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Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 9:55pm On Oct 30, 2025

Babalegba:
Access bank has always been slow in processing refunds as well.

Not a good report about them!

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 7:13pm On Oct 29, 2025

Odunsijr:
I chatted with a human agent, and I was told that for my particular refund, there’s no ARN given the refund method used from their end. I sent them evidence from my bank requesting for the ARN and the date and time of the refund, but I got the same response. They only provided me with a refund proof letter and an email containing the refund reference number and other refund details, but the ARN wasn’t included.

I’ve also been reaching out to Access Bank customer service through calls, and I provided them with the refund reference number. I was still on a call with their customer service earlier today, and the lady I spoke with said she’d personally give me a call or that I’d get feedback from the bank later.

I’m getting impatient already, would it be possible for me to request a chargeback?

Instead of trying to solve the problem using phone calls and online approach, why not go to a nearby branch of your bank? Majority of those online customer agents are just there like figure-head. They know nothing!

Go to your bank and show them all the refund evidences from Aliexpress.
0.9M is not a small money!

6 Likes

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 2:10pm On Oct 29, 2025

Odunsijr:
Good morning, AliExpress did not provide an ARN number for the refund. They keep saying that the particular refund does not have an ARN due to the method they used for processing. Each time I contact their customer service, I receive unclear and inconsistent responses.

I’ve attached the proof of refund and refund history for your review, as you can see, no ARN was provided. Kindly advise on the next steps to take.

Something is missing somewhere!

Option 2 under "track the refund" clearly mentions "Acquirer Reference Number, which is the ARN. That means, the number should be made available, without which your bank won't be able to trace the money. That the number is missing there however, is not funny — it's either a system error or an omission from Aliexpress. Did you chat with human agents or it's a bot you communicated with?

In the meantime, and while sorting out the ARN issue with Aliexpress, contact your bank again and furnish them with "the refund proof" information. Ask them if using your debit card number (the 16 digits) would be enough for tracing the money.

1 Like

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 12:19am On Oct 29, 2025

Odunsijr:
Good morning everyone,
I still haven’t received my refund till now. I contacted my bank (Access Bank), and they said they need the ARN as well as the exact date and time of the refund. I also reached out to AliExpress customer service, but they’ve been giving unclear responses saying the particular refund doesn’t have an ARN, among other things.

It’s been over 21 days now, and I’m starting to get worried. Should I go ahead and request a chargeback from my bank? Please, I’d really appreciate your advice on what to do.

All refund would definitely have ARN attached to it ( don't know if things have really changed in recent times sá ) because it helps in tracing the whereabouts of the fund in a situation where the recipient account experiences credit delay.

Retrieving ARN shouldn't be difficult. The code is usually found on the order refund page —select the order, look for "Refund completed or refund finished (or something similar)" and you shoud see information relating to the ARN there. Copy and send to your bank. That's all!

Additional info :

Explore the 2 options below aliexpress information relating to the refund. That is:
'Track your refund' and 'refund prof'

2 Likes

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 12:13pm On Oct 25, 2025*

Encitee3991:
Thing is, Nigeria is messed up in every sector. Wrong people occupying key position in government parastatal.

I said it then, as if I knew what the government of the day is capable of doing!

One of us posted here a couple of months ago a statement credited to the NCS that item(s) below $300 is now duty-free. He even supported the information with a bold newspaper caption to lend credence to his post. I remembered saying then that, implementation of the purported policy is what matters, not a jamboree talk that'd put people into deception!

Here we are now! Just $70 worth of mobile phone attracting ₦105,000 duty! What a pity for the common man!

Truly, Naija don enter one chance!

3 Likes 1 Share

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:57pm On Oct 15, 2025

Noah13:
Is it advisable to pay using the opay option?

Why not?
That's why the payment option is available there!

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 12:09am On Oct 14, 2025*

lovewins:
Appreciate the response. To the clear, the buyer protection for this item for example is after 73 days when it automatically confirms receipt right?

Yes. But the period starts counting from the day the order is shipped out by seller (you could easily see the countdown timer whenever you click on the item).

1 Like

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:23pm On Oct 13, 2025

lovewins:
Quick question though: at what point is it impossible to request a refund? Is there a timeline one must compulsorily made said refund request if items aren't delivered?

Normally, refund for undelivered items is alway possible at the end of "buyers' protection period". Therefore, as long as the protection period is still active, any refund request made would be declined by Aliexpress.

The only exception to this (there could be more) is when items are returned to origin. Here, you may have to open dispute in respect of such item — without waiting for expiration of the PP — and support your claims with pics of the tracking information as evidence. Your refund would be issued without delay!

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 9:46am On Oct 10, 2025

fashrola:
I dunno if Speedaf is getting over stressed with delivery nowadays that they are opting for these lazy courier services

Before ńkọ́!

With the loads of parckages they're bombarded with everyday, if there's no commensurate manpower to handle the responsibility, there's no way their workers won't be overwhelmed.

Phones › Re: The Xiaomi Thread. by Olamak1(m): 9:18am On Oct 10, 2025

SirJerrie:

When I joined his channel, I saw a message he posted that Chinese versions can't be unlocked anymore...

I sha still texted him directly to confirm, and he said it can't be done!

Exactly!
In my own case, I researched extensively into the matter, but no solution.
Anyway, it's a secondary phone. My RN13 is serving me wella, with BL already unlocked and better OS installed on it! With that, am sure of getting upgraded up to android 20 or more.

Phones › Re: The Xiaomi Thread. by Olamak1(m): 7:21pm On Oct 09, 2025

SirJerrie:
I have a Redmi Note 12 Pro 5G I got from China (AliExpress) a about a year and half now.

I can't receive updates on it.
With much googling, I understood that the bootloader is locked and I can't install another ROM.
I've tried applying for bootloader unlock but it's not working. I get a error saying the location of the Mi account device is different from the country it was sold.

I tried a Python script from GitHub on my PC (put the phone in bootloader state, connect to PC) but the program still gives me the error of location purchase and MI account.

Have anybody been able to handle this issue?

I read about EDL or something like that where someone remotely flash the device unlock the bootloader...

Have there been any solution regarding this?

Is there a paid service centre where this can be done

Dey use the phone like that because unlocking bootloader on Chinese version of xiaomi devices is not possible.

Besides, if you eventually apply updates on the device, the update could trigger it to lock you out and request for previous account associated with it.

The moment I discovered the above, I decided to give up on my decision to update the software of one used Redmi 6 pro (Chinese version), and unlock it's BL.

1 Like

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 10:51pm On Oct 07, 2025*

BuhBye:
I was talking about the naira card.

I thought as much!

Right from the onset, naira debit card has always been free from maintenance fee across selected banks whose ATM card work on Aliexpress platform.

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 5:35pm On Oct 06, 2025

BuhBye:
I've used the normal UBA MasterCard in the past and I never paid a maintenance fee. Is this a different type of card?

If you're talking about usd card, it isn't free anymore!

1 Like

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 11:48pm On Oct 05, 2025

BangaRice:
Hello House.
Anyone with knowledge on how to send parcel cost effectively to China?

I am in need of such service.

Contact your local post office.

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 11:44pm On Oct 05, 2025

Kingju:
Please guys how does the refund work on AliExpress, i bought a mother board for my dead iPhone, i recieved the item last week, took it to technician to fix, after fixing it, we noticed the faceid isn't the right one, also, the board isn't coming up. I want to know how to go about returning it or making refund

Have you informed seller about the issue? He could offer you a replacement. However, if the mistake is from your side, he won't do ó!

If you want to return the item to China (option I'd never advice that you go for), then contact Nipost for assistance.

But, why don't you just open dispute and ask for a full refund?. However, your claim must be supported by video evidence, showing the defects in the item when attached to the phone .

Did you take a video recording of the board when testing it ?

Phones › Re: UMIDIGI DISCUSSION THREAD by Olamak1(m): 9:02pm On Oct 05, 2025

ojehmario1969:
Who have umidigi a7 pro screen

Available!
Check my ad for price.

Dm on 08028870053

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 2:41pm On Sep 24, 2025*

anungangampu:
Pls what is the best way to contact speeldaf. My item has been returned because they said I wasn't picking my calls but it was a lie. How can I reach anyone to know the whereabouts of my item?

That's their usual attitude!

If the item is still within their office in your locality, you can call the delivery agent whose phone number is displayed on the tracking to reschedule delivery or you go to pick it in their office. But if the tracking is showing "item returned to LOS distribution centre" , just forget about it and look forward to dispute. Your chance of receiving tit is very slim. It's already on its way to Origin(China).

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 9:38pm On Sep 19, 2025

EliteMike:
Has anyone tried to use this?

Do your findings properly before venturing into it. Their card maintenance fee is usually very high, and is normally deducted from subscribers account before they're allowed to do any transaction with the card.

In 2022, the fee was around $18. I believe it'd have gone up by now.

Phones › Re: UMIDIGI DISCUSSION THREAD by Olamak1(m): 9:58am On Sep 18, 2025

sexymonkey:
please do you have A7pro battery cover?

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 9:52pm On Sep 17, 2025

aieromon:
New policy change.

https://businessday.ng/business-economy/article/imports-worth-300-or-less-will-be-duty-free-from-monday-says-customs/

Quite commendable!

Hope they'll implement it ṣá.

3 Likes

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 9:39pm On Sep 17, 2025

BuhBye:
What did you do different?

Below is what I normally do when ordering mobile phones from AliExpress, and it has always worked for me:

The first thing I do is to communicate with seller before placing my order. I do this by dropping a message for them, asking for their consent in respect of item declaration. Some will oblique your request, while some won't. If a seller refuses to comply, I look for another store selling the phone .

For those who accept my offer, I inform them to declare the item as "Phone accessories" and not "mobile phone". This is to avoid suspicion (you know, the phrase "mobile phone" alone could arouse curiosity from anybody who sees the parcel). I learnt that some guys even have theirs declared "MP4 player."

Secondly, I tell them to reduce the price to be quoted on the parcel. For instance, an item of $150 is declared as $50 or $60. This is because the parcel contains phone accessories😜!

By this strategy, I've had quite a number of mobile phones delivered to me through Nipost without stress. However, I won't rule out the fact that "mother luck" too has its role to play in all the scenarios.

4 Likes

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 5:44pm On Sep 16, 2025

BuhBye:
How was this possible?

Quite possible!

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 5:13pm On Sep 10, 2025

Towma:
Good afternoon, please is it normal for goods to spend up to four days in customs?

It is!

Customs clearance usually takes between 24 hrs to 1 week and more.

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 3:02pm On Sep 07, 2025

hakinze00:
Good day house, one of the items I received was substandard and aliexpress stepped in for me to return the package at the seller expense so I can get a refund, so my question is have anybody been in this situation before and what shipping option did they use? I received the package through speedaf and I am planning of making use of them to return the package. Though I am yet to receive the shipping address which I will be receiving later today or tomorrow

You should have contacted seller when you discovered the defect in the product. He might offer for replacement, or at least proffer another solution . But your decision to return the item is not a wise one. Here's why:
1. Returning item to China is not as easy as it sounds (I learnt that Speedaf doesn't accept return on behalf of buyers). You could spend double the amount of the product, and at the end of the day, the item may not get to seller.

2. Unless seller confirms receipt of the item, Aliexpress won't approve your refund. Therfore, if item doesn't get to seller, how would you be refunded?

Next time you're facing similar issue, the best dispute option is " Refund only", even if it warrants that you settle for partial refund which is far better that losing the product and your money completely.

7 Likes

Phones › Re: UMIDIGI DISCUSSION THREAD by Olamak1(m): 2:39pm On Sep 05, 2025*

Olamak1:
AVAILABLE UMIDIGI SCREEN WITH FREE INSTALLATION TOOLS:

MODEL <-----––––-----——> PRICE

UMIDIGI A11 PROMAX –- ₦30,000
UMIDIGI A11 —— ₦26,000
UMIDIGI A11S —— ₦26,000
UMIDIGI A7 —-–—— ₦30,000
UMIDIGI A7 PRO ––—₦30,000
UMIDIGI A9 PRO —-—₦30,000
UMIDIGI A9 ———-₦25,000
UMIDIGI A5 PRO –— ₦30,000
UMIDIGI POWER 7 —-₦27,000
UMIDIGI POWER 7S —-₦27,000
UMIDIGI POWER 5 –— ₦25,000
UMIDIGI POWER 5S —–₦25,000
UMIDIGI BISON ——— ₦30,000
UMIDIGI BISON (2021)—₦30,000
UMIDIGI BISON X10 PRO--₦26,500
UMIDIGI BISON X10—— ₦26,500

ALSO AVAILABLE:
UMIDIGI A11 PROMAX:
CHARGING BOARD — ₦15,000

FOR UMIDIGI A7S:
MOTHERBOARD — ₦₦45,000
BATTERY — ₦15,000
CHARGING BOARD — ₦12,000

LOCATION: IKORODU LAGOS.

WAYBILL CAN BE DONE TO ANY LOCATION

CONTACT: 08028870053 (WHATSAPP OR PHONE CALL)

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:59pm On Sep 03, 2025

Sadeeqdikkko:
Netherlands post the phone was declared as $48.

Imagine!
One would've expected an item declared this amount to scale through customs' inspection.
So unfortunate!

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:44pm On Sep 03, 2025*

lovewins:
I learnt customs now opens packages particularly when suspiciously packaged then manually verify the price themselves while giving little credence to the declared amount.

Exactly what I had in mind when I saw the outrageous customs fee the guy was asked to pay. So unfortunate, he isn't lucky! I still got redmi Note 13 delivered through Nipost in January this year, with a payment of 1k handling charge only.

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 7:04am On Sep 03, 2025

capnies:
Well-done brothers, please why does the pricing in AliExptess appear costlier than the prices in nigeria

High naira to dollar exchange rate.

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:47am On Sep 03, 2025

[quote author=nani667 post=136637295]

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 6:22am On Sep 03, 2025*

Sadeeqdikkko:
The post office called me today and said I’ll have to pay over ₦100,000 in customs duty for a phone I ordered from AliExpress. This doesn’t make sense to me, since the phone only costs US $154.00. Is this normal? What should I do?

Which logistics company handled the shipment from China?
Moreover, did you ever make arrangements with seller to declare the item as something order than mobile phone (or Xiaomi stuff)?

Technology Market › Re: This Thread Is Only For Aliexpress Shopper by Olamak1(m): 7:44pm On Aug 23, 2025

senator282:
Omo make Una help me eeeeh .
What's going on here ,my package just got stuck at
"Your package arrived airport awaiting transit"
What does it mean?

You have to exercise patience because what you see there is normal, and the item could spend up to 5 days or more before it's finally dispatched abroad. Until you see "cargo flight departured", the item remains there in China Airport.

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