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TravelHow Wakanow Is Deceiving Its Customers! by Fongdu(op): 3:29pm On Sep 18, 2016
So I wanted to buy a ticket from Lagos to Dallas and I decided to check out Wakanow. I had some dollars and decided to pay in dollars which I think should be even cheaper considering that most airlines give their prices in USD which is converted to Naira for Nigerian customers.

Lo and behold, I noticed that the dollar rate on Wakanow when I changed the currency did not tally with what was presented in Naira if one is using the current official international rate of 315. Basically Wakanow was changing the dollar rate to Naira at 307! How is that possible considering that official international rate is currently 315? Well I did not really mind as this made paying in Naira cheaper for me, even though it raised red flags.

So I continued, and placed my booking. I later called them only to be informed that my booking price which I saw on the website had changed with an extra N163,000 which I had to pay to get the booking confirmed. This was the next day. Luckily I travel a lot and from my experience, ticket prices can fluctuate not more than $100 within 2 days. I did not bother with them again.

I realised what Wakanow is doing, they display ridiculously cheap prices on their website to lure people, by basically using a ridiculous exchange rate below official rate to display the Naira prices. Once the person pays, they will then ask you to pay the balance for a real ticket price, with the excuse that the ticket price has changed!

I know they will have agents here, and I will gladly welcome an explanation on my observations. For the rest, please be warned.

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