₦airaland Forum

A Nigerian living in Uganda Mr Uche Melletus Odoh has narrated how UBA PLC gave his personal information to criminals who used it to empty his account


BRIEF FACTS AS REPORTED AND ADMITTED BY UBA TO ME

a) I opened and operated Account No. 2219759535 at 23 Rd/72 Junction, Festac Town, Lagos Branch of UBA on 17th September, 2021.

b) I reside in Uganda and has resided there for over 4 years and has not been in Nigeria within that period.
C, I retain physical possession of my registered MTN line 2348144898261 in Uganda, which I keep active through regular use

d) On the 18th of February 2026, I lawfully enrolled on your Mobile Banking platform (Vericash) with my iPhone 16,2 (iPhone 15 Pro Max which is what I still use till date) with OTP delivered to my registered number as UBA admitted.

e) Between 16th - 18th June 2026, multiple fraudulent and unauthorized transactions totalling N15,156,865.13 were carried out on my account via UBA's Mobile Banking App (Vericash) thereby emptying my account and siphoning my business capital overnight

f)I never owned, possessed, enrolled or authorized any iPhone 17 Pro on my account and my ISP logs, iCloud logs and physical presence in Uganda will confirm this. I alst never received nor disclosed any OTP for enrollment or binding of that strange device.
I have privately and publicly told UBA to provide the IP logs, ISP location, MAC address and geo-location of the iPhone 18,1 but UBA in their failed attempt to cover their fraud has refused to produce it despite repeated demands.

g) The debit trail that was used to empty my account includes physical POS debits by one "Umar Mogaji"a being that is only known to UBA.I cannot be resident in Uganda and be physically present on POS machine or device in Nigeria.

h) From 16th - 18th June 2026, I was deliberately logged out of your app while my money was being stolen.I could not log into the app and made several recorded calls to your contact centre, my account officer and the branch manager. it was only after my account has been emptied that the Festac Branch and Regional Manager contacted me and told me that they will assist me to "update the App" and to make it functional again. I have asked UBA Who disabled the App and blocked me from accessing my account during the exact fraud window?


UBA'S NEGLIGENCE, CULPABILITY AND BREACH OF STATUTORY DUTIES

The bank's conduct constitutes gross negligence, breach of banker-customer duty of care, breach of contract, and criminal breach of trust. You are liable under:

i) CBN Consumer Protection Framework 2016 (Section 2.5 & 3.1): Duty to protect customer funds, deploy fraud prevention tools, and provide secure channels.

ii) CBN Regulation on Instant (Inter-Bank) Electronic Funds Transfer Services in Nigeria, 2018 - Section 7 & 10: Liability of a sending bank for unauthorized transfers where adequate authentication and fraud monitoring is not deployed.

iii) CBN Risk-Based Cybersecurity Framework 2022 & CBN Circular on Electronic Banking - Duty to trigger anomaly detection for multiple similar transactions to one person via one channel in 48 hours, volume far above customer's profile, new device, new location.

iv) Banks and Other Financial Institutions Act (BOFIA) 2020 - Section 68: Duty to report suspicious transactions and maintain adequate security procedures..

v) Cybercrimes (Prohibition, Prevention etc.) Act 2015 - Section 37:Duty to protect customer data.

vi) Nigeria Data Protection Act 2023: Duty to protect customer's personal data and device information.

You failed to:
- Trigger velocity checks and fraud filters for similar multiple rapid debits;
- Provide transaction trail report, full device logs, IP address, ISP;
- Freeze account despite clear red flags;
- Explain how Vericash was bypassed without customer's OTP.

Provide Certified True Copy of: Full IP logs, ISP details, device IMEI/IMSI, location of iPhone 18,1, POS merchant details of "Mogaji", and video recording of branch interactions, as required under CBN regulations
Am calling on all Nigerians to know that am currently stranded in Uganda because I don't have money to come home because my N15 Million that I left with UBA was taken by the bank.I also call on all Nigerians to take their money out of UBA as it can disappear anytime.
Nigerians home and abroad should know for certain that their money entrusted to UBA are not safe at all. infact their personal informations with UBA are also not safe as it can be compromised any time.

A NON GOVERNMENTAL ORGANIZATION - HOW BANKS ROB THEIR CUSTOMERS MOVEMENT CALLED FOR REPORTS ON THE ONGOING NATIONWIDE COMPLAINTS AGAINST LAPO MICROFINANCE BANK ACROSS NIGERIA

Are you a victim, or do you know anyone who has been allegedly abused by any bank especially Lapo microfinance bank in any part of Nigeria?

You are invited to report your experience for collation and onward submission to the relevant regulatory agencies for proper regulatory action and sanctions where applicable

To Report Such Complain kindly send to collation Line (WhatsApp Only): 07053335337

Please send:
1. Your full name
2. Name of bank / branch
3. What happened
4. Date
5. Evidence if you have any — screenshots, receipts, statements, call logs

Do NOT send your ATM PIN, BVN, or account password to anyone.

All reports will be compiled and forwarded to the Central Bank of Nigeria (CBN), Federal Competition and Consumer Protection Commission (FCCPC), and other relevant regulators for investigation.


SAMPLE REPORT FOR INVESTIGATION — FOR ILLUSTRATION

Re: Complaint Against LAPO Microfinance Bank, 9th Mile Branch — Alleged Violations of Banking Regulations

This is a complaint filed by a customer who alleges the following. These allegations are *yet to be investigated and proven* by the regulators.

1. Alleged Non-Disclosure of Loan Documents*
The complainant alleges that he applied for a loan of *N950,000*, and was asked to sign documents presented on phone screens / papers by his account officer without being given time to study them.

He alleges that for over one month, despite repeated requests, the bank has not provided his Loan ID, loan agreement, repayment schedule, and full statement.

If proven, this would raise issues under:
- CBN Consumer Protection Framework — Duty of Disclosure
- CBN Consumer Protection Regulations 2019 — Transparency
- Banks and Other Financial Institutions Act (BOFIA) 2020 — Duty to comply with CBN directives

Prayer: That the bank be directed to release the full loan documents.

2. Alleged Boast of Impunity
The complainant alleges that the Branch Manager boasted that no authority could intervene and claimed the bank has operated in this manner for years.

The complainant claims to have WhatsApp screenshots as evidence, which should be verified by investigators.

3. Alleged Payments Into Multiple Accounts and Unaccounted N126,500
The complainant alleges he was directed to make payments into multiple accounts, and that N126,500 allegedly collected as disbursement fee has not been accounted for and does not reflect in any statement provided to him.

If proven, this would raise issues under:
- CBN Framework on Transparency & Accountability
- BOFIA 2020 — Proper books of account
- FCCPA — Deceptive conduct

Prayer:That a full statement be produced showing where the N126,500 went and the destination of all multiple-account payments.

4. Alleged Compulsory N20,000 Monthly Savings While Charging Full Interest
The complainant alleges he is compelled to save *N20,000 monthly* back to the bank from the loan, while full interest is still charged on the gross loan amount.

If proven, this would raise issues under:
- CBN Consumer Protection Framework — Fair Treatment & Disclosure
- CBN Guide to Charges — Interest on actual credit availed
- FCCPA — Unfair terms / Tied selling

Prayer: That this practice be investigated.

5. Alleged Harassment of Guarantor*
The complainant alleges that his sister / guarantor is receiving threats of police arrest and over 50 calls daily, including at odd hours.

If proven, this would violate:
- CBN Consumer Protection Framework and Regulations 2019 — Debt collection must be courteous, fair, and devoid of undue pressure, intimidation, and harassment
- FCCPA 2018

*Prayer:* That harassment calls stop immediately pending investigation.



PRAYERS TO REGULATORS

a) Investigate the 9th Mile Branch and the officers involved;
b) Order immediate cessation of alleged harassment;
c) Order issuance of Loan ID, loan agreement, and full statement showing the N126,500 and all multiple-account payments;
d) Investigate the alleged compulsory monthly savings practice;
e) Sanction officers if found culpable and grant redress to the complainant if the allegations are established.


How To Make Your Own Report Strong

Don't just post on WhatsApp. Do these 3 things same day:
. Send to CBN:
Email: cpd@cbn.gov.ng
Subject: Complaint Against [Bank Name] [Branch] - Non-Disclosure & Harassment

2. Send to FCCPC:
Email: *contact@fccpc.gov.ng WhatsApp: Check FCCPC official site

3. Keep evidence:
Save your WhatsApp chats, record call logs, keep all receipts. Do not delete anything.
Banks can only abuse you and get away with it if you keep quiet.
Signed:
HOW BANKS ROB THEIR CUSTOMERS MOVEMENT

The Management of Hall of Fame International School, Ozalla Abor, Udi LGA, Enugu State, has formally petitioned the Enugu State Commissioner of Police through the Divisional Police Officer (DPO), 9th Mile Police Division, Enugu State Police Command, over alleged diversion of funds of the school into private pocket, invasion, harassment and disruption of academic activities in the school by officials of LAPO Microfinance Bank led by the 9th mile branch manager Mr Luck y Efe. In the petition dated October 22, 2026, the school proprietor stated that the Branch Manager and field officers of LAPO Microfinance Bank, 9th Mile Branch, led by the said Lucky Efe allegedly stormed the school premises during school hours, in company of unknown persons, causing panic among pupils, teachers and parents.According to the petition, the officials claimed to be recovering a dubious loan facility that they can not explain conducted themselves in a manner that breached peace, invaded privacy, and violated the Central Bank of Nigeria (CBN) Framework for Responsible Conduct of Financial Institutions. The school management stated that the matter was brought to the attention of the CBN Enugu Branch Consumer Protection Desk, which advised that: All regulated microfinance banks must adhere to the CBN Consumer Protection Framework (2016) and Revised Guidelines for Microfinance Banks, which prohibit harassment, intimidation, invasion of customer premises, and unprofessional debt recovery. Complaints of such should be reported to the nearest Divisional Police Command and to the CBN.The school therefore requests the DPO to: 1. Invite the 9th Mile Branch Manager of LAPO Microfinance Bank to explain his role in the alleged invasion. 2. Investigate the alleged criminal trespass, intimidation and breach of public peace. 3. Ensure protection of pupils, teachers and school property from further harassment. 4. Use this case to enforce CBN regulations on ethical debt recovery within Udi LGA. The school emphasized that LAPO has refused to account for the money it paid to the bank , refused to give it access to all their banking records with the bank after requesting for it for more than two months that it has been requested for.. it further states that they are nothing but a victim of a failed loan scam organized by the bank and Mr Lucky Efe, and that even where a legitimate dispute exists, it must be through lawful means and court process, not self-help. Copies of the petition have been forwarded to the Commissioner of Police, Enugu State, the Central Bank of Nigeria, Enugu Branch (Consumer Protection Department),for record purposes. ,

In the petition, made available to journalists, the school alleged that the manager of the 9th Mile branch of the bank one Lucky Efe led some unknown persons into the school compound during school hours, disrupting classes and causing fear among pupils. The proprietor said that the school sought guidance from the Central Bank of Nigeria, Enugu Branch, which advised that microfinance banks are regulated entities and must comply with the CBN Consumer Protection Framework and ethical debt recovery guidelines. According to CBN guidelines, regulated institutions are prohibited from harassment, intimidation or invasion of customer business premises over loan or debt issues . Efforts to get reaction from LAPO Microfinance Bank, 9th Mile Branch as at press time were not successful. The DPO, 9th Mile Division, confirmed receipt of the petition and said investigation has commenced. The Enugu State Police Command has repeatedly warned against self-help by loan recovery agents and urged financial institutions to use legal channels.