₦airaland Forum

Nairalanders pls come to my aid as I don't know how I'll handle this anymore.

I made a mobile transfer of 139k from my wema bank account to my first bank account on the 24th of June 2017 and uptill today, the first bank account is yet to be credited meanwhile the wema account was debited. On getting a notification of the successful transaction on the wema account, I logged on to the first bank account app but was unable to do so , hence I felt I didn't get the alert due to network challenge. The network was same all through the public holidays so I kept calm thinking the issue is from first bank.

After the public holidays, I expected my account to reflect the 139k I credited it with but it doesn't reflect ( the mobile app I use now functions well) so I called first bank customer care to complain and they said there was no transactions on the account. Thereafter I called wema customer care line, the debit transaction was confirmed though couldn't ascertain the credit transaction and was assured of a reversal transaction into my wema account after 24hrs.

The shock came in when after the 24hrs, there was no alert. I then called wema customer care line only to be told that they can confirm the success of the transaction into my first bank account. I made the person realised that I'm the beneficiary of both accounts and the first bank account is yet to be credited. She then adviced I send the first bank statement of account. On getting the statement of account to the first bank, I headed to the nearest wema bank branch where I lodged same complaints and the actions I'd taken so far. The guy collected the statement of account and confirmed the transaction wasn't successful as it's not reflecting in the statement. He then adviced I call the customer care line again and direct them to speak with him which I did but surprisingly, the agent declined speaking with any of the branch official and still insisted she couldn't do anything as I have a complete transaction with them and not even interested in the statement of account any longer. She claimed further investigation will be made without collecting details of the first bank from me.

I submitted the statement of account to the person I met at the branch and he swang to actions immediately. He sent mails to appropriate quarter and asked me to check back the next day.

The next day, the guy gave me feed back of his previous mail and said he had sent more mails to other quarter as he's not satisfied with the response he got from his previous mails. He's still on the issue cos he still called me like 8pm last night still with no positive feedback as to when the refund will be made

My concern now is how do I get back my money. Where could the money be ? And what best approach can I deploy in ensuring I get this money back.

Pls help as I'm stranded.