₦airaland Forum

Hello Nairalanders. As I'm writing right now, I'm very sad. I subscribed for Glo's #2500 for 10gig about 3weeks ago and it expired today. Seeing that I'll need more MB, I decided to go for higher MB subscription by recharging my phone with #4000 to subscribe for higher data bundle. On recharging my line with #4000 , #2500 was automatically deducted from my account. I checked my data bundle immediately to see if the previous plan was automatically subscribed for me. To my utmost surprise nothing no MB was recorded for me. After trying severally to reach the customer care , I received a notification that I have been subscribed for my previous subscription which I never wanted. I called the customer care centre immediately to lay complaint that I never subscribe for auto renewal on my line.

It is then the call rep was now telling my auto renewal was ACCEPTED. I tried convincing him that I never showed my consent in wanting an auto renewal. He now said Auto renewal comes automatically with my previous plan. I argued that since I was not asked if I wanted auto renewal or not, they have no right to accept any auto renewal on my behalf without my consent.

Below is a screen shot of the message I received from them telling me my Subscription expired and instructing me to dial *777# to resubscribe.

Pls help push to front page I want a refund of my money or an upgrade to my desired plan.

I decide to write here because NL has been a platform helping people air their voices and help the oppressed.

Cc lalasticlala

Pls help a brother. This is my no. 09050694396