₦airaland Forum

Customer Service & Key Account Manager

Location: Mowe–Ibafo, Ogun State
Employment Type: Full-Time, Onsite

Position Overview

We are seeking a motivated, customer-focused, and results-driven Customer Service & Key Account Manager to join our growing team.

The successful candidate will be responsible for building and maintaining strong customer relationships, managing key customer accounts, supporting customers throughout their journey, driving software sales, promoting our digital platforms, and contributing to customer acquisition and business growth.

This role is ideal for someone who enjoys interacting with customers, solving problems, generating sales opportunities, managing online communities, and working in a fast-paced technology-driven environment.

Proximity to Mowe/Ibafo is a significant advantage.

Key Responsibilities

Customer Service & Key Account Management

* Serve as a primary point of contact for customers and key accounts.
* Build and maintain strong, long-term relationships with customers.
* Respond promptly and professionally to customer enquiries through various channels.
* Understand customer needs and recommend appropriate products and services.
* Follow up with existing and prospective customers to ensure satisfaction and encourage continued engagement.
* Manage customer complaints, feedback, and service requests professionally.
* Identify opportunities to improve customer satisfaction, retention, and account growth.
* Maintain accurate records of customer interactions, account activities, and follow-ups.
* Escalate complex technical or customer issues to the appropriate team and ensure timely resolution.

Sales & Business Development

* Promote and sell the company's software solutions and digital services.
* Identify new business opportunities and convert prospects into customers.
* Conduct online and offline sales activities to generate qualified leads.
* Follow up on leads, enquiries, product demonstrations, and prospective customers.
* Build relationships with prospective clients and understand their business needs.
* Cross-sell and upsell relevant products and services to existing customers.
* Support the company in achieving monthly and quarterly sales targets.
* Develop and maintain a strong pipeline of prospective customers.

Digital Marketing & Website Promotion

* Promote the company's websites, products, and services across relevant online channels.
* Support digital marketing and customer acquisition initiatives.
* Manage and engage with customers and prospects across social media platforms.
* Create and implement creative approaches to increase online visibility and customer engagement.
* Identify opportunities to increase product awareness, adoption, and customer acquisition.
* Support growth-hacking initiatives and other innovative marketing activities.

Website & Content Management

* Upload and update customer information and content on company websites.
* Assist in maintaining accurate and up-to-date website content.
* Support customers with basic website-related requests where required.
* Coordinate with the technical team to report, track, and follow up on website or software issues.
* Ensure customer-related website content is properly managed and maintained.

Basic Technical & Software Support

* Provide first-level support to customers using the company's software products.
* Guide customers through basic software features and functionality.
* Assist customers with basic troubleshooting and product-related enquiries.
* Identify and document technical issues before escalating them to the appropriate technical team.
* Follow up with customers to confirm that reported issues have been resolved satisfactorily.

Qualifications & Experience

* ND, HND, or BSc in any field.
* Current NOUN undergraduate students may also be considered.
* Minimum of 6 months' experience in customer service, customer relationship management, sales, account management, or a related role is an advantage.
* Experience in software sales, digital marketing, account management, or technology-related customer support is an added advantage.
* Experience managing social media accounts or online communities is an advantage.
* Candidates living around Mowe, Ibafo, Berger, Magboro, or surrounding areas are strongly encouraged to apply.

Required Skills

Customer Service & Account Management

* Excellent customer service and relationship-management skills.
* Strong follow-up, problem-solving, and conflict-resolution abilities.
* Ability to understand customer needs and provide appropriate solutions.
* Ability to maintain strong relationships with customers and key accounts.

Sales & Communication

* Excellent verbal and written communication skills.
* Ability to confidently present and promote products or services.
* Strong negotiation, persuasion, and relationship-building skills.
* Proven sales ability or strong potential to drive sales.
* Ability to identify sales opportunities and convert prospects into customers.

Digital & Technical Skills

* Good working knowledge of Microsoft Word, Excel, and PowerPoint.
* Basic spreadsheet and word-processing skills.
* Comfortable using websites, social media platforms, email, and other digital tools.
* Basic understanding of software applications and troubleshooting.
* Knowledge of digital marketing, online advertising, and customer engagement is an advantage.

Personal Attributes

* Customer-focused and results-oriented.
* Self-motivated, proactive, and commercially minded.
* Excellent interpersonal and relationship-building skills.
* Ability to work independently and as part of a team.
* Strong organizational and multitasking abilities.
* Willingness to learn new software, tools, and processes.
* Creative approach to sales, marketing, and customer acquisition.
* Strong attention to detail and accountability.
* Ability to work effectively in a fast-paced environment.

What We Are Looking For

We are looking for someone who can combine excellent customer service, key account management, sales, and digital engagement to help drive business growth.

The ideal candidate should be comfortable speaking with customers, managing accounts, following up on leads, promoting products online and offline, assisting users with basic software issues, and identifying opportunities to increase customer satisfaction, retention, and revenue.

If you are energetic, confident, technology-savvy, commercially minded, and passionate about helping customers, we would like to hear from you.

Application Process

Interested candidates should send their CV along with a cover letter explaining why they are suitable for the role.

Apply Here:
https://ujobs.co/jobs/customer-service-officer/details

Company Websites:
http://www.kingsoft.com.ng
http://www.webguru.com.ng

Email:
hr@kingsoft.com.ng

Application Tip:

Candidates residing close to Mowe–Ibafo are encouraged to highlight their location and relevant experience in customer service, key account management, sales, software support, digital marketing, or business development in their CV and cover letter.

Job Title: customer service and Account Officer
Location: Mowe - Ibafo
Employment Type: Full-time Onsite

Position Overview:
We are seeking to recruit a motivated and customer-focused customer service / Account Officer to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess the skills to effectively manage customer relationships. This role involves a mix of remote and onsite work, providing flexibility and the opportunity to engage directly with customers.

Qualifications, Skills, and Experience:
Proximity to mowe will be an advantage.
Educational Requirement: ND/BSc/HND in any field, or current NOUN undergraduate.
Experience: Minimum of 6 months in customer Relationship Management is a plus.
Social Media Management experience is an added advantage.

Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Basic proficiency in spreadsheet and word-processing software.
Communication: Strong verbal and written communication skills.
Interpersonal Skills: Ability to work both independently and as part of a team.
Multitasking: Ability to manage multiple customer requests simultaneously.
customer service: Exceptional service and follow-up skills.

Key Responsibilities:
Website Promotion: Promote our website across various online channels.
Sales: Drive offline sales initiatives.
customer Feedback: Manage and respond to customer/account feedback.
Content Management: Update and upload customer content to the website.
customer Support: Provide customer support and resolve issues effectively.

Engagement:
Engage with customers through software sales.
Manage social media channels and engage with the online community.

Requirements:
Sales Skills: Proven ability to drive sales.
customer service: Strong customer service and support skills.
Internet Marketing: Experience in online marketing and engagement.
Growth Hacking: Innovative approaches to marketing and customer acquisition.
Technical Support: Basic software support skills.

Compensation:
Starting Salary: Attractive

Application Process:

Candidate must reside around Mowe , Ogun State.

Interested candidates should send their CVs to (with a cover letter):

Email: hr@kingsoft.com.ng and webguru.com.ng@gmail.com

Website: kingsoft.com.ng ; www.webguru.com.ng

Job Title: customer service and Account Officer
Location: Mowe - Ibafo
Employment Type: Full-time Onsite

Position Overview:
We are seeking to recruit a motivated and customer-focused customer service / Account Officer to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess the skills to effectively manage customer relationships. This role involves a mix of remote and onsite work, providing flexibility and the opportunity to engage directly with customers.

Qualifications, Skills, and Experience:
Proximity to mowe will be an advantage.
Educational Requirement: ND/BSc/HND in any field, or current NOUN undergraduate.
Experience: Minimum of 6 months in customer Relationship Management is a plus.
Social Media Management experience is an added advantage.

Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Basic proficiency in spreadsheet and word-processing software.
Communication: Strong verbal and written communication skills.
Interpersonal Skills: Ability to work both independently and as part of a team.
Multitasking: Ability to manage multiple customer requests simultaneously.
customer service: Exceptional service and follow-up skills.

Key Responsibilities:
Website Promotion: Promote our website across various online channels.
Sales: Drive offline sales initiatives.
customer Feedback: Manage and respond to customer/account feedback.
Content Management: Update and upload customer content to the website.
customer Support: Provide customer support and resolve issues effectively.

Engagement:
Engage with customers through software sales.
Manage social media channels and engage with the online community.

Requirements:
Sales Skills: Proven ability to drive sales.
customer service: Strong customer service and support skills.
Internet Marketing: Experience in online marketing and engagement.
Growth Hacking: Innovative approaches to marketing and customer acquisition.
Technical Support: Basic software support skills.

Compensation:
Starting Salary: Attractive
Data/Airtime: Provided weekly

Application Process:
Interested candidates should send their CVs to (with a cover letter):

Email: hr@kingsoft.com.ng and webguru.com.ng@gmail.com

Website: kingsoft.com.ng ; www.webguru.com.ng

Job Title: customer service and Account Officer
Location: Mowe - Ibafo
Employment Type: Full-time Onsite

Position Overview:
We are seeking to recruit a motivated and customer-focused customer service / Account Officer to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess the skills to effectively manage customer relationships. This role involves a mix of remote and onsite work, providing flexibility and the opportunity to engage directly with customers.

Qualifications, Skills, and Experience:
Proximity to mowe will be an advantage.
Educational Requirement: ND/BSc/HND in any field, or current NOUN undergraduate.
Experience: Minimum of 6 months in customer Relationship Management is a plus.
Social Media Management experience is an added advantage.

Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Basic proficiency in spreadsheet and word-processing software.
Communication: Strong verbal and written communication skills.
Interpersonal Skills: Ability to work both independently and as part of a team.
Multitasking: Ability to manage multiple customer requests simultaneously.
customer service: Exceptional service and follow-up skills.

Key Responsibilities:
Website Promotion: Promote our website across various online channels.
Sales: Drive offline sales initiatives.
customer Feedback: Manage and respond to customer/account feedback.
Content Management: Update and upload customer content to the website.
customer Support: Provide customer support and resolve issues effectively.

Engagement:
Engage with customers through software sales.
Manage social media channels and engage with the online community.

Requirements:
Sales Skills: Proven ability to drive sales.
customer service: Strong customer service and support skills.
Internet Marketing: Experience in online marketing and engagement.
Growth Hacking: Innovative approaches to marketing and customer acquisition.
Technical Support: Basic software support skills.

Compensation:
Starting Salary: N70,000 monthly
Data/Airtime: Provided weekly

Application Process:
Interested candidates should send their CVs to (with a cover letter):

Email: hr@kingsoft.com.ng and webguru.com.ng@gmail.com


Website: kingsoft.com.ng ; www.webguru.com.ng