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PRO-HUB GLOBAL LTD - (It's all about mobile financial service delivery)

COMPANY PROFILE:

Pro-Hub global is a hub of mobile financial services professionals specializing in mobile payment strategy and implementation. We help organizations in the mobile financial services industry to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contactless NFC transactions.

We are passionate about assisting our clients in reaching their goals in a timely and cost-effective way through the development of appropriate strategies to position them correctly to take full advantage of the mobile payments industry.

We support the deployment of practically proven solutions using the most appropriate technology. We also see clients through from product conceptualization to product launch.

JOB POSITION:

CUSTOMER SERVICE REPRESENTATIVE.


JOB DESCRIPTION:

A Customer Service Representative attracts potential customers by answering product and service questions; suggests information about other products and services; opens customer accounts by recording account information; maintains customer records by updating account information, among other things. In details, they;

* Open and maintain customer accounts by recording account information.

* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintain financial accounts by processing customer adjustments.

* Recommend potential products or services to management by collecting customer information and analyzing customer needs.

* Contribute to team effort by accomplishing related results as needed.

* Manage large amounts of incoming calls.

* Build sustainable relationships of trust through open and interactive communication.

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


REQUIREMENTS:

* Minimum of Bsc/OND in any field.

* Between 21 to 32 years of age.

* Must reside either within Lagos, Ogun or Oyo States.

* Excellent communication and presentation skills.

* Customer orientation and ability to adapt/respond to different types of characters.

* Ability to multi-task, prioritize and manage time effectively


ADDITIONAL SKILLS AND ATTRIBUTES AND SKILLS THAT WILL BE OF VALUE:

Basic Computer Skills, Positive Attitude, Quality Focus, People Oriented, Problem Solving, Documentation Skills, Listening Skills, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Organizational Skills, Ability to Work Under Pressure.


Qualified/Interested Applicants are to forward their CVs to career@prohubglobal.com on/before 15th Feb. 2017.

JOB OVERVIEW:

A Front Desk Officer (Receptionist) plays a key role in the firm’s growth as he/she often presents the first impression of the organization to clients and customers and as such, has an objective of delivering friendly and efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. He/She serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; maintains security and telecommunications system.

JOB DUTIES:

• Welcomes visitors by greeting them, in person or on the telephone.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Fulfills all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Ensures knowledge of staff movements in and out of the organization at all times.
• Provides general administrative and clerical support.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

SKILLS & QUALIFICATIONS:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization and Planning, Informing Others, Handles Pressure, Attention to detail, Phone Skills, Supply Management, Information Management.

Other requirements include;
• Have a fixed place of residence and live within Lagos or its environs.
• At least, High School diploma generally required.
• At most, 30 years of age as at August 1st, 2017.
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software application.
• Knowledge of customer service principles and practices.
• Keyboard skills.

Interested & Qualified Applicants are to forward their CVs to hr.cityglob@gmail.com on/before 25th August, 2017.

City-Global Communications is an independent consultancy specialising in Information and Communications Technology (ICT) established in 2003 by Dennis Walter.

With our long-term commitment to the local Information Technology industry, we have successfully established ourselves as a qualified and professional company, which specializes in ICT consulting, software applications and networking solutions.

From the outset the decision was made to focus purely on the ICT niche and since that time we have built a reputation on providing leading-edge, tailored ICT solutions for clients drawn from the expertise and field experience of our Engineers and Consultants. Our people have the knowledge, expertise and know-how that simply cannot be matched.

Job Position: Administrative Clerk

Responsibilities:

* Under general supervision, Administrative Clerks work independently to provide a full range of clerical assignments of average difficulty as assigned or defined by established procedures. Also, a Clerk (Clerical worker) helps manage the routine administration tasks in an organisation or department.
* Provide a full range of reception services.
* Respond to requests for information from the public or employees by answering the phone, greeting the public, mailing program information, and making referrals.
* Update files, and maintain a variety of records such as addresses, telephone numbers, vacation schedules, attendance and time-sheets, numerical logs, ledgers, and client files.
* Pick up, receive, open, date stamp and deliver mail and/or other materials.
* Photocopy documents, collate, assemble, and distribute materials.
* Gather and record statistical information for reporting purposes.
* Review files, records, and other documents to obtain information to respond to requests.
* Assist prospective clients and co-workers by explaining steps, appropriate forms, procedures, and program requirements for transactions, services, and other program activities.
* Monitor and maintain office supplies and materials.
* Make travel arrangements for office personnel.

Skills/Experience:

* Ability to work independently and perform clerical assignments with moderate direction.
* Ability to read, comprehend, explain, and apply written procedures.
* Working knowledge of business practices, correspondence and typing formats, including correct English grammar, spelling, and punctuation.
* Ability to compare data from two or more sources for accuracy and completeness.
* Ability to operate office equipment.
* Ability to perform complex data entry tasks.
* Working knowledge of MS Office Suite software and the use of computer systems.
* Ability to follow oral and written instructions.
* Minimum of High School Diploma.
* Certified Computer Training in MS-Word, MS Excel, and MS Outlook.
* Minimum of One (1) year of experience, (paid or volunteer) performing duties related to office or clerical support.

Interested/Qualified Applicants are to forward their CVs to hr.cityglob@gmail.com on/before 6th February, 2017.

City-Global Communications is an international business corporation incorporated in 2014 whose core business is providing high speed internet access, digital telephony and corporate data services (retail). It is a diversified telecommunications company providing telecom capacity and IP services to large telecom carriers, internet service providers and other value added service providers (wholesale).

Job Title:
City-Global Graduate Recruitment 2016/17

Requirements:
•A bachelor's graduate degree.
•Must be fluent in English.
•This program is dedicated to graduates with little or no post graduate experience.
•Must be geographically mobile.
•Must have the right professional attitude and attributes, being innovative, easily adaptable to different environments, flexible, open minded and a good team player.

Interested applicants are to forward their CVs to hr.cityglob@gmail.com on or before 10th of July, 2016.