₦airaland Forum

Hello house, pls I need help concerning my auntie visiting visa to the U.K. She is 60 years and have been to the UK four times . She applied for a two year visiting visa in march 2017 and up till nowher passport has not been return. Last week, which is about ten month after applying, we got a message saying the submission center in Lagos has lost her passport. And moreso they refused her visa before losing her passport. Is thr Anything she can do? Can she sue them for damages ? There is also a valid America visa on this passport