₦airaland Forum

Putting this here in case it's helpful for anyone else, I finally got my passport today.

Here is the summary of how I got the passport:
- My interview was at Abuja with pickup at DHL Muri Okunola Lagos.
- My visa got issued on the 28th of August but I didn't get any email to pickup my passport.
- Following the instruction here, I decided to go to OIS Lagos to pickup on Wednesday 4th September. However OIS said my passport wasn't there.
- I asked a friend to go check OIS Abuja for me and apparently it was there.

Seems DHL is not sending passports from Abuja to Lagos.

Good luck to everyone.

Thank you so much!

Browser123:
OIS is at 14 Idowu Taylor street VI
Some form of ID (I used my nin) printed a copy
That's all you'll need I think

Hi Browser123,

Thank you so much for the information.
I'm in a similar situation, my visa was issued last week but I'm yet to receive a pickup email. I just scheduled my pickup like you advised. Do you mind sharing the OIS location, also what documents do I need to present to collect my passport? P.S. my visa had to go through administrative processing, and I was required to submit the 221g I got with my passport.

Browser123:
I asked last week if anyone has received a pickup email and no one has shared their experience so I'm sharing mine as I got our passports today.
We were scheduled to leave for the US last Friday but I had to move our flights because we did not have our passports. I'm on a work visa so I have return tickets to the US.
The new site says to wait 48 hours but no one seems to know anything. If it's 48 hours from August 26th, we are way past that and no email still. I understand a system change can be disruptive but this was done very badly.
So today I created an account on the OIS website and set up an appointment to pickup our passports, it let me do so @ $0 and my pickup location was dhl muri okunola which was the delivery location I chose when I set up the interview waiver appointment. I went there and they said they do not have the passports so I should go to OIS. We got to OIS and there was a lot of people waiting to pickup their passports. The common theme seems to be that no one received pickup emails, they just showed up like I did. DHL has been taking passports to OIS so if you can track your passport on the CEAC website and it's been issued for a while and you are on a time crunch, go to OIS. Be prepared to wait a bit, there were lists of names and passport numbers that they were going to check first then they either tell you they don't have it and to come back or they have it. In my case they had our passports and I paid #48k per passport to receive them. Good luck to everyone.