Guys pls help a brother...I was refuse for totaly for wrong reason...that I do not upload my bank statement... which I uploaded and am 100% sure I did...then that I did not make any payment for my school term semester... which I pay my tuition fee (first term..8500 cad)...pls help a brother...pls how can I go about it pls... what should I do pls

Pls guys what do you advice....I was refuse due to fact I didn't upload my bank statement...and that I didn't pay first term school fee... which I pay and I submitted my bank statement...I upload every document...pls what ilcan I do guys pls...help a brother pls