₦airaland Forum

It's quite unfortunate that we the bank customers are always the once to suffer when it comes to banking with the Nigerian Banks.

I am personally experiencing one of the worst experience a customer can face with one of the Nigerian Bank (Access Bank Plc ).

On the 28th of April 2020 I collect a payday loan to balance some urgent issues which I agreed to their terms and conditions stating the loan will be debited automatically when my monthly salary comes in.

On the 25th of May 2020, my salary was paid. I transferred N16,000 in to my FIRST BANK NIGERIA PLC account leaving a balance of N16,973. After a few hours I checked my Access Bank account only to discover my main account balance is reading N247.32. This means a sum of N16, 725.80 was debited from my main account. But what bordered me was I never saw an alert.

So I reached out to Access Bank on twitter demanding for an explanation but what their agent told me was "Your loan is on Hold" that was the only explanation I got.

Today being 28th of May 2020, I chatted them up on Facebook regarding the issue but they still gave me the same "Your loan is on hold". I got fed up and sent them another message asking them to forward my CCMS (Consumer Complaint Management System) tracking ID so as I can forward it to CBN for a follow up on my complaints.

I immediately got a call from Access Bank. They explained to me that the money I owe was transferred into my ledger account and was put on hold pending when it will be process to settle my loan.

The agent further told me that it will take 48hours to process everything. I said Ok and further asked her if I should be worried about anything else, she said NO that everything is fine.

Just this evening, a transfer of N2000 was made into my AccessBank account. I got the alert but funny enough my main balance was reading 0.00 and my Ledger balance had an increment of N2000 to it.

Then I later got an alert telling me N2000 was debited from my account in the name of Principal Liquidation. I was surprised because I thought my loan was on hold already so why was I been debited for principal liquidation.

Later again around 11pm of the 28 May, I got another debit alert of N2000 with a desc stating Principal Liquidation.

I went online to check my statement of account, and to my surprise I saw alot of changes compared to the previous one I downloaded two days ago.


The first picture showed an alert with a total amount of N17,973 but now look at the second picture its now showing a different balance...how is that possible

My Questions now are

1. Are AccessBank now stealing from its customers?

2. Why did the N2000 credited to my account moved into the ledge Account after the full loan amount was on hold in my ledge Account?

2. Why was the N2000 later debited in the name of Principal Liquidation while the loan was in the ledge Account.

How Long will customers have to suffer?

#banks #banking #finance #nigeria #AccessBank

Pls Mods can you move out it to front page biko....
I really need help am a corp member and right now I need my money ooo