₦airaland Forum

Please I need advice urgently on this TV repair issue at Arena Market, Oshodi.

I gave my 55-inch TV to a technician who took it to Arena Market, Oshodi to fix the screen. When he got there, they charged ₦210,000, which was a bit above my budget. I told him to hold on while I raised the money. I wasn’t in a hurry because I had another TV I was using at home.

By April this year, I had the money ready, so I contacted him, got his account details, and paid the full ₦210,000. Since then, he kept delaying, saying they were still working on it. Then just last week (July), he said the TV was ready and brought it to me.

But what he brought was a 43-inch TV, not my 55-inch. I immediately raised concern. That’s when the repairer at Arena told him he had made a mistake — he had worked on and delivered someone else’s 43-inch TV, thinking it was mine, while my original 55-inch was still lying untouched in the store.

Now here’s where it gets worse:

He told me to hold on to the 43-inch TV for now. He said he would look for a buyer for the 43-inch screen, and once he sells it, I should bring it back so he can either refund me or we can renegotiate fixing my 55-inch — because, according to him, the cost is now higher than the ₦210,000 I already paid.

When I asked how long this would take, he said he can’t tell.

Honestly, I feel scammed and disrespected. I’ve been patient all along, but now I’m fed up. I don’t cheat people, and I can’t stand being cheated either.

Please house, is there any authority, market union, or consumer protection body I can report this to at Arena Market?
I’m considering involving the police, but I want to get proper advice before reacting out of anger.

What’s the best step to take from here?