₦airaland Forum

Overview
In today's fast-paced world, professionals have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent unnecessary conflict.

Who Should Attend?
Technical professionals interested in maximizing their professional communication skills.

Prerequisites
None.

Number of Days
1 day

Programme Content
Characteristics of Technical Professionals
Strengths and shortcomings of technical professionals
Do you speak techie?

Defining Communication
Different levels of meaning
The communication process
Levels of communication

Communication Filters
Identifying filters: Age, race, ethnicity, culture, gender
Success attribution and others

Personality Assessment (Myers-Briggs Type Indicator®)
Assessment/interpretation
Type distribution
Team type
The need for opposites

Building Rapport
The ways humans connect
Paraphrasing statements
Encouragement
Non-verbal and subtext messages

Who Are You Talking To?
Communicating with your manager
Communicating with your customer
Communicating with your team
Reinforcing feedback
Corrective feedback

Writing Business Documents
What should you include
What action do you want readers to take?
Putting pen to paper
Use the active voice
Don’t let writer’s block bog you down

Electronic Communication
E-writing
Netiquette
The shape of email
Best uses of voicemail

Avoiding unnecessary conflict
Misunderstandings and disagreements
Sources of conflict
Methods for handling conflict
Methods for preventing conflict
Conflict communication styles

Date & Time
Thursday, March 8, 2012
Time: 9am – 5pm

Training Fee
₦20,000

call 08060459604 for more details