She should go to the TLS centre and collect her passport. My wife had a similar case and I told her to go there which she did and they gave her her passport.

Austine2020:
Pls how did u know that your passport is ready for collection from TLS? Did TLS sent u an Email? Am asking because Ukvi "Decided" on my wife Application on the 13 of june, But uptill now we haven't heard anything either from the embassy or receive any Email from TLS, Before we start talking of DHL, because we paid DHL for delivery also. She is going for conference,All her colleagues even the ones that didn't get their visa have collected their passport through DHL earlier this week accept her.

I have the same problem and have tried it more than thirty times and its saying it doesn't recognise the reference number.

Austine2020:
I did it again starting with the GWF and then the 9 digit numbers,but still no way. Or is it because it doesn't work at night,but works during working hours alone?

Please, I made a Tier 4 dependent application to join my spouse at Ikeja which was refused because I didn't do a TB test. I reapplied at VI, Lagos and submitted my application wednessday and included the TB result. The result of the TB result shows am pregnant, will that be a problem? secondly, applications made in VI, are they determined in Nigeria? and finally, I have not received an email to say my application has been received or sent to the UKVI.