abbello:
I encountered the most horrible customer service experience at ecobank yesterday. precisely their m/m way branch in kano state. i went to the bank to do some withdrawals the queue was out of this world but being that i really needed cash for the weekend i had no option than to wait. My first thought was to apply for an instant ATM card so i could just avoid the long queue and use any available ATM but i was told they don't issue instant card at the branch.After waiting for hours the tellers stopped attending to customers as they claimed no network. the woman whom i presume to be the manager was seated on her chair busy chatting on her tablet without a care on what the customers were going through.it was only after some customers started raising their voices and creating a scene that she stood up and asked the tellers why they werent paying and when they told her no network she went back to her seat and continued whatever she was doing on her tablet.i had to walk up to her to see if there was a way i could be assisted since i was already running late but the manner in which she responded to me was very rude.it got to apoint so many customers had to angrily tear their withdrawal slips and walk out of the branch myself included. Ecobank has never been known as a customer friendly bank but this is the worst i have experienced and the thing is other customers in the bank that very day has no single good opinion of that woman and the branch in general.
Ecobank will soon be a dead ban k if they continue like this as for me first thing on monday morning iam moving my little funds with them to another bank.
Na wa o. The last time i had an issue, I send a mail to ENGcontactcentre@ecobank.com and it was resolved sharpely. They also have a whatsApp number 08087603717 or you call 07005000000.
Career › Re: My Horrible Experience At Ecobank by OMODADDDY: 1:56pm On May 15, 2017
