Thanks guys for the response

Tittusstar22:
contact jumia's customer care

I called their number no response

The debit alert from my bank

Hi guys
Please help me out.
I made my first order on Jumia today for the romoss sense 6 powerbank.
When I made the first order I was sent an otp code from my bank to confirm the payment but I dropped my phone to attend to something while I was waiting for the code. When I came back the otp had expired so I reordered.
I made the payment with my Access bank MasterCard and was debited as there was no option for pay on delivery for the product. After making the order I was shown processing.
I checked the order now and I was shown that my order was cancelled as payment was unsuccesful..
I havent been refunded neither have I received a call or sms from jumia.
Plz help me out

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