₦airaland Forum

shoptomydoor:
Hello,

Your purchase which you claim to be missing is definitely not missing, this we are sure of because from our records as you already know since you got an update about your packages and they were same packages we updated that you had received.
Having looked into this we believe that the item you are probably referring to was not even updated and we have requested that you provide us with your invoice of purchase. Also, if you had sent an email notifying us on the expected item, which you now refer to as missing, that would have been sorted out immediately.

For clarification purpose please note that the only reasons shipments are not updated could be that:

1. You may have forgotten to specify your unit number when shopping from the online store. In this case, we actually store such purchases secured in our warehouse until we hear from you and may ask for proof of purchase before assigning it to your warehouse. This goes a long way in ensuring that your items are not missing or wrongly shipped out to another customer.

2.You probably used a different name from what is on your Shoptomydoor account to make your purchases from online stores. Please ensure that the name you use while shopping online on various stores is the same as what you have on your account with us.

To resolve this send us the invoice of purchase for the items in full showing the shipping address you sent it to as well, as the invoice that we have received from you shows that you had shipped the 'missing item' to another shipping company.

After loosing my item and then accusing me not writing my unit number which was clearly on the package and pictures sent proves so I still continue to recieve mails from shoptomydoor saying that my item has been put back in my warehouse et al.

I have categorically told them that they can keep the item or better still sell it and share as staff bonus. The item only cost 35 dollars. I have not had this much trouble in shipping since I left them 2yrs ago and like an abusive relationship I am tired.

I will be glad if you can desist from sending me emails from all manner of customer service people. I will be glad if you guys can advice me on the proper way to shut down my account from your website. I have searched I can't find.

Like the prodigal son, i am going back to my shippers thanks and for the rest of you I wish you happy shipping to your door.

NB: still expect my honest review.

Nduka193:
Hello,

This is a minor issue. We are testing an SMS system that will alert our customers worldwide via SMS when items are received or any other status. So instead of tracking the items, they get regular alerts right from their mobile phone via SMS. It was in the process of this test that some messages that had been sent earlier went out to some customers. Please ignore the message of item going out this week. This has been fixed and it wrongly went out not only to you but to some other customers.

Like you received earlier, your item will be delivered on or before the 3rd of September. I think you should have waited till 3rd of September before coming to complain.

Anyway, you will definitely enjoy the new SMS module as you will have more visibility on your shipments without needing to log into your account. This will be released next week before Wednesday.

Cheers.
Nduka Udeh
President - Shoptomydoor.com

I just received my items. Although I have what Nduka will call a "minor issue" of a missing item. I hope it gets sorted out. I will carry the house along all the way and give my final and comprehensive view. Thanks

Nduka193:
Hello,

This is a minor issue. We are testing an SMS system that will alert our customers worldwide via SMS when items are received or any other status. So instead of tracking the items, they get regular alerts right from their mobile phone via SMS. It was in the process of this test that some messages that had been sent earlier went out to some customers. Please ignore the message of item going out this week. This has been fixed and it wrongly went out not only to you but to some other customers.

Like you received earlier, your item will be delivered on or before the 3rd of September. I think you should have waited till 3rd of September before coming to complain.

Anyway, you will definitely enjoy the new SMS module as you will have more visibility on your shipments without needing to log into your account. This will be released next week before Wednesday.

Cheers.
Nduka Udeh
President - Shoptomydoor.com

Nduka thanks for your interest on this matter but kindly leave your PR to the official shop to my door handle.

Are you serious? I should have waited for 3rd September before complaining, are you OK? Or you carry your CEO title into Nairaland too. Your company sent me a message and I am supposed to know you are testing an SMS system. How come you were testing a system and messages were sent out in error but you did not sent another message to apologize for the error.

I don't believe you and those phony excuses. I will continually share my experience here and since I have realized that you have a light skin for criticism which is also evident on your Facebook wall, I will not relent till you deliver what you promised us the customers.

Thanks

VonScott:
Pardon me Guys, but I have a question for experienced Amazon shoppers.

I registered an acct on Amazon.com and immediately made a purchase with my Visa Card. The order was confirmed immediately via email. That was 3days ago.

Till date however, I'm yet to receive any debit alert from my bank (as I've confirmed it's not debited) and the Order on Amazon still reads 'not yet shipped'

Question is, Is there some form of Account or Payment verification underway causing this delay or is this normal precession? What am I missing?

You get charged only when items ship. That's a control between customers and sellers.

crestweon:
My experience with shoptomydoor can be summed up in these ways but before I begin I will issue a disclaimer, I am not here to promote them or their competition, I am only here to tell my story and hope it can broaden this discourse. I started shipping with them when personal accounts were still been paid even before the use of master cards for payments. I also own two Uba cards from them. I have really invested in their business and they have also done likewise to me but as with all relationships when it is not mutually beneficial, you reevaluate. I have not shipped with them in almost two years and while I miss some of their services, I have no regrets.

They have an efficient customer service, I don't think any company can compare though sometimes their people are robotic answering questions like they are rehearsal's.

If you are shipping large items, stay away from them because the bill may be crazy, you can actually get better deals amongst shippers in nairaland, just look well.
During the period of my shipping with them sometimes they deliver timely but other times you are on your own.

My worst experience was black Friday two years ago. I had bought a photocopier and two small printers with a DSLR camera and when it reached their warehouse they billed me 300k to come to Abuja, I was dumbfounded because the total cost of the goods was no were near there. I ended up shipping the camera alone then sending the two printers from their warehouse address to Newyork were a friend introduced me to another shipping company (I had to pay 30k to send it to Newyork). I abandoned my photocopier with them and after a year their rep called me to inform that I should pay the shipping charge and demurrage charges of about 300k which i refused to do, eventually I asked them to sell the photocopier and give me my balance which they refused to do. I had no use for the photocopier since I had already paid the owner back from my personal income. I eventually agreed to pay 50k for the photocopier which I did and that was how my worst shipping nightmare came to a close after more that a year.

I lost a lot of money but that was what inspired me to look for another shipping company which I did and my shipping charges are more reasonable compared to them. If you want to ship very valuable things then they are in a good position because of their insurance policy covers your goods and their consolidated packages works well. I remember before we use to pay for carton before the introduction of consolidation lol.

I observed two ways that make their shipping charges high and they are : they bill you in dollars and fix a ridiculous exchange rate to go with it hence while official exchange rate was 160, I was been charged 180 plus 3%bank surcharge. These was before paypal came to Nigeria and I can't tell what they charge now. Secondly they use FedEx to deliver your package which is good but you know they are premium hence they cost increases.

Another disadvantage is that just like prostitute's say " money for hand back for ground" they don't ship out goods until they get alert while other shippers even here on nairaland will ship your goods and you can pay them later hence you don't miss deadline's. Their arguments has always been that customers will not and my reply has always been that their goods is enough collateral.

Then the issue of custom clearing.....I don't want to go there.....
I wish you all the best as you make up your mind.

order #69704

The last time I posted here about my terrible experience with shop to my door alot of probably sponsored folks here countered my allegations by posting pictures of their Goods received from Shop to my door.

The chairman of the company went further to debunk my allegations about my experience. He went further to ask me to reveal my identity and also to provide an evidence of my order number which I did.
Guess what? I did not hear again from him.....lol. I am sure he saw the terrible treatment I got and had no response except to keep quiet and say nothing hoping it will die a natural death.

I intentionally kept quiet and placed an order through them last week to debunk all their lies about improvement. I ensured I paid through PayPal and I beat their time cut off on Friday.

I got this message after payment "Booked to depart USA on next cargo flight on the 22nd August-2015. Estimated to arrive Lagos Sorting Center after customs clearance on the 29th-August-2015 and will be available for pick up at your selected pick up center or delivered to your door on or before 03rd-September-2015.

Ladies and gentlemen of Nairaland I have not heard from them all week only to get an email today with this message
"Booked to depart USA on next cargo flight on the 29th August-2015. Estimated to arrive Lagos Sorting Center after customs clearance on the 05th-September-2015 and will be available for pick up at your selected pick up center or delivered to your door on or before 10th-September-2015"

I don't mind that I was charged a ridiculous 60 dollars meanwhile I just received the same weight package from another shipper here for 40 dollars. I shipped both on the 21st.

Most of the reviews you see here pls do a simple research on the faces behind them and you will be amazed.

After leaving them for 2years I just spent my money to prove that the lies that this is the cheapest and most efficient shipping company is still true.

Nduka over to you. Nairaland be the judge.

Good day,

Please email us your address, purchase receipt for your PlayStation, copy of your driver's license or copy of your international passport. We need them before we can ship. We are creating a file for all customers per TSA rule. Thanks.

Nduka193:
Hi,

Nice review. Before responding in full and addressing your issues some of which are not correct, the rest of which we have improved on since months back, can l have something to use to identify you as a real customer. Could you let me know the last four digits of your phone number in our system, as well as 2 orders numbers you have been assigned from our platform. This is important as we have seen reviews and comments from lots of competitors who just come to post negative nonsense. Thats the reason why l decided to personally handle some of the reviews here.

Once l get this, l will address all your concerns, show you that most have changed as we listened to customers and you will enjoy a much more improved serv ice now from Shoptomydoor.

Best Regards,
Nduka Udeh
President/CEO

First you say nice review and then you say my experience and the issues I raised are not correct ( without an investigation) lol. I expect you to have checked my handle here you will see that my history shows that I have sold some things here and hence my phone number is no secret ie 08054216625 . My Twitter handle and Facebook page is linked to this account. I am not a face less person paid by your competition. As for any order number you requested for, this should suffice #39188.

Dear CEO your competition is not nonsense because they drive you to offer better service and hence make more money.

Thanks

lordkay10:
Which one do you currently ship with now?

Sorry this topic is for sharing experience with shoptomydoor

finicky2010:
I want to start shipping with shoptomydoor from China any advice?

Read through the forum.

My experience with shoptomydoor can be summed up in these ways but before I begin I will issue a disclaimer, I am not here to promote them or their competition, I am only here to tell my story and hope it can broaden this discourse. I started shipping with them when personal accounts were still been paid even before the use of master cards for payments. I also own two Uba cards from them. I have really invested in their business and they have also done likewise to me but as with all relationships when it is not mutually beneficial, you reevaluate. I have not shipped with them in almost two years and while I miss some of their services, I have no regrets.

They have an efficient customer service, I don't think any company can compare though sometimes their people are robotic answering questions like they are rehearsal's.

If you are shipping large items, stay away from them because the bill may be crazy, you can actually get better deals amongst shippers in nairaland, just look well.
During the period of my shipping with them sometimes they deliver timely but other times you are on your own.

My worst experience was black Friday two years ago. I had bought a photocopier and two small printers with a DSLR camera and when it reached their warehouse they billed me 300k to come to Abuja, I was dumbfounded because the total cost of the goods was no were near there. I ended up shipping the camera alone then sending the two printers from their warehouse address to Newyork were a friend introduced me to another shipping company (I had to pay 30k to send it to Newyork). I abandoned my photocopier with them and after a year their rep called me to inform that I should pay the shipping charge and demurrage charges of about 300k which i refused to do, eventually I asked them to sell the photocopier and give me my balance which they refused to do. I had no use for the photocopier since I had already paid the owner back from my personal income. I eventually agreed to pay 50k for the photocopier which I did and that was how my worst shipping nightmare came to a close after more that a year.

I lost a lot of money but that was what inspired me to look for another shipping company which I did and my shipping charges are more reasonable compared to them. If you want to ship very valuable things then they are in a good position because of their insurance policy covers your goods and their consolidated packages works well. I remember before we use to pay for carton before the introduction of consolidation lol.

I observed two ways that make their shipping charges high and they are : they bill you in dollars and fix a ridiculous exchange rate to go with it hence while official exchange rate was 160, I was been charged 180 plus 3%bank surcharge. These was before paypal came to Nigeria and I can't tell what they charge now. Secondly they use FedEx to deliver your package which is good but you know they are premium hence they cost increases.

Another disadvantage is that just like prostitute's say " money for hand back for ground" they don't ship out goods until they get alert while other shippers even here on nairaland will ship your goods and you can pay them later hence you don't miss deadline's. Their arguments has always been that customers will not and my reply has always been that their goods is enough collateral.

Then the issue of custom clearing.....I don't want to go there.....
I wish you all the best as you make up your mind.

BizBloke:
[color=#000033]Hi Crestweon,
Welcome to Specuit Cargo.

I'm sorry but we currently don't offer Craigslist service.

Thanks.[/color]

Thanks

Can you buy from craiglist and what state.

I want you to help me buy from Craigslist. What state or region can you do?

Ok

This guy really has little respect for his customers. Same way our government thinks they are doing us a favor. I laugh like Obasanjo lol

I BOUGHT THIS CAR IN DECEMBER 2014, I JUST UPGRADED AND I AM LOOKING FOR A LUCKY BUYER.
CAR IS IN GOOD CONDITION.

Features
Black exterior
Black interior
Leather seats
Good tyres
Automatic chair adjustments
6 loader CD changer
Boss speakers
Built for speed


#asking price 1.100m (slighty negotiable)
Location : Abuja
Call 08054216625

I have the following games in Abuja and i am ready for swap

1. GTA 4 Complete episodes with the "The lost and the damned" and "ballad of gay Tony
2. GTA 4 (brand new still sealed)
3. FIFA 13
4. FIFA 14
5. RESIDENT EVIL ANTHOLOGY ( THAT IS RESIDENT EVIL 1-6)
6. MAX PAYNE 3
7. KANE AND LYNCH DEAD MEN
8. KANE AND LYNCH 2 DOG DAYS
9. TOM CLANCY SPLINTER CELL TRILOGY (PANDORA TOMMOROW, SAR AND CHAOS THEORY) CLASSICS
10. MAFIA 2
11. PES 2014
12. JOHN WOO STRANGEHOLD
13. RED DEAD REDEMPTION
14. HITMAN SILENT ASSASSIN
15. HITMAN CONTRACTS
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17. LA. NOIRE
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CALL ME UP 08054216625

There is a new hack flying around and even on YouTube bit the problem is to download the .PUP file you need to do a survey first.

Has anyone hacked there PS3 without having to downgrade to 3.55. Please share your experience.

Thanks

Hello

Call

Keep calling

Cool ride

Buy me

This Honda CRV year 2000 is up for sale asking price is 580k

Automatic transmission
Fabric seat
Mileage 214 000
New tyres
Alloy rims
Drives fine call 08054216625
Etc

Location for inspection is Lokoja

Almost sold

Hot

Keep calling....

still hot

D

drlawizle:
Wonder how much d ride will go for after full automotive policy implementation

God knows

crestweon:
This car just arrived
Features
Black exterior
Black interior
Leather seats
Good tyres
Automatic chair adjustments
Ac chilling
6 loader CD changer
Boss speakers
Built for speed
110663 miles

#asking price 1.8m ( negotiable)
Location : Abuja
Call 08054216625

Yes