₦airaland Forum

Hello.
In November 2020 airtime purchase was made via my GTWORLD app.
I received a debt alert with a REFERENCE ID and also showing my the phone number said airtime was purchased for. And my available and book balance were debited. However I didn't receive the airtime, and still haven't.
I have made several complaints to GTBANK, but they claim that the airtime purchase was successful and the the reference number is proof of success, and that I should consult with MTN for further assistance.

On the other hand, MTN claim that they haven't received payment for the airtime and that the reference number is not proof that they received payment, but that it is just there for the banks to track transactions. They asked for my account number and reference ID to be forwarded by MTN to GTBANK so that my money will be reversed.
So, MTN refers me to GTBANK who then refers me back to MTN.
I do not know the technicalities of this I will like to know which of them is at fault.

N/B: before this transaction, I had bought 2000 airtime for my 9mobile line. The transaction had failed, but my book balance was 2000 naira more than my account balance. I had contacted GTBANK who told me that the fund was being held in a trust (account?) until the merchant claims it. And that after 48 hours, if the merchant(9mobile) hadn't claim the funds, the money would be reversed to my account. This exactly happened. My available balance was credited with 2000 naira to match my book balance.
Shouldn't this be the case if MTN is not in the wrong?

On the other hand, I never initiated the airtime purchase to my MTN line.
The 2000 naira with which I had tried to buy 9mobile airtime, after being reversed, was "automatically" used to buy N500 and N1500 airtime for my MTN line(I had bought MTN airtime the day before). The transactions occurred at 9:11 and 9:20am respectively. So GTBANK system at fault, or a rogue staff at work?

Please I will like to know who is at fault so that I can take further actions.
Thanks

Cc. Seun, Lalasticlala, Mynd44.

Prechboy:
honestly I must say you have a point here. I'm not talking about chioma but I've noticed that Nigerians are getting shorter by the day. I wonder what's the cause of it. Currently Nigeria's average height is pegged at 5.3ft which is one of the shortest in Africa. I use to argue this on some African Facts pages on social media until I started my observations and I found out its true. Most adult male don't even grow to 5.8ft these days not to talk of 6.0ft. For those who think I'm saying trash you can start your own observations from today.

This is nonsense.
More than half of the guys in my department are over 6 feet tall.
All the 18-20 year olds in my street at over 6ft2. People are getting taller.

JustforMen:
I think say you go talk better data usage, you dey mention 30gb a month...
I have a usage of more than 100gb a month and the best data service is ...MTN Hynetflex... 18k for 100gb with speed of over 15 -25mbps.
I dey do advert for the useless South African company.

I thought mtn hynet speeds was at 5Mbps. Since when did they upgrade to 25Mbps?

Sunnycliff:
I am a heavy internet user. I am running a program on cloud engineering. I spend so much on network. I spend as much as 30gb data per month.

Now I am almost out of data, which mtn network plan can be of help to me. I also watch and download a lot of youtube videos .

How do I maximize data from my monthly data budget of not more than 10k? Please help

Mtn gives 40gb for 5k.
If you are such a heavy user, mtn should be giving you special data offers.

coperatee01:
pls someone should help me cause am dying from depression.Nothing in this live gives me joy anylonger..the reason am still living is 1 .fear of going to hell if i kill myself.2.because of my mum.

You no serious...
You are depressed and haven't committed suicide?
My neighbor just killed herself today. No warning, no noise. Get busy bro.