning potential.

Schedule;
Classes available online and offline.
Weekend and weekday classes are available.

Discount is available to a group of delegates and we run courses all year through. Count on us for your corporate and professional development .Contact us today on:

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

It includes:

Training on Project Management Professional (PMP)
Free Exam Prep resources
Use of Primavera P6
Use of MS Project 2016

Course Syllabus:

Module 1 Business Environment (Exam Domain III)
Project management concepts
Project Life Cycles, Phases and Process Groups
Project Benefits and Value
Compliance
Change Management
External Business Environment Changes

Module 2 People (Exam Domain I)
Project Manager Role and Tuckman Ladder
Forming—The Project Manager
Storming
Norming
Performing
Adjourning

Module 3 Process – Design (Exam Domain II)
Governance Structure
Incremental Value
Project Methodology and Knowledge Areas
Agile and Hybrid Project Methodologies
Project Artifacts
Data Gathering and Analysis
Project Integration Overview
Project Integration Knowledge Areas

Module 4 Process – Constraints (Exam Domain II)
Project Scope Management
Project Schedule Management
Project Cost Management
Project Resources Management
Project Quality Management
Project Procurement Management
Project Risk Management

Module 5 Process – Managing and Closing (Exam Domain II)
Change Control
Stakeholder Engagement
Communications
Knowledge Transfer
Use of MS Project
Use of Primavera P6
Mock Exam and Certification

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

It includes:

Training on Project Management Professional (PMP)
Free Exam Prep resources
Use of Primavera P6
Use of MS Project 2016

Course Syllabus:

Module 1 Business Environment (Exam Domain III)
Project management concepts
Project Life Cycles, Phases and Process Groups
Project Benefits and Value
Compliance
Change Management
External Business Environment Changes

Module 2 People (Exam Domain I)
Project Manager Role and Tuckman Ladder
Forming—The Project Manager
Storming
Norming
Performing
Adjourning

Module 3 Process – Design (Exam Domain II)
Governance Structure
Incremental Value
Project Methodology and Knowledge Areas
Agile and Hybrid Project Methodologies
Project Artifacts
Data Gathering and Analysis
Project Integration Overview
Project Integration Knowledge Areas

Module 4 Process – Constraints (Exam Domain II)
Project Scope Management
Project Schedule Management
Project Cost Management
Project Resources Management
Project Quality Management
Project Procurement Management
Project Risk Management

Module 5 Process – Managing and Closing (Exam Domain II)
Change Control
Stakeholder Engagement
Communications
Knowledge Transfer
Use of MS Project
Use of Primavera P6
Mock Exam and Certification

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Simplilearn’s ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students
to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the
work of their organization.

Program Overview:


Program Features:

16 hours of instructor-led training

Flexibility to choose classes

2 industry case studies

30 end of chapter quizzes and 2 simulation exams

Exam voucher included


Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom



Prerequisites:

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional. The ITIL 4 Foundation course is best suited for
IT Managers/IT Architects

System Administrators and Analysts Operations Manager, Database Administrators Process Owners, Practitioners
Service Delivery Professional, Quality Analyst

CIOs, CTOs, IT Directors


Key Learning Outcomes:


Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
Know how ITIL principles can help an individual to understand and apply service management in their organization
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
Know the purpose and key terms of 15 ITIL practices



Certification Alignment:

This ITIL 4 Foundation course is accredited by AXELOS


Table of Contents



1. Introduction to Service Management and ITIL
> 1.1 IT Service Management in the Modern World
> 1.2 About ITIL 4
> 1.3 The Structure and Benefits of the ITIL 4 Framework

1.3.1 The ITIL SVS

1.3.2 The Four Dimensions Model


2. Key Concepts of Service Management
> 2.1 Value and Value Co-Creation

2.1.1 Value Co-Creation
> 2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders

2.2.1 Service Providers

2.2.2 Service Consumers

2.2.3 Other Stakeholders
> 2.3 Products and Services

2.3.1 Configuring Resources for Value Creation

2.3.2 Service Offerings

> 2.4 Service Relationships

2.4.1 The Service Relationship Model

> 2.5 Value: Outcomes,Costs, and Risks

2.5.1 Outcomes

2.5.2 Costs

2.5.3 Risks

2.5.4 Utility and Warranty

> 2.6 Summary


3. The Four Dimensions of Service Management

> 3.1 0 rganizatio ns and People
> 3.2 Information and Technology
> 3.3 Partners and Suppliers




simplilearn

> 3.4 Value Streams and Processes

3A.1 Value Streams for Service Management

3.4.2 Processes

> 3.5 External Factors
> 3.6 Summary


4. The ITIL Service Value System

> 4.1 Service Value System Overvi-
> 4.2 Opportunity, Demand, and Value
> 4.3 The ITIL Guiding Principles

4.3.1 Focus on Value

4.3.2 Start Where You Are

4.3.3 Progress Iteratively with Feedback

4.3.4 Collaborate and Promote Visibility

4.3.5 Think and Work Holistically

4.3.6 Keep it Simple and Practical

4.3.7 Optimize and Automate

4.3.8 Principle Interaction

> 4.4 Governance

4.4.1 Governing Bodies and Governance

4.4.2 Governance in the SVS

> 4.5 Service Value Chain

4.5.1 Plan

4.5.2 Improve

4.5.3 Engage

4.5.4 Design and Transition

4.5.5 Obtain/build

4.5.6 Deliver and Support
> 4.6 Continual Improvement

4.6.1 Steps of the Continual
Improvement Model

4.6.2 Continual Improvement and the Guiding Principles
> 4.7 Practices
> 4.8 Summary

5. ITIL Management Practices
> 5.1 General Management PracticH 89

5.1.1 Architecture Management

5.1.2 Continual Improvement

5.1.3 Information Security Management

5.1.4 Knowledge Management

5.1.5 Measurement and Reporting

5.1.6 Organizational Change Management

5.1.7 Portfolio Management

5.1.8 Project Management

5.1.9 Relationship Management

5.1.10 Risk Management

5.1.11 Service Financial Management

5.1.12 Strategy Management

5.1.13 Supplier Management

5.1.14 Workforce and Talent Management


> 5.2 Service Management Practices

5.2.1 Availability Management

5.2.2 Business Analysis

5.2.3 Capacity and Performance Management

5.2.4 Change Control

5.2.5 Incident Management

5.2.6 IT Asset Management

5.2.7 Monitoring and Event Management

5.2.8 Problem Management

5.2.9 Release Management

5.2.10 Service Catalogue Management

5.2.11 Service Configuration Management

5.2.12 Service Continuity Management

5.2.13 Service Design

5.2.14 Service Desk

5.2.15 Service Level Management

5.2.16 Service Request Management

5.2.17 Service Validation and Testing

> 5.3 Technical Management Practices

5.3.1 Deployment Management

5.3.2 Infrastructure and Platform Management

5.3.3 Software Development and Management.


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Simplilearn’s ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students
to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the
work of their organization.

Program Overview:

Program Features:

16 hours of instructor-led training

Flexibility to choose classes

2 industry case studies

30 end of chapter quizzes and 2 simulation exams

Exam voucher included


Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom



Prerequisites:

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional. The ITIL 4 Foundation course is best suited for
IT Managers/IT Architects

System Administrators and Analysts Operations Manager, Database Administrators Process Owners, Practitioners
Service Delivery Professional, Quality Analyst

CIOs, CTOs, IT Directors


Key Learning Outcomes:


Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
Know how ITIL principles can help an individual to understand and apply service management in their organization
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
Know the purpose and key terms of 15 ITIL practices



Certification Alignment:

This ITIL 4 Foundation course is accredited by AXELOS
Table of Contents



1. Introduction to Service Management and ITIL
> 1.1 IT Service Management in the Modern World
> 1.2 About ITIL 4
> 1.3 The Structure and Benefits of the ITIL 4 Framework

1.3.1 The ITIL SVS

1.3.2 The Four Dimensions Model


2. Key Concepts of Service Management
> 2.1 Value and Value Co-Creation

2.1.1 Value Co-Creation
> 2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders

2.2.1 Service Providers

2.2.2 Service Consumers

2.2.3 Other Stakeholders
> 2.3 Products and Services

2.3.1 Configuring Resources for Value Creation

2.3.2 Service Offerings

> 2.4 Service Relationships

2.4.1 The Service Relationship Model

> 2.5 Value: Outcomes,Costs, and Risks

2.5.1 Outcomes

2.5.2 Costs

2.5.3 Risks

2.5.4 Utility and Warranty

> 2.6 Summary


3. The Four Dimensions of Service Management

> 3.1 0 rganizatio ns and People
> 3.2 Information and Technology
> 3.3 Partners and Suppliers




simplilearn

> 3.4 Value Streams and Processes

3A.1 Value Streams for Service Management

3.4.2 Processes

> 3.5 External Factors
> 3.6 Summary


4. The ITIL Service Value System

> 4.1 Service Value System Overvi-
> 4.2 Opportunity, Demand, and Value
> 4.3 The ITIL Guiding Principles

4.3.1 Focus on Value

4.3.2 Start Where You Are

4.3.3 Progress Iteratively with Feedback

4.3.4 Collaborate and Promote Visibility

4.3.5 Think and Work Holistically

4.3.6 Keep it Simple and Practical

4.3.7 Optimize and Automate

4.3.8 Principle Interaction

> 4.4 Governance

4.4.1 Governing Bodies and Governance

4.4.2 Governance in the SVS

> 4.5 Service Value Chain

4.5.1 Plan

4.5.2 Improve

4.5.3 Engage

4.5.4 Design and Transition

4.5.5 Obtain/build

4.5.6 Deliver and Support
> 4.6 Continual Improvement

4.6.1 Steps of the Continual
Improvement Model

4.6.2 Continual Improvement and the Guiding Principles
> 4.7 Practices
> 4.8 Summary

5. ITIL Management Practices
> 5.1 General Management PracticH 89

5.1.1 Architecture Management

5.1.2 Continual Improvement

5.1.3 Information Security Management

5.1.4 Knowledge Management

5.1.5 Measurement and Reporting

5.1.6 Organizational Change Management

5.1.7 Portfolio Management

5.1.8 Project Management

5.1.9 Relationship Management

5.1.10 Risk Management

5.1.11 Service Financial Management

5.1.12 Strategy Management

5.1.13 Supplier Management

5.1.14 Workforce and Talent Management


> 5.2 Service Management Practices

5.2.1 Availability Management

5.2.2 Business Analysis

5.2.3 Capacity and Performance Management

5.2.4 Change Control

5.2.5 Incident Management

5.2.6 IT Asset Management

5.2.7 Monitoring and Event Management

5.2.8 Problem Management

5.2.9 Release Management

5.2.10 Service Catalogue Management

5.2.11 Service Configuration Management

5.2.12 Service Continuity Management

5.2.13 Service Design

5.2.14 Service Desk

5.2.15 Service Level Management

5.2.16 Service Request Management

5.2.17 Service Validation and Testing

> 5.3 Technical Management Practices

5.3.1 Deployment Management

5.3.2 Infrastructure and Platform Management

5.3.3 Software Development and Management.


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Power Bi Certification Overview

Analyzing Data with Microsoft Power BI (DA-100) Certification training is one of the popular certification courses from Microsoft for today’s professionals who want to gain a proper understanding of knowledge and skills to analyze business data with Power BI to create custom visualization in dashboards and reports. Take part in this 3-day instructor-led DA-100 certification training that is ideal for Business Intelligence professionals who wants to maximize the value of their data assets by using Microsoft Power BI. If you are looking to get certified in Analyzing Data with Microsoft Power BI course, then look no further. Checkout our dates below and enroll now.

Analyzing Data with Microsoft Power BI Certification Training
In an evolving business landscape, for businesses to stay relevant and competitive, it is critical to embrace cloud solutions to ensure business continuity at all costs. With data becoming the new oil required to run the next-gen digital economy, it is imperative for businesses to utilize untapped data assets spread across physical, cloud, and hybrid environments.

Analyzing Data with Power BI is one of the most sought-after certification training programs for both individuals and enterprise team members. By taking up this Analyzing Data with Microsoft Power BI (DA-100) course, participants will receive a copy of the course material and course completion certificate from a Microsoft Accredited Gold Partner.Analyzing Data with PowerBI

Contents
■■
Module 0 Introduction .
Welcome to the Course .
■■
Module 1 Get Started with Microsoft Data Analytics .
Data analytics and Microsoft
. Getting Started with Power
BI .
■
Module 2 Prepare Data in
Power BI . Get Data from Various
Data Sources . Optimize
Performance .
Resolve Data Errors .
■■
Module 3 Clean, Transform, and Load Data in Power BI .
Data Shaping .
Enhance the Data
Structure . Data Profiling .
■■
Module 4 Designing a Data Model in Power BI .
Introduction to Data
Modeling . Working with
Tables .
Dimensions and Hierarchies .■■
Module 5 Create Measures using DAX in Power BI .
Introduction to DAX
. DAX Content .
Advanced DAX .
■■
Module 6 Optimize Model
Performance . Optimize the data
model for Performance . Optimize
DirectQuery Models .
Create and manage Aggregations .
■■
Module 7 Create Reports .
Design a Report .
Enhance the
Report .
■■
Module 8 Create Dashboards .
Create a Dashboard
. Real-time
Dashboards .
Enhance a
Dashboard .
■■
Module 9 Create Paginated Reports in Power BI .
Paginated Report
Overview . . Creating
Paginated reports .
■■
Module 10 Perform Advanced Analytics .
Advanced Analytics .
Data Insights Through AI Visuals .■■
Module 11 Create and Manage Workspaces .
Creating Workspaces .
Sharing and Managing Assets .
■■
Module 12 Manage Datasets in Power BI .
Parameters
. Datasets .
■■
Module 13 Row-level Security .
Security in Power BI:

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Power Bi Certification Overview

Analyzing Data with Microsoft Power BI (DA-100) Certification training is one of the popular certification courses from Microsoft for today’s professionals who want to gain a proper understanding of knowledge and skills to analyze business data with Power BI to create custom visualization in dashboards and reports. Take part in this 3-day instructor-led DA-100 certification training that is ideal for Business Intelligence professionals who wants to maximize the value of their data assets by using Microsoft Power BI. If you are looking to get certified in Analyzing Data with Microsoft Power BI course, then look no further. Checkout our dates below and enroll now.

Analyzing Data with Microsoft Power BI Certification Training
In an evolving business landscape, for businesses to stay relevant and competitive, it is critical to embrace cloud solutions to ensure business continuity at all costs. With data becoming the new oil required to run the next-gen digital economy, it is imperative for businesses to utilize untapped data assets spread across physical, cloud, and hybrid environments.

Analyzing Data with Power BI is one of the most sought-after certification training programs for both individuals and enterprise team members. By taking up this Analyzing Data with Microsoft Power BI (DA-100) course, participants will receive a copy of the course material and course completion certificate from a Microsoft Accredited Gold Partner.Analyzing Data with PowerBI

Contents
■■
Module 0 Introduction .
Welcome to the Course .
■■
Module 1 Get Started with Microsoft Data Analytics .
Data analytics and Microsoft
. Getting Started with Power
BI .
■
Module 2 Prepare Data in
Power BI . Get Data from Various
Data Sources . Optimize
Performance .
Resolve Data Errors .
■■
Module 3 Clean, Transform, and Load Data in Power BI .
Data Shaping .
Enhance the Data
Structure . Data Profiling .
■■
Module 4 Designing a Data Model in Power BI .
Introduction to Data
Modeling . Working with
Tables .
Dimensions and Hierarchies .■■
Module 5 Create Measures using DAX in Power BI .
Introduction to DAX
. DAX Content .
Advanced DAX .
■■
Module 6 Optimize Model
Performance . Optimize the data
model for Performance . Optimize
DirectQuery Models .
Create and manage Aggregations .
■■
Module 7 Create Reports .
Design a Report .
Enhance the
Report .
■■
Module 8 Create Dashboards .
Create a Dashboard
. Real-time
Dashboards .
Enhance a
Dashboard .
■■
Module 9 Create Paginated Reports in Power BI .
Paginated Report
Overview . . Creating
Paginated reports .
■■
Module 10 Perform Advanced Analytics .
Advanced Analytics .
Data Insights Through AI Visuals .■■
Module 11 Create and Manage Workspaces .
Creating Workspaces .
Sharing and Managing Assets .
■■
Module 12 Manage Datasets in Power BI .
Parameters
. Datasets .
■■
Module 13 Row-level Security .
Security in Power BI:

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records.

In addition, electronic information is under threat from cyberattack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure and protect critical information, is necessary for every organization.

This course conveys practical methods for identifying and developing the systems of records management and document control that an organization needs. By the end, each participant will have a plan of action as well as the necessary skills to assist with the development and implementation of an appropriate program for managing their organization’s documents, records and information.

Course Methodology

This course is highly interactive and utilizes methodology including group discussions, case studies, videos, participant presentations and problem-solving scenarios.

Course Objectives

By the end of the course, participants will be able to:

Develop a records management program to enhance the value of the organization’s information and reduce risk and cost
Develop document control methods to identify, secure, protect and retain critical information
Apply regulations and standards to the management of information for compliance
Identify risks associated with poor management of information to reduce penalties and cost
Develop an information asset register to identify critical information within their organization

Target Audience

This course is designed for individuals who manage, or who are involved with, any aspect of document control and records management.

This includes records and information managers, in-house counsel, privacy officers, information security and protection managers, litigation and discovery staff, compliance officers, internal auditors, IT and enterprise content management professionals, and administrative managers.

It has been specifically designed to support activities across all types and sizes of organizations and sectors working locally and globally.

Target Competencies

Records Management
Document control
Information management
Information asset identification
Business case development

Course Outline

The principles of managing information the organization: How your information is managed today
Definitions: Understanding what the information terms mean
Document control and records management:
Similarities and differences
Your organization
Identifying its type
Identifying its staff
Identifying its information
Defining information goals for the organization How to achieve information goals
Document control and records management program development process
Business case
Defining the purpose
What to include
Objectives of the case
Document Control specifics
Records Management specifics
Records review
Identification of documents and records Critical information, documents and records
Electronic and physical formats Storing records
Characteristics of a document control and records management program
File plans
Challenges and problems
Classification of records
Retention and disposition Laws, regulations, standards and business requirements Developing a retention schedule
Privacy and protection
Transparency
Integrity
Security
Business, historical and preservation archives
People, responsibilities and information awareness
Psychology of filing
Accountability
Communication and collaboration Creating the information management message
Knowledge transfer
Developing the education package Sponsorship and guidance from senior management
Planning and action
Information management strategy
Development of a plan to deliver document and records management
Policy and guidance writing
Information asset register Document control and records management process plans Change management Risk and recovery: Disaster prevention and continuity planning Education program
Creating an action plan
Location and Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.


HOTLINES: 07039147221, 08167198806