₦airaland Forum

Hi everyone! Thanks for your honest feedback. We'd like to clarify a few things mentioned in this thread.

- Account verification: Identity verification is a necessary step to protect both our users and the platform. While it may take time in some cases, accounts are successfully verified once the correct documents are submitted.

- Multiple accounts: As per our rules (7.1.1.), only one account is allowed per person. If duplicate accounts are detected — especially if they're used to exploit bonus offers — the system may freeze the account. We strongly advise users to stick to a single account.

- Betting limits: In some cases, we may apply individual stake limits based on unusual betting patterns. These are security measures aimed at ensuring fair play for all users and are standard practice in the industry.

- Bonuses: All bonuses come with clear terms and wagering requirements, which are available on our website. We encourage users to read these conditions carefully before accepting any bonus offer.

Please note, that 1xBet is a legally operating company and is licensed by Curaçao eGaming. We follow international standards for responsible gaming, data protection, and fair play.

If you’ve encountered a specific issue, feel free to contact our support team on website/app — we’re here to help.

Best regards,
The 1xBet Team

You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential.

To successfully complete the verification, please follow the instructions provided by the Security Department. Please submit the requested documents by email at security-en@1xbet-team.com.

We kindly ask you to ensure the accuracy of the information you upload:
- Check the file sizes carefully (they should always be at least 1MB).
- Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software.
- Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.

If you have any additional questions regarding the process, please let us know.

We apologize for any inconvenience you've experienced with your withdrawal request. To assist you further, we kindly ask you to reach out to us via email at complaints@1xpartner.com. Please provide detailed information about your issue, including your player ID and all relevant withdrawal details. Additionally, attach any necessary screenshots that may help us better understand and resolve your concern.
Our dedicated team will thoroughly review your case and work towards a prompt resolution. Thank you for your understanding and cooperation.

Barryp:
For four days now I can't withdraw my money. These guys are fraudulent oo. First it was withdrawal request declined. Then I couldn't get otp from them anymore. All the support ah annoying. What shyi do now? I'm drained.

Dear, oyinsalo
We understand your concerns and want to assure you that your case is being carefully reviewed by our team.

To provide you with a more detailed and personalized response, we kindly ask you to contact us via email at complaints@1xpartner.com.

In certain cases, our Security Department may request additional documents as part of our Responsible Gaming policy and security procedures. We’ll be happy to explain everything in more detail through private communication.

Best resgards,
1xBet Team

oyinsalo:
1xbet Withholding My N2 Million Winnings – Mentally Drained & Emotionally Broken. Please Help!

Dear Nairalanders,

Please, I’m writing this in pain and deep frustration. My life has taken a dark turn since I deposited money on 1xbet — a betting platform that’s loudly promoted by Nigerian celebrities and media platforms. I never imagined I would be this deceived, but here I am. My 1xbet User ID is 1084837653.

On December 11, 2024, I deposited a total of ₦1,000,000 (₦500,000 twice) into my 1xbet account. I placed a bet with those funds — and I won. My total balance became ₦2,050,000.

That’s when the nightmare began.

Shortly after the win, 1xbet:
• Disabled my ability to deposit
• Disabled withdrawals
• Restricted me from placing any bets

I contacted their live chat multiple times — they told me to email their “security department.” I did. After days of silence, they responded asking me to resubmit documents I had already provided. I still complied and submitted:
• My National Identity Card
• My bank statement (showing the deposit)
• My BVN slip

After that, they introduced something I’ve never heard of before.

They asked me to provide a certificate proving I don’t have a gambling addiction.

Yes — 1xbet told me to get a document certifying that I don’t have gambling problems. That request was shocking, humiliating, and clearly a delaying tactic to avoid paying my winnings. What does a medical certificate have to do with accessing my own legally won money?

I’ve done nothing wrong, yet I’ve been treated like a criminal. They’re not just holding my money — they’re playing with my mental health.

Since December, I’ve been emotionally broken. I can’t sleep well. I’m begging friends for money just to survive while over ₦2 million of mine is being held hostage. All because I trusted a platform that was backed by celebrities and advertised everywhere.

I’ve tried every means possible:
• Customer support chats — copy-paste replies
• Emails — ignored
• Callback requests — nothing
• Social media — silence

I am not writing this for pity — I am writing this because I want justice. 1xbet is manipulating and abusing Nigerian users, and someone needs to stop them.

To 1xbet: If you can’t verify my account, then refund my ₦2,050,000. That money is mine. I won it fairly. This treatment is cruel and unethical.

To the Nigerian Lottery Commission, please investigate this platform. We are being abused under the disguise of verification.

To Nairalanders, please help me share this post. Let the world see what 1xbet is doing to Nigerians. I’ve seen people get justice here — I’m praying mine comes too.

#1xbetScam
#JusticeForNigerians
#VerifyOrRefund
#ReleaseOurWinnings

Hello, Monjilo!
We apologize for noticing the complaint on the forum so late. We hope the issue has already been resolved, but if you still need any further assistance, please feel free to contact us at complaints@1xpartner.com.
Best regards,
1xBet Team

Dear, BettingTruth,

Your account has been blocked following the verification process due to a violation of player rules prohibiting multi-accounting. It was found that three different accounts were accessed from the same IP address and device. According to Rule 7.1.1:

**"Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website."**

Furthermore, as per Rule 7.1.5, if a player violates the rules, the bookmaker has the right to block the account and void the winnings while refunding the deposited amount. In your case, your total deposits amounted to 6000 CAD, while you have already withdrawn 6500 CAD from our platform, which is 500 CAD more.

BettingTruth:
Thanks for the suggestion—I haven't tried that email yet. I'll definitely reach out to complaints@1xpartner.com and see if they offer better support. I appreciate the tip!

I'll update this thread with how it goes.

Cheers!

Dear, BettingTruth,

Your account has been blocked following the verification process due to a violation of player rules prohibiting multi-accounting. It was found that three different accounts were accessed from the same IP address and device. According to Rule 7.1.1:

**"Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website."**

Furthermore, as per Rule 7.1.5, if a player violates the rules, the bookmaker has the right to block the account and void the winnings while refunding the deposited amount. In your case, your total deposits amounted to 6000 CAD, while you have already withdrawn 6500 CAD from our platform, which is 500 CAD more.

IxBet:
Hello!

We are sorry to hear about your situation. We would like to look into this matter and verify the information related to your account. Please provide your gaming account number (ID) so that we can investigate and assist you with resolving this issue.

Thank you!

Dear, BettingTruth,

Your account has been blocked following the verification process due to a violation of player rules prohibiting multi-accounting. It was found that three different accounts were accessed from the same IP address and device. According to Rule 7.1.1:

**"Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website."**

Furthermore, as per Rule 7.1.5, if a player violates the rules, the bookmaker has the right to block the account and void the winnings while refunding the deposited amount. In your case, your total deposits amounted to 6000 CAD, while you have already withdrawn 6500 CAD from our platform, which is 500 CAD more.

BettingTruth:
Hey, thanks again—I just saw your reply in my other thread too! I appreciate the email tip (complaints@1xpartner.com). I'll reach out to them and keep everyone updated. Hopefully, they respond better there.

Cheers!

Hello!
Dear BettingTruth,

We’d like to take a closer look at your situation. Please share your gaming account ID so we can review the details and verify all relevant information, similar to how we assisted a player in this thread earlier. Once we’ve completed our review, we’ll be able to provide further clarification.

Thank you!

Hello!

We understand your concerns and would like to review your case. Please provide your gaming account ID so we can check the details and verify the relevant information.

Thank you!

Hello!

We are sorry to hear about your situation. We would like to look into this matter and verify the information related to your account. Please provide your gaming account number (ID) so that we can investigate and assist you with resolving this issue.

Thank you!

Hello,
We are very sorry to hear that you are facing this issue.

Please send us your client ID and the name of the bonus.
With this information, we will be able to assist you and check all the details. Additionally, if you have already contacted customer support, please provide a screenshot of their latest response.

We look forward to your reply.

Reggzy:
gimme your log in password, let me help you check it out

Dear Jeffrerycx,
Verification passed on 28.01.25, you can play and withdraw, there are no restrictions.

IxBet:
Dear Jeffrerycx,

We have been informed by our Security Department that your account has been temporarily locked while they investigate a matter involving the payment system. This process is necessary to ensure the integrity of your account and may take up to 180 days to complete.
Once the investigation is finalized, and if all submitted documents are verified as authentic, your account access will be fully restored, and you will be able to withdraw your funds without any issues.
Please rest assured that we will keep you updated throughout this process, and you will receive further communication directly from our Security Department via email. We kindly ask for your patience and understanding as we work to resolve this matter.
If you have any additional questions or concerns, feel free to contact us.

Dear Jeffrerycx,

We have been informed by our Security Department that your account has been temporarily locked while they investigate a matter involving the payment system. This process is necessary to ensure the integrity of your account and may take up to 180 days to complete.
Once the investigation is finalized, and if all submitted documents are verified as authentic, your account access will be fully restored, and you will be able to withdraw your funds without any issues.
Please rest assured that we will keep you updated throughout this process, and you will receive further communication directly from our Security Department via email. We kindly ask for your patience and understanding as we work to resolve this matter.
If you have any additional questions or concerns, feel free to contact us.

Jeffrerycx:
My 1xbet user ID is 1112515339 and My life has not been thesame since I deposited on 1xbet platform on the 10th of January 2025. I deposited over 3million naira on 1xbet and since I deposited, they disabled my deposit botton, and also disabled my withdrawal, I tried to place a bet they also restricted me, I contacted live support, they said I should email the security department. I sent the email to the security department, explaining that I cant deposit, place a bet nor withdraw, after several days of ordering constant call backs from their site, they finally responded by asking me to submit my documents again, this time I submitted my national identity card, bank statements showing how I deposited the funds, and I also printed out my BVN slip and forwarded to them again. As I am writing this review, my account is yet to be verified. I cannot deposit, place a bet nor withdraw. My 3175000 NGN is stucked. This is my first time of using 1xbet, and I signed up through an affiliate who his their brand ambassador. I signed up because Nigerian celebrities publicly advertise them including media houses. I never knew I was signing up my doom with 1xbet. I have been begging for money since on the 10th of January, till date. This company has made my life miserable since I signed up. I have contacted their live support, I have contacted their social media handle, I have contacted all there is, I have ordered for callbacks, all I get is the same message, very unethical message. They always give a default reply that is very unthinkable to comprehend. How can a customer be suffering all in the name of verification I have submitted all the documents what else is delaying me? I submitted my BVN why has my account not been verified till this very hour? The money I deposited is huge over 3million naira, pls I don't want to commit suicide because of the bad experience I am getting from 1xbet. They are maltreating me. The Nigerian government needs to be aware of their attrocities to Nigerians. They use delay tactics by hiding under the auspices of account verification to badly treat customers.

Pls 🙏🙏 verify my account 1xbet, I am suffering pls I am suffering no one to help me. I don't want to escalate this matter, kindly resolve my issue. If you cannot verify my account pls refund my deposit I beg you. I plead with you 1xbet I am begging you. Give me back my money or verify me. Let me be able to have access to my 3million naira I deposited.

Resolution

I will suggest to 1xbet to make verification process seemless and not a tug of war. They should implement good equipments that will verify customers faster. Verification should be almost instant.

Pls 🙏🙏 help me I don't want to escalate this, this money is my last hope. Pls allow me have access to my money. Verify my account let me have access to my money thank you.

Pls nairalanders, pls Nigerians help me drag 1xbet to the filt. I deposited because I see their advertisements on the media and I see popular celebrities advertise them. Pls help me 1xbet is causing me regret. Till today my 3million naira is still stocked.

Here are the proofs of all my conversations with them, here is the proof of the money in my 1xbet account. Pls they should release my money by refunding it to where I deposited or they should verify my account so that I can have access to my money.


Pls seun help me make my post visible to millions of Nigerians pls. 1xbet is using delay tactics on me. They are using my deposit to pay other players. This is the 8th day my 3million is stucked and my account has not been verified.

Unfortunately, due to high demand, there may be some technical issues with the payment system. We kindly ask you to wait a few days and then try to withdraw the funds again. In your case, there are only two possible options: wait until the method is restored, but we cannot provide an exact timeline, or use alternative payment methods.

bucketwild:
It seems you're getting it wrong, what am saying is that your whole withdrawal for banking transfer is not working. Not that am using a different method from which I deposited. What am saying is that no banking method is available on both app and website.

Your response is generic for those withdrawing using a different method from what they used for deposit. Didn't you look at the screenshot I sent?

Hello

The technical problem that caused the delay occurred on the side of the payment system. While we do our best to solve the issue, there are a number of factors on the side of the payment system that we are unable to influence, such as the regulations and speed of resolving the technical issues.

Our support team is always in touch and will closely monitor your request until the final status and the payment is received. We appreciate your understanding and patience in this situation.

If you need further assistance, please let us know!

bucketwild:
It's not only you, 1xbet Nigeria is really something else for more than 6 days now all banking options for withdrawal has been down yet it's working if you want to deposit and the customer service keeps giving same senseless answer " technical issues ' anyone withdrawan from 1xbet to bank since Wednesday?

Hello
We understand your concerns regarding withdrawing funds from your account.

For security purposes, the withdrawal method must be the same as the deposit method. This is to prevent fraudulent activities and ensure that funds are not transferred to unauthorized third parties.

If you need to change your withdrawal method, please contact our technical support team by email info-en@1xbet-team.com. They will assist you with the process, which may include some verification steps to ensure your account's security. Once verified, you can request a change in the withdrawal method.

If you have any further questions or need assistance, please feel free to contact us. We'll be glad to help!

bucketwild:
Has anyone been able to withdraw via banking options on 1xbet for 6 days now? I mean the banking deposit option works when you want to deposit but nothing works when you want to withdraw even the crypto withdrawal.

Anyone experiencing same issue, just getting negative comments online about 1xbet. Am not here to run down the company just that it's very unprofessional. Their customer support keeps giving same response "technical issues" from provider and not from us.

Yet you want your users to deposit more and can't get your withdrawal options up. Please MODS get this to front page. They company need to bear some responsibility. I have friends using 1xbet in other African countries and their platforms is working well but 1xbet Nigeria NOTHING

Hello
Thank you for assisting us and providing all the necessary details!
According to the information we have received from our Security Department, your account was blocked at your request due to issues related to gambling addiction.
Guided by our responsible gaming policy, we strive to provide a safe gaming environment. Therefore, when any problems with gambling are acknowledged and a gambling addiction is present, we take all necessary actions to prevent any negative consequences by restricting access to betting and games.
Kind regards,
The 1xBet Team

abba190b:
I have gotten rid of 1xbet
I have blocked my sporty till 2100

alaind:
If you think I'll share my information on this site so you can steal more my money you are wrong!!!! I have already contact you by email why are you not replying to me I need my money right now I HAVE THINGS TO DO

Hello alaind,

We're very sorry for the delay. We are positive that our support specialists are already working hard on resolving your issue. We will do our best to hasten this process. Since the transaction is processed by the payment system's side, we need a confirmation from the payment system representatives to locate the funds and resolve the issue, which may take some time. We greatly appreciate your understanding and assure you that as soon as the information is verified by the payment system, and we receive a response, our support team will inform you promptly about it via email.

In case you have any additional questions, our team is always happy to help!

alaind:
Yeah, I wanna complain as well. I have made a deposit few days ago, (01.11, even a week ago!!!) and this guys still didn't pay me even a cent!!! I just want my money back, this bastards...

Hello alaind,
Thank you for bringing this issue to our attention. We understand the importance of fast funds crediting and do our best to ensure that all transfers are processed instantly - both deposits and withdrawals. To ensure the security of your data, we recommend continuing to communicate confidentially with support on the website. However, if you would like to check the status, please provide your gaming ID, the date, time, and amount of the deposit, and transaction screenshot so we can make sure your issue is resolved. Please send this information to us via email complaints@1xpartner.com, and we will ensure that your funds are located and credited.

Best regards,
1xBet Team

Dear Koikoi123,

We understand your frustration and would like to address your concerns directly. Account verification is a necessary process to ensure compliance with legal requirements and to protect both our users and the platform from fraudulent activities. These procedures are applied to all users in accordance with legal obligations, not selectively.

An account is not blocked immediately without notice or reason. We may temporarily decline withdrawals or bets, notifying you that verification is required. Only after the verification process is completed, and if any violations of company rules or terms are found, can further cooperation be denied. If the account holder's identity is confirmed and all rules have been followed, the ability to withdraw funds and place bets will be restored.

We emphasize that we operate within legal frameworks to ensure fairness and integrity. If you still have unresolved issues, please provide the requested details, and our team will assist you as soon as possible.

Best regards,
1xBet Team

Dear Koikoi123,

We want to assure you that we are fully committed to resolving any issues in compliance with both the regulations and policies that govern our platform.
When you registered for an account, you agreed to the platform's terms and conditions, which outline the verification process. This includes standard KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures, which are required by law and enforced by regulatory bodies in the betting industry. These procedures ensure the security of our users and the integrity of our operations.
As per Section 7.1.3 of our terms and conditions, the company reserves the right to request any documentation necessary to verify the identity or other details provided by participants (such as passport data or proof of residence). This is a standard practice across the industry and not specific to our platform alone. Additionally, no payments will be processed until this verification is complete.
We understand that the requests for documents, including utility bills or other forms of proof of identity, may seem unusual or excessive, but these steps are necessary to comply with legal obligations. They also help protect users from fraud and other risks.
We would like to clarify that we are not withholding any funds unjustly or arbitrarily. The security measures in place are there to ensure that all transactions are legitimate and compliant with regulations.
If you can provide the requested documents and cooperate with the verification process, our specialists will be able to assist you in resolving the situation and restoring access to your account, provided that no violations of the company’s rules are found.
We sincerely apologize for any inconvenience you have experienced and appreciate your understanding and cooperation.

Best regards,
1xBet Team

Dear Koikoi123,

in your situation, we had no bad intentions, and the security service acts only according to the rules. Therefore, we count on your understanding and cooperation. According to the screenshots you sent, we see that you are already in correspondence with them, which means the issue is being worked on. Unfortunately, since we cannot identify you here, it is difficult for us to provide more details. If you specify your account number, we can provide more information. However, sharing personal data on third-party resources may not be safe, so we still recommend continuing the dialogue with the security department via email.

The verification procedure is standard for all betting companies, so if you are asked for documents to confirm that you are indeed the account owner, please provide all necessary confirmations, and our specialists will be able to help you resolve the issue and restore access to your account.

Best regards,
1xBet Team