₦airaland Forum

Somewhat tangential to this is something I learned from Steli Efti's sales and marketing podcast. He learned a tool called HUCA - hang up and call again. It's a great tactic when talking to customer service representatives who deny your request for something, such as nullifying bank overdraft fees or airline cancellation fees. If you HUCA, you will most likely be talking to someone else who is more amenable to your request. The point is never give up!