₦airaland Forum

elmisti:
hello geek. I commend u for ur innovative idea (u beat me to this). I trust u will provide a sound customer service here and also make ur targets day in, day out.

however. I need to call ur attention to ur ref. code. please edit and remove branch code as it nullifies ur download count. only ur staff number makes it count for u.

I did that already.. I removed the branch code

heydora:
My brother I have done that a thousand and one times. It even tell me to chill a minute.. All to no avail. Why can't I use my Token anyway?. Ah

please visit the customer service unit at any first bank branch and fill a complaint form.

heydora:
@Op..i changed device but did not get OTP. Contacted Firstcontact and they confirmed my phone. So what do I do. Mind you I was able to activate FIRSTMONIE. Thnks

click the icon, resend otp. Its just under the otp box. I hope your number is the number you use to receive alerts from. Because the otp will be sent to the phone number you receive alerts from

ReneeNuttall:
I just did it,so easy and fast.tnx very much.

wow.. That's nice. I am happy it took you less time to set up.

lharstborn:
@ OP. ..thanks for creating this thread. Immediately I went through it, i proceeded to download the app and within 4 minutes I completed the account setting up. Kudos to the First Bank IT team for creating this user friendly application.
However I have a little observation and suggestion. Why is that once a user opens the application, the account balance is displayed boldly, why can't it be fashioned in a way such that one can just tap an icon to request the account balance?
Once again..a big thumbs up to you guys for developing this app.

a very nice suggestion. I will foward it to the IT team right away.

Sike:
Since when was the implementation cuz I still did a transfer 2 weeks ago and was charged N105.

two weeks ago is different from now sir.

BigotMan:
What about us that changed numbers, how do we get OTP on a new SIM/number?

for those who changed numbers.. Kindly visit the nearest first bank branch to update your phone number to the new one. Then your new number will be updated for SMS alerts and u will receive the OTP

AleeDee:
Not downloaded it. Using BlackBerry os 10

it works on BlackBerry OS sir.. Go to blackberry world and search for First mobile.. You will see it

aremuforlife:
how can someone who is not in Nigeria and does not have an account with first bank participate.

Ok Sir, I would like to ask you which country are you based now sir

Godchild2015:
@dingbang I can't download .

what phone are you using sir?

kirchofff:
I just did

ok good.. Click save and login to your app now and make any transaction of less than 20k so that your daily transfer limit of 500k will be activated.

Ayiose:
Thanks for this thread. You see I changed to a new android device and tried to activate my first mobile app without success. After inputting my ATM card no and pin correctly, it will display: Invalid card no.At another time after several attempts it displayed: Device not found. What do I do pls?

it means that you didn't type your card number correctly.. After typing, please click on that eye symbol just after the box provided to input the ATM card number so that it will display the numbers visible to you so you can crosscheck if you typed in the correct numbers.

AleeDee:
Na god catch u to b customer care today. Jst need some help wit d app

1) I ve 2 accnts (all savings) bt only registered 1. Hw can I register d oda 1?

2) my neighbour complained of delay after he paid for Dstv (3 days) so we re all afraid of payin thru d app. Once beaten 2ice shy nd my ppl say if fire catch d gemu (beards) of ur broda, rubb water for ur own. D Q nw is, does dis delay still exist or not or wat causes d delay?

answering your first question, I would advise you to visit any first bank branch and lodge your request.

But the thing is that even if you have 5 accounts..which are savings, it will automatically display on your first mobile app. Have you downloaded the new app sir?

fof1:
FBN.. MARKETING AND LOYALTY TO SERVICE PROVISION AND DEPARTMENTAL POINTS GONE DIGITAL. BROS. CONGRATS FOR D INNOVATION TO GET MORE OFFICE POINTS AND WORK SECURITY IN FBN. GRATIAS...

thanks Sir... I really appreciate your comments

Blade21:
am telling you practical now try it and see

ok bro.. Will reverse that when I am educating the customers. Thanks for the tip

Blade21:
y are you arguing it doesn't count talking from experience anyway that's your thread enjoy

I wasnt arguing sir. I was only stating my experience based on what I was taught at the training.

Cossycute:
Why do i see' your account is on verification for security reasons' since yestaday that i have been trying to do transfer.I cant use my fb mobile app.

its because you have some pending issues you have to resolve with at the bank. Please visit any of the first bank branches and lodge this at the customer service unit

DALE917:
I'm tired

maybe you entered the transaction pin in alphabets instead of numbers.. Please recheck it well and click save

DALE917:
I'm tired

please don't be tired my dear. Its due to network. Make sure you input your transaction pin correctly twice and click save.


it will go don't worry

Blade21:
actually buying air time doesn't count try transferring a thousand naira twice and also hope it's not a student account?

it counts sir. Any transaction at all as long as its below 20k.

dioma:
please i always have a challenge transferring to sterling bank and Stanbic IBTC.

what is the challenge? I am at your service.

Click transfer button on the main page

Click other banks


Find stanbic ibtc or sterling bank on the list

Enter all the information needed

Click pay..


Please install our new app.. It might be that you are using the old version

KingBish:
dingbang I have just installed the app and used your referral code.
When your bank newly launched the app, I was told I needed to purchase token before I'll be able to use the app. I almost closed my account with your bank.
I'm glad the app can be used now, without paying for any token.

PS: Very apt marketing strategy you got, I pray you meet your target. I know you will. All the best

thanks so much Kingbish. First bank has evolved over the years.

As for the marketing strategy, I am starting to see marketing as fun. I was like, is it what people are running away from? The benefits just outweigh any other job sector cuz you get to improve on your selling skills and learn new selling strategies.

smartty68:
I abandoned the account about 6years ago as I couldn't stand their unnecessary network and poor customer services

6 years ago is far different from 2017 sir..

smartty68:
@Emboldened, because some of us don't want our money hanging in the air. When it comes to online transaction First Bank the learn work

Mind you please I'm not trying to spoil your market for you. First Bank wahala too much

I understand your shortcomings. Why not install the new app and see the new features. It comes with mind blowing features such as e receipt where you get to save receipts for every transaction made

smartty68:
Weh done Sir, no offence, but Access Bank daily transfer limits is #1,000,000(one million naira) and yet they have the best security.

first bank also have a daily transfer limit of 1million. Using the token.. We decided to limit it for those without token because of security such as at gun point. The damage to your account will be reduced . think!

smartty68:
@Emboldened, it seems its only Access Bank that charges lower (50NGN) on transfers

Are u sure? Its d charge from CBN...

geekybabe:
I'll take the zenith or diamond bank apps over the firstbank app anyday. I have used like 5 nigerian bank apps.. firstbank was d first i uninstalled. To many issues.


By the way dingbang do you guys have a travel feature on the app now?

yes we do.. We have updated our app.. Please install the new app and follow the steps .. Its easy to install now.. The app has been upgraded

You didn't meet her through nairaland so why correlate her with nairaland females?

Its up to the woman now... He has stroke for Christ sake.. Does she expect him to fvck her?,



She should remember that adultery is a sin.. So she should manage

Very true

450milla like say the Rship na Titanic relationship.. Mchew

ImaIma1:
Did you read the part that she said she pays kids school fees,rent and most expenses? Whst other support please?

how can 70k salary pay fees. Don't get me pissed with you