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Still actively recruiting

WhatsApp contact 08167416273

Job Title: Tech & Customer Support Executive
Company: uEstate AI
Location: Remote / Hybrid (Nigeria)
Employment Type: Full-Time

About U Estate
uEstate is a fast-growing PropTech + AI-enabled B2B platform helping real estate professionals adopt technology to grow their businesses. Through our suite of digital tools, AI-powered services, and property solutions, we enable agents, landlords, developers, and property businesses to work smarter, close more deals, and deliver better experiences to their clients.
As we continue to grow, we're looking for a patient, tech-savvy, and customer-focused individual to ensure our users have an exceptional experience using our products.


Role Overview
As the Tech & Customer Support Executive, you will be the first point of contact for our users. Your role is to help customers successfully use our platform, troubleshoot issues, answer questions, and ensure that agents and landlords receive timely support.
You will bridge the gap between our customers and our technical team by identifying issues, documenting feedback, and helping improve the overall user experience.

Your mission is simple:
Help our users succeed with our technology.

Core Responsibilities:

1. Customer Support
Respond to customer enquiries through WhatsApp, email, phone calls, and other support channels.
Assist users with registration, onboarding, and account setup.
Guide agents and landlords on how to use the U Estate platform effectively.
Resolve common user issues promptly and professionally.
Escalate complex issues to the appropriate team members.

2. Technical Support
Troubleshoot basic technical problems relating to the website and mobile application.
Assist users experiencing login issues, payment difficulties, listing problems, or navigation challenges.
Test reported bugs and reproduce issues where possible.
Document technical issues accurately for the product or engineering team.
Verify that reported issues have been resolved before closing support tickets.

3. User Onboarding & Education
Conduct onboarding sessions for new users when necessary.
Develop simple guides, FAQs, and support materials.
Educate users on new features and updates.
Encourage adoption of platform tools and best practices.

4. Feedback Collection & Product Improvement
Gather customer feedback and identify recurring pain points.
Share insights with product, operations, and leadership teams.
Recommend improvements that enhance customer satisfaction and product usability.

5. Support Operations
Maintain accurate records of support interactions.
Track and update customer issues until resolution.
Monitor response and resolution times.
Contribute to improving support processes and documentation.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
First response time to customer enquiries.
Average issue resolution time.
Customer satisfaction ratings.
Number of support tickets resolved.
Percentage of issues resolved without escalation.
User onboarding completion rates.
Reduction in repeat support requests.
Accuracy and completeness of support documentation.


Ideal Candidate
Experience
Previous experience in customer support, technical support, or helpdesk roles is preferred.
Experience supporting software, apps, or digital platforms is an advantage.
Experience in real estate, PropTech, or SaaS environments is a plus.

Skills
Excellent communication skills.
Strong problem-solving abilities.
Patience and empathy when dealing with customers.
Good written English.
Ability to explain technical concepts in simple language.
Attention to detail.
Organised and dependable.
Ability to multitask in a fast-paced startup environment.

Technical Requirements
The ideal candidate should have a working knowledge of:
Smartphones and mobile applications.
Web applications and browsers.
Email and WhatsApp communication.
Google Workspace (Docs, Sheets, Forms).
Basic troubleshooting techniques.
CRM or support ticketing systems (an advantage).
AI tools such as ChatGPT or similar productivity tools (an advantage).

Who This Role Is For
Someone who genuinely enjoys helping people and gets satisfaction from solving problems.
Someone who can remain calm under pressure and is willing to go the extra mile to ensure customers feel supported.
Someone who believes that excellent customer experience is a competitive advantage.

What Success Looks Like After 12 Months
✅ Customers receive timely and helpful support.
✅ User onboarding becomes smooth and efficient.
✅ Customer satisfaction improves consistently.
✅ Product teams receive valuable customer insights.
✅ Support processes become more structured and scalable.
✅ Users confidently adopt and continue using U Estate's tools.

Compensation
Competitive salary (to be discussed).
Performance-based incentives may apply.
Opportunity for growth within a rapidly expanding startup.
Exposure to PropTech, AI adoption, and digital innovation in real estate.


To Apply
Due to the rules on Nairaland, we would be posting a WhatApp contact in this thread

Your CV/Resume
A short note explaining why you'd be a great fit for this role
Any previous customer support or technical support experience
Examples of situations where you helped solve a customer's problem

There are still spots in major cities like Lagos, Port Harcourt, Abuja, Ibadan, and Kaduna

What are your thoughts on growing using this model?

More slots are now open

yarolabs:
where is ur. Contact

WhatsApp contact 08167416273

If you’re running a one person property management business, the biggest challenge usually is not getting clients.

It is staying organised as things start growing.

At first it feels manageable.

A tenant sends a complaint on WhatsApp. A landlord calls about rent. Someone asks for inspection updates. You keep everything in your head or scattered across chats.

Then suddenly:

* You forget follow ups
* Maintenance requests pile up
* Tenants complain about slow responses
* Landlords feel ignored
* Revenue starts leaking quietly

I have been speaking with a number of small property managers recently and I noticed many are facing the same issue.

Not because they are bad at what they do.

But because they are trying to scale manually.

One thing that helped some of them massively was setting up a very simple CRM and workflow system, even before hiring a team.

Nothing too complicated.

Just a simple structure where they can:

* Track tenants
* Log complaints
* Follow up on rent
* Organise landlords
* Track maintenance issues
* Monitor vacant properties
* Keep inspection notes in one place

The interesting part is how much this changes revenue.

Because once things stop slipping through the cracks:

* Tenant retention improves
* Response time improves
* Landlords trust you more
* Referrals increase
* Vacancies reduce

Most small property managers think they need more properties before using systems.

Honestly, it is the opposite.

You need systems before growth happens.

Lately I have been testing a few tools around this and one thing I actually like about the U Estate app is that it combines a lot of these workflows in one place instead of forcing you to jump between WhatsApp, spreadsheets, notes, and multiple apps.

Especially useful for smaller operators because it is mobile first, so even while outside inspecting properties or speaking with tenants, you can still:

* track issues
* update property records
* manage follow ups
* monitor opportunities
* organise conversations

without needing a full office setup.

Another thing I noticed is that many property managers are sitting on hidden revenue opportunities because they do not track their data properly.

For example:

* Which properties stay vacant longest
* Which landlords generate the most issues
* Which locations have the strongest rental demand
* Which tenants renew consistently

Once you can see patterns clearly, decision making becomes easier.

You stop operating reactively.

The biggest advantage large property companies have is not always money.

It is structure.

And honestly, smaller operators can now access similar systems without spending heavily upfront.

Curious to know how other property managers here are currently handling:

* tenant management
* rent tracking
* maintenance requests
* landlord communication

especially if you are still running things mostly through WhatsApp and spreadsheets.

They haven't replied to my email. Their phone lines are not being picked up.

Why do you think most agents fail?

Let's keep this conversation going.

It's not news things are currently difficult for people in Nigeria with the high rate of inflation.
It’s been a tough stretch for a lot of realtors recently.

I’ve been speaking with a number of agents lately, and a common feeling has been how difficult it’s become to maintain momentum, stay motivated, or feel like the hard work is translating into real progress.

Part of what I’ve been thinking about is how growth in real estate shouldn’t always feel stressful or draining.

I genuinely think agents should be able to enjoy the process of growing their business, feel good about their progress, and have a bit more fun with the work they do every day.

That’s why I tried to build uEstate using AI in a way that feels more engaging, enjoyable, and rewarding to use day-to-day, something that helps agents stay focused on growth without making the job feel heavier than it already is.

I'd love to hear your thoughts.

This video walks you through the demo.
https://youtube.com/shorts/Reb-1OTnkdc?si=RSvZDX3MnjNC48wO

Still hiring

Kingxp:
Am interested

Please check the thread for our WhatsApp contact.

uEstate plans to have agents in all the local governments in Nigeria

ambale:
What's the process involved in doing this

It's a simple reach out you can do at the comfort of your home most of the time.
Please reach out to me to learn more before your region gets occupied.

Nice to see the interests in this opportunity.

Still recruiting, contact us using the WhatsApp number above

WhatsApp contact 08167416273

This opportunity is open to all locations in Nigeria

You could look up our company by googling “U Estate NG”

💰 How You Make Money (₦10,000 per Referral)

You earn ₦10,000 for every successful referral, but here’s what “successful” means:

Step-by-step process:
1️⃣ You introduce a real estate agent or landlord to our platform
2️⃣ They download the app and register
3️⃣ They actively use the app for at least 3 days
(This shows they are genuinely interested, not just testing)
4️⃣ They become a paying user OR actively engage with the platform

✅ Once all these are completed →
🎉 You earn ₦10,000 for that referral
🎯 What Your Job Really Is
Find real estate agents / landlords
Explain how U Estate helps them grow
Guide them to sign up
Follow up to ensure they actually use the platform
That’s it.

📊 Example Earnings
If you bring:
1 successful referral per day → ₦10,000
= ₦300,000/month
2 per day → ₦20,000
= ₦600,000/month
5 per day → ₦50,000
= ₦1.5M/month 🚀

⚠️ Important Notes
Payment is only for active, genuine users
Fake accounts or inactive users won’t count
Quality > Quantity

🚀 Why This Is a Big Opportunity
Real estate agents NEED tools to grow
You’re offering something valuable, not just selling
No limit to how much you can earn
Fully performance-based, your effort = your income

📲 Ready to Start?
Reply here or reach out:
📱 send a dm or quote this post, and I’d drop my contact in the thread.

OAkanni001:
Thanks so much sir. But, which programming languages will you advise I focus on?

Focus on Next JS framework, you can’t go wrong with it. Use typescript instead of JavaScript.

So true, built a complete proptech, google 'U Estate NG' using antigravity IDE for free.

On the U Estate app:
Landlords can manage their tenant and collect payments
Renters can find properties the want by setting alert based on their budget and other criteria, they can also manage their bills.
Agents track their growth with a gamified experience

I'm literally deploying features in hours.

The headache now is distribution.

I built a complete proptech, google 'U Estate NG' (Mods keep removing my weblink post) using antigravity IDE for free.

On the U Estate app:
Landlords can manage their tenant and collect payments
Renters can find properties the want by setting alert based on their budget and other criteria, they can also manage their bills.
Agents track their growth with a gamified experience

I'm literally deploying features in hours.

The headache now is distribution.