₦airaland Forum

Join like minds in the field of Facilities Management this august in lagos.

Hello everyone. Hope we are planning to be part of the .FM boot camp next month.

Sound customer relationship management is non negotiable i would agree.it never ends. Thanks for the tips.keep them coming olubabaa.

@olubabaa. Bring up the issues let's learn from your fountain of knowledge and experience..

As i mentioned earlier there will be an odd one or two which you have pointed out. It is an occupational hazard which comes with the job so it is expected. Educating clients or end users of the components of the SLA (service level agreement) is also a remedy.
The customer has a right to complain. He/she has a right to be heard, a right to also change service provider. Amongst some rights.
All situations may not be perfect. That challenge is what we are motivatedt to change.

THE DAISY MANAGEMENT CENTRE. 5 FESTIVAL ROAD! OPPOSITE CIVIC CENTRE! VICTORIA ISLAND! LAGOS. CONTENT INCLUDES FACILITIES MANAGEMENT OVERVIEW, OCCUPIER 'S LIABILITY, STRATEGY, LEADERSHIP AND TECHNOLOGY IN FACILITIES MANAGEMENT, COST , HSE ISSUES ETC. FEES: 145K COVERING TRAINING MATERIALS, CERTIFICATE, TEA BREAK, LUNCH.

What you refer to as crap may simply be customer feedback which is very important in service delivery and customer relationship management. Apart from the odd one or two these feedback should form data for making improvement plans which never ends as you strive to achieve the ultimate customer experience.

PLAN TO ATTEND THE FORTHCOMING FACILITIES MANAGEMENT BOOT CAMP COMING UP IN LAGOS 15TH & 16TH MAY 2013.

@gbaki_floor: i don't know where the experience you mentioned came from but various organisations, you can say, have not too pleasant styles. As for making something happen I'll not make any promises but must confess I've never heard of them before.
As for having a background in the arts you can still pursue a career in FM. International institute of facility management lists about 17 competencies required of a career in FM. You may acquire the skills and hopefully display the competence.

@laroche: thanks. What's your experience like so far in FM.

PLAN TO ATTEND THE FORTHCOMING FACILITIES MANAGEMENT BOOTCAMP IN LAGOS ON 15TH AND 16TH MAY 2013.

A ONE DAY TRAINING ON FACILITIES MANAGEMENT COMES UP AT ROCKVIEW HOTEL ON WEDNESDAY 6TH MARCH 2013. CALL MIMI 08033647124 FOR DETAILS

A ONE DAY TRAINING: FACILITIES MANAGEMENT - AN INTRODUCTION WILL BE HOLDING AT ROCKVIEW HOTEL (ROYALE ) ABUJA ON WEDNESDAY 6TH MARCH 2013. CALL MIMI ON 08033647124 FOR DETAILS.

Interestingly there some of us that are saddled with facilities management responsibilities but are not referred to as facilities managers. This may be due to various reasons...size of the firm or need....confluence of service needs and blatantly lack of the appreciation of the benefit of engaging a facility manager or management firm for such responsibilities.

Facilities Management is a career that is gaining prominence in Nigeria recently. Businesses and living areas are appreciating more the need to have their environment managed professionally rather than the old traditional ways. In this vein the need for well managed spaces and competent managers has taken center stage. What's your take.