₦airaland Forum

https://fglobalshipping.com/wp-content/uploads/2020/07/WhatsApp-Image-2020-07-13-at-4.10.00-PM.jpeg

Nigeria’s shipping and logistics firm, Fortune Global Shipping and Logistics Limited (FGSL) have been awarded the revered ISO 9001:2015 certification as an attestation to its effective Quality Management System that ensures optimum customer and stakeholder satisfaction.

The accreditation is a statement of commitment to the brand’s business principles of compliance, transparency, and adherence to global best practices. To obtain ISO 9001:2015, which is the world’s most popular quality management system, the FGSL teams in Lagos and Port Harcourt, Nigeria, underwent extensive stages of internal and external audits that included the development and implementation of a Quality Management System (QMS), documentation review, pre-audit, initial assessment, final audit and close-out of all identified non-conformities.



Commenting on the feat, Eric Opah, CEO of FGSL, states, “After several years of commitment to aligning our business with the ISO standard, being ISO certified is no longer a subject of when and how; it is now a reality. I must commend the team and all process owners for your commitment towards ensuring that this had to happen and I must say that this whole process was inspired by the customer-centric culture we are building to make sure that we serve our customers excellently, while also maintaining the national and international regulatory standard requirements that are applicable to the day-to-day conduct of our business operations.”

In the same vein, Arjan Blankestein, the managing director, says , “I am really proud of this and I must extol the entire team, process owners -especially internal auditors for this wonderful achievement. I urge everyone to remain focused as we continue to work towards maintaining the system and delivering high-quality service to our clients and international network of partners while meeting the expectations of extant regulatory authorities.”

The Fortune Global team was audited by Bureau Veritas and received the ISO 9001:2015 certificate on June 25, 2020. Being ISO 9001:2015 certified underpins FGSL’s objective of maintaining a Quality Management System that continually improves the quality of its internal processes and guarantees excellent service delivery to customers in line with globally established performance and competency benchmarks.


Source: https://businessday.ng/news/article/fortune-global-bags-iso-90012015-certification/
Website: [url]fglobalshipping.com[/url]

We are no more collecting applications for the advertised positions.
Thank you.

https://blog.fglobalshipping.com/wp-content/uploads/2018/03/International-Freight-Forwarding-Software-Teaser.jpg

With a growing demand for Nigeria’s agro-based products across Europe, Asia and America, managing the movement of these products safely, timely and in a cost-effective way, is a critical need that requires a great deal of capacity and technical expertise to execute.



Are you planning to export cocoa, fertilizer, oil seeds, cashew nuts, or diverse industrial products out of Nigeria to any destination around the world and thinking of how to go about it? No worries, the following tips will help you save time, effectively manage your cost, and achieve your set objectives:



Hire the Right Agent: What you need is a professional Forwarder; an export advisory agent with practical knowledge of the technicalities involved in export logistics processes, including regulatory requirements. Hiring an adequately competent forwarding agent who maintains open and transparent communication on all transaction detail is the first and most critical success factor in the entire export logistics chain. Once you get this right, the other steps in your entire process will have a very high likelihood of success.



Assess the Risks Involved: Assessing the risks associated with every transaction is an extremely important cost-saving step. Your risks could range from your logistics agent, local transportation agent who can potentially delay your shipment versus how your shipment is handled; foreign exchange at the time of export versus the originally estimated cost of the transaction, and the potential to incur hidden or unanticipated costs. Above all, getting paid on delivery versus delivering in good condition or otherwise. Above all, the cost of potential damage (if it occurs, because it can) and the implication on your business must all be determined from the beginning to avoid unpleasant surprises.

ALSO READ: Houston Shipment Made Easy


An Organized Checklist: Preparing an organized checklist of all requirements is key. Your checklist should include the documents required to move your cargo, the specific handling materials, storage (if required for the transaction), what statutory charges to pay, regulatory requirements for specific shipments, persons responsible, and the timeline for each step of the entire process. A checklist ensures that every requirement is closed-out without errors of omission.



Double-Check Your Packing List: An accurate packing list helps to facilitate cross border or regulatory clearance of your shipment. This information must get to the destination agents for proper assessment and speedy clearance of the cargo.



Compliance: Accurate documentation, cargo description, and classifications are time-saving gestures little or with no additional cost. Correct description and classification of your export-bound cargo give room for an accurate valuation. Shipments that are accurately classified against the established Harmonized System (HS) code gives Customs agents a clear which tariff rates to apply. Any action that does not conform to these requirements will attract very costly sanctions, cargo confiscation, and other punitive actions determined by Customs agency involved.



As soon as you make up your mind to export industrial or agro products out of Nigeria to any destination, Fortune Global has got you covered. You can count on us for highly efficient, hitch-free export to any location in the world on time, on schedule every time with no hidden cost.



Source: https://blog.fglobalshipping.com/tips-for-managing-door-to-door-export-logistics/

https://blog.fglobalshipping.com/wp-content/uploads/2020/05/file-20191219-11909-wytfy6.jpg


The lock-down in several countries across the world as a result of the COVID 19 pandemic has thrown up a lot of questions from shippers and suppliers with a specific interest in Nigeria. The following are some of the commonest questions and answers provided by Fortune Global:


Question one: Are you open for business currently?

Answer: Yes, we are open for business and able to handle your requests within 24 hours, every day of the week.


Question Two: With the new flight restriction policy, how do you guys operate especially in Nigeria, Can you pick-up shipment from any location at this time?

Answer: Based on the availability of Lagos-bound vessel (for sea freight), airline (for air freight), and space from locations where cargo operations are currently ongoing around the world.


Question Three: Are your rates affordable?

Answer: Though rates have generally increased due to lower market capacity, our rates and agency charges are very competitive. However, we do not have control over fixed third parties and statutory charges like Shipping & Terminal, Customs Duties, levies or taxes for sea freight, as well as Customs Duties and taxes, NAHCO/SAHCOL, FAAN and ANCLA charges for air freight.


Question Four: Are your field operations staff available currently?

Answer: Our field operations team are available to perform all regulatory formalities – including documentation, Customs Clearance procedures, facilitation of cargo release, and delivery round the clock, every working day of the week.


Question Five: What is your estimated transit and arrival time?

Answer: This depends on pick-up location, mode of transportation carrier, and routing. However, we will issue the appropriate advice, based on the estimated transit time and arrival date provided by the shipping lines or airlines concerned.


Question Six: How can we reach you for requests or other important information throughout this period of lockdown?

Answer: You can reach us on our website www.fglobalshipping.com and fill our request a quote, any of our social media channels or send a mail to sales@fglobalshipping.com for a swift response to your requests at any time of the day.
During this epidemic period, the best purchasing method is online, the most reliable logistics agent to get your shipment/purchase to your doorstep is Fortune Global.


If you have concern with picking up your shipment from any location around the world or are worried about the what alternatives modes of moving your cargoes to destination or the cost, the required documentation and regulatory formalities, up to last-mile delivery, we are here to help you succeed and find answers to all your questions.


Our commitment to excellence is proven and steadfast. You can reach us on multiple online channels round the clock for swift response, expert advice, and delivery to any destination of your choice within the agreed timeline, at no additional cost to your original budget.


Source: https://blog.fglobalshipping.com/most-frequently-asked-questions-in-the-covid-19-era-answered/

https://blog.fglobalshipping.com/wp-content/uploads/2020/04/coronavirus-morocco-gt-img.jpg


As Logistics Service providers are forced to switch modalities in the face of the audacious reality of the global pandemic, one thing is certain, issues like social distancing, innovation, adaptability, the need to restructure human, technological and financial resources will be keenly considered as front liners of what many refer to as the “new normal.”

Though it’s not so simple to predict the full-scale realities of the post-COVID 19 era, the world will certainly never remain the same again. The case for digitization will become stronger. Delivery modalities and established work cultures will be redefined and as it stands, IT-enabled responsiveness to customer requests will be a stronger KPI for measuring efficiency, much more than the seamless flow of routine processes.

While it may not be possible to establish an accurate picture of the post-COVID 19 era, the following appear to be the most probable outcome for the logistics industry:



Flexible Working Arrangement:

For many years before now, Human Resource experts have extensively analyzed the potential benefits and limitations of flex-working and the current luck-down has demonstrated that working from remote locations – even homes can also be as productive as being physically present in the office from 8 am-5 or 6 pm daily. Consequently, remote work policies may become the ‘new normal’ and in response to this reality, companies may now begin to fashion their support and IT systems to align with the realities of the ‘new normal’ largely prompted by social distancing and less need for individuals to work in large clusters.




Cargo Surge:

Port terminals and warehouses are full to the brim because of limited pick-up activities due to the COVID 19 lock-down. Ships waiting to berth at the ports and huge cargo backlogs from the origin will also precipitate cargo surge and the capacity to handle these surges will become a competitive advantage. 3PL providers will seek strategic partnerships to shore up areas of limited capacity but at the same time capacity crunch will further deepen the woes of marginal industry players. Players with the capacity to speedily deliver huge volumes and make effective charter arrangements for large number of urgent cargoes will become more dominant. The boys will be separated from the men and those with hardly any requisite resources to cope with the pressure will either be forced to thinner market shares or be swept aside completely.




IT/Technological Innovations as Key Drivers:

The most innovative technological solutions offer the greatest visibility and flow of information between Logistics Service Providers and their customers. The role of IT in providing flexible, real-time, and contactless solutions to customers will be pivotal and indispensable. Tech innovations, hitherto referred to as disruptors will be considered as key enablers and the case for more investment in technological leverages like the Internet of Things (IOTs), self-delivery vehicles, delivery drones and widespread deployment of robots in warehouses will become even stronger. Consequently, industry players would have to restructure their IT systems to adapt to the realities of the post-COVID 19 era.



In conclusion, the diverse nature of the logistics industry makes it quite difficult to generalize what the industry will look like post-COVID 19. The end of this era will be closely followed by a thorough assessment of all that the global pandemic threw at us; its impact on the logistics industry, individual players in different industry segments all over the world, lessons learned and a holistic view of the resources required to adapt to the demands of the post-COVID 19 era. And this will form the crux of our article in part two.


Source: https://blog.fglobalshipping.com/the-logistics-industry-in-the-post-covid19-era-part-one/

From Global Supply Chain, Religious gatherings, schools, manufacturing industries, retail stores, recreation centers, the aviation, shipping to public shops, none is spared as the impact of COVID-19 pandemic on the global economy continues to bite harder. This could cost the world 2.7 trillion dollars as global GDP drops to 1.2% Year on Year (Bloomberg News). Industrial sales have dropped by over 80%, while global passenger traffic has dropped by more than 90%.

The drastic reduction in oil prices has stimulated a sense of insecurity and panic across the globe and here in Nigeria, it has precipitated lower dollar revenue, shortage of dollar due to reliance on oil revenue and a direct threat to investment in the oil sector if the situation persists for a longer period of time. Investors are holding their money; the dollar is now scarce; naira has been devalued bringing about widespread pessimism and fear of another economic recession shortly after exiting one.

Under-developed countries (Like Nigeria) are worse hit from a stronger dollar FOREX. While governments in most are cutting taxes and reducing interest rates, the story is not the same elsewhere.




Economic Impact of COVID 19 On Top Global Economies


https://economics.rabobank.com/globalassets/2020/03-maart/ekb-blik-en/001.png


Source: RaboResearch, IMF, Macrobond

The graph above shows that the leading global economies are also being severely hit, while the threat of a global recession looms large.



Economic Impact of COVID-19 On Top Global Logistics Industry

- Cargoes are stuck in several port terminals across the world and are subjected to various levels of deterioration.
- Notable decrease of volumes at most seaport terminals – especially relating to activities requiring a significant number of human clusters.
- The overall situation regarding the operational status of airports, truckers and customs clearance in China are gradually returning to normal and the
backlog has pilled-up to the sky.
- Lead time and applicable rates have become unpredictable
- Resort to alternative routing is a viable alternative in the event of stringent cargo restrictions on some global routes, if possible.




Some Impact of COVID-19 On the Nigerian Logistics Industry



- Resumption of activities in some Chinese ports and the processing of container backlogs will lead to a surge for forwarders and we must plan for that post-pandemic surge.
- Volatile shipping rates – Shipping rates have become extremely volatile
- Skeletal airfreight services due to lock-down by most air cargo carriers
- High demand and inflow of essential commodities like food, medical and pharmaceuticals.
- Slower cargo transit from the origin is the order of the day
- Restriction on cargo export to Europe due to the widespread lockdown but essential or emergency cargoes is permitted to be airfreighted from
many parts of the world.
- Delay in service delivery further worsened by the presidential order that all ships must stay at sea for 14 days before they berth on Nigerian ports, --
just to ensure that all crew members are cleared of the COVID-19 disease.
- Drastic reduction in LCL (Less than Container Load) volumes due to lock-down in many LCL hubs
- The dollar value of import duties will not be spared following CBN’s devaluation of the naira and the volatility of the current FOREX market.




As enormous as the impact of COVID-19 on the global economy may have been, studies have shown that the world may take a full quarter or two to recover from it if it ends in April and when it does, the rebound will be great and will herald a new era of global economic prosperity. If this global menace goes beyond April, the aftermath will determine what will follow and we hope it will be in the best interest of humanity.


Source: https://blog.fglobalshipping.com/the-impact-of-covid-19-on-the-global-economy/

Fortune Global Shipping and Logistics LTD is one of Nigeria’s leading logistics firm with offices in Nigeria, Houston, Ghana, and Kenya.

With over a decade of experience in global freight forwarding and managing several milestone project logistics, the company is pleased to introduce its Door-to-Door Logistics services. We can pick-up and deliver across 120 countries around the world.

Door-to-door delivery is the most broadly perceived and advantageous strategy for shipment to clients.

With our Door-to-Door Logistics service, the client is calmed from all the trouble that accompanies container shipment. We take the burdens and all the complexities in-between for you.

We effectively manage the process and all the legal formalities involved from end-to-end – From pick up, transportation, documentation, and delivery. We will furnish you with all the documentation support in each progression of the procedure.

Using our door-to-door service means that we will pick up from your doorstep and deliver to your destination doorstep, anywhere in World. We do this in collaboration with our international freight forwarding partners in all strategic global locations – offering you affordable rates for all locations Worldwide within the designated timeline.

You have nothing to worry about as you are being served by a company for over a decade have served different regions on a daily.

Having this service will save you a lot of time and money and leave all the “headache” to our team of professionals.


Advantages of Our Door-to-Door Service

- It is stress-free with extreme professionalism
- Cost-effective, saving you a lot.
- Fast and highly convenient
- Transparent and Guarantees Package Safety
- Customs Clearance and ease in the Transition process
- No minimum shipment size.
- Duties and clearing charges included in the initial payment. No extra charges to pay when receiving your cargo.
- Process Requirements
- Commercial Invoice
- Packing list (including weight, dimensions, and packages)
- Pick Up location/ contact details
- Permit (If Applicable)


OTHER TERMS AND CONDITIONS

- The customer agrees to comply with all applicable local, state or federal laws, rules, ordinances or regulations concerning each container and its use, including required permits.

- Proper packing, loading, and unloading of the container(s) will be the Customer’s responsibility

- [/b]Prohibited Goods will not be allowed.

[b]- Payments will be collected in advance for services. Additional fees and charges may apply under certain conditions and will be communicated.


Source: https://blog.fglobalshipping.com/door-to-door/
Website: www.fglobalshipping.com

Olayinka777:
Good one @OP!
I have a question,can I ship say just 2 units of machineries weighing just about 100kg by sea?

Yes you can use Groupage Services (LCL Consolidation Services)

Every progressive business owner understands how vital the right logistics service can be to their goals of running a successful organization. Logistics contributes a large chunk to any production-based company’s operations. In short, for a company to be profitable, its logistics operations have to be at the top of its game.

A lot of companies find logistics operations to be tedious and would rather have 3rd party logistics services handle this aspect of their business. That’s why they employ their own in-house supply chain manager to supervise logistics and act as the link between the company and its logistics operations.



Although supply chain managers do work conscientiously towards curbing wasteful contributors in warehousing, inventory management, transport, procurement, as well as delivery, other less notable factors can create unnecessary cost problems overall. When you consider the actual cost of consistent late deliveries or even damaged goods, you’d realize it could lead to items being out-of-stock for customers or even lead to more cost in spending to quickly expedite fresh shipments as an effort at restocking. True, you can always throw in some extra inventory to compensate for potential late deliveries, however, this only leads to more needless spending; it may be time to find a new logistics provider if your company keeps facing these bottlenecks.



Below are 7 reasons why you need a new logistics service provider.



Poor Warehousing Facilities
You should seriously consider changing your logistics provider if you discover that their warehousing facility is not up to standards. It won’t be nice if your products get attacked by a hoard of rodents while being stocked in a 3PL’s warehouse. Try to be sure that the new logistics provider you employ are exactly what you expect in terms of how safe and secure their facilities are.



Crappy Communication
Positive and timely communication is the backbone of a successful business. Interactions that culminate in disrespect, delayed response, reactive, rather than proactive communication, contribute to the downfall of a business. A fast-moving business like logistics requires proactive and continual communication and if your current provider is not playing ball, then its time to choose a new logistics team.


Zero Visibility of Information
Technology has made business processes more efficient and interactive. Logistics is not left out as a well-coordinated supply chain system should include transparency at different levels. In essence, customers should be able to access display interfaces in order to view delivery vehicles ETA, warehouse inventory levels as well as track certain services. A proficient logistics provider should have the capacity for automating access to allow relevant parties to keep track of service progress.



Continuous Late Deliveries
As stated earlier, a successful supply chain operation is one that maintains timeliness across the board. Loading, transport, inbound freight, and delivery are all elements that must be performed timely; a disruption in the process could make a company end up with products out-of-stock, delayed production scheduling or more negative business effects. If a logistics provider is finding it difficult to keep to timing, you won’t be wrong if you pick a new efficient service provider.


Constantly Damaged Products
There’s no point in delivering products that are already damaged. The most likely points of damage in the logistics process include driving, loading, unloading, warehousing, or a combination of all. The possible recklessness of the employees in charge of the products should not be overlooked. If the incidents become frequent, then it is high time you considered swapping logistics service providers.


Prioritizing Businesses Over Yours

You may need to start thinking of finding a new logistics provider if the one you have currently takes on so many other businesses while lacking the required capacity to do so. These overzealous 3PLs will not hesitate to keep your delivery needs aside in order to attend to others while coming up with several lame excuses to justify their partial services.


Customs Clearance Services
If your logistics services provider keeps having issues with getting your products through customs, then you might start considering a change in service providers. Constantly entertaining clearance excuses as a reason for poor service delivery might not only delay your products but also make your customers lose faith in your ability to deliver when it matters.


In conclusion, for the sake of efficiency towards much more productive outcomes, companies must draw a sharp line between the requisite competence and mediocrity or gross incompetence in their quest to engage or find a new logistics provider.


Source: https://blog.fglobalshipping.com/7-reasons-to-find-a-new-logistics-provider/
Website https://fglobalshipping.com/

Globally, the commonest methods of shipping include air, sea, rail, and road. However, the nature, type, weight size and cost of items to be shipped determines the method of shipping to any destination. This article will help to guide prospective shippers in determining the safest and the most appropriate methods of shipping to Nigeria for maximum value.

AIR – express freight: maximum transit time of 3 days – Average transit time of 3-5 days
If speed is your top priority for shipping to Nigeria, then consider shipping by air. This method of shipping is largely suitable for light and time-sensitive shipments like medical vaccines, retail commodities, food, fruits, vegetables, flowers, etc.

Benefits of Shipping by Air:
• A much faster and safer method of shipping with options for flexible service levels
• Less handling due to limited need of warehousing
• Easy to track your shipment
• A higher level of security, reduced risk of theft and damages
• Arrival and departure consistency
• Less complex documentation

SEA – Average Transit Time: Asia to Nigeria - 45 days; Europe to Nigeria - 21-30 days; the US & the Americas to Nigeria – 30-40 days.

If you consider shipping to Nigeria at the lowest cost, with little or no worries about the transit time, then sea freight is your preferred method of shipping. Generally, this is the most suitable method of shipping heavy, out-of-gauge and multidimensional cargoes. It’s the most suitable method of shipping breakbulk (heavy duty equipment) Roll on/Roll off RoRo (cars and trucks etc) cargoes; bulk (liquid, dry, granular and particulate) cargoes like maize, sugar, granite, edible oil, industrial liquids, chemicals, etc. which is not suitable for air transportation. Shipments that are neither breakbulk, bulk nor RoRo (like Electronics, spare parts, safety apparatus, computers, printers, clothing, and other related items) are usually shipped in containers.
They are either shipped as Full Container Loads (FCL) or Less Than Container Loads (LCL). We shall briefly explain the difference between FCL and LCL below.

FCL (Full Container Load): refers to one 20 or 40ft container filled with cargo owned by a single consignee.

LCL: (Less Than Container Load) : This is another method of container shipping to Nigeria from major trade hubs across the world by sea, also known as “Groupage.” This is simply a method of shipping that involves the combination of small (Less Than Container Load) shipments owned by individual consignees, that are consolidated in a single container at origin before they are shipped to Nigeria.
This method of shipping is efficient and allows multiple consignees to share the cost of shipping, as against a single individual bearing the cost of shipping Less Than Container Load alone.
Benefits of Shipping by Sea:
• Lower cost of shipping – offers the most competitive freight cost to shippers
• Suitable for carrying large volumes of cargo
• It is the safest mode of transporting hazardous and dangerous materials
• It’s the most environmentally compatible method of shipping due its minimal emission of carbons.
• Adequate time to perfect shipping documentation processing due to longer transit time

Road – Average Transit time: Mali to Nigeria – 18-21 days; Niger to Nigeria – 7 days; Burkina Faso to Nigeria 14 days (If the Nigerian land borders are re-opened).
Most suitable for shipping within a continent or sub-region. Cross-border trucking is the most suitable shipping method for containerized, bulk and breakbulk cargoes from neighbouring West African countries or land-locked locations like Mali, Burkina Faso, and Niger. It is a cost-effective and flexible method of shipping from origin to door, unlike sea or air freight that also require trucks to deliver from air or seaport to the customers’ doorstep.
The major obstacle in cross-border shipping across West Africa is the time-consuming border-to-border documentation processes, resulting in delays and making the times as long as 20 days for a journey that should take less than 15 days if the border clearing process was governed by a single regional window.
Benefits of Shipping by Road
• Lower cost of shipping
• Consistent delivery schedule
• Direct shipping from origin to destination
• Flexibility
• Lesser need for packing
• Cargo tracking -especially when trackable trucks are deployed

Given that there are several options in shipping your goods into Nigeria but your needs, cost, and priorities must then help to determine which mode is most suitable per time, depending on the nature or type of cargo, cost of shipping and your preferred transit time.

Source: https://blog.fglobalshipping.com/explore-the-most-suitable-methods-of-shipping-to-nigeria/

Introduction

Benchmarking simply means comparing one’s business processes (in relation to the quality of service, business process, performance, technical competence, resource capacity, time, and cost) to those of leading industry players, as well as proven industry standards. Benchmarking considers performance gaps when measuring it against industry standards and advances the need for specific changes or significant improvements in certain day to day business functions. Effective benchmarking starts with defining your business objectives and how you want to achieve them. You can then move on to assess the industry where you play; your target market and customer requirements; your competitors, what products or services they offer your market segment (customers), as well as key success factors.

Be it cost or pricing, business processes, technology, quality service, standard delivery timeline, and technical competence, defining your benchmarking objectives in line with what is both practicable and profitable is a vital step towards effective benchmarking.

Objectives of Benchmarking

- Measuring the performance of specific functions, products or services against those of industry peers, related industry or customer segments.
- Identifying performance gaps and recommend corrective actions
- Improving performance, maintaining improved performance levels in line with examples of leading industry players and proven industry standards.
- Designing and aligning internal business processes in line with the demands of specific market requirements.
- Determining key resource requirements for achieving industry-based or Product/service delivery benchmarks.

It’s one thing to establish these objectives and it’s another to implement them and maintain their outcome. It requires sheer leadership commitment and beyond that, these objectives must be well communicated and understood at all levels within the organization, for the desired results to be achieved.


Key Facilitators of Effective Benchmarking

An Organisation may decide to benchmark on any area that best suits its operational or competitive goals, but for benchmarking of any kind to be successful, it must be considered as an inclusive project with all hands on deck and the following internal factors are key facilitators of effective benchmarking.

Strong Leadership: Determining your benchmarking objectives; measuring holistic performance against standard industry practices for improved performance along clearly defined targets, require strong leadership. In other words, the success of benchmarking, resources required to achieve it, persons responsible for specific functions and timeline for achieving each objective, depends on strong leadership commitment.

Internal Process Owners & Their Teams: Successful benchmarking projects are built on efficient business processes and as such require the effective engagement of key process owners to achieve the targeted benchmarks. For instance, in the Freight Forwarding industry, it’s very unlikely to establish a competitive pricing benchmark without engaging your Pricing/Commercial Manager who is the process owner with all the vital information and market-based data to guide such decisions.



Implementation of Improvement Actions: It’s one thing to know what, how and when to benchmark and it’s another very important step to implement targeted benchmarks to tangible proportions. If your goal is to benchmark on a standard and consistent Turn Around Time for delivery, the human, technological, financial and other important resources must be effectively deployed with expectations for tangible results attached to it. The results are then measured against what industry so that a performance benchmark can be established.


Internal Change Champions: Change Champions are not necessarily top managers. They are either passionate volunteers or proven performers who are enthusiastic about implementing and maintaining change in any aspect of the organization’s operations that require benchmarking. They are key drivers of a culture shift, capable of inspiring others towards a more productive and standardized approach to work. For instance, benchmarking on technological resources to improve on communication and response to customer request, will require the commitment of change champions who are saddled with the responsibility of achieving defined competitive or functional benchmarks.

Conclusion

In view of the foregoing, weak leadership, poor people engagement, poor implementation of recommended actions towards effective benchmarking and lack of enthusiasm or resistance to change can ruin the entire goal of benchmarking.

Benchmarking is a vital tool for achieving and maintaining high-performance levels; effectively managing Organisational performance and driving continuous improvement in line with globally established standards. In view of this fact, benchmarking decisions must be founded on applicable industry-based information and accurate data.

Finally, while it’s almost impossible to exhaust the many issues pertaining to benchmarking in one article, we will consider quality service, technical competence, and compliance benchmarks as individual topics, in subsequent articles in our benchmarking series.


Source: https://blog.fglobalshipping.com/the-importance-of-bench-marking/

“Innovation is one of the key drivers of logistics excellence in this age and a key determinant of competitiveness in Global Supply Chain.”


More than ever, customers across diverse sectors expect logistics providers to adopt or effectively apply more innovative ways of managing moving goods faster, better and cheaper with no room for errors. Given the importance of these performance expectations Logistics Providers and Freight Forwarders in every Supply Chain must pay attention to the following techniques for effectively managing Inbound Logistics:


Hire A Competent Logistics Manager: A competent Logistics Manager will find it easy to relate with and interpret established systems and processes; ask all the right questions, understand customer requirements, possess the technical knowledge and ability to identify potential challenges and satisfactorily resolve them whenever they occur.

A competent Logistics Manager is always able to coordinate internal processes, persons, material and technological resources for the effective management of customers’ expectations and report customer feedback and recommend improvement actions if required.

Plan Each Transaction as If It Were the Last: Planning for end-to-end logistics requirement will help to adequately determine expectations, identify potential risks, cost and the required controls for an error-free logistics process, from the very first contact.

The more each transaction is subjected to several layers of planning and review, the more effective it becomes. This will set the precedent for establishing, implementing and maintaining high-performance standards.


Be Flexible – Have A Plan B: Following the planning stage, where resources may be positioned to achieve the desired delivery results, there must always be a deliberate follow-through on all arrangements. From established terms of service to pick-up, carriage, the cost to delivery, things may go as planned but changes can occur in the course of any transaction, but only contingency plans (plan B) can address those changes if or when they occur.


Eliminate Human-Induced Errors: Establish and maintain a system that defines a consistent standard in relation to tasks that must be performed at each stage of the logistics process with a predictable outcome.

This can include methods of gathering customer requirements, file opening, operations, invoicing, file closing and post-delivery follow-up. Such a system will eliminate assumptions or guess works and costly errors. Better still, an automated process usually considers technological solutions enhance communication between providers and their customers; process visibility through online tracking and monitoring of the entire process up to customer feedback.


Conduct Customer Feedback Survey: Customer service is the ultimate goal of logistics and so paying keen attention to customer requirements, expectations, and feedback. It shows a clear commitment to meeting customers’ expectation.

It gives the customer a good opportunity to help in shaping your logistics strategy. It gives the provider an opportunity to either learn from mistakes or improve. Above all, it creates an atmosphere of trust and emotional connection between customers and logistics providers.


All the foregoing techniques should be considered because the line between logistics excellence and failure is the excellent understanding of service requirements and innovating ways of meeting or the absence of both.


Source: https://blog.fglobalshipping.com/5-key-issues-to-consider-for-the-effective-management-of-inbound-logistics/

Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Beyond importing cargoes faster, safer and at a lower cost, a thorough understanding of import requirements in a country like Nigeria is a lot more affordable than the cost of damage control, when and if an import process goes wrong. The question then is, why would an import process go wrong? At what point can it go wrong and why? Even when it does, what can be done to salvage the situation and what cost?



The Reason Cargo Importation Can Go Wrong

Yes! The cargo import process can go wrong for either some human-induced reasons or some natural causes. Below are some of the many reasons the import process can go wrong:



Engaging the Wrong Agent: The primary role of an import or forwarding agent should be educative enough for the importer to understand the comprehensive requirements of the import process. So, engaging the wrong import agent will translate to a limited or sketchy understanding of the requirements. This will lead to very costly errors, ranging from documentation errors, undervaluation, wrong classification, poor information management to poor cargo handling.



Documentation Errors: Erroneous information in your shipping document could also lead to costly consequences, ranging from Customs queries, fines, confiscation of cargo, to delivery delays.

Documentation errors can also result in wrong cargo routing. Just recently, a Turkey-bound cargo was wrongly routed to Nigeria from France. The consignee in Turkey had to contact a Nigeria partner who recovered the shipment from the wrong consignee. The cargo was eventually re-sent to the right consignee in Turkey.


Implication: The implication is double charges, resulting from double handling



Operational Failures: This could come in the form of cargo loses, resulting from poor handling or packing of sensitive cargoes or outright damage.

In a country like Nigeria, operational failure can come in the form of delivery delays resulting from port congestion, multiple examinations and re-examination of cargo, even after it has been released.

Recall that on April 25th, 2019, the Nigerian Customs issued a circular, authorizing the Comptroller General’s “Strike Force” to conduct 100% re-examination of suspicious shipments right inside the ports and even confiscate cargoes where necessary.



Wrong Classification: Wrong classification usually arises from inaccurate or outrightly wrong allocation of Harmonized tariff codes, leading to wrong cargo description – in terms of type, weight, commercial value of cargo. This will ultimately lead to under or over-valuation and payment of the wrong duties or tariffs. This will lead to costly Customs queries, fines or delays if eventually discovered – which is often the case.



Force Majeure: Bad weather, riots, technological or energy black-outs, strike or industrial lock-down are some of the many natural factors that can make importation into Nigeria go wrong. In July 2019, Maritime Workers Association of Nigeria embarked on strike which lasted for almost a week and for the entire duration of this industrial action, there was a total shut-down of activities at the port. Weeks before that, Aviation workers also took an industrial action that affected the delivery of airfreight for a few days.



Conclusion


While there may not be so much that can be done to eliminate natural occurrences, the need to create zero room for human-induced errors in the entire importation process in more pressing than ever.

Fortune Global continues to demonstrate absolute commitment to offering the best import services and helping our clients and partners across the globe with up-dated information on the requirements for importation into Nigeria with no room for avoidable errors at the appropriate cost.



Source: https://blog.fglobalshipping.com/why-cargo-importation-into-nigeria-can-go-wrong/


Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Since the demand for airfreight logistics remains justifiably high, carriers, Forwarders, and consignees across the globe are showing commitment to applicable safety and quality standards.


While airfreight (like the many other modes of transportation) is not devoid of its own limitations, it is arguably the safest and fastest mode of cargo transportation in the world. Though this understanding is the first critical guide to key decision-making for engaging an airfreight Forwarder, the following are very important questions that must be answered before such a decision is taken.


Does the Forwarder understand the basic regulatory requirements? Is the Forwarder conversant with diverse requirements for selecting aircraft for cargo transportation? Do they understand the safety requirements? What are the cost implications? How can I get my cargo delivered quickly, safely, in the best condition possible, at a low cost?


Key Factors to Consider?

* First, look out for Forwarders who understand the basic regulatory/country-specific requirements for each step of the import or export procedure and accurately advise consignees and their agents. This is mostly expected in the area of documentation and what regulatory authorities would be interfaced with at every stage of the transaction and the estimated timeline(s) required and the cost of potential delays.


* Secondly, the Forwarder must be conversant with diverse requirements for selecting cargo carriers. The Forwarder must be such that is able to determine whether the cargo is fit to be airfreighted or not; for part charter, full charter or a CONSOL.

* Thirdly, every category of cargo has its unique safety requirements and the cost of not applying the appropriate measures. In other words, the safety requirements for perishables (fruits & vegetables) is different from those of dry cargoes and dangerous or hazardous materials or even medical vaccines.

* Fourthly, A good understanding and knowledge of the cost requirements will give room for cost-considering advice to consignees – including the nature of the cargo and the cost associated to them; dimensions, weight, and timeline for delivery and all key considerations for determining the cost of any airfreight.

 

* Lastly, a competent Forwarder understands the standard delivery timeline for every kind of shipment airfreighted from or to any country of origin. As such the Forwarder is equipped with accurate information on expected delivery time, enabling consignees to plan in line with it with almost no room for costly errors.


Considering the foregoing factors as a guide to decision making, you need a company with the pedigree of excellence to handle all your airfreight concerns, ranging from advisory, freight management, delivery, and post-delivery management.


Fortune Global is your first choice Airfreight Forwarder! With a proven capacity to handle large volumes of airfreight per time, we understand the technical intricacies involved in managing diverse cargo via multiple air routes across the world.

Above all, you can trust us to deliver faster, safer; in the best condition possible and at a moderate cost.


Source: https://blog.fglobalshipping.com/why-you-must-engage-the-right-airfreight-forwarder/


Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

While a strong network of global Consolidators and Deconsolidators is considered as one of the greatest keys to success in the logistics of LCL Consolidation, finding the right destination partners at strategic global hubs to serve the needs of consignees in those locations is equally important and largely considered as a key driver of success.

The primary goal of a Consolidator is to ensure that individual shipments (Less Than Container Loads) are put together as one Full Container Load and transported by sea for deconsolidation by the Consolidator’s agent at the port of destination and eventually released to individual consignees.

Finding the Right LCL Partner in Nigeria

As demand for consolidators in Europe, Asia, America and other parts of the world continue to grow, so also has the need for competent and trustworthy Deconsolidators in Nigeria become more pressing than ever. That is why the following must be considered before engaging an LCL partner in Nigeria:

- An agent with the requisite experience and technical expertise to effectively manage LCL shipment across diverse routes to the destination – including documentation.
- An agent with a modern Warehousing facility and efficient Degrouping system to help serve the needs of all your consignees.
Adequate knowledge of regulatory requirements for LCL shipments and a proven capacity to seamlessly manage Customs procedures.
- An agent with an excellent History of transparency and compliance with industry best practice.
- IT communication platform for end-to-end visibility and real-time shipment updates.

Since the foregoing criteria are key considerations for engaging an LCL deconsolidation agent in Nigeria, Fortune Global is your partner of choice. A company built on the twin principles of transparency and compliance, Fortune Global is the go-to-LCL agent in Nigeria for many among the following reasons:

- Our experience in the effective handling and management of LCL shipments from Asia, American and Europe to Nigeria.
- Our documentation processes are impeccable, enabling consignees to avoid costly delays.
- We deploy our technical expertise in a way that enables consignees to cut and keep cost under control.
- Our ability to effectively monitor and provide a real-time report on shipment status to both Consolidators and consignees.
- Our ability to expertly monitor and manage the deconsolidation process to ensure accuracy and timeliness in last mile delivery.
- Our network of warehouses that facilitates the unstuffing of several containers and release of cargoes to multiple consignees in a timely manner.
- Our well-informed understanding of accurate pricing in line with dimensions and appropriate measurement standards.
- Our knowledge of regulatory requirements for LCL shipments and a proven capacity to seamlessly manage Customs procedures.
- Our compliance with all extant regulatory and standard practice requirement, including ISO 9001: 2015 and the best safety standards in all our operations.

In view of the foregoing justification, Fortune Global is well positioned to provide top-notch destination support to origin Consolidators across the globe in line with mutually agreed terms and condition of service.

Source: https://blog.fglobalshipping.com/tips-for-finding-the-right-lcl-partner-in-nigeria/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

“Cost-efficiency, Consistency of quality delivery, expertise and timeliness are some of the key criteria for selecting a marine logistics provider/agent or partner across the world.” (Kanayo Nnamani)

Marine Logistics entails the movement of people, equipment and resources of diverse functions from one port to another or offshore locations; one offshore location to another for the effective delivery of goods or to support the specific offshore project(s), vessel(s) or offshore Supply Base(s). It also requires interface with all authorities for regulatory formalities, as well as a good understanding of environment or country-specific requirements.

As trade volumes and demand for marine logistics continue to increase across diverse maritime locations, so also have industry regulations, and competition among logistics providers become more complex. And so, the decision to engage a logistics provider becomes vital.

Key Considerations

Since the aim of logistics is to create value for customers at a considerable cost, the following must be considered before engaging a marine logistics service provider in Nigeria:

Technical Capacity: The benefits of engaging a tested service provider with comprehensive knowledge and understanding of the technical requirements (including end-to-end documentation) of marine logistics are enormous. You can save time and reduce potential exposure to needless cost if you engage the right provider.



Flexibility: Ability to create a profitable balance between service priorities and cost should be a key criterion for hiring a logistics provider. Therefore, engaging marine logistics service providers who show a clear understanding of the customer or project-specific requirements and clearly demonstrate the ability to deliver on those requirements within your designated budget and timeline is not only a key selection criterion but a meaningful benchmark for success.



Time-Based Performance: It’s one thing to have the capacity and it’s another to be keen on time-based performance. Providers with the pedigree of excellent time-based performance should be your easy preferences for marine logistics because it shows a clear commitment to service excellence.



Knowledge of Operational & Safety Control Measures: Providers with comprehensive knowledge of operational activities with the highest safety risk exposures are always likely to put the most suitable safety control measures in place. A clearly articulated safety plan is a key guarantee to success in all marine logistics operations.



Excellent project Execution Plan: [/b]This should be a key vendor selection standard. Planning and designing efficient logistics workflow for clients to maximize time and cut needless costs is a critical success factor in any project logistics, be it marine or land. A good project execution plan will produce the expected outcome based on the agreed scope and project specific requirement.



[b]Performance Measurement and Improvement Plan: A service provider who can show a blueprint of performance measurement and improvement plan is a good candidate for selection. This will ensure that performance is monitored and measured in line with the agreed deliverable. The goal is to maintain continuous improvement in the service circle and to guard against poor logistics performance.



What’s Next?

If you have read the foregoing considerations for selecting or engaging a logistics service provider or partner for your marine logistics in Nigeria and you’re wondering if you can find a trusted one, think Fortune Global. We offer our clients technical competence, flexibility, time-based performance, safety, excellent project-specific execution plan and sustainable improvement plan.

From heavy lift Vessel Chartering, Vessel Clearance – including coastal movements clearance and vessel mooring analysis; Husbandry, Cargo clearance, offshore supply base operations and documentation; stevedore to project evaluation and reporting, Fortune Global has consistently delivered some of the best results in the industry and attracted several accolades and admiration from industry stakeholders – including competitors.

Source: https://blog.fglobalshipping.com/finding-the-right-marine-logistics-partner-in-nigeria/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

“Henceforth, every Area Controller must respond accordingly to Strike Force Intervention Alerts. The Strike Force team has been authorized henceforth to intervene right in the port and possibly make seizures where necessary without hindrance. Non-compliance to this circular would attract severe sanctions,” (Nigerian Customs Service).

Trade facilitation and ease of doing business have been some of the most valid arguments for speedy cargo examination at the port. On the other hand, false declaration of cargo, wrong classification or wrong shipping information by shippers have been put forward as some relevant justification for the physical or multiple cargo examination. The effect of this manual procedure has been largely responsible for the operational inefficiency and costly delays that characterize the Nigerian Freight Forwarding in Nigeria. It was in reaction to this trend that the Nigerian Customs Service recently announced its intention to establish an e-Cargo tracking and scanning system.

The question then is, if an integrated e-cargo tracking and scanning system will bring about trade facilitation and make doing business at the ports easier, why then is physical and multiple cargo examinations still prevalent?

Just last week, April 25th, the Nigerian Customs issued a circular, authorizing the Comptroller General’s “Strike Force” to conduct 100% re-examination of suspicious shipments right inside the ports and even confiscate where necessary. To this end, all Area Controllers have been directed to respond accordingly to the “Strike Force” intervention alerts on suspicious cargoes or be held responsible for non-compliance – which of course will attract severe sanctions. The explanation for this decision is a direct response to the inability of those responsible for cargo examination at the ports to do so diligently.


Consequently, many industry stalwarts see the Customs decision as a major setback – especially because it slow-down cargo delivery turn-around time and further worsen the existing logistics gridlock. Strike Force modus operandi, where alerts are placed at shippers’ manifest level is questionable. It’s almost inconceivable that a professional argument can be made to place alert by the mere sighting of the description of cargo at the manifest. Such alert disrupts the clearance chain because it requires the invitation of the Strike Force team to the scene of cargo inspection and grants prior approval before the shipment is released at the terminal. If an argument can be made for the establishment of the Strike Force, it will be to have them as a unit in the ever-expanding chain of Customs inspections units, so that they will be part of every Customs inspection during traditional joint-inspection of the cargo. Another argument against this decision is that the failure of the Nigerian Customs to deploy technological means (which are unarguably much faster) for cargo examination, as deliberate and self-serving. In the face of the arguments for and against the incidence of multiple cargo examination, the activities of the “Strike Force” will help to curb the following:

• False declaration
• Wrong cargo classification
• Importation of prohibited items etc.
While the foregoing justifies the need for physical and multiple cargo examination, the deployment of a fully functional e-cargo tracking/scanning at the ports will attract the following benefits:
• simplified Customs Clearance procedures in such a way that it’s easier to track consignments and handle much higher volumes.
• It will reduce the high incidence of dumping and false declaration of cargo values or the attempts to deliberately provide wrong information or circumvent the system.

• Customs declarations and compliance processes will also become more transparent than ever before.
• It will decongest the port areas due to minimal or no need to conduct a physical examination of cargo.
• It will reduce transit time, enhance cargo safety and help traders better predict the arrival and delivery of goods.
• It will bring about much greater logistics efficiency
• It will increase government revenue because the appropriate duties, levies and taxes will be paid for every cargo that enters or leaves the shores of Nigeria.

The authorization of multiple cargo re-examination surely has its limitations but the current decision by the Nigerian Customs is more of an attempt to enforce compliance and curtail the activities of shippers/importers and conniving regulatory agencies who are bent on circumventing the system and undermining their commitment to regulatory/legal requirements. While this statement serves as a valid justification for physical or multiple examinations, the technological options appear to be the most desirable one now. That is the global standard. The cost of establishing and implementing the technological option may be high but the benefits far outweigh the cost of multiple or physical examinations prompted by its absence.

Source: https://blog.fglobalshipping.com/trade-facilitation-disruption-and-compliance-with-cargo-regulations-at-nigerian-sea-ports/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

In Nigeria, the 2019 presidential election has come and gone but our focus today is what the continuity in governance means for maritime Logistics industry in Nigeria. Beyond the promises and prospects of the first tenure of this current administration, there is a renewed level of optimism from all stakeholders that ongoing logistics policy proposals and legislative bills that are either being debated or awaiting presidential assent, will soon become a reality.

Given that Nigeria currently ranks 145th in the Ease of Doing Business Index out of 190 economies and 110th in the World Bank Logistics Performance Index, it is not only pertinent but urgent for the following Bill and policy initiatives to come into full effect this year to enhance the nation’s Logistics Performance and global performance rating:

- National Transport Commission Bill, 2016
- The Establishment of Truck Transit Parks as recommended by the Shippers Council
- Development of Dry Inland Ports across all geopolitical zones
- Expansion and Upgrade of Eastern and Southern Ports

The scope and benefits of the National Transport Commission Bill and Policy initiatives will be considered briefly as follows.

National Transport Commission Bill, 2016: Once signed into law, the bill will establish a National Transport Commission to provide an efficient, economic regulatory framework to the transportation industry, monitor compliance, promote multimodal transportation and drive the implementation of the National Transport Policy. The report of the Inter-Ministerial Committee on Draft National Transport Policy suggests that, “the National Transport Policy is a practical and pragmatic response to Nigeria’s need for an integrated, modern and efficient transportation industry that can serve as a vital gateway and link for Nigeria’s internal and external trade in agriculture, energy, mining/oil and gas, manufacturing and other sectors that depend on transport”.



The Establishment of Truck Transit Parks As Recommended by The Shippers Council: In line with the Federal Government’s directive to address the issue of port congestion and to provide a temporary resting place for truck drivers who travel long distances, the Nigeria Shippers’ Council continues to promote the establishment of Truck Transit Parks at eight strategic locations across some geopolitical zones of Nigeria. The locations include Lokoja (North-Central), Obollo-Affor and Onitsha (South-East), Jebba (North-West), Ore, Ogere and Porto Novo Creek (South-West), Mararaban (North-Central).

Generally, the establishment of these transit parks will decongest our ports, reduce the cost of logistics operations but promote cargo safety and the welfare of the truck drivers. In addition, Creation of Truck Transit Parks are crucial to the operation of Inland Container Depots (ICDs); facilitate efficient cargo delivery to Nigeria’s hinterland importers and exporter; serve as added stimuli for economic development.



Development of Dry Inland Ports across all geo-political zones: This another policy initiative by the Federal Ministry of Transport that has commenced with the establishment of the Kaduna Inland Dry Port. Apart from the Kaduna dry port; the Ibadan dry port that has been awarded for construction, there are six others yet to be developed across the nation. Dry ports are connected to the sea by rails, land and air. In the Nigeria context, the Federal Government had continued to develop rail projects, linking the sea to the dry ports. Some of the major benefits include the decongestion of the seaports, therefore allowing container clearing formalities to be performed at these dry ports.




Expansion and Upgrade of Eastern and Southern Ports: There is the urgent need to develop eastern and southern ports. There are existing ports in Warri, Port-Harcourt (Area One and Onne), Sapele (Koko) port, Calabar and yet to be developed Ibom Deep Seaport at Ibaka, Akwa Ibom State. What is required are policy action and implementation to widen the river channels leading to these ports so that they can accommodate large vessels who prefer Lagos ports for now.



Conclusion

The benefits of assenting to and implementing the National Transport Commission Bill; the establishment of Truck Transit Parks, Dry Inland Ports; the upgrading and expansion of eastern and southern ports will not only decongest Lagos ports of the traffic nightmares they currently suffer, but it will also do the logistics and transportation sector a lot of good. Firstly, it will make the Customs Clearing process more efficient. Secondly, it will enhance the quality of service delivery across the industry. Thirdly, it will reduce the cost of logistics. Fourthly, it will make doing business in Nigeria easier and lastly, it will improve Nigeria’s rating on the Global Logistics Performance Index and attract a higher flow of Foreign Direct Investment into Nigeria, economic expansion and job creation.

Source: https://blog.fglobalshipping.com/prospects-of-an-improved-maritime-logistics-in-nigeria/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

E-Commerce is simply the buying and selling conducted via a technologically enabled online platform. Any kind of commercial transaction done through the internet easily passes as e-Commerce.

Nonetheless, today’s discussion is about the Freight Forwarder as a key facilitator of cross-border e-Commerce – especially in terms of drop-shipping. Drop Shipping simply means picking-up from the manufacturer’s location or warehouse and delivering directly to retailers or customers. The idea of drop-shipping in e-Commerce sales is that products are not sold in a store – as in retail but directly from the factory or warehouse to customers across diverse geographical locations through an intermediary called the Freight Forwarder.
Beyond the transportation of goods, the role of the Freight Forwarder in e-Commerce encompasses technical expertise in handling the issues of compliance, cost-efficiency, end-to-end visibility and last mile deliveries as would be examined below:

Securing the Best Freight Rates: The Forwarder understands the required tariffs for several items and as such can advise shippers on shipping rates vis a vis duty payment and other statutory charges, they may not have known to constitute the total shipping cost.
Addresses Potential Compliance Issues: An average Forwarder understands the basic regulatory requirements of destination countries and can proficiently advise shippers on the extant laws, regulations and documentation required for a specific or collective set of shipments.

Taking the Burden off The Shippers ‘Shoulders: Forwarders take the burden off the shoulders of e-Commerce traders because they offer specialized support and expertise in managing their shipments from one end of the globe to another. The Forwarder understands the language of shipping and what is required for every transaction. The burden of shipping terminologies and terms are placed on the Forwarder to handle more proficiently with zero room for error.

End-to-End Shipment Tracking: One of the greatest success factors of e-Commerce is an IT-enabled platform for cargo tracking. This is one area that requires the technical capability of a Forwarder to provide end-to-end visibility of shipments for shippers and allow them to gain control of their shipments from one end to another – including arrival dates and definite delivery timelines for distribution or delivery to final consumers in all designated location.

Expert Advice: The Freight Forwarder has a comprehensive knowledge of trends, seasons and events that can affect the transportation of shipments to and from different parts of the world. For instance, the Chinese New Year disrupts the transportation of shipments to and from China for its entire duration. Again, the Forwarder understands and is well positioned to advise shippers on how best to manage cost during peak periods and on the most viable options required to save time and cut cost.

Conclusion

Though Freight Forwarding was originally designed for the pre-e-Commerce era, cross-border e-Commerce would have been a lot more difficult without the technical expertise of Freight Forwarders. Freight Forwarders all over the world provide the logistics and technical expertise for the easy flow of e-commerce across diverse global locations. They provide the most efficient means of getting goods faster, better, cheaper and in the best conditions possible to the customers or final consumers.
Fortune Global is well positioned as your trusted Forwarder with the technical and logistical expertise to handle your e-Commerce needs across the globe.

Source: https://blog.fglobalshipping.com/freight-forwarders-as-key-facilitators-of-cross-border-e-commerce/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Our client is a group of companies particularly focused on Travel, Aviation Support and Technology, Travel and Tourism and Educational Services.

Role: Producer
Education: BSc/BA/HND in Film making, Broadcast, Marketing & Communications, Journalism, PR & Advert, or a related discipline.

Job Summary:

 The producer is responsible for creating, driving and creatively directing all marketing content initiative and to ensure audience engagement, brand consistency/awareness across all digital media.
 Provide relevant and engaging contents for all media sources, including and not limited to Websites, Facebook, Instagram, Twitter, Newspapers, TV-stations, short films etc., while ensuring that corporate content strategy is properly implemented.
 Work hand-in-hand with personnel in the Technical Department of each company within the group to fix any errors or bugs in online content.
 Edit and post videos and audio content to social media platforms
 Create online banner adverts.
 Participate in online outreach and promotion.
 Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
 Ensure effective and timely interaction with users on social media.
 Prepare and submit reports on social media performance, including growth achievements, recommendations and so on.
 Developing promotional content and working with the graphics team to ensure all materials needed to aid social media growth are available in due time.
 Control the flow of information in the company.

Skills Required:

 Minimum of Five (5) years in the media industry.
 Experience in management of website content.
 Sound knowledge of marketing and digital marketing principles with experience in contribution that has produced growth (must).
 Strong IT skills: Excel, Word, PowerPoint.
 Excellent written and verbal communication skills.
 Self-motivated with positive can-do attitude with commercial awareness.
 Impeccable attention to detail.
 Creative and articulate.
 Ability to work independently and within a small team.
 Excellent organisation and time management skills.
 Problem-solving and an ability to work under pressure and meet deadline goals.

Not more than 40 years of age
Qualified candidates to forward CV to berekkahconsultingjobs@gmail.com not later than Tuesday 2nd April 2019.
Interviews will be conducted immediately.
Thank you.

Our client is a group of companies particularly focused on Travel, Aviation Support and Technology, Travel and Tourism and Educational Services.

Role: Graphics Designer
Education: Basic qualifications in Design/Graphics / IT.
Experience: Two to Four years’ experience in similar roles

Job Summary:
 Develop designs for all marketing material which includes but not limited to product brochures, flyers, pamphlets, etc.
 Develop graphic designs for all digital marketing banners, social media and blog posts.
 Develop creative designs for the websites, web-portals and apps.
 Develop graphics for product illustrations, logos and website.
Skills Required:
 Proficient in Adobe Photoshop, Adobe After Effects or similar software.
 Good understanding of motion graphics.
 Creative thinking
 Good time-management skills.
 Great interpersonal and communication skills.
 Creative thinking.

Not more than 35 years of age
Qualified candidates to forward CV to berekkahconsultingjobs@gmail.com not later than Tuesday 2nd April 2019.
Interviews will be conducted immediately.
Thank you.

"More and more companies are reaching out to their suppliers and contractors to work jointly on issues of ethics and compliance.” (Simon Mainwaring)

Though acts of non-compliance are said to be either deliberate or borne out of sheer ignorance honed by a set of prevailing values, the advocacy for a more compliant global business environment has never been as strong as it is today. Regulatory authorities, forwarders and consignees are more than ever, subjected to firmer scrutiny across the globe – even in developing countries where non-compliant activities are globally perceived as largely acceptable, the stakes have become higher. People are under pressure to do the right thing, first time and always.

The challenges of non-compliance in Freight Forwarding are many with varying levels of consequences ranging from legal, high-risk exposure to businesses, to very costly reputational damage, but our focus is on what measures can be put in place to deal with these challenges, using an inside-out organizational approach.

Measures for Dealing with Compliance Challenges at the Organizational Level

Advocacy for a more compliant business environment must start with individuals, leaders and key decision makers in all category of organizations because compliance in those climes will naturally translate to all strata of the global business environment – including the Freight Forwarding industry. That is why we are considering simple measures for dealing with these challenges at the basic organizational level and promote improved compliant behaviours:

Set the Tone at the Top: The tone at the leadership level of every organization is quite critical. The body language; open and silent expression of leaders will set the tone for what manner of orientation will be passed down to all levels of staff within the organization. If the leadership is non-compliant or preaches compliance and involves subordinates or peers in acts of non-compliance, the general tone will have been set to elicit non-compliant behaviours in the organization. If the leadership of a forwarding company elects to be compliant in dealing with regulators and consignees in line with standard procedures and global best practice, that will deter employees and regulators with such tendencies for engaging in such acts when such company is involved.


Internal Compliance Program: “Tell me and I forget, teach me and I may remember, involve me and I’ll learn.” This is a popular quote by Benjamin Franklin, which supports internal compliance programs where everyone from top to bottom is involved with a keen sense of belonging towards the one big goal – compliance! Internal Compliance programs support internal control measures required for monitoring internal compliance in Freight Forwarding. This is about educating employees on best practice; advocacy for regulatory compliance and strategies that support a sustainable culture of compliance throughout the organization.

Gather and Share Information: Information is power! That is why Forwarders must constantly engage regulators and stakeholders across the globe in order to stay abreast of regulatory changes, expectations and standard practices. It doesn’t stop there. Information gathered must be shared with employees, customers, partners and vendors, so that everyone can stay on track because ignorance to regulatory requirements is inexcusable.

Conclusion
Compliance is a standard business practice all over the world. It saves time, money, resources and helps to build trust among stakeholders in the Freight Forwarding and other related industries. It’s in a bid to enforce it that several laws like the UN Convention Against Corruption (2003); Foreign Corrupt Practices Act (US: 1977); Bribery Act (U.K:2010) and many other related laws across the globe were promulgated. That is why Fortune Global has taken its commitment to 100% compliance beyond the organizational level and has elected to help promote a more compliant business environment in Nigeria and beyond, having founded its business on compliance and transparency. This advocacy is premised on the knowledge that it costs more to be quiet and do nothing than to invest its resources towards advancing this noble cause.


Source:https://blog.fglobalshipping.com/dealing-with-the-challenges-of-non-compliance-in-freight-forwarding/
[b]Credits: [/b]Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Agro-Logistics include the resources, knowledge, expertise and infrastructure required for the movement or transportation of agro products from place to place – whether in-country or across international boundaries by sea, land or air. It requires technical and resource capacities such as Temperature controlled storage or preservative capacity, expertise in export/import documentation, pest control capabilities, export financing capacity, effective transportation and information sharing facilities, handling and packaging expertise etc.

The World Bank states that agro-logistics will be largely responsible for food supply to an estimated 9 billion people by 2050 globally. Like the infrastructurally advanced nations, many developing countries are beginning to put measures in place to improve the general standard of agro-logistics in their countries – especially for perishables and other goods that require some level of preservation during the transition period. Kenya, for instance, is a leading exporter of perishables and about the largest exporter of Green Peas from Africa to Europe. However, in many developing and under-developed economies, the agro-logistics industry is largely under-developed, expensive to manage and carries huge logistics cost burdens due to the high infrastructural deficit.

Though there has been a remarkable improvement in agro-logistics in some of these countries, a survey has shown that up to 50% of agro products are damaged between the farms and places of consumption due to a limited or near absence of logistics infrastructure. However, the economic potentials of agro logistics in under-developed countries.

Finding Solutions

Though no single article can proffer all the solutions to the problems associated with agro-logistics, the following recommendation can serve as the one big solution:


Mergers and strategic partnerships:

In the face of the huge infrastructural deficit in many developing countries, Mergers and strategic partnerships among key stakeholders in the agro-logistics sector appears to be the one big solution to the challenges of agro-logistics in many under-developed economies. I say this because there is hardly any player that possesses all the resources or capacity required to conquer the limitations occasioned by poor logistics infrastructure in developing countries and therefore stakeholders must come together and pool resources for the common good. These resources range from human (people with technical/specialized skills and expertise), material (storage and transportation capacity), financial to technological resources. Again, these merging parties or strategic partners can leverage several global networks to improve their technical capacities and find viable markets across the globe.

In conclusion, agro-logistics in developing economies may be characterized by low margins, poor infrastructure and limited access to capital, these challenges no longer require rhetoric and unending conferences to solve them. What is required is a strategy (one of which is suggested above), action and definite timelines to get the industry out of the woods and strengthen it to achieve its full potential.

Source: https://blog.fglobalshipping.com/a-reflection-on-the-challenges-and-opportunities-in-agro-logistics/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

There have been well over 300 known cases of sealed Merger & Acquisition deals in shipping and Logistics alone across the globe in the last two years (Statista, 2019).

In view of the foregoing statistical fact, any keen observer of this very interesting global trend will be moved to ask: Why do companies merge or acquire other companies? Are there justifiable reasons or benefits for mergers and acquisitions? If there are, what are the potential risks and challenges involved? A single article may not sufficiently provide answers to all these questions, but a few attempts will be made to explore why mergers and acquisitions are on an upward trend, as well as the potential benefits of such ventures.

Mergers often occur when the ownership of a company is transferred or consolidated with another company or a group of other companies. It includes the consolidation of human, material, financial and technological resources under a ‘win-win’ arrangement for improved capacity to serve the growing demands of a clientele base or a targeted market. It is a competitive strategy where the merging parties deploy their collective resources to gain competitive advantage or grow their market share in specific markets or geographical area.

Acquisition, on the other hand, is when one company outrightly takes over another at a mutually agreed fee and definite terms of the acquisition. Acquisition in the logistics industry, for instance, is a strategy that drives organic (internal) growth and strengthens the competitive advantage of companies especially in this highly fragmented industry.

Mergers & Acquisitions as Competitive Strategies

Some global logistics players have reached advanced growth stage and enjoy distinctive levels of competitive edge in specific niche markets but the drive to diversify and consolidate their business portfolio and strengthen their brands largely accounts for why mergers and outright acquisitions are even considered in the first place.


For instance, some freight forwarders with great technological platforms and highly automated processes (which are of high value to customers) may not have temperature-controlled facilities like trucks and warehouses. So, demand for such services from a growing or long-term customer base will propel them into mergers, outright acquisitions or at least, strategic partnership with companies that have such capacity. If a highly successful ocean carrier needs to diversify its business portfolio for competitive reasons, merging with or acquiring or an exclusive contract with a terminal operator and a freight forwarder could easily become viable options. Many Forwarders with growing prospects in E-Commerce, on the other hand, are also merging with or acquiring courier companies to facilitate last-mile deliveries.

Just a few days ago, LogisTics reported that WiseTech Global (an integrated Logistics and Supply Chain Solutions company) has acquired Containerchain (a company that provides a single platform for optimising the movement of containers from port to door), for real-time tracking, automation, connectivity, operational planning and container visibility across the supply chain.

Other examples include Lineage Logistics acquisition of Preferred Freezer Services; Maerskline’s acquisition of Vandegrift, Hamburg Sud and its merger with APMT and Damco; Panalpina’s acquisition of Interfresh Airfreight for the Customs clearance and last-mile distribution of imported perishables from Africa, Asia-Pacific and Latin America.

Recently, several talks on mega Mergers and Acquisitions even among the big global players like Panalpina and DSV; Ceva Logistics buying into CMA/CGM’s freight management activities are very good examples that M & As is a strategic trend that has continued an upward trajectory.


Merger & Acquisition as a strategic option certainly has its own challenges and risks, but the benefits thereof cannot be overstated. It’s a competitive model that enhances greater market dominance. Though there are genuine concerns about the potential challenges such as difficulty in determining the actual value of companies, mistrust and caginess among Forwarders in developing countries like Nigeria, the truth remains that the benefits, including access to hitherto limited market opportunities, human, material, intellectual, financial and technological resources justify a critical consideration of M & A as a winning strategic option in global logistics and that is why even the biggest players want to merge; acquire smaller players in niche markets in order to remain as competitive as possible for many years to come.


Source: https://blog.fglobalshipping.com/mergers-acquisitions-as-growing-trend-in-global-logistics/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

A logistics contract is a valid document, signed between shippers (importers/exporters) and carriers (ship, truck and aircraft owners) or Shippers and Forwarders (Licensed/Customs Agents) for the carriage or transportation of goods to or from one part of the world to another – including the performance of all regulatory formalities and delivery to the agreed destination in return for a fee. A typical logistics contract specifies the duration of the agreement, condition(s) for termination and sanctions for non-conformity. Service Level Agreements (SLAs), Bill of Ladings, signed Purchase Orders (POs), invoices and approved quotations, are all forms of logistics contract.

Even with all the legally valid components and embedded consequences of non-compliance usually contained in contract terms, isn’t it surprising that parties still default on those terms to which they had willingly given their assent? This is one of the many questions often asked when logistics contracts go wrong but we must first examine some of the factors that could bring about failures in the execution of a logistics contract:

Why Logistics Contracts Fail

Logistics contracts fail for the following (among many other) reasons:

Cost Pressure: Cost pressure on either the logistics users or service providers can lead to contract failures. Sometimes service providers can get too excited about sealing a contract and may pay little or no attention to details of potential cost elements. This may bring about high-cost pressure on the service provider, leading to non-compliance with contract terms. For instance, if a Door-to-Door freight forwarding contract is silent about who bears the risk of demurrages or how the risk is shared, when it eventually occurs, ensuing arguments and counter-arguments on who should pay, could automatically lead to break-down of the contractual relationship between the shipper and the freight forwarder. Another example is, if the penalty for delayed delivery is stated in the contract and statements considering potential force majeure are not stated, the forwarder will bear the cost of delayed delivery, even if it was prompted by forces of nature.


The absence of Periodic Reviews: Every logistics contract communicates expectations to both providers and users, but some may not give room for periodic performance review and the result can be catastrophic. When there are no periodic reviews, primary or major concerns are hardly addressed, and parties are just expected to follow through with the terms for the duration of the contract. Several factors ranging from cost, discounts, exchange rate volatility, performance conditions, delivery timelines and payment terms must be reviewed at least every quarter to address these concerns. Otherwise, parties (service providers for instance) can renege on agreed terms.

Low Asset Base: When service providers get into contracts that require storage and trucking without a warehouse, owned or available trucks, execution become very difficult and obligations may not be fulfilled.

Poor Knowledge and Application of INCOTERMS: INCOTERMS would define key responsibilities between the parties. It determines who does what, when and how; the mode of delivery, who must arrange for customs clearance and licenses (for instance); passage of title (transfer of rights); transfer of risk and insurance responsibilities; what the delivery terms are; how transport cost will be allocated between the parties and when the delivery process can be said to have been completed. All these must be built into a logistics contract because they are universally applicable, acceptable and defy language barriers across the globe. So, poor demonstration of knowledge of INCOTERMS or wrong interpretation or application of the same can be disastrous.

Preventing and Managing Potential Failures in Logistics Contract

Having looked at some of the reasons logistics contracts could go wrong, let’s turn our attention to some of the ways that high risk of failures can be either be avoided or managed:

Pay Attention to Hidden Details: Issues ranging from potential risks like exchange rate volatility, INCOTERMS, cost, penalties, performance conditions, delivery timelines, payment terms and indemnities are easily identified when keen attention is paid to contract details. This will prevent potential failures because concerns are addressed well ahead of contract execution.

Engage in Periodic Reviews: Identify Key Performance Indicators and measure them consistently, so that performance expectations and priorities are clearly communicated. This exercise can be carried out quarterly. Again, if there are concerns or obstacles, they are also discussed, and the appropriate solutions proffered.

In conclusion, the foregoing are some salient issues to consider before, during and after drafting a logistics contract. The idea is that there are services to be rendered by a logistics service provider to the user (shipper/importer/exporter) at some cost and under certain conditions, also known as Service Level Agreement (SLA), which is the contract, which also subject to periodic reviews, so that parties involved can fulfil their obligations without a feeling of being compelled to do so.


Source: http://blog.fglobalshipping.com/coping-with-regulatory-demands-of-the-nigerian-groupage-market/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Manual procedures, operational inefficiency, costly delays, false declarations, inaccurate assessments, multiple cargo examinations, loss of integrity are some of the many challenges militating against seamless movement of cargo in and out of Nigeria.

In view of these multi-faceted challenges, several ideas have been articulated but the unwillingness to adopt and implement these ideas for a lasting solution to these problems has also been part of the problem.

A major step towards a lasting solution is being taken by the Nigeria Customs Service and this was affirmed last November during the Nigeria Customs’ College Lecture Series held at the Nigeria Customs Command and Staff College in Gwagwalada, Abuja, Nigeria, where it announced its intention to establish an e-cargo tracking system in 2019. According to the Customs boss, Col. Hameed Ali (rtd), this will be done in collaboration with the Ugandan Revenue Authority, as soon as funds are released for it and the contract with the prospective IT Consultant is signed. While this is very commendable, the overall hope is that it should not go the way of other highly recommended platforms before it. However, for this new idea to see the light of day, the following fundamental issues must be keenly considered:

Definite timeline for its take-off in 2019
A single IT interface, which will be effectively managed by a competent IT provider

The firm commitment of the Nigerian Customs towards ensuring that the system works without prejudice or bureaucratic hitches. The recommended single interface must also integrate a comprehensive e-scanning system to enhance cargo clearance operations.

The Nigerian Customs must take strategic steps to deepen its collaboration with other members of the World Customs Organization to get
pre-alerts from origin countries on accurate cargo descriptions before the arrival of cargoes at Nigerian ports or border posts. This can be modelled after the US Importer Security Filing system, where all cargoes entering the US from every part of the world is scanned to ensure that cargo information (description, weight, dimension, quantity, value, etc.) provided at origin are accurate on arrival at destination. This will reduce the high incidence of dumping from many industrialized countries.

Total government support for the enforcement of all machinery geared towards making the e- cargo tracking system a successful national project.
Education and re-orientation of law enforcement agents, shippers, Forwarders and licensed agents or Customs Brokers.
Law enforcement agents must be willing to accept and work with the system for the common good of all stakeholders.
Zero tolerance for non-compliance with the e-tracking system


The prospect of a fully functional e-cargo tracking system in Nigeria is quite interesting not only because it will improve our ranking on the Ease of Doing Business or Global Logistics Performance Index but for several other following benefits to all stakeholders involved in the movement of cargo in and out of Nigeria:

An effective Scanning and e-Tracking system will simplify Customs Clearance procedures in such a way that it’s easier to track consignments in the Supply Chain. Apart from security and efficiency in cargo clearance operations, the efficiency of container scanning can increase the inflow of container volumes into Nigeria; will boost general industrial activities, Inventory Management and revenue generation for all stakeholders.
It will reduce the high incidence of dumping and false declaration of cargo values or the attempts to deliberately provide wrong information or circumvent the system.
Customs declarations and compliance processes will also become more transparent than ever before.

It will decongest the port areas due to minimal need to conduct a physical examination of cargo.
It will reduce transit time, enhance cargo safety and help traders better predict the arrival of goods says Comptroller-general of customs, Col. Hameed Ali (rtd).
It will increase government revenue because the appropriate duties, levies, and taxes will be paid for every cargo that enters or leaves the shores of Nigeria.

Going by its application in Kenya, Rwanda, Uganda and many advanced nations of the world, the benefits of an e-cargo tracking system are many and can hardly be exhausted in a single article, but they surely cut across several stakeholder segments. Establishing it is justifiable. Global best practice demands it. It is required for ease of doing business and for a highly efficient logistics performance. The cost of establishing and implementing the system (technological and high skilled manpower requirements) may be high but the long-term benefits far outweigh the cost of investment.



Source: https://blog.fglobalshipping.com/exploring-the-benefits-of-customs-scanning-and-e-tracking-system-in-nigeria/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Groupage is simply a form of shipping that involves the combination of small shipments owned by individual consignees consolidated in a single container before they are shipped from origin to destination. At destination, the container is transferred to bonded warehouse and cargoes cleared by individual consignees from the relevant authorities, including the Nigerian Customs before cargoes are released.

The framework governing the conduct of consolidated or Groupage shipments have rules, regulations, and procedures that conform to the best global standards. However, error of interpretation and distortion on the part of operators had led to an abnormal trend that almost became normal for some stakeholders and regulatory government agents.

Ideally, reference documents are usually dispatched to shipments at origin prior to shipping. This is required to ensure that goods imported into Nigeria meet the required standards, while also stating the accurate value of the inbound cargo. At origin, agents of Standard Organization of Nigeria (SON) approaches the manufacturer with the cargo documents for inspection to establish whether the cargo meets the required standard. If it does meet the required standard, a SONCAP (Standard Organisation of Nigeria Conformity Assessment Program) is issued. Once it is issued, the Nigerian Customs Service issues a PAAR (Pre-Arrival Assessment Report) through the clients’ bankers before or after cargo sails from origin.

Before now, Groupage consignments were subject to Form-M, and PAAR processing to ensure that accurate duty valuation was done. But most shipments were released after payments had been made based on valuation derived from the commercial invoices provided by consignees.

Presently, the Nigerian Customs Services under its new leadership has shown genuine commitment to fully enforce total compliance on all regulatory requirements – including Form-M and PAAR processing to ensure that actual duties are paid while SONCAP, NAFDAC, and other relevant permits are processed where necessary.

Another new regulation issued by the Nigerian Customs states that at least one consignee for every Groupage container would have done proper valuation and duty payment and submit evidence of payment before the container is released to the bonded warehouse.



Impact Assessment

In view of the significant changes in the conduct of freight forwarding in Nigeria and the commitment to enforce full compliance with regulatory requirements the following are some of the immediate and long-term impacts on the Nigeria Groupage shipping market.

Cargo entry into Nigerian ports will be better regulated from origin
Increased revenue generation from import duties and other regulatory charges
The competitive landscape will become flatter because consignees and agents who used to exploit the regulatory loopholes to gain a competitive advantage now stand the risk of incurring costly regulatory sanctions for non-compliance.
Boosting the image of the Nigerian freight forwarding industry at globally market where the average indigenous freight forwarder was largely viewed as non-compliant.
This is good news for the highly compliant group of indigenous companies who are well prepared to handle regulatory demands of the Nigeria Groupage market.
In conclusion, since many commodity traders, retailers and millions of Nigerian consumers depend on the Groupage market for their supplies, these regulations are some of the most important measures necessary for keeping Nigeria safe from sub-standard goods. In the end, the benefits of complying with the rules, regulations, and procedures in the Groupage market will far outweigh the cost of non-compliance.

Source: http://blog.fglobalshipping.com/coping-with-regulatory-demands-of-the-nigerian-groupage-market/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Yes, the expression, Customer-Centricity carries a nice ring with it, but the reality remains that nice-sounding words hardly carry the same gravity as the actions that go with them. That is the story of customer-centricity as it relates to words vs action. Many are tempted to ask what it really means to be customer-centric? Other who know may further ask: “What does it take to be and remain customer-centric? Yes, it’s become obvious given that customer-centricity has several definitions. Depending on which industry and what line of business one is involved in, to be customer-centric is simply saying that your customers are at the centre of your business objective(s) but what does it really mean to be customer-centric?

Definition

Customer Centricity can be defined as a commitment to creating a set of exceptional values for customers, which includes considering their business needs and how to meet them above immediate gains. This does not translate into doing business without targeted profits. It simply means making the customer happy always, the core of your service orientation, while you also make sustainable business profit. In fact, customer-centricity is a mission statement with clearly defined and measurable objectives.



The Fortune Global Example

For us in Fortune Global, we have taken the subject of customer-centricity beyond a promise that sounds nice to clearly defined actions that accentuate our commitment to offering our esteemed customers seamless services, at affordable costs, while ensuring that the appropriate tools and the best professional help is always also offered.

At the heart of every corporate objective we have ever articulated, customer-centricity has always been a key consideration. At the heart of our aspiration to be a first-choice logistics and freight forwarding company in Africa; go global and maintain an unblemished record of excellence is our customer-centric orientation. Our commitment to customer-centric issues ranging from competitive rates to efficient service delivery is an integral component of our corporate culture.

The culture of excellence has become so firmly ingrained that it ultimately translates to a very robust operational process that distinguishes Fortune Global from its industry peers. Our team of experienced industry experts handsomely deploy this inbuilt culture of excellence in managing diverse freight and contract logistics at all times.

Finally, may we also cease this opportunity to celebrate our customers, all customer services representatives and professionals in several industries across the globe for making the mission of giving the best to all customers a global possibility?

Source: http://blog.fglobalshipping.com/the-consequences-of-non-compliance-in-international-freight-forwarding/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

The cost attributable to non-compliance with universal rules, regulations and procedures that guides the conducts of International Freight Forwarding is huge and most times it is unfavourable to businesses and stakeholders who stay committed to these guidelines.

However, many have argued that acts of non-compliance are either deliberate or borne out of sheer ignorance honed by a set of prevalent values generally acceptable within or across the country/region where these businesses are conducted.

In Nigeria for instance, there is a renewed advocacy and insistence on compliance by Government Agencies. Recent regulations have made it mandatory for Form-M and Pre-Arrival Assessment Report (PAAR) to be processed as part of key requirements for cargo clearance before release. The major objectives are to monitor goods imported into Nigeria, promote transparency and to ensure that the appropriate duties and taxes are paid for goods imported. In other words, these regulations are aimed at enforcing compliance through proper documentation (i.e. declaration, classification and valuation), during cargo clearance at the ports. While the relationship between freight forwarders and the authorities are expected to be cordial, to sustain these levels of compliance, Government Agencies (customs) should not be influenced by the tendency to tweak established rules, regulations and procedures in favour of any forwarder who has not done the right thing in exchange for gratification of any kind.

Direct Consequences of Non-Compliance in International Freight Forwarding

Though certain individuals and organizations in the industry and regulatory bodies have profited from being non-compliant, the long-term consequences have far-reaching damages. Nick Maxwell (Transparency International, 2014) pointed-out three areas where damages can be done to the organisation and they include legal, business focus and company reputational.

Legal Consequences:

The UN Convention Against Corruption (2003); Foreign Corrupt Practices Act (US: 1977); Bribery Act (U.K:2010); Organisation of Economic Cooperation & Development (OECD) Anti-Bribery Convention (1997); African Development Bank (ADB)-OECD Action Plan for Asia Pacific (2001); African Union Convention on Preventing/Combating Corruption (2004); G20 Anti-Corruption Action Plan (2010); Amendment No.8 to article 164 (China:2011); Federal Law No. 97-FZ (Russia:2011); Council for the Regulation of Freight Forwarding in Nigeria (CRFFN) (2007) amongst others and evolving laws have been enacted in response to these conduct in business. Together, these laws seek to establish the following objectives:

- Sanction those who offer and/or accept bribes.
- Making these laws applicable globally through direct enforcement.
- Making bribery of any kind of criminal offence.
- Applicable to all stakeholders (including Government and Private organizations) and in all other land, rail, sea and air borders of every WTO/WCO member country globally.
- Issue standardized penalties for both conniving individuals or corporate entities.
- Enforce corporate liabilities on erring organizations

Legal cost arising from disagreements between parties can be both costly and time-consuming. Regulatory Agencies will penalize any forwarder for manipulative/misleading information on the Bill of Lading, concealment of shipment, wrong classification and wrong declaration. These penalties range from heavy fines to confiscation of cargo. Again, non-compliant forwarders may face the risk of being blacklisted/barred from doing business in some states, for instance, the UK and USA.

However, where the forwarder is so keen on making money and cutting the cost while doing business, there are some legal means to take advantage of to achieve this. Firstly, seeding quote rebates from carriers. And secondly, by putting pressure on government regulatory authorities to reduce statutory charges on certain categorized shipments, such as the ones that have additional benefits to the environmental health and safety of the country/region.



Business Level Consequences:

Some of the objectives of every business are to offer valuable products or services, making profit and most especially remain in business. Costly and prolonged legal battles could derail these objectives. It also has the potential to expose the business to high corporate and financial risks; salaries may not be paid; staff may become demotivated, business will suffer, and the business growth may be scuttled.



Reputational Consequences:

Though reputational risk is lower in developing countries than developed ones in Europe, America, China, Japan Australia, the message is the same. Individuals and organizations involved in the business of freight forwarding, risk reputational damage which is bad for business because global partnerships in International Freight Forwarding thrive on transparency and trust, which are key elements of compliance. In other words, the only way a forwarder can gain the trust of individuals, organisations and strategic freight forwarding partners is in building a strong global reputation on compliance.

In view of the foregoing and in the light of distinguishing between what is right and wrong in industry practice, Fortune Global is using this platform to re-iterate its commitment to playing by the rules of globally acceptable standards in all its business interactions across the globe. This commitment is not only borne-out of our knowledge of the consequences of non-compliance but also a product of our value orientation and how we have chosen to conduct business.

Source: http://blog.fglobalshipping.com/the-consequences-of-non-compliance-in-international-freight-forwarding/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

Fortune Global Shipping and Logistics Limited is one of Nigeria’s leading logistics firm with offices in Nigeria, Belgium, Houston, Ghana, and Mozambique.

With over a decade of experience in global freight forwarding and managing several milestone project logistics, the company is pleased to introduce its Door-to-Door Logistics services. We can pick-up and deliver across 120 countries around the world.

Door-to-door delivery is the most broadly perceived and advantageous strategy for shipment to clients.

With our Door-to-Door Logistics service, the client is calmed of all the trouble that accompanies container shipment. We take the burdens and all the complexities in-between for you.

We effectively manage the process and all the legal formalities involved from end-to-end – From pick up, transportation, documentation, and delivery. We will furnish you with all the documentation support in each progression of the procedure.

Using our door-to-door service means that we will pick up from your doorstep and deliver to your destination doorstep, anywhere in the World. We do this in collaboration with our international freight forwarding partners in all strategic global locations – offering you affordable rates for all locations Worldwide within the designated timeline.

You have nothing to worry about as you are being served by a company for over a decade have served different regions on a daily.

Having this service will save you a lot of time and money and leave all the “headache” to our team of professionals.

Process Cycle

- Door-to-door_-infographics
- Advantages of Our Door-to-Door Service
- It is stress-free with extreme professionalism
- Cost effective, saving you a lot.
- Fast and highly convenient
- Transparent and Guarantees Package Safety
- Customs Clearance and ease in Transition process
- No minimum shipment size.
- Duties and clearing charges included in initial payment. No extra charges to pay when receiving your cargo.
- Process Requirements
- Commercial Invoice
- Packing list (including weight, dimensions, and packages)
- Pick Up location/ contact details
- Permit (If Applicable)

OTHER TERMS AND CONDITIONS

- Customer agrees to comply with all applicable local, state or federal laws, rules, ordinances or regulations concerning each container and its use, including required permits.
- Proper packing, loading, and unloading of the container(s) will be the Customer’s responsibility
- Prohibited Goods will not be allowed.
- Payments will be collected in advance for services. Additional fees and charges may apply under certain conditions and will be communicated.


Source: http://blog.fglobalshipping.com/door-to-door/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

The increasing role of Exports in today’s interlinked global economy cannot be over emphasized.

In any nation’s economy, export plays an important role such as influencing the level of economic growth, employment and the balance of payments.

To be an effective player in this industry can be an overwhelming task particularly with many stakeholders out there saying “it seems like a guarantee for trouble, especially when it comes to exporting”.

Truth be told International Trade is not easy. A lot can turn out badly when attempting to export particularly on the off chance that you are not expecting it. But as the familiar adage goes “When you know better, you can do better.”

Sequel to our Previous post on Export Documentation we have decided to come up with the Do’s, Don’ts and Risks common to exporting to help you improve as an exporter and having a glitch-free international trade experience.



The Dos of Export Procedure

Get organized
Use documented process checklist.
Learn everything you can about export.
Use document templates
Use shipping solution export documentation software.
Maintain a complete record of your export shipment.
Keep your records accessible.
Keep track of your International sales team and partners.
Audit your export compliance effort.


The Established Don’ts

Avoid wrong contact, packing and payment information.
Avoid wrong classification of goods.
Avoid presentation of the wrong value of cargoes.
Avoid wrong description of goods.
Avoid having the wrong person fill-out dangerous goods form.
Avoid wrongfully assuming your goods qualify for preferential rates.


Risks Associated with Export:

Payment Risk
Foreign Exchange Risk
Performance Risk
Delivery Risks


Payment Risk: These are risks associated with situations where contracted payments are not received by the seller from the buyer or the buyer’s bank. To mitigate this kind of situation, a seller is expected to secure a Letter of Credit by the buyer, through the buyer’s bank, guaranteeing payment for services provided.

Foreign Exchange Risk: Foreign Exchange risks are risks associated with fluctuations in FOREX as we are currently witnessing in Nigeria. The simple mitigant to this anomaly is for invoices to be issued in local currencies to guard against unpleasant imbalances in FOREX values.

Performance Risk: These risks that have to do with one party in an export transaction not performing according to the agreement. The mitigant factor is for the exporter, for instance, to obtain a Performance Bond, which covers the cost of issuing a Letter of Credit and other costs associated with non-performance in accordance to established terms of contract.

Delivery Risks: This is a situation where buyers don’t receive delivery as promised by the seller. In this situation, there has to be a deliberate commitment towards delivering as promised in order to build trust and mutual reliance in international trade.

For the updated/revised, Export Documentation requirements click here http:///2hcyeyZ

Source: http://blog.fglobalshipping.com/the-dos-donts-and-risk-associated-with-export/
Credits: Fortune Global Shipping and Logistics Limited https://fglobalshipping.com/

JOB PROFILE FOR SALES EXECUTIVE – GROUPAGE/LCL

LEVEL: JUNIOR OFFICER
TYPE OF JOB: CONTRACT
REPORTS TO: HEAD, GROUPAGE
LOCATION: LAGOS


JOB OVERVIEW

The Sales Executive will be responsible for promoting and creating awareness regarding FGSL’s Groupage/LCL Service.


JOB DESCRIPTION

• Liaise with the Head, Groupage to develop LCL Business and achieve LCL sales target.

• Maintain and expand LCL client database.

• Liaise with Groupage Head to actively promote sales/new business opportunities, exchange information and increase sales volume.

• Ensure conversion of prospective customers into new businesses.

• Identify and source for customers with LCL business trade links in Asia, US hubs.

• Establish strong business relationships with these customers by providing relevant market information to them.

• Generate weekly sales report on clients targeted per week

• Gather market information and provide relevant feedback on competitor’s rates

• Any other duty as assigned by the supervisor


EDUCATION

• BSC or HND in any discipline


JOB REQUIREMENT

• At least 2 years Sales experience

• Knowledge of the Freight Forwarding Industry will be an added advantage

• Excellent communication skills.

• Excellent interpersonal skills

Interested applicants should forward their applications to careers@fglobalshipping.com Application closes on 2 August 2018