₦airaland Forum

greenhulk:
Is it just me or does ntel 4g suck at streaming? With a speed of approximately 20mbps it still buffers when streaming YouTube videos at 360p. In fact I only stream without buffer at 360p when I get above 30mbps. On MTN on the other hand with just 10mbps I can stream at 480p without buffer. With 17mbps on MTN I can stream at 720p. Looks like ntel network is only good at surfing and downloading which is very fast, for streaming u need to get around 40mbps before j can enjoy it. I don't know if any one else experience this.

Yep, very right. It's poor for streaming.
I can't believe the 4G network load on Instagram pictures.
Never ever seen i started using Instagram, have I experienced such.

All good. All ISPs have their Pros and Cons. Weigh them before making a decision.

Update
Left the place 16:25. Got in due to traffic 20:30 when I'm supposed to be by 17:10 latest.

I received calls from the manager, tech guy, head of communication, etc.

I've told them it's not the money for some Nigerians.... the time wasted, the disloyalty I received from the management is what I need compensation for which ofcourse, it is impossible.

My family and friends had never seen me so furious before and they just have to pay somehow for this.


Head of Comm said they will give me a month free. Pffff. Do they think that would do for time wasted?


They delivered the router and sim to my house 12:30 on Saturday 24th September 2016.

Tested and working.
I hope it stays that way. It is 18:02 now. Still working. Family had told me to Let it go and not to publish them in The Punch on Monday.
It's absurd. I must say.

Well, I think I've managed to stand for 200mins on my feet just to get Ntel to simply give me a new line or a refund but it's not the case.

My loss for subscribing to Ntel.
36000 modem
20000 for 2 months subscription
2500 for calling customer care numerous times no solution.
7000 to visit ikoyi branch twice and ikeja branch.

Thanks 65600Naira.

I will now leave it to them to decide.

Left their office(Ikoyi) at 16:25 Friday 23rd September 2016. No new sim, no refund. All 65,600Naira gone to waste.
Mariam you tried.

Not sure fideusi knows what management means nor the tech guy in blue does.

Signing off.

Lesson learned.
Be wise about which network you want to settle for.

For all Ntel potential users,
See the link below about my experience.

For all interested ntel users.

On 22 Sept. 2016.
I sent the email below.
This is what getting an extra line on Ntel caused me in the last 36hours.
image1.JPG
Many thanks to you guys.

2 devices from Ntel both indicating no network.

My house is next to your mass yet no network.

Your customer care says my line is active at the time of taking the pictures above.

How does that make up to be the best network?

Be sure this message is going viral in by 12noon on Friday if the network are still on red.

By 1pm, I will be back at ikoyi for a refund.

I hope this is very clear.

Thanks for doing great business with me.

oloet:
this is quite unfortunate, create a thread about this and share the link here

I'm still here 15:58 on my feet. Ntel has not rectified the problem.

It is 3:25pm
Today, I have been at the Ntel office since 1pm as mentioned in my last post.

The manager (kingsway) branch and customer service assistant don't know what they are to do after a lot of trail and error to get the line working.

As a gentleman, I have been quite polite in my approach to get a refund OR get a new line but it seems this is hard to do for both the manager (fideusi) and the customer assistant (Mariam).

The "Tech" guy I saw is a joke. I don't know how to best tell him his not doing his job but I'm going to .....

If you are thinking of Ntel.... unlimited internet... cheap yes it is, Think Again.

You may end up being a victim like myself who bought a router (N36,000) and 2 months (N20,000) for the price of 3 on the 21st September 2016 and still facing terrible approach as to what to do.

I stood on my feet for 3hrs without sitting just because I needed what I paid for to work.

I'm stuck. That's a fact. I can go crazy on these people for crying out loud but I won't.

NTEL can be sure of one thing after reading this post.
You've lost potential customers maybe not a lot but enough revenue to pay 10 staff a year.

For all interested ntel users.

On 22 Sept. 2016.
I sent the email below.
This is what getting an extra line on Ntel caused me in the last 36hours.
image1.JPG
Many thanks to you guys.

2 devices from Ntel both indicating no network.

My house is next to your mass yet no network.

Your customer care says my line is active at the time of taking the pictures above.

How does that make up to be the best network?

Be sure this message is going viral in by 12noon on Friday if the network are still on red.

By 1pm, I will be back at ikoyi for a refund.

I hope this is very clear.

Thanks for doing great business with me.