₦airaland Forum

The Client may have been having a bad day due to frustration and sees your platform as an opportunity to vent. They seem they are displeased about something else, though the delay may be a trigger point for their angry remarks. In addition to remaining professional, reassuring the client that you will deliver earlier than their expectation will show commitment. However, you may consider a refund policy that illustrates timelines for a refund and conditions showing what warrants a refund. If these conditions are not met, and still client wishes to receive their money back, a fee needs to be charged on their amount to cater for breach of contract, whenever a service was delivered.