₦airaland Forum

FineResults Research Services invites you to training on:

Topics: Community development projects Management Skills

Date: 17th to 21st August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Many Community Development projects and initiatives fail not because of a lack of effort or intention on the part of those involved, but because of a deficiency in skills and understanding relating to the diverse roles and responsibilities required of project managers and over-seers. To maximize the likelihood of success therefore, those with responsibility for community development initiatives require theoretical and practical capacity in project planning, management and evaluation. The skills involved in effective communication with stakeholders, regulatory bodies and various levels of government; financial planning and management; and foreseeing and addressing complex problems and barriers, are particularly important.

DURATION
5 Days

COURSE OBJECTIVES
On completion of this unit students will have provided evidence that they have:
• Understood and analyzed a number of different types of community development organizations and approaches to project management;
• Developed and evaluated a comprehensive plan relating to an actual community development project;
• Applied important ethical and Christian worldview-based values and principles to community development project management;
• Utilized the skills and principles of reflective practice to help ensure ongoing professional growth and development relating to project management and associated activities;
• Written at an appropriate tertiary standard with special attention to correct grammar, punctuation, spelling, vocabulary, usage, sentence structure, logical relations, style, referencing and presentation.

COURSE OUTLINE
The following topics would be covered in this course:
• Common characteristics of community development organizations
• Types of community development organizations and how they are structured
• How community development and Christian worldview values and principles undergird community development project management
• Characterizing community development organization and projects – customers, products and services, location, delivery, time-frame
• Understanding the external environment – Political, Economic, Social, Technological, Environmental, Legal requirements (PESTEL)
• Understanding the internal environment (Porter’s Five Forces)
• External competition – threats and opportunities
• Organizational structure, management of the business, governance
• Financial matters – Grants and funding
• Financial matters – Planning, accounting and reporting
• Human resources – staff and volunteers
• Logistical issues
• Planning for the future – the principles and skills of reflective practice

NB: We are offering you a half day, fun and interactive team building event!

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FineResults Research Services invites you to training on:

Topic: Financial Management for NGOs using QuickBooks

Date: 3rd to 7th August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
QuickBooks is easy to use, yet has many features that are relevant for nonprofit bookkeeping. The program can be used to cut down the time you spend on your books as well as comply with the vast reporting requirements of Non-Governmental Organizations (NGOs) and Non-Profits Organizations. This intuitive and powerful accounting and financial reporting system takes the complexity out of entering, maintaining, tracking and reporting detailed financial data. It offers a combination of visually appealing data entry screens, well-defined user features, and quick access to help make data management easy. The software indeed helps not-for-profit organizations/non-governmental organizations (NGOs) increase efficiency and more easily manage their operations from fund accounting, donors and financial reporting.


LEARNING OBJECTIVES
By the end of this training, participants will be able to use QuickBooks accounting software for NGOs, in a way they can easily:
• Set-up budgets, track actual with the budgets and report on variances
• Generate various financial reports and statements for Management, Donors & Auditors.
• Manage donors, grants, and pledges
• Manage vendors & suppliers
• Allocate expenses across multiple programs
• Post income and expenses by fund
• Manage cash advances given out
• Track details of Cash/Bank Account transactions

TRAINING FOCUS
Module 1
The Basics
• Introduction to QuickBooks accounting
• Using the nonprofit menu
• Understanding the financial statements of a nonprofit
• Unified chart of accounts (UCOA)
• Nonprofit forms and letters
• Setting up accounts for different nonprofits (such as traditional charities, membership associations, houses of worship, performing arts organizations, private schools, and even governmental agencies)
• Setting up programs
• Entering grants
• What's a form 990?

Tracking Income
• Setting up members and donors
• Recording individual donations
• Recording lump sum donations
• Tracking and receiving grants
• Receiving general contributions
• Making deposits

Tracking Expenses
• Setting up vendors and employees
• Entering and paying bills
• Writing checks
• Using an outside payroll service
• Paying employees
• Paying payroll taxes
• Tracking volunteer time
• Classifying expenses and payroll by program
• Allocating expenses by percentage to programs

Standard Reports for Nonprofits
• Basic profit & loss statement
• Profit & loss statement by month and by program
• Budget vs. actual reports
• Year-end financial statements for auditors, directors and accountant (for 990 tax form)

Module 2
Customizing QuickBooks
• Adding, deleting, resizing, and reordering columns on reports
• Filtering and formatting reports
• Saving reports and creating memorized report groups
• Customizing forms
• Creating and using custom fields
• Exporting reports to Excel

Advanced Budgeting
• Entering and reviewing budgets
• Copying prior year's budgets
• Modifying budgets using Excel
• Importing an Excel budget
• Tracking budgets by program
• Entering budgets by grant
• Preparing budget reports for the board of directors
• Generating budget vs. actual reports

Pledges
• Entering pledges
• Reports of outstanding pledges
• Sending reminder letter for overdue pledges

Membership Organizations
• Invoicing for membership organizations
• Setting up members
• Reports of past due, dues
• Sending renewals

In-Kind Contributions
• Understanding in-kind contributions
• Accounting for in-kind contributions

Matching Grants
• Setting up Matching Grants
• Recording donations and pledges for matching grants
• Reports for matching grants

Capital Campaigns
• Creating a capital campaign
• Setting up the appropriate accounts, classes, and budgets for a capital campaign
• Entering pledges, individual contributions, and lump-sum contributions for a capital campaign
• Recording year-end adjustments
• Reports for capital campaigns

Module 3
Special Events
• Creating a special event
• Setting up the appropriate accounts, items, and budgets for a special event
• Accounting for sponsorship activities
• Entering ticket sales
• Tracking in-kind contributions, lump-sum deposits, and expenses for a special event
• Reports for special events

Direct Mail Pieces (fundraising letters)
• Creating fundraising letters
• Creating accounts and items for letters
• 2 methods for entering income from letters
• Accounting for expenses
• Reports for fundraising letters

Fiscal Sponsorships
• Creating accounts, items, and customers for fiscal sponsorships
• 2 methods for entering income
• Accounting for payments
• Reports for fiscal sponsorships

Module 4
Tracking Donors/Volunteers
• Entering information for donors and volunteers
• Sending letters to donors
• Year-end reports for donors
• Tracking time for volunteers

Houses of Worship
• Running the profit & loss statement by committee
• Creating special accounts and budgets
• Reports for Houses of Worship

Tracking Funds
• Creating classes and accounts for funds
• Entering transactions to funds
• Recording beginning fund balances
• Reviewing fund balances

Advanced Features
• Using QuickBooks on a network (multi-user)
• Password protecting QuickBooks
• Updating QuickBooks
• Protecting your QuickBooks data

Module 5
Payroll
• Setting up payroll
• Entering employees
• Setting up payroll items
• Tracking and invoicing time
• Processing paychecks
• Modifying paychecks
• Making tax deposits
• Preparing tax forms

Tricky Transactions
• Using online banking
• Handling bounced checks...easily
• Entering customer down payments/deposits
• Setting up automatic transactions (memorizing transactions)
• Using credit cards

Inventory
• Entering purchase orders
• Receiving inventory
• Adjusting inventory quantities

NB: We are offering you a half day, fun and interactive team building event!

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• Click HERE for the individual registration.

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FineResults Research Services invites you to training on:

Topic: Customer Care and Public Relations for Improved Organization Performance

Date: 17th to 21st August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Customer service is essential in ensuring the clients feels not only valued but also respected and willing to visit the business in future. Customer service can also help an organization to stand out from their competitors, maintain its positive reputation among its customers and therefore gain more in terms of profit arising from retained clients and from referrals coming as a result of well served customers. Public Relations (PR) on the other hand involve raising company's authority, building relationships with key people and managing company’s reputation. Through Public Relation, the company builds trust and credibility with groups that are important to it. This 5 days training will equip participants with skills necessary in ensuring organization success, improved individual performance and organization performance at large.

DURATION
5 days

WHO SHOULD ATTEND?
• Receptionists
• Customer relations officers
• Administrators
• Marketing executives and managers
• Managers and supervisors
• Customer service professionals

COURSE OBJECTIVES
By the end of this course, participants will be able to know:
• Assess and review your value proposition for each core customer segment
• Understand Customer Relationship Management systems and their value
• Align customer service approaches and deliver consistency
• Understand Public Relation and its role in customer care in the organizational development
• Learn how to use media to build effective public relations and design customer care management systems
• Identify and establish links between excellence in customer service, business practices and polices
• Demonstrate skills in resolving conflict and confrontation, identify a plan to apply and enhance communication skills in the workplace to address existing conflicts
• Demonstrate an understanding of the role of public relations in the growth of an organization and as a competitive tool
• Critically review the customer acquisition and retention strategies of leading organisations as benchmarks for success

TRAINING FOCUS
Module 1:
Introduction to Public Relations and Customer Service
• Developing a Customer-Centric Mindset
• The Need for Customer Service
• Developing a Customer Friendly Attitude
• Difference between customer relation and public relation
• Nature and Scope of Public Relations
• Elements of Public Relations
• Role of Public Relations
• Benefits of Public Relations

Module 2:
Tools for Public Relations and Customer Service: Communication Skills
• Tools Used for Public Relations
• Differences and Similarities in Public Relations, Advertising and Publicity
• Objectives of Public Relations, Advertising and Publicity
• Publication
• Public Opinion Research
• Developing Effective Communication Skills
• Presenting a Professional Image
• Non-verbal Communication Skills
• Body Language
• Key Body Language Aspects
• Physical Distance
• Verbal Communication Skills
• The Choice Of Words (May I, Please, Thank You)

Module 3:
Public Relations Process and Customer Analysis: Knowing your Customer
• What is Public Relations Process?
• External Environment
• Macro Environment
• Internal Environment
• Public Relations Roles
• Public Relations Tasks
• Knowing Your Customer
• Customer Expectations
• Assertive Working Style – Results-Oriented
• Analytical – Details-Oriented
• Amiable – People-Oriented
• Dominant Behavioral Style
• Determining Your Level of Service

Module 4:
Public Relations, Communication and Calming Upset Customers
• Planning in Public Relations
• Scope of Public Relations Planning
• Approaches to the Planning Process
• What Makes Customers Upset?
• Avoiding Upsets
• 5 Key Steps to calming upset customers
• Accurately identify the problem.
• Confirm the Customer’s value

Corporate Public Relations and Telephone Customer Service
• Defining Corporate Public Relations
• Corporate Organizational Structure
• Human Resource Development
• Corporate Planning
• Corporate media relations
• Mastering the telephone
• Answering the telephone
• A Professional greeting
• Active listening
• Putting callers on hold

Module 5:
Production of Public Relations Materials and Internet Customer Skills
• PR Communication & PR Material
• Internal and External Communication
• Advantages and Limitations of Printed Material
• Requirements of Corporate Publications
• The Internet Customer
• E-mail Communication Guidelines
• Internet Customer Skills
• Websites
• Customer Online Support

Media Relations and Time Management Strategies
• Media Classifications
• Media Relations
• Opinion Writing And Public Relations
• Evoking and Monitoring Media Response
• Crisis Management
• Classifications of Media
• Time Management
• Task Analysis

NB: We are offering you a half day, fun and interactive team building event!
Be part of the Training
• Click HERE for the individual registration.

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FineResults Research Services invites you to training on:

Topics: Information Security Management

Date: 20th to 24th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Information is the lifeblood to all organizations, without it, it would be severely impacted and ultimately cease to function. Information is knowledge and knowledge is power. With an ever changing climate of technology and threats (both technical and human), the need for trained security personnel to protect our information becomes increasingly critical evolutionary task. Information is at risk from many sources, legal, electronic, physical, internal and external to mention a few. It is paramount that security and related management personnel have an understanding of the risks, controls and countermeasures that are available to secure information and technology within an effective management framework. Furthermore utilizing countermeasures, best practice and management techniques will mitigate electronic and physical risks and enhance protection to an organization.

DURATION
5 Days

COURSE OBJECTIVES
By the end of this training course, participants will be able to:
•Gain knowledge of the concepts relating to information security management (confidentiality, integrity, availability, vulnerability, threats, risks, counter measures, etc)
•Understand the current legislation and regulations which impact upon information security management
•Be fully Aware of current national and international standards such as ISO 27002, frameworks and organizations which facilitate the management of information security
•Understand the current business and common technical environments in which information security management has to operate
•Gain knowledge of the categorization, operation and effectiveness of controls of different types and characteristics

COURSE OUTLINE
Module 1:
Information Security Management - An Overview
• IT Risk Management
• Categorizing Physical and Electronic Risk
• IT and Networks
• Computer Systems Design
• Legal and Regulatory Considerations
• Information, Business and Risk – Case Study

Module 2:
Information Security Management
• Ensuring Information Security
o Confidentiality
o Integrity
o Availability
o Authenticity
o Non Repudiation of Data
• Ethical hacking and Industrial Espionage
• Where to design and place effective computer and management controls
• Case Study

Module 3:
Information Management – International Standards
• Code or Practice for Information Security Management – ISO 17799 / ISO27002
• Best Practice and Implementing Guidance and Controls For ISO27002
o Information Security Management Overview
o Risk Assessment and Controls
o Security Policy Documentation
o Organizing Information Security Management
o IT Asset Management
o Personnel and Human Resources

Module 4:
Information Management ISO27002
• Best Practice and Implementing Guidance and Controls For ISO27002
o Physical and Environmental Security
o Operations Management and Communications
o Access Control
o Information Systems (Design, Development, Maintenance)
o Incident Management
o Business Continuity
o Regulatory Compliance
• Best Practice and Implementation Guidance for BS ISO/IEC 38500:2008 – IT Management
• Case Study

Module 5:
Implementing Effective Information Security Management Frameworks
• Successful steps for IT Security Management
• Audit and Compliance for IT Resources
• Business Process Engineering
• Case Study

NB: We are offering you a half day, fun and interactive team building event!

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FineResults Research Services invites you to training on:

Topics: Integrating Digital Transformation and Artificial Intelligence in Digital Marketing

Date: 06th to 10th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
In the recent past, there has been a paradigm shift from use of traditional technologies in provision of goods and services to use of digital platforms to market and deliver goods and services. To ensure that organizations remain in operations and avoid the risk of being redundant as a result of disruption arising from digital innovations and new technologies, the course on digital transformation is important. As part of embracing technologies, organizations are also appreciating Artificial Intelligence (AI) and digital marketing. Artificial Intelligence is defined as the application of advanced analysis and logic-based techniques, including machine learning, to interpret events, support and automate decisions, and take actions. This 5 days course will equip the participants with knowledge that is likely to ensure they deliver their goods and services efficiently in terms of offering relevant products and services, availability when needed, real time, satisfy customers, at lower costs and under lower risks.

LEARNING OBJECTIVES
By the end of the training, the participants should be able to;
• Have knowledge and skills in content development including Visual literacy, Participatory photography among others
• Learn how to do digital marketing
• Understand how to integrate technology into the overall marketing.
• Have a sound understanding of the general principles of digital advertising.
• Be conversant with relevant technologies, devices and opportunities for digital communications campaigns
• Learn how to perform tracking and customer insights

 

Who should attend?
• Marketers
• Marketing managers
• NGO staff,
• Researchers in various sectors e,g agricultural sector, Monitoring and Evaluation etc
• Individuals who want to gain understanding of digital marketing

TOPICS TO BE COVERED
Module 1:
Introduction to digital transformation, artificial intelligence and digital marketing
• Introduction to digital transformation
• Benefits of digital transformation
• Introduction to Artificial intelligence
• Application of artificial intelligence
• Benefits of Artificial Intelligence
• Definition of digital marketing
• Importance of digital marketing

Module 2:
Content development
How to develop photovoice
• Photography:
à Photography techniques and processing with software such as Photoshop
à Rules of photography
• Shooting a video
• Preparing a video to market content in different platforms

Module 3:
Digital marketing
• Introduction to Digital Marketing.
• Assessing the Channels & Technologies.
• Demographics of Your Customer.
• The Digital Marketing Toolbox.
• Internet Campaign and Media Strategy.

Module 4:
Practical exercises
• Creative Strategy: Case Studies.
• Designing for the User Experience.
• Campaign Brief.

Module 5:
Artificial Intelligence Process
• A step-by-step guide to the digitization process
• Analyzing data to inform decision making
• Data handling and building models such as regressions for analysis
• Practical activities


NB: We are offering you a half day, fun and interactive team building event!

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FineResults Research Services invites you to a training on:
Topic: Effective Approaches To Capacity Development For Better And Timely Data
Date: 28th September to 2nd October 2020
Cost: USD 800 or Ksh. 65,000
Contacts: +254 759 285 295 or training@fineresultsresearch.org.

Evidenced based policies for sustainable development and better lives call for better data. Improving the capacity of people involved in data collection, analysis and report writing in ensuring quality data is of significance. Following the changing data environment from use of paper in capturing data to use of digital innovation, there is need to train actors involved in data collection to help them adapt to the upcoming innovations and technologies. Some of the data that are collected through the new technologies include geospatial data, mobile phone, administrative data and citizen-generated data among others. This 5 days course will equip participants with knowledge on research design, designing data collection tools in mobile data collection enabled software, GIS and remote sensing, exporting data to various data collection software, data analysis and interpretation.
WHO SHOULD ATTEND?
• Policy makers
• Researchers
• NGO and civil society staffs
• Educators
• Post graduate students
• Private sector representatives
• Media staffs
• Civil Society Organizations

COURSE OBJECTIVES
By the end of training, participants will be able to:
• Understand various data collection techniques and data processing methods
• Design data collection tools in google phone/ ODK/CTO/ CSpro (participants’ choice)
• Learn how to use mobile phones in  data collection(Open data Kit/CTO/CSpro)
• Learn how to integrate socio economic data with GPS coordinates
• Learn how to draw maps using ArcGIS among other software
• Learn how to analyze and visualize data with the aid of GIS techniques


TRAINING FOCUS
• Statistical Concepts
• Mobile Data gathering
• Getting started in ODK/CTO(Survey Authoring and Preparation of mobile phone for data collection, Designing forms and advanced survey authoring)
• Introduction to concepts of GIS and remote sensing
• Visualizing data
NB: We are offering you a half day, fun and interactive team building event!  And a related field trip as part of practical learning where applicable.
Be part of the Training
• Click HERE for the individual registration.
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FineResults Research Services invites you to training on:

Topics: Research Design, Data Management and Statistical Analysis using SPSS

Date: 17th to 28th August 2020

Cost: USD 1600 or Ksh 120,000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
SPSS is a complete statistical software package for data management, data analysis and graphics. Using the software classical and advanced functions, SPSS software can be used via a graphical user interface (menus and dialog boxes) or a using syntax command. Besides equipping the participants with advanced data management and analysis using SPSS, this 10 days course aim to introduce participants to research design, sampling techniques and report writing skills all aimed at helping the participants to understand the research process all through to decision making.

COURSE DURATION
10 Days

TARGET PARTICIPANTS
Government institutions, research institutions and NGOs and any other person interested in advancing data analysis skills using SPSS software

COURSE OBJECTIVES
By the end of the training, you will be able to:
• Understand and appropriately use statistical terms and concepts
• Design both quantitative and qualitative data collection tools
• Understand both descriptive and inferential statistics
• Understand various data collection techniques and data processing methods
• Use basic functions and navigation within SPSS
• Create and manipulate graphs and figures in SPSS
• Execute syntax
• Use SPSS effectively for manipulating and analysing data.
• Export the results of your analyses.
• Learn interpretation of results
• Learn how to write different research outputs including project reports, case studies, evidence briefs, policy briefs, posters among other outputs

TOPICS TO BE COVERED
Module 1: Introduction to research
Basic statistical terms and concepts
• Introduction to research
• Introduction to statistical concepts
• Descriptive Statistics
• Inferential statistics

Research Design
• The role and purpose of research design
• Types of research designs
• The research process
• The survey process
• Survey design
• Sampling techniques and sample size determination
• Developing research protocol

Module 2: Research Approaches
• Quantitative Research Approaches
• Qualitative Research Approaches

Data Collection Methods in Research
• Quantitative data collection methods- Developing of quantitative data collections tools in paper
• Qualitative data collection- Developing qualitative data collection tool
• Developing research protocol

Module 3: Mobile Data Collection and Processing using open data kit (ODK)
• Introduction to mobile data gathering
• Designing a questionnaire in ODK
• Design of survey forms using ODK build and XLS Form
• Use ODK collect to gather data
• Use ODK aggregate to upload data to the server
• Download data for data analysis
• Exporting data to SPSS

Module 4: Introduction to SPSS statistical software
• SPSS interface and features (Data editor, syntax, output, chart editor etc)
• Data file preparation, cleaning, sorting, coding, recoding, missing values)
• Data entry into SPSS
• Data manipulation: merge files, spit files, sorting files, missing values

Basic Statistics using SPSS
• Descriptive statistics for numeric variables and categorical variables
• Frequency tables
• Distribution and relationship of variables
• Cross tabulations of categorical variables

Module 5: Statistical Tests using SPSS
• One Sample T Test
• Independent Samples T Test
• Paired Samples T Test
• One-Way ANOVA

Statistical Associations in SPSS
• Chi-Square test
• Pearson's Correlation
• Spearman's Rank-Order Correlation

Module 6: Regression analysis using SPSS
• Assumptions of selected types of regression
• Linear regression; Binary logistic regression; ordered logistic regression; multinomial logistic regression and Poisson regression
• GLM Model
• The Problems with regression
• Linear Regression
• Multiple Regression

Module 7: Other types of regression analysis
• Logistic Regression (Probit, logit regressions)
• Ordinal Regression
• Poison regressions
• Multinomial logit/probit regression

Module 8: Report writing
• Survey report format
• Survey report content
• Use of survey findings for decision making

Module 9: Writing case study,
• What is a case?
• Structure of a case?
• Case writing guidelines?
• Case selection?

Elements of a good case
• Simplifying writing
• Good writing
• Easy-to-read writing
• Four ways to start writing
• Writing sample cases

Module 10: Writing a policy brief
• What is a policy brief
• Purpose of policy brief
• Characteristics of good policy briefs
• Structural guidelines for presentation
• Key elements of a policy brief
• Technical guidelines for presentation of policy briefs

NB: We are offering you a half day, fun and interactive team building event!

Be part of the Training
• Click HERE for the individual registration.

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FineResults Research Services invites you to training on:

Topics: Methodology and Software for Processing and Analyzing surveys and Assessments data (SPSS/Stata/Excel/ODK)

Date: 13th to 17th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Research, Data Management, Graphics & statistical analysis has always been integral parts of development work and has been playing a critical role towards achieving of Sustainable development Goals (SDGs). As a result, knowledge of research methodologies and application of statistical application software's to support data analysis in this era is very important. Statistical Packages for Social Sciences (SPSS), Stata and Microsoft Excel software has proved to be quite useful for the purpose of data management, graphical representation, and statistical analysis of data. These software are user-friendly and reduces the time/efforts that the researcher employ in research. This course aims at equipping participants with knowledge and vast skills which will enable them to use SPSS, STATA and Microsoft Excel in data management, graphics and statistical analysis. At the end of the course, participants will become familiar with using ICT tools and methods to conduct data collection, statistical analysis and reporting.

DURATION
5 Days

LEARNING OBJECTIVES
By the end of the training, you will be able to:
• Understand both descriptive and inferential statistics
• Understand various data collection techniques and data processing methods
• Use mobile phones for data collection(Open data Kit)
• Use basic functions and navigation within Stata and SPSS software
• Create and manipulate graphs and figures in Stata and SPSS software
• Handle statistical data analysis tasks in Stata and SPSS software
• Export the results of your analyses.

TOPICS TO BE COVERED
Day 1:
Statistical Concepts
• Statistical Concepts
• Types of data
• Data Structures and Types of Variables
• Overview of SPSS

Statistical Inference
• Tests of Association
• Tests of Difference
• Hypothesis testing

Mobile Data gathering
• Benefits of Mobile Applications
• Data and types of Data
• Introduction to common mobile based data collection platforms
• Managing devices
• Challenges of Data Collection
• Data aggregation, storage and dissemination
• Questionnaire Design

Getting started in ODK
• Types of questions
• Data types for each question
• Types of questionnaire or Form logic
• Extended data types geoid, image and multimedia

Survey Authoring and Preparation of mobile phone for data collection
• Survey Authoring
• ODK Collect applications: Installing, Configuring the device (Mobile Phones) and uploading the form into the mobile devices

Designing forms and advanced survey authoring
• Introduction to XLS forms syntax
• New data types
• Notes and dates
• Multiple choice Questions
• Multiple Language Support
• Hints and Metadata

Advanced survey Authoring
• Conditional Survey Branching
o Required questions
o Constraining responses
o Skip: Asking Relevant questions
o The specify other
• Grouping questions
o Skipping many questions at once (Skipping a section)
• Repeating a set of questions
• Special formatting
• Making dynamic calculations

Hosting survey data (Online)
• ODK Aggregate
• Uploading the questionnaire to the server

Day 2:
Introduction to SPSS/Stata/Excel
• Installing the software(s)
• Software interfaces
• Working with the software (file management, editing functions, viewing options, etc)
• Output Management
• Basics programming of Stata and SPSS

Data Entry/Management
• Entering categorical and continuous data
• Defining and labeling variables
• Validation and Sorting variables
• Transforming, recording and computing variables
• Restructuring data
• Replacing missing values
• Merging files and restructuring
• Splitting files, Selecting cases and weighing cases
• Syntax and output

Descriptive Statistics
Measures of Variability and Central Tendency
• Describing quantitative data
• Describing qualitative data

Graphics in Data Analysis
• Graphing quantitative data
• Graphing qualitative data
• Advanced graphics options

Day 3:
Quantitative Data Analysis (Part I)
Correlation
• Correlation of bivariate data
• Subgroup Correlations
• Scatterplots of Data by Subgroups
• Overlay Scatterplots

Comparing Means
• One Sample t-tests
• Paired Sample t-tests
• Independent Samples t-tests
• Comparing Means Using One-Way ANOVA

Comparing Means Using Factorial ANOVA
• Factorial ANOVA Using GLM Univariate
• Simple Effects
Comparing Means Using Repeated Measures ANOVA
• Using GLM Repeated Measures to Calculate Repeated Measures ANOVAs
• Multiple Comparisons

Module 5: Quantitative Data Analysis (Part III)
Chi-Square
• Goodness of Fit Chi Square All Categories Equal
• Goodness of Fit Chi Square Categories Unequal
• Chi Square for Contingency Tables

Day 4:
Quantitative Data Analysis (Part II)
Regression Analysis
• Assumptions of selected types of regression
• Linear regression; Binary logistic regression; ordered logistic regression; multinomial logistic regression and Poisson regression
• GLM Model
• The Problems with regression

Nonparametric Statistics
• Mann-Whitney Test
• Wilcoxon’s Matched Pairs Signed-Ranks Test
• Kruskal-Wallis One-Way ANOVA
• Friedman’s Rank Test for k Related Samples

Day 5:
Quantitative Data Analysis (Part III)
Survey estimation and inference for complex designs
• Introduction to survey data
• Introduction to complex sample designs, survey estimation and inference
• Multi-stage designs, stratification, cluster sampling, weighting, item missing data, finite population corrections
• Models and assumptions for inference from complex sample survey data
• Sampling distributions, confidence intervals
• Design effects.

Advanced analysis of complex survey data
• Bayesian Analysis of Complex Sample Survey Data
• Generalized Linear Mixed Models (GLMMs) in Survey Data Analysis
• Fitting Structural Equation Models to Complex Sample Survey Data
• Small Area Estimation and Complex Sample Survey Data
• Nonparametric Methods for Complex Sample Survey Data

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FineResults Research Services invites you to training on:

Topics: Longitudinal/Panel and Time Series Data Analysis using Stata

Date: 13th to 17th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Longitudinal or panel data are multi-dimensional data involving measurements over time. Such data are analyzed using dynamic model. Dynamic models have become increasingly popular due to their ability to take into account both short and long term effects and unobserved heterogeneity between economic agents in the estimation of the parameter estimates. Stata is very specialized in handling dynamic data.

This training course provides an overview of existing dynamic data analysis techniques. Participants will be taken through a series of illustrative examples, with a theoretical and applied overview. Recent issues in dynamic panel data analysis will also be covered. The course concludes by addressing the issues of; i) non-stationary in long panels, where the time series (as opposed to cross-sectional) characteristic of the data dominates; and ii) co integration. The training will pay particular attention (using a combination of both official Stata and user written dynamic panel data analysis commands) to: i) evaluating which specific econometric methodology/specification is more appropriate for the analysis in hand; ii) selection of the appropriate instruments; iii) rigorous post estimation diagnostic/specification testing; and iv) the problems of inference resulted from weak-instrument bias, instrument-proliferation bias and small-sample bias. Special attention will also be given to the interpretation and presentation of results.

DURATION
5 Days

COURSE OBJECTIVES
By the end of this training, participants will become knowledgeable in the following:
• Usefulness and problems with Panel Data
• Opportunities and challenges of panel data.
• Linear models data analysis with dynamic data
• Logistic regression models with dynamic data
• Count data models with dynamic data
• Linear structural equation models with dynamic data

COURSE OUTLINE
Module 1: Introduction
Introduction to Panel Data
• Why Are Panel Data Desirable?
• Problems with Panel Data
• Examples of Time-varying and time-invariant variables

Opportunities and challenges of panel data.
• Data requirements
• Control for unobservable
• Determining causal order
• Problem of dependence
• Software considerations

Module 2:Linear models
• Robust standard errors
• Generalized estimating equations
• Random effects models
• Fixed effects models
• Between-within models

Module 3: Logistic regression models
• Robust standard errors
• GEE
• Subject-specific vs. population averaged methods
• Random effects models
• Fixed effects models
• Between-within models

Module 4: Count data models
• Poisson models
• Negative binomial models

Module 5: Linear structural equation models
• Fixed and random effects in the SEM context
• Models for reciprocal causation with lagged effects

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FineResults Research Services invites you to training on:

Topics: Integrating Gender in Scientific Research to Enhance Adoption of Technologies

Date: 10th to 14th August2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Scientific research may not be completely objective if it is not gender sensitive. This is because gender norms affect who does the research, how research is prioritized, how the research is designed and conducted, and how data is interpreted and shared as well as the impact of the research at the community level and globally. Also, many countries have adopted Sustainable Development Goals (SDGs) that besides having a gender equality goal every other goal has a gender dimension in it. To establish the implementation of these goals, development research is led by science. Therefore, if science is gender biased then the research will not produce the right results. For research to ensure equal benefits between men and women, it is imperative to integrate gender dimensions into your research right from the proposal planning stage and throughout the entire cycle of research.

DURATION
5 Days

WHO SHOULD ATTEND?
The course target researchers, students and statistics producers and users who aim to influence the process of gender statistics collection, analysis and use. This includes policymakers and staff from government agencies.

COURSE OBJECTIVES
By the end of the course, learners will learn:
• What integrating gender into research means
• Importance of integrating gender into scientific research
• Learn how to integrate gender dimensions into the different stages of scientific research
• How to integrate gender for better research quality, output and impact
• How to ensure your research informs wider global agendas such as the Sustainable Development Goals (SDGs)
• How to ensure your research contributes to change in the community life

TOPICS TO BE COVERED
Module 1: Relationship between gender and scientific research
• Definition of gender and how it relates to scientific research
• Definitions of key terms related to gender
• Importance of integrating Gender into the scientific research
• Importance of integrating gender dimensions to the scientific research
• Different needs, priorities and roles between men and women
• How to ensure production of innovative research and better results

Module 2: Integrating gender dimensions in scientific research
• Integrating gender dimensions into the different stages of scientific research
• Difference between gender mainstreaming and gender-focused approach
• Setting research goals - From gender aware to gender transformative research
• Choosing methodologies and undertaking research

Module 3: Setting your research agenda
• Importance of aligning your research with global frameworks
• Definition of Sustainable Development Goals (SDGs)
• Gender and the SDGs: Links, gaps and opportunities for scientific research

Module 4: Study trip

Module 5: Effective research communication for influencing change
• Definition of advocacy and its relevance for your research
• Identifying the audience you want to influence and what do you want them to do
• Ensuring effective advocacy by choosing the right communication channel and right recipient

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FineResults Research Services invites you to training on:

Topics: Information and Documentation Compliance

Date: 06th to 10th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
The significance of accurate documentation of information, management and storage including organization documents which are either in paper form or in electronic form enhance safety of information and easy retrieval of the documents when they are needed and therefore saving time that can be used to improve the productivity in the work place. Moreover, proper record storage results in required compliance and governance. At the end of this course participants are expected to gain knowledge on digital information management, manage both paper and digital documents and records effectively throughout the record lifecycle, understand information and documentation compliance, enterprise content management, information-related regulations, standards and best practice and its successful implementation.

DURATION
5 Days

WHO SHOULD ATTEND?
This course targets records managers, Information Technology (IT) Managers, users of document and records management, archivists, secretaries and any other person in charge of records keeping and management in an organization.

COURSE OBJECTIVES
By the end of the course, participants will be able to:
• Learn components, legal obligations and international standards for electronic documents and records management systems (EDRMS)
• Understand Magement of electronic information
• Learn and understand record processing and archiving
• Implement a record management system
• Learn the best record management practices
• Understand monitoring and controlling of a record management system
• Learn on setting up access controls and security procedures
• Learn how to implement legislation, standards, and regulation

TOPICS TO BE COVERED
Module 1: Records Management Fundamentals
• Introduction to different types of records
• Sources and uses of records and information
• Records content context and structure
• Document and records lifecycle
• Record management
• Records management regulatory environment
• Record management system characteristics
• Record management system components
• Policies and standards in record keeping

Module 2: Record Management Processes
• Identification of documents to be captured as records
• Record life cycle management best practices
→ Capture of records
→ Registration of records
→ Classification of records
→ Storage of records
→ Access to records
→ Tracking of records
• Records disposal implementation
• Records management process documentation

Module 3:
Records Control
• Records Metadata schema
• Business classification schemes
• Permission and access rules
• Disposition authorities

Records Management Policy
• Records management policy objectives
• Responsibilities of Record management
• Record management policy Key provisions
• Training and Competence

Module 4:
Protecting Vital Records
• Potential hazards assessment
• Policy and procedures that protect important documents
• Methods of protecting records
• Vital documents protection plan implementation

Monitoring and Auditing of Records Management System
• Undertaking regular management policy, plan, system and guidelines reviews of records
• Compliance to records management guidelines monitoring
• Records management policy changes

Visit to an organization to learn how they manage their documents and records

Module 5: Electronic Records Management and Records Management Standards
• Electronic records types
• Introducing Electronic Records Management
• ERM management challenges
• Electronic Recordkeeping System (ERKS)
• Implementation issues of ERM and ERKS


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FineResults Research Services invites you to training on:

Topics: Use of Balanced score card approach to boost organization performance

Date: 09th to 13th November 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Boosting of organization performance calls for a formal approach to strategic performance management. One of these approach is a Balanced Scorecard approach and it enhances organizations’ better strategic planning, improved strategy communication & execution, better alignment of projects and initiatives, better management information, improved performance reporting, better organizational alignment and better process alignment. This course will help translate their business strategy into a balanced set of objectives covering Finance, Customer, Internal Processes and People. Use of Balanced Scorecard approach, helps organizations to have clear measures and targets of their anticipated performance and helps leaders to steer their organization towards its long-term goals, and engages managers and staff to contribute more fully to its success.

DURATION
5 Days

WHO SHOULD ATTEND?
• Project Managers,
• Senior Managers,
• Engagement Managers,
• Account Managers,
• Onsite Coordinators,
• Delivery Managers,
• Functional Managers,
• Programme Managers,
• Directors,
• Executives,
• Individuals interesting in understanding and using Balanced Scorecard for Strategic Performance Management and Measurements.
• Executives
• Managers with responsibility for creating or managing a Balanced Scorecard
• Financial Officers and Controllers
• Process Managers
• Strategic Planning Managers

COURSE OBJECTIVES
At the end the training participants will be able to:
• Develop objectives, measures and targets that are aligned to the Balanced Scorecard
• Translate strategy into tangible results to be measured and monitored
• Align people and resources to focus on achieving the strategy
• Adjust and enhance strategy in line with a changing environment
• Build a Balanced Scorecard from scratch, based on your organization’s strategy
• Acquire the knowledge and skill to plan, implement and manage the Balanced Scorecard based Performance Management system
• Understanding the Balanced Scorecard framework to build Performance Management System
• Use the balanced scorecard as a strategic planning approach;
• Able to align the Performance Measures to the Organization business strategy
• Develop key result areas that are balanced scorecard compliant;
• Learn to successfully design, capture, track and manage the established Performance Measures
• Learning about potential challenges in implementing Balanced Scorecard and how to overcome
• Appreciate the challenges and strategies for cascading the balanced scorecard;

COURSE OUTLINE
Module 1: Introduction to the Balanced Scorecard
• Balanced Scorecard concepts
• Introduction to the Balanced Scorecard
• Understanding Balanced Scorecard Terminologies
• Introduction to Performance Measurement and Management
• Benefits of the Balanced Scorecard
• Beginning with a Vision
• The Financial, Customer, Process Perspectives in Detail
• Strategy Maps and Strategic Themes
• Lag and Lead Measures / KPIs
• Constructing a Strategy Map

Module 2: Design of Balanced Scorecard and Understanding Strategy
• The Balanced Scorecard Development Process
• Understanding Organizational Strategy
• Creating a Strategy-centric Organisation
• Engaging the Leadership Team
• Developing Strategic Themes and anticipated results
• Developing strategic objectives and drivers
• Performing Strategic Mapping
• Deriving Strategic Performance measures, Targets and Thresholds
• Understanding criteria for developing Strategic initiatives
• Exploring the Strategies of Participants’ Own Organizations

Module 3: Building Strategy Maps and Building a Complete Balanced Scorecard
• The Learning & Growth Perspective in Detail
• Creating a Climate for Action
• Creating Strategy Maps for Participants Own Organisations
• Strategic Measures / KPIs
• Linking Strategy and Business Planning
• Strategic Targets
• Mapping Strategic Initiatives
• Monitoring and reviewing the Balanced Scorecard using the latest web-based technology
• Completing the Balanced Scorecard for Participants’ Own Organizations
• Planning for Implementation
• Cascading the Balanced Scorecard Across an Organization

Module 4: Implementation of Balanced Scorecard
• Understanding Implementation Challenges
• Aligning the strategy and process throughout the organization
• Establishing Performance Data collection & validation
• Cascading the scorecard across organization
• Understanding Employee Motivation
• Linking Strategy to Resource Decisions

Module 5: Successful implementation of balanced scorecards
• Reviewing and Enhancing Participants’ Balanced Scorecards
• Identify Potential Pitfalls and Barriers to Implementation
• Gaining Buy-in and Ownership for the Balanced Scorecard
• Top Tips for Successful Creation and Implementation of a Balanced Scorecard
• Making a Personal Plan of Action based on the Training


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FineResults Research Services invites you to training on:

Topics: Transformational Leadership and Governance

Date: 13th to 17th July 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Transformational leadership is a leadership style that provides employees with more room to apply their skills and be creative in solving problems. This leadership style motivates employees in their work, they become responsible and they can work under minimal supervision. This 5 days course will provide participants with knowledge adapting transformational leadership to boost company staff performance.

DURATION
5 days

COURSE OBJECTIVES
• Understand transformational leadership
• Understand the nature of transformation
• Learn about organization leadership capacity
• Carry out an analysis of organization on level of development and agility
• Learn how to design a strategy to improve quality leadership and governance within an organization

WHO SHOULD ATTEND?
• Policy makers
• Researchers
• NGO and civil society staffs
• Anyone who wants to learn and acquire skills in decision making.

TOPICS TO BE COVERED
Module 1: Introduction to transformational leadership and governance
• Challenges of transformational leadership and governance
• Leadership theories
• An Integral approach to leadership
• Natural life cycles

Module 2: Types of change in leadership and governance
• Meaning of transformation
• Learning organizations
• Shared vision and team learning
• Leadership for sustainability
• Transforming leaders

Module 3: Measuring leadership development
• Leadership stages
• Transformational leadership stages
• Advanced leaders’ competencies
• Qualities of Evolutionary leadership
• Physical Vitality
• Resilience and energy
• personal effectiveness
• Personal effectiveness mapping
• Creation of a transformational culture

Module 4: Understanding organizational culture
• Culture as a field of relationships
• Collaboration tools
• Collaboration release and co-creativity for transformation
• Open space technology
• Large scale collaboration
• Organizational development levels

Module 5: Organizational development by natural design
• Creating and agile governance by natural design
• Fitness of organizations
• Organizational agility principles
• Organizational agility designing
• Dynamic steering
• Frontiers of the future
• Energetic Architecture
• Energetic fields components
• Systemic energy work
• Co-creative science
• Review and Challenge

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FineResults Research Services invites you to training on:

Topics: Strategic Planning and Goal Setting for Competitive Position of the Organization

Date: 7th to 11th September 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Strategic planning can be defined as a tool that is useful for guiding day-to-day decisions and also for evaluating progress and changing approaches when moving forward. It enables organizations to shape and guide their overall objectives as well as provides a sense of direction and outlines specific, measurable, achievable, realistic and time bound goals. Organizations that adopt effective strategic planning has a competitive advantage over their counter parts which do not implement strategic planning. In this 5 days training, participants will gain the knowledge needed to formulate, execute and monitor the strategic planning for their organizations based on proven analytical techniques and models.

DURATION
5 days

LEARNING OBJECTIVES
At the end of training participants will:
• Gain understanding of the principles of strategic management
• Be able to analyze an organization environment with basic tools
• Identify competitive advantage when it exists
• Formulate a basic strategy for the organizations
• Understand the practical tools and techniques that are available and get practical experience of using them

WHO SHOULD ATTEND?
• Senior leaders and managers
• Operational Managers
• Board Level Staff
• Team Leaders
• All staffs involved in the Strategic Planning

TOPICS TO BE COVERED
Module 1: Preparing for the Strategic Planning Process for start-ups

• Difference Between Strategic, Tactical, and Operational Planning
• Setting the Parameters for the Strategic Planning Process
• The Phases of the Strategic Planning Process
• The Preliminary Planning Phase
• Stakeholders
• Gathering Operational Data

Module 2: Initiating the Strategic Planning Process
• Developing a Mission Statement
• Developing a Vision Statement
• Assessing Internal/External Environments for start-ups
• Performing SWOT/PEST Analysis for start-ups
• Performing Quantitative strategy planning
• Development of a business strategy and business plan
→ Identifies the most important issues that the business needs to address
→ Highlights the opportunities available
→ Gives a clear set of priorities
• Development of a scorecard or dashboard to report against the business plan

Module 3: Developing the Strategic Plan for start-ups
• Strategic prioritization
• Prioritizing What the Strategic Plan Will Address
• Cause and Effect modelling
• Performance measure design
• Running a performance management system

Module 4: Drafting the Strategic Plan
• Setting SMART Goals and Objectives
• Developing Strategy for Achieving Goals
• Using Planning Tools
• Practical exercise in drafting strategic plan
• Analyzing case studies

Module 5: Executing the Plan
• Assigning Responsibility and Authority
• Establishing a Monitoring and Control System
• Use a portfolio of tools and techniques
→ SWOT & PESTLE Analysis
→ Strategic prioritisation
→ Cause and Effect modelling
→ Performance measure design
→ Running a performance management system
• Recap of the course

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FineResults Research Services invites you to training on:

Topics: Realigning Organization Mandate to cope up with Digital Transformation

Date: 26th to 30th October 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how businesses operate and deliver value to customers. It involves how an organization uses technology, people and processes to fundamentally change business performance. Organizations, business and consultants are moving from traditional ways of operations to embracing technology to avoid being rendered redundant in the market space. Following digital transformation, there has been disruptions in all sectors including transport, communication and information, financial services, agriculture, wholesale and retail, sales and marketing, health, education and research. For instances tellers in the banks have been replaced by use of mobile phone to withdraw and deposit money in the banks, Uber has disrupted car hire services in logistics and transport, wholesale and retail has been replaced by home delivery of produce while traditional data collection using papers has been replaced by mobile data collection, use of google forms just to mention but a few.

DURATION
5 days
WHO SHOULD ATTEND?
• Individuals involved in building strategies in their organisations.
• Managers and supervisors

COURSE OBJECTIVES
At the end of the training, participants will be able to:
• Formulate successful, innovative strategy to engage in digital transformation
• Analyze opportunities and threats, and design defensive and offensive strategies to bring their business a competitive advantage based on several digital disruption examples.
• Learn how to digitize existing business models, products and value chains.
• To be digitally agile, ensuring you play a key role in navigating your business through digital change.
• Learn practical frameworks and tools to deal head-on with real-world disruption and drive organizational transformation effectively.
• Create a successful digital transformation plan for your organization
• Drive disruption in your industry, don't drown in it
• Identify changes in the business environment and take advantage of them
COURSE OUTLINE
Module 1: Understanding disruption
• What disruption is, and how to recognise it?
• Types of disruption
• Strategy in times of disruption
• Products to platforms
• Disruptive business models
• Making accountability.
• Focus on a clear set of objectives.
• Setting the scope.
• Embracing adaptive design.
• Adopting agile execution. Encourage risk taking, enabling even lower-level employees to make decisions, fail fast and learn.
Module 2: Leadership and culture
• Important skills an organization leader should have to make him succeed in digital workplace
• Role of culture in digital transformation
• Putting Digital Culture and Talent to Work
• Creating an effective digital culture
• Drivers of digital transformation
• Why does digital transformation matter
• Key trends in digital transformation
• Digital transformation framework
• Digital transformation strategy
• Elements of digital transformation
• Customer experience
• Operational agility
• Culture and leadership
• Workforce enablement
• Digital technology integration
• Threat facing company as result of digital transformation
• Risk management
Module 3: Dealing with disruptions
• Dealing with disruption & irrelevance of the concept of industry
• Five major shifts leading to new ecosystems
• Common disruption strategies
• Essential digital transformation roles
• Digital transformation pitfalls
• Data analytics, technologies
• Successful vs. unsuccessful platforms
• Two-sided markets and network effects
• What do platform providers do?
• Platform pricing
• Winner-take-all dynamics
• Platform envelopment
• Leadership and culture

Module 4: Business model innovation
• Why innovate?
• Innovation examples
• Relationship with performance
• Levers of business model innovation: technology
• Levers of business model innovation: management
• Levers of business model innovation: organizational forms
• Levers of business model innovation: co-creation
Module 5
• Transformation trajectories
• Defining a business model
• Product business model
• Solution business model
• Matchmaking business model
• Multi-sided business model
• Business model thinking: who, what, and how
• Do’s and dont’s of business models

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FineResults Research Services invites you to training on:

Topics: Performance Management and Accountability for Improved Productivity

Date: 16th to 27th November 2020

Cost: USD 1600 or Ksh 130,000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Performance management is a normal process of management which involves all members of the organization as partners so as to get better results and improve service delivery. Performance management can play a number of important roles in an organization including helping an organization assure efficiency, effectiveness, and competence. This can be done on many levels, ranging from individual to organizational. It aims at attaining operational effectiveness in a number of practices that allow an organization to better utilize its resources. Performance management is gaining momentum in many public sector organizations which entails doing what one is doing better. This 10- days course will equip participants with knowledge on understanding of performance management and appropriate performance management systems.

DURATION
10 Days

WHO SHOULD ATTEND?
•Individuals in top management of an organisation
•Investors and holders of shares of an organisation who are part of or want to be part of a firm’s delivery and function.
•Human resource directors and professionals
•Any individual who wishes to manage performance (self or others) and develop ownership and accountability for efficient public functions.
•Boost personal effectiveness and those of others by becoming more proactive and a decision architect and sustain the performance of the organization and your employees
•Explain how to successfully implement and lead change initiatives in your organization and department

COURSE OBJECTIVES
At the end of the training, participants will be able to:
•Have understanding of performance management and different performance management systems to increase performance in their place of work.
•Gain knowledge of how to identify the correct performance indicators, set the correct targets, effectively link individual performance to organisational goals and objectives, thus setting up the most efficient performance management system to suit the organization.
•Understand strategies to engage employees and build their accountability towards their work, their organization and the public.
•Gain capabilities to positively impact public quality of life through improved, highly efficient, high-quality services.

COURSE OUTLINE
Module: 1 Introduction and definition
• Performance management
• Performance management system
• Components of a performance management system
• Objectives of performance management
• Corporate values and their importance
• The annual performance cycle
• Performance management

Module 2: Establishing effective objectives
• Vision, mission and strategies
• Performance criteria
• Impact of critical success factors on performance
• Key results areas
• Key performance indicators (KPIs) and units of measure
• Financial and non-financial KPIs
• SMART criteria-Establishing individual goals and measurers
• Measuring the semi-tangible factors and competencies

Module 3: Managing performance
• Statistics on people and performance
• Reviews and assessment of performance
• Common causes of poor performance
• Measuring performance scoring systems
• TIPS for improving performance
• Importance of communication in performance management

Module 4: The importance of coaching
• Coaching responsibilities
• Benefits of good coaching
• Characteristics of good coach
• Elements of good coaching session
• Five steps of coaching for optimal performance

Module 5: Conducting effective performance appraisals
• Planning performance appraisals
• Preparing for the appraisals
• Conducting effective appraisal meetings
• Roles of employees and managers

Module 6: Performance management and performance management systems
• Definition of performance management
• Comparing of performance management system
• Difference between performance measurement and management
• Tools for performance measurement and management
• Performance management and its impact on increasing accountability

Module 7: Key features of a successful performance management system
• Alignment management system
• And strategies of organization
• Leadership commitment
• Work culture recognizing good performance and fostering training
• Stakeholder involvement

Module 8: Performance management challenges to leaders
• Changing employee dynamics and organization structure
• Clarity on organization strategy and plans
• Key performance indicators

Module 9: Key principles for building accountability
• Responsibilities of top management
• Employee’s responsibilities
• Clear communication among stakeholders

Module 10: Factors influencing accountability in the organization
• Integrity and performance
• Good leadership

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FineResults Research Services invites you to training on:

Topics: Leadership skills in circumstances of crises Training Course

Date: 7th to 11th December 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.


INTRODUCTION
A great leader is the one who is honest and confidence, with positive mind, able to responds in times of crises by being there for his employees, recognizing the employees’ needs, encouraging them, handling uncertainty and giving the employees hope. This can be made possible through transparent and timely communication, focusing on the greater goal of the organization which include ensuring a better life for employees, demonstrating empathy and able to recognize an opportunity associated with the crises. To achieve this, the successful leaders need to therefore seek credible information, use appropriate communication channels, explain interventions implemented by organization about the crisis, be present, visible, and available and dedicate organizational resources for future crises. This 5- day’s course aim to equip participants on effective leadership skills during crises.

DURATION
5 Days

WHO SHOULD ATTEND?
• Individuals in leadership positions
• Aspiring leaders
• Anyone who manages two or more people
• Entrepreneurs
• Professionals who want to develop their emotional intelligence

COURSE OBJECTIVES
At the end of the training, participants will be able to:
• Lead themselves well during a crisis, to deescalate negative emotions and engage their
• Lead their team well during a crisis by deescalating their negative emotions and engaging their smart thinking when under pressure
• Learn how to crisis proof and crisis prepare their organisation to make it stronger, more effective, and resilient during a crisis
• Learn how to utilise these skills to develop the greatest contributor to leadership success, the five components of emotional intelligence
• Lead and develop your team even during challenging times
• Lead so to combat fear in uncertain times
• Create a culture and an organisation that flourishes even under pressure

COURSE OUTLINE
Module 1: Introduction to crises management
• Smart thinking for Times of Crisis
• Good crisis management
• Effective cries management
ü Early Recognition
ü Sensemaking
ü Making Critical Decisions
ü Orchestrating Vertical and Horizontal Coordination
ü Coupling and Decoupling
ü Meaning Making
ü Communication
ü Rendering Accountability
ü Learning
ü Enhancing Resilience
• Self-leadership for smart thinking in a crisis
• The Problem with negative emotions
• Self-awareness: Deescalating Negative Emotions by Labelling
• Self-regulation and motivation: Reframing your thoughts
• Self-Leadership Activation Exercise

Module 2: Leading a team to smart thinking when in a crisis
• Team Leadership in Times of Crisis
• Organisational Leadership to Crisis Proof and Crisis Prepare
• How to manage your self-awareness, self-regulation, and internal motivation under pressure.
• How to lead yourself, by de-escalating negative emotions and reengaging your smart thinking.
• How to use Crisis Negotiation Techniques to deescalate negative emotions and reengage smart thinking in your team.
• Empathic Listening
• Problem Solving Using Collaborative Analysis
• Discovering Hope and Contracting For New Behaviour
• Using Positive Hooks
• Leading a Team to Smart Thinking When Under Pressure Activation
Module 3: Crisis proofing and crisis preparing your organization
• How to develop your social skills, empathy, connection, and influence through empathic listening.
• How to identify the three components of hope in a conversation.
• How to help someone think differently without telling them what to think, using problem-solving using collaborative analysis.
• Introduction to Crisis Proofing and Crisis Preparing Your Organization
• The Greatest Risk to Crisis Proofing and Crisis Preparing Your Organization
• The 8 Major Crisis Categories
• How Crisis Statistics Show Us Most Crises Can Be prevented
• A Model For Stress Testing Your Organization For Crisis Proofing
• Confronting Crisis Possibilities and Identifying Weaknesses
• Building in Strength and Resilience
• Creating Crisis Response Plans
• Stress testing Activation Exercise
• Crisis Response Plan Activation Exercise

Module 4: Developing Emotional Intelligence
• How to utilise these personal and team leadership skills to develop a stronger and more resilient organisation.
• The greatest threat to crisis proofing and crisis preparing an organisation.
• How to reduce the potential for crises in your organisation by stress testing.
• How to use crisis response plans to be more prepared if a crisis does happen.
Module 5: Maintaining Relationships Matter During a Crisis
• Stay in the Present to build individual and group resiliency
• ü Face your emotions
• ü Show respect.
• ü Make connections
• ü Be positive.

• Maintaining Perspective in a Crisis
• ü Take the crisis one day at a time
• ü Focus on the positive.
• ü Get grounded.
• ü Prioritize and focus

• Case studies
• Application of skills to develop the five abilities of emotional intelligence, self-awareness, self-regulation, motivation, empathy and social skills.

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FineResults Research Services invites you to training on:

Topics: Leadership and Management Skills for New Managers and Supervisors

Date: 7th to 11th September 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
This training course provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers /supervisors know how to use productive leadership and management techniques.

DURATION
5 Days

COURSE OBJECTIVES
At the end of this training, participants will:
• Understand and develop skills necessary for new managers/supervisors
• Learn the importance of managing with strategic thinking
• Learn how to set goals and plan effectively and efficiently
• Develop ability to establish a customer focus in management
• Develop positive interpersonal techniques for better people relationships
• Improve their ability to make higher quality decisions
• Apply concepts of team building, team performance and motivation
• Learn how to establish and maintain time management techniques
• Understand the role of stakeholders and learn techniques of stakeholder management
• Understand how to develop productive communication techniques
• Understand the importance of performance standards, goals and objectives
• Develop improvement plans to accomplish work and improve performance

COURSE OUTLINE
Module 1 - Leadership Skills Required of a New Manager / Supervisor
• Identification of management and supervisory leadership skills
• Challenges supervisors face in dynamic, changing organizations
• Identifying the life cycle of organizations
• The role of leadership in today’s successful organizations
• Understanding the role of strategic management in leadership
• The importance in leadership of a customer focus

Module 2 - Importance of Goal Setting and Planning Management for a Manage / Supervisor
• Developing goals and objectives that align with the company’s business plan
• Developing a concept of planning based on standardized principles
• Identifying the role of stakeholders in effective planning
• Using a planning process to set planning goals and get work started
• Integrating initiating objectives, scope, work structure and management planning

Module 3 - Time Management and Communication as Effective Disciplines for New Managers / Supervisors
• Determining how person’s style of work affects time management
• Using a process to identify time issues and solutions to the issues
• Learning how empowerment is used in time management
• Importance of leadership and communication methods
• Learning the impact of verbal and non-verbal communication
• Developing an active listening communication style

Module 4 - How New Managers / Supervisors Build Effective Interpersonal Interactions
• Characteristics of interpersonal interaction for individuals
• Identification of the personal interaction styles
• Individual strengths and challenges of interpersonal interaction styles
• Successful interpersonal interaction develops trust
• Stages of team development and the supervisor’s role in each
• Understanding how people work better using varied interaction types

Module 5 - Developing Personal and Work Group Improvement Plans
• Encouraging innovation and improvement as a supervisor
• Understanding interpersonal work group dynamics
• Identification of change processes and human change
• Dealing with people who do not want change
• Developing an action plan for personal and work group improvement


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FineResults Research Services invites you to training on:

Topics: Emotional Intelligence and Organization Culture for Successful Leadership

Date: 26th to 30th October 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Emotional Intelligence is the capacity to understand and manage one’s emotions. Emotional intelligence leaders are therefore considered as the ones who are aware and have an understanding of their own and others’ emotion, and are capable of using that understanding to effectively motivate, inspire, challenge, and connect with others. Such leaders are likely to manage stress and solve conflict effectively unlike traditional managers. They are also more linked with employee’s satisfaction and performance effectiveness than their traditional managers counterparts. This 5 days training course will help leaders manage their emotions, appropriately respond to those of others and improve personal effectiveness and team performance. Participants will acquire skills including self-awareness, self-regulation, motivation, empathy, and social skills among others.

DURATION
5 Days

COURSE OBJECTIVES
At the end of the training, participants will learn how to:
• Develop greater self-awareness and strengthen their leadership
• Apply four core emotional intelligence competencies for achieving results
• Assess your own self-awareness and communication style
• Demonstrate the attributes of an emotionally intelligent leader
• Apply emotional intelligence in your work and personal life
• Develop strategies to manage your emotions in challenging situations
• Respond to difficult people by inspiring and fostering respect
• Build and maintain an emotionally intelligent team
• Relate the emotional intelligence with organization culture
• Define conflict and identify your style in conflict situations
• Apply a process for resolving workplace conflicts

WHO SHOULD ATTEND?
• Business leaders,
• Mangers,
• Emerging leaders in the organization.
• Individuals who desire to develop emotional intelligence in all aspects of their work and personal life


TOPICS TO BE COVERED
Module 1: What is Emotional Intelligence
• Benefits of emotional intelligence
• Four quadrants of emotional intelligence
• Self-awareness
• Self-Management
• Self-Awareness
• Self-Regulation
• Self -Motivation
• Empathy

Module 2: Four Skills in Emotional Intelligence and Verbal Communication Skills
• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions
• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module 3:
Non?Verbal Communication Skills & Social Management and Responsibility
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module 4: Tools to Regulate Your Emotions & Gaining Control
• Self-Management and Self Awareness
• Giving in Without Giving Up
• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Business Practices
• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively
• Creating a Powerful First Impression
• Assessing a Situation
• Managing emotions and stress in the workplace
• Behaviour, communication and language

Module 5: Relating emotional intelligence with organizational culture
• Five dimensions of organizational culture – job challenge, communication, trust, innovation and social cohesion.
• Relationship between culture and the organization
• The key characteristics of organizational culture
• Different images of organizations


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FineResults Research Services invites you to training on:

Topics: Developing and Leading High Performing Teams

Date: 24th to 28th August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
A lot of focus is put on leadership development when in reality the leader is just one person, the real driving force behind a leader’s success is their team. A team operating effectively as a single unit will always outperform the best individual operating on their own. More importantly, no matter how knowledgeable and competent individual members of team may be, a dysfunctional team will undermine organizational goals, drain morale and waste effort. With the increased commercial pressures and target driven cultures many leaders are now considering how to get the highest levels of performance from their people. The single most important factor in driving effective teamwork and team engagement is the behavior and style of the leader. This training course explains how to harness the team’s potential, and introduces techniques for moving the team to peak performance. This training is highly interactive and participants are expected to discuss their unique situation as well as practicing the tools they are learning.

COURSE OBJECTIVES
At the end of this training, participants will learn to:
• Understand what elements of your role as leader give greatest return
• Identify and leverage individual talent within the team
• Engage and motivate the team using vision techniques
• Establish clear objectives and standards of performance for your team
• Read personality preferences and adapt your leadership accordingly
• Manage and use advanced coaching techniques to replace ‘tell’ with ‘ask’

DURATION
5 Days

COURSE OUTLINE
Module 1: Teams and their Leaders
• The Relationship between Teams, Leaders and Managers
• Key Leadership Tasks and Responsibilities
• Balancing Influence, Authority and Power
• Different Leadership Styles and Style Flexibility
• Self-awareness and Getting Feedback
• Emotional Intelligence and Rapport

Module 2: Vision, Direction & Alignment
• Creating a Shared Vision
• Aims, Objectives and Goal Alignment
• Developing Meaningful Objectives and Indicators
• Divergent Approaches to Problem-solving
• Communicating a Compelling Vision
• Taking a Coaching Approach to Problem Solving

Module 3: Team Dynamics
• Stages of Team Development
• The Sociology of The Team
• Characteristics of High-performing Teams
• Balancing Different Team Roles and Personality Types
• Non-traditional Team Structures
• Delegation and Empowerment

Module 4: Developing the Team
• Personality Types and The Mix Needed For Success
• Building a Coherent Team
• Self-managing Teams and Their Challenges
• Coaching, Mentoring and Self-directed Learning
• Feedback and Appraisal
• Leveraging Team Strengths For Peak Performance

Module 5: Performance & Conflict Management
• Defining Performance
• Approaches to Measuring Team and Individual Performance
• Performance Management: Science or Art?
• Giving and Receiving Feedback Effectively
• Conflict as A Catalyst for Team Development
• Dealing with Challenging Interpersonal Relations

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FineResults Research Services invites you to training on:

Topics: Credit Control and debt management Training Course

Date: 16th to 20th November 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.
DURATION
5 Days

COURSE OBJECTIVES
At the end of the training, participants will be able to:
• Understand collection of overdue customer invoices
• Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems
• Develop strategies to reduce current customer debt
• Contact customers using overdue invoice strategies
• Use a phone script when handling an overdue invoice sand have all the answers to questions that might be asked
WHO SHOULD ATTEND?
• Professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt
• Credit Controllers, Managers & Supervisors
• Accounts Receivable Officers, Supervisors & Clerks
• Anyone with accounts receivable and credit collection responsibility
• Debt Managers
• Accounting Officers
• Financial Administrators
• Office Managers
• Customer Care Department
• Staff Members Willing To Refresh Their Credit Management Skills

COURSE MODULE
Module 1: Introduction to credit control and debt management
• Cost of running a ledger
• Labour costs
• Bad debts costs
• Evaluation of business procedures
• Business procedure inefficiencies

Module 2: Credit Control
• Understanding customers
• Is my customer credit worthy?
• Credit control routines
• Debt recovery through the courts
• Statutory demands, Insolvency and Bankruptcy
• VAT and Tax relief for Bad debts

Module 3: Procedures for credit control
• Procedures and policies
• Ledger currencies
• Activities on debt collection
• Payments, complaints and reports
• Strategies of overdue
• Customer excuses
• Meetings
• Complaints
• Phone call preparations
• Phone call script
• Problems of cash flows

Module 4: Debt Management Agencies
• Credit checking agencies
• Factoring companies
• Specialist Legal Services
• The Courts
• Debt Collection Agents

Module 5: Communication
• Telephone Communication
• Written Communication
• How to deal with customer response

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FineResults Research Services invites you to a training on:
Topic: Effective Sales Pipeline Management
Date: 17th to 21st August 2020
Cost: USD 800 or Ksh. 65,000
Contacts: +254 759 285 295 or training@fineresultsresearch.org.

The key to closing sales frequently is dependent not only in generating leads but also on the quality of leads that fits the profile of your preferred prospects flowing through your sales pipeline. One of the greatest challenge is to not only to keep the sales funnel full but also to increase the velocity of the leads from the top of the sales funnel through the sales pipeline. Thus managing sales pipeline should be a focused activity for all in the organisation unfortunately it is disrupted daily by time consuming transactions, distractions and lack of continual lead generation. This course offers participants a number of ways to increases in sales effectiveness, forecast accuracy, and sales results. Sales Professionals across all industries know that pipeline management can make a big difference in accurate predictability of sales performance and profits.
WHO SHOULD ATTEND?
• Members of sales departments in organizations/ cooperatives/ youth groups
• Research organizations
• Non-government organizations
• Comminincations and other Development programmes participants.
COURSE OBJECTIVES
• Understand Relationship Between Sales Process and Sales Pipeline
• Identify Qualify Criteria For Leads To Flow Through The Sales Pipeline
• Implementing a Consistent Flow Through The Pipeline To Increase Results
• Identify Actions Needed by Deal With Disruptions To The Flow of Leads
• Plan and Prioritize Sales Activities for Increasing Sales Velocity in The Pipeline
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FineResults Research Services invites you to a training on:
Topic: Effective Communication And Presentation Skills
Date: 3rd to 7th August 2020
Cost: USD 800 or Ksh. 65,000
Contacts: +254 759 285 295 or training@fineresultsresearch.org.

Good Communication Skills are essential. Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of your interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. This course will highlight on key essentials for becoming a more effective communicator.
On the other hand, It is not what you say but how you say it. If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. It is good to acquire the necessary art of convincing and inspiring an audience to take action. This workshop will build the current skills in the techniques of making an influential, convincing and successful presentation. 
WHO SHOULD ATTEND?
• Members of organizations/ cooperatives/ youth groups
• Research organizations
• Non-government organizations
• Comminincations and other Development programmes participants.
COURSE OBJECTIVES
• Developing awareness of how you create an impact
• Understanding how communication dynamics work
• Knowing what already works about you
• Developing skills as a leader and presenter
• Creating clear, compelling key messages
• Challenging what you currently do as a communicator
• Developing excellent listening behaviours
• Exploring influencing skills
• Dealing with difficult messages and handling crises
• Gaining practical presenting tools and techniques
• Managing nerves
• Making an Impact as a presenter
• Coaching sessions (one-to-one)
• Building confidence and more confidence
TRAINING FOCUS
• Apply the 4 P’s of Persuasive Presentations – Plan, Prepare, Practise and Present
• Organise the information to be presented in a logical format, which is concise and audience focused
• Present information in an illustrative, engaging and in a three-dimensional way
• Keep to time
• Manage body language to look confident, approachable and passionate
• Know how to use the voice to entertain and project energy
• Prepare (or get someone else to prepare) relevant visuals, which are easy to see and understand
• Use bridging techniques to manage difficult questions and objections
• Be conclusive with a clear call for action

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]FineResults Research Services invites you to a training on:
Topic: Computerized Accounting Using Sage
Date: 17th to 21st August 2020
Cost: USD 800 or Ksh. 65,000
Contacts: +254 759 285 295 or training@fineresultsresearch.org.

All levels in the course cover basic and advanced stages of computeried accounts which aims to meet needs of participants who work in an accounting positions such as, technicians, finance clerks, or private practice accountants. The course is designed for people who want to learn about elements of computerised accounting or transfer their basic manual bookkeeping skills onto a computerised system. If you have a bookkeeping background and need to grow your skills, its best done by using the accounts software, Sage Line 50. Sage can be used for all accounting purposes to manage costs and keep up-to-date with payments or cash flow. Other benefits of Sage include the use of CRM (Customer Relationship Management), ERP (Enterprise Rescourse Planning), Bookkeeping, Payroll management and much more. The aim of the course is to learn how to operate and maintain a computerised accounts system. This course will help you in gaining relevant skills in Computerised Accounts and will improve your ability at work or in your business.
WHO SHOULD ATTEND?
• Members of producer organizations/ cooperatives/ youth groups
• Research organizations
• Non-government organizations
• Accounting and finance staff and other Development programmes.
COURSE OBJECTIVES

Gain practical knowledge on the use of Sage as a software tool to help your organization scale its financial operations.

TRAINING FOCUS
• Working with Sage 50 Accounts Program Basics.
•        If you want to change your career to working in Accounts.
•        ECreating Account names, Numbers & Bank Payments.
•        Financials.
•        Bank Reconciliations.
•        Generating Customers Invoices.
•        Products.
•        Monitoring Customer Activity.
•        Generating Product Invoices & Credit Notes.
•        Compiling & Sending Customer Statements.
•        Creating Customer Receipts & Purchase Invoices.
•        Supplier Payments.
•        Managing Recurring Entries.
•        Generating Reports & Information.
•        The Active Set-Up Wizard.
•        VAT Change
NB: We are offering you a half day, fun and interactive team building event! 
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FineResults Research Services invites you to training on:

Topics: Digital marketing and Brand Online Visibility
Date: 24th to 28th August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
With the world becoming more technologically advanced, more and more companies and individuals is now investing in acquiring critical knowledge in digital marketing. Companies are outsourcing for Digital Marketing Consultants who can drive their business agenda through online platforms in order to increase brand visibility and profits. Due to the evident gap in competent digital marketers, a career in this field will give you competitive advantage because of the value employers place on your skills. This is a course is specifically designed to equip you with the digital marketing skills, tools and techniques to help you build a strong brand. During this course, you will be exposed to areas such as social media content planning and execution, Search Engine Optimization (SEO), email marketing tools, data analysis among others.

DURATION
5 days

WHO SHOULD ATTEND?
• Post-secondary students
• University/College students
• Those interested in gaining practical hands-on employability skills
• Those interested in gaining hands-on skills in the learning areas covered
• Corporate interested in up skilling their staff
• Governments interested in up skilling their staff

COURSE OBJECTIVES
Upon completion of this course, participants will:
• Have an in-demand career due to the existing digital-skills gap in the job market
• Get a high salary package in careers such as Search Engine Marketing, Google Analytics etc.
• Create and implement digital marketing strategies and campaigns to measure online effectiveness
• Understand Search Engine Optimization and its Return On Investment (ROI)
• Review current online trends and recommend areas of improvement
• Easily transfer your digital marketing skills to any industry or agency
• Use your online creativity to attract new customers and generate business
• Highly optimize website, blog and content through written copy
• Discover and apply useful social media marketing tips and tools
• Become flexible by working anywhere and for a number of clients

TRAINING FOCUS
Module 1:
Introduction into Digital Marketing
• An overview into the concepts of digital marketing and how it works.
• The evolution of digital marketing,

Search Engine Optimization (SEO)
• Most searched items
• Google trends
• Keyword planner
• Writing SEO page titles for website ranking
• Writing META description
• How to optimize content
• How to avoid keyword staffing
• Backlinks, correcting bad links
• Video embedding
• SEO tools and tips among others.

Module 2:
Search Engine Marketing; Google ads
How to use google in your online advertising campaign.
• How to set up google adwords campaigns
• Using the right keywords on ads
• Creating effective ads through target advertising
• How to optimize your website landing pages
• Organizing and setting up ad groups
• You tube video ads campaigns
• Options for matching keywords among others

Module 3:
Social media targeting and advertising; Facebook, Linked In, Twitter
Designing a useful social media strategy through:
• Outlining your goal and objectives
• Identifying and segmenting your target audience and behavioral tendencies
• Google alerts by monitoring audience and industry trends
• Use of hashtags and tweet decks
• How to set up business pages on Facebook, Linked In, Twitter
• Page promotion and boosting
• Effective use of ads manager
• Content marketing on social media platforms
• Lead generation
• Basics of blogging
• Social media update tips
• Frequency of posting
• Identifying the appropriate social media influencers
• Use of optimal scheduling tools
• Measuring success; conversation rate, shares, likes, comments, viral videos etc.
• Email tracking and website visits through Google analytics
• Use of URL builders

Module 4:
Google analytics; how to track your performance
• Get acquainted with Google analytics and how it works
• Understanding how to use the dashboard
• Analyzing the google reports and take necessary steps
• Tracking the performance of Google ads campaigns
• Tracking performance based on SEO’s
• Tracking ongoing marketing campaigns
• Measuring conversation rates and ROI

Module 5:
Video marketing; You-tube
• Google keyword planner by using long tail keywords
• Using attention grabbing thumbnails
• Main keywords use in the description box to climb up on search results
• Use of relevant keywords in headlines
• Call to action; redirecting users to the website, product or service

NB: We are offering you a half day, fun and interactive team building event!

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FineResults Research Services invites you to training on:

Topic: Customer Service and Retention Training

Date: 17th to 21st August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
This fast moving, highly interactive Customer Service and Retention training course draws upon the very latest thinking, tools and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. This training course delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customer

DURATION
5 days

WHO SHOULD ATTEND?
• Receptionists
• Customer relations officers
• Administrators
• Marketing executives and managers
• Managers and supervisors
• Customer service professionals

COURSE OBJECTIVES
By the end of this course, participants will be able to know:
• Understand the true meaning of value and how customer service is the key to success
• Improve service delivery standards, reflected in higher levels of customer satisfaction and sustainable bottom line profits
• Understand how to build a customer focused culture
• Learn how to lead customer service performance and professionalism in their organisation
• Learn how improving customer service will improve business performance and the customer’s experience
• Gain the necessary skills to recruit, train and motivate staff
• Understand how to develop and improve internal service standards
• Use the latest online tools (including Social Media) to create meaningful, enduring and profitable relationships with customers.

TRAINING FOCUS
Day 1:
The Business Case for Customer Service Excellence
• Why excellence in customer service is a hot business boardroom issue
• Understanding what your customers expect
• Benchmarking for competitive success
• Understanding that benchmarking is not alwaysthe answer
• Meeting and exceeding changing customer expectations
• Assessing your organisational culture for customer service focus
• Core foundations for building a customer centric culture
• Overcoming obstacles to customer service excellence

Day 2:
Improving Customer Service Standards
• Showing your customers you are serious about providing customer service excellence
• Resolving customer service challenges positively
• The six hats problem solving approach
• Shifting perceptual positions
• Resolving complaints, disputes and conflict
• Role modelling top performers in customer service
• Moving closer to the customer – rapport skills to build better relationships

Day 3:
Creating a Culture of Service Excellence through Continuous Learning
• What is a learning organisation?
• Creating a vision for customer service excellence and continuous learning in your organisation
• Applying continuous learning strategies to customer service excellence
• Planning for change – using the Neurological levels model
• Leading by example – teaching others through behavioural excellence
• There is no failure only feedback – moving forward for personal and business growth
• Building team work, cooperation and collaboration with colleagues

Day 4:
Hiring Excellent Customer Service Personnel
• The importance of a strong value set in customer service delivery excellence
• Core customer service qualities and competencies
• The transferability of customer service skills
• Retaining and motivating your best people
• Developing staff engagement in the business
• Understanding the psychological contract and its impact on staff
• Using rewards and incentives to motivate performance
• The importance of the team leader/supervisor in frontline staff employment
• Addressing ‘real life’ work challenges in customer service excellence

Day 5:
Let’s Get Social
• Understanding Best Practice in Social Media
o Facebook
o Twitter
o LinkedIn
o Others (including Snapchat, eMail etc.)
• How to develop a Social Media Campaign
• Getting found online – effective SEO strategies
• Events – Looking them in the eye
• Action planning to take the learning back and develop it further

NB: We are offering you a half day, fun and interactive team building event!

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FineResults Research Services invites you to training on:

Topic: Customer Care and Public Relations for Improved Organization Performance

Date: 17th to 21st August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Customer service is essential in ensuring the clients feels not only valued but also respected and willing to visit the business in future. Customer service can also help an organization to stand out from their competitors, maintain its positive reputation among its customers and therefore gain more in terms of profit arising from retained clients and from referrals coming as a result of well served customers. Public Relations (PR) on the other hand involve raising company's authority, building relationships with key people and managing company’s reputation. Through Public Relation, the company builds trust and credibility with groups that are important to it. This 5 days training will equip participants with skills necessary in ensuring organization success, improved individual performance and organization performance at large.

DURATION
5 days

WHO SHOULD ATTEND?
• Receptionists
• Customer relations officers
• Administrators
• Marketing executives and managers
• Managers and supervisors
• Customer service professionals

COURSE OBJECTIVES
By the end of this course, participants will be able to know:
• Assess and review your value proposition for each core customer segment
• Understand Customer Relationship Management systems and their value
• Align customer service approaches and deliver consistency
• Understand Public Relation and its role in customer care in the organizational development
• Learn how to use media to build effective public relations and design customer care management systems
• Identify and establish links between excellence in customer service, business practices and polices
• Demonstrate skills in resolving conflict and confrontation, identify a plan to apply and enhance communication skills in the workplace to address existing conflicts
• Demonstrate an understanding of the role of public relations in the growth of an organization and as a competitive tool
• Critically review the customer acquisition and retention strategies of leading organisations as benchmarks for success

TRAINING FOCUS
Module 1:
Introduction to Public Relations and Customer Service
• Developing a Customer-Centric Mindset
• The Need for Customer Service
• Developing a Customer Friendly Attitude
• Difference between customer relation and public relation
• Nature and Scope of Public Relations
• Elements of Public Relations
• Role of Public Relations
• Benefits of Public Relations

Module 2:
Tools for Public Relations and Customer Service: Communication Skills
• Tools Used for Public Relations
• Differences and Similarities in Public Relations, Advertising and Publicity
• Objectives of Public Relations, Advertising and Publicity
• Publication
• Public Opinion Research
• Developing Effective Communication Skills
• Presenting a Professional Image
• Non-verbal Communication Skills
• Body Language
• Key Body Language Aspects
• Physical Distance
• Verbal Communication Skills
• The Choice Of Words (May I, Please, Thank You)

Module 3:
Public Relations Process and Customer Analysis: Knowing your Customer
• What is Public Relations Process?
• External Environment
• Macro Environment
• Internal Environment
• Public Relations Roles
• Public Relations Tasks
• Knowing Your Customer
• Customer Expectations
• Assertive Working Style – Results-Oriented
• Analytical – Details-Oriented
• Amiable – People-Oriented
• Dominant Behavioral Style
• Determining Your Level of Service

Module 4:
Public Relations, Communication and Calming Upset Customers
• Planning in Public Relations
• Scope of Public Relations Planning
• Approaches to the Planning Process
• What Makes Customers Upset?
• Avoiding Upsets
• 5 Key Steps to calming upset customers
• Accurately identify the problem.
• Confirm the Customer’s value

Corporate Public Relations and Telephone Customer Service
• Defining Corporate Public Relations
• Corporate Organizational Structure
• Human Resource Development
• Corporate Planning
• Corporate media relations
• Mastering the telephone
• Answering the telephone
• A Professional greeting
• Active listening
• Putting callers on hold

Module 5:
Production of Public Relations Materials and Internet Customer Skills
• PR Communication & PR Material
• Internal and External Communication
• Advantages and Limitations of Printed Material
• Requirements of Corporate Publications
• The Internet Customer
• E-mail Communication Guidelines
• Internet Customer Skills
• Websites
• Customer Online Support

Media Relations and Time Management Strategies
• Media Classifications
• Media Relations
• Opinion Writing And Public Relations
• Evoking and Monitoring Media Response
• Crisis Management
• Classifications of Media
• Time Management
• Task Analysis

NB: We are offering you a half day, fun and interactive team building event!

Be part of the Training
• Click HERE for the individual registration.

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FineResults Research Services invites you to training on:

Topic: Microsoft Excel Skills for Business Accounting and Analysis

Date: 12th to 16th October 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
Microsoft Excel has powerful business analysis capabilities and dynamic reporting features that provide managers and business owners with the information and insights instantly. This course is will equip the participants with skills for retrieving data from Excel, analyzing the data, making budgets, P&L, sales reports and other business report (statutory or otherwise). Participants will also be trained on how to make dynamic dashboards that can be used to display the information using interactive charts and reports. Participants will also be equipped with necessary skills in interpreting various Microsoft Excel reports/outputs in key business decision-making and planning. Effort will be made to illustrate how to make use of Microsoft Excel data analysis functions and the program analysis toolpak.

DURATION
5 days

COURSE OBJECTIVES
By the end of this course, participants will be able to know:
• Gain enhanced spreadsheets data skills: creating templates, charts, graphics and formulas for business and operational work.
• How to calculate with advanced functions & formulas, create interactive charts using Excel
• How to analyze data using Pivot Charts. insert graphic objects and quickly transform business data into informative reports using PivotTables
• How to use business dashboards to compare multiple business elements in one screen
• How to generate management and weekly reports quickly and accurately
• How to use Microsoft Excel analysis toolpak.

TRAINING FOCUS
Module 1:
Introduction to Microsoft Excel
• Introduction, Outline & Objectives
• Functions and Formulae
• Entering and Copying Formulae
• Creating Formulas using Names
• Managing Names using, Name Manager
• Searching for Functions
• Naming Ranges
• Creating Named Ranges
• Using Names in Movement
• Inserting Names in Formulae
• Formatting
• Number Formatting
• Cell Styles
• Copying and Clearing formatting

Module 2:
Calculating with Formulas and Functions
• Use Date and Time Functions
• Use Statistical Functions
• Use Database Functions
• Use Lookup Functions
• Use Logical Functions

Module 3:
Visualizing Data with Charts
• Use Recommended Charts Tool
• Create Chart with Quick Analysis
• Align Chart Axis Labels
• Display Value Axis in Millions
• Create Chart with Multi Line Labels
• Create Combo Chart
• Create Chart Template for Sharing
• Build Dynamic Chart with Table

Module 4:
Analyzing Data with Tables and Importing External Data Sources
Tables
• Create Table with Quick Analysis
• Remove Duplicate Records
• Add Total Row to Table
• Insert Calculated Columns
• Filter Table Data with Custom Filter
• Use Slicer to Filter Data
• Apply Conditional Formatting
• Sort and Filter Data by Color
• Create In-Cell Chart with Sparklines

PivotTables
• Overview of PivotTable & PivotChart
• Create PivotTable from Table
• Change Report Layouts
• Show and Hide Report Totals
• Create Custom Calculations
• Filter Pivot Data with Slicer and Timeline
• Group Fields in a PivotTable
• Create Calculated Fields in PivotTable

Importing External Data Sources
• Import Data from Text Files
• Create PivotTable from Microsoft Access
• Create PivotChart from Microsoft Access
• Manage Data Connections

Module 5:
Creating Dashboard Report
• Overview of Dashboard
• Create PivotTable and PivotChart
• Hide Field Buttons from PivotChart
• Use Slicer to Connect PivotTables
• Build a Slicer Dashboard Report

Other Tips and Tools
• Flash Fill
• Quick Analysis
• Slicer to Filter Excel Table
• Timeline to Filter PivotTable
• Connecting Multiple PivotTables
• Sparklines

NB: We are offering you a half day, fun and interactive team building event!

Be part of the Training
• Click HERE for the individual registration.

Engage with us on

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FineResults Research Services invites you to training on:

Topic: Grant Management and Fundraising Training Course

Date: 3rd to 7th August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
This carefully designed training course will be geared towards delivering comprehensive skills on grants management and fundraising. The course will attempt to simplify how the concept is applicable in a range of small, medium and large sized grants. All related activities grants lifecycle, from pre-award through grant closeout, would be delved into. Proven techniques of fundraising funds will be highlighted as well as useful hints on how to domesticate working examples provided. The course provides the management of donors and recipient organizations with the knowledge and skills they need to ensure programmes and projects public accountability, efficiency and outcomes for beneficiaries.

LEARNING OBJECTIVES
Upon completion of this training course, participants will be able to;
• Identify and understand the critical terms and conditions of grant aid for donor-funded projects
• Ensure compliance with donor terms and conditions
• Understand the donor requirements in relation to supporting documents, correct procurement of goods and services and meeting financial reporting requirements
• Managing multiple-funded programmes
• Understand proposal writing, project planning and problem analysis
• Prepare a donor financial report to match with a project narrative report
• Describe the phases in the grant management cycle clarify key responsibilities and routines needed for successful grant management
• Identify the requirements for closing off a donor grant
• Manage the relationship with donors, head office and implementing partners with greater confidence
• Understand the various methods that can be used in project and programme fundraising
• Appreciate the contribution of the different functions within the organization (program and project staff) and cultivate good work relationship between the teams, finance and programme staff working closely for successful grant management
• Develop Grants management planning implementation and reporting tools
• Develop Proposal writing skills, project planning and project problem analysis

TRAINING FOCUS
• Overview of Grants Management Cycle
• Basic concepts in grant management
• Key challenges in grant management
• The grant management life cycle
• Grant management plan
• Responsibilities and routines in grant management
• The flow of donor funds
• Assessing the terms and conditions in grant agreements
• Grant agreements, and accounting and procurement systems
• Complying with donor reporting requirements
• Managing key relationships for successful grant management
• Project and programme fundraising methods

NB: We are offering you a half day, fun and interactive team building event!

Be part of the Training
• Click HERE for the individual registration.

Engage with us on

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FineResults Research Services invites you to training on:

Topic: Financial Management for NGOs using QuickBooks

Date: 3rd to 7th August 2020

Cost: USD 800 or Ksh 65000

Contacts: +254 759 285 295, training@fineresultsresearch.org.

Venue : FineResults Research, Nairobi, Kenya Training Centre.

INTRODUCTION
QuickBooks is easy to use, yet has many features that are relevant for nonprofit bookkeeping. The program can be used to cut down the time you spend on your books as well as comply with the vast reporting requirements of Non-Governmental Organizations (NGOs) and Non-Profits Organizations. This intuitive and powerful accounting and financial reporting system takes the complexity out of entering, maintaining, tracking and reporting detailed financial data. It offers a combination of visually appealing data entry screens, well-defined user features, and quick access to help make data management easy. The software indeed helps not-for-profit organizations/non-governmental organizations (NGOs) increase efficiency and more easily manage their operations from fund accounting, donors and financial reporting.


LEARNING OBJECTIVES
By the end of this training, participants will be able to use QuickBooks accounting software for NGOs, in a way they can easily:
• Set-up budgets, track actual with the budgets and report on variances
• Generate various financial reports and statements for Management, Donors & Auditors.
• Manage donors, grants, and pledges
• Manage vendors & suppliers
• Allocate expenses across multiple programs
• Post income and expenses by fund
• Manage cash advances given out
• Track details of Cash/Bank Account transactions

TRAINING FOCUS
Module 1
The Basics
• Introduction to QuickBooks accounting
• Using the nonprofit menu
• Understanding the financial statements of a nonprofit
• Unified chart of accounts (UCOA)
• Nonprofit forms and letters
• Setting up accounts for different nonprofits (such as traditional charities, membership associations, houses of worship, performing arts organizations, private schools, and even governmental agencies)
• Setting up programs
• Entering grants
• What's a form 990?

Tracking Income
• Setting up members and donors
• Recording individual donations
• Recording lump sum donations
• Tracking and receiving grants
• Receiving general contributions
• Making deposits

Tracking Expenses
• Setting up vendors and employees
• Entering and paying bills
• Writing checks
• Using an outside payroll service
• Paying employees
• Paying payroll taxes
• Tracking volunteer time
• Classifying expenses and payroll by program
• Allocating expenses by percentage to programs

Standard Reports for Nonprofits
• Basic profit & loss statement
• Profit & loss statement by month and by program
• Budget vs. actual reports
• Year-end financial statements for auditors, directors and accountant (for 990 tax form)

Module 2
Customizing QuickBooks
• Adding, deleting, resizing, and reordering columns on reports
• Filtering and formatting reports
• Saving reports and creating memorized report groups
• Customizing forms
• Creating and using custom fields
• Exporting reports to Excel

Advanced Budgeting
• Entering and reviewing budgets
• Copying prior year's budgets
• Modifying budgets using Excel
• Importing an Excel budget
• Tracking budgets by program
• Entering budgets by grant
• Preparing budget reports for the board of directors
• Generating budget vs. actual reports

Pledges
• Entering pledges
• Reports of outstanding pledges
• Sending reminder letter for overdue pledges

Membership Organizations
• Invoicing for membership organizations
• Setting up members
• Reports of past due, dues
• Sending renewals

In-Kind Contributions
• Understanding in-kind contributions
• Accounting for in-kind contributions

Matching Grants
• Setting up Matching Grants
• Recording donations and pledges for matching grants
• Reports for matching grants

Capital Campaigns
• Creating a capital campaign
• Setting up the appropriate accounts, classes, and budgets for a capital campaign
• Entering pledges, individual contributions, and lump-sum contributions for a capital campaign
• Recording year-end adjustments
• Reports for capital campaigns

Module 3
Special Events
• Creating a special event
• Setting up the appropriate accounts, items, and budgets for a special event
• Accounting for sponsorship activities
• Entering ticket sales
• Tracking in-kind contributions, lump-sum deposits, and expenses for a special event
• Reports for special events

Direct Mail Pieces (fundraising letters)
• Creating fundraising letters
• Creating accounts and items for letters
• 2 methods for entering income from letters
• Accounting for expenses
• Reports for fundraising letters

Fiscal Sponsorships
• Creating accounts, items, and customers for fiscal sponsorships
• 2 methods for entering income
• Accounting for payments
• Reports for fiscal sponsorships

Module 4
Tracking Donors/Volunteers
• Entering information for donors and volunteers
• Sending letters to donors
• Year-end reports for donors
• Tracking time for volunteers

Houses of Worship
• Running the profit & loss statement by committee
• Creating special accounts and budgets
• Reports for Houses of Worship

Tracking Funds
• Creating classes and accounts for funds
• Entering transactions to funds
• Recording beginning fund balances
• Reviewing fund balances

Advanced Features
• Using QuickBooks on a network (multi-user)
• Password protecting QuickBooks
• Updating QuickBooks
• Protecting your QuickBooks data

Module 5
Payroll
• Setting up payroll
• Entering employees
• Setting up payroll items
• Tracking and invoicing time
• Processing paychecks
• Modifying paychecks
• Making tax deposits
• Preparing tax forms

Tricky Transactions
• Using online banking
• Handling bounced checks...easily
• Entering customer down payments/deposits
• Setting up automatic transactions (memorizing transactions)
• Using credit cards

Inventory
• Entering purchase orders
• Receiving inventory
• Adjusting inventory quantities

NB: We are offering you a half day, fun and interactive team building event!

Be part of the Training
• Click HERE for the individual registration.

Engage with us on

Visit our face book page

Visit our linkedin page

Visit our twitter account