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EKEDC Announces Major System Upgrade For Enhanced Customer Experience - Business - Nairaland

Nairaland Forum › Nairaland General › Business › EKEDC Announces Major System Upgrade For Enhanced Customer Experience (7061 Views)

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EKEDC Announces Major System Upgrade For Enhanced Customer Experience by ogugwa1992(op): 12:41pm On Oct 16, 2024
Eko Electricity Distribution Company (EKEDC) is pleased to announce a significant system upgrade to its All-In-One (AIO) Vending Platform, aimed at improving customer service and streamlining electricity token purchases. The upgrade will commence on Friday, October 18, 2024, and is expected to be completed by 6 AM on Monday, October 21, 2024.

During this period, customers will be unable to purchase or load electricity tokens. We urge all customers to purchase sufficient meter credits and load them immediately prior to the downtime to avoid any disruption.

“This system upgrade is a major milestone in our commitment to providing the best possible service to our customers,” said Mrs. Rehkiat Momoh, EKEDC’s Acting CEO. “With the new All-In-One Vending Platform, customers can expect faster transactions, easier credit purchases, and overall improved customer service. This upgrade reflects our dedication to continuously improving the customer experience and ensuring our operations remain efficient.”

Once completed, the new system will offer seamless transactions, empowering customers to better manage their electricity consumption both at home and remotely. This aligns with EKEDC’s broader strategy to enhance operational efficiency and deliver innovative solutions tailored to the evolving needs of our customers.

EKEDC remains focused on delivering reliable service, and we encourage all customers to stay informed through our official website and social media channels. Our customer care team will be fully operational throughout the upgrade to provide support and address any inquiries.
https://leaders.ng/2024/10/16/ekedc-announces-major-system-upgrade-for-enhanced-customer-experience/

Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Queenjoyce405: 1:05pm On Oct 16, 2024
Great customer service, need to inform my peeps cause this meter is already showing red.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Gold2024: 1:09pm On Oct 16, 2024
Thank you for this information Ekedc
Make I quickly go recharge my meter.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Cassandraloius: 1:11pm On Oct 16, 2024
sad
I hope the price will remain the same?
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Ringstonermask: 1:12pm On Oct 16, 2024
Nonsense
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by GOFRONT(m): 1:12pm On Oct 16, 2024
All thanks to TpAIN
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by tommy589(m): 1:13pm On Oct 16, 2024
Let your upgrade translate to daily 20-24Hrs of electricity
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Yestogood: 1:14pm On Oct 16, 2024
Everybody is upgrading.
GTB followed suit after Zenith, First Bank and Co.
I find it hard to believe they are doing it for the greater good.
MAY GOD HELP THE MASSES OF NIGERIA.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Alore1234: 1:16pm On Oct 16, 2024
Let me go and recharge quickly sha before this upgrade starts. Thanks for the heads up o.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by mejetov422: 1:16pm On Oct 16, 2024
Are they upgrading the electricity or they are just upgrading the platform to purchased electric token without light.

Since it is a way to cash out from the masses the upgrading will be faster than the speed of light.

But if it was to deliver excellent services the reverse would have be the case.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Mijaroh: 1:19pm On Oct 16, 2024
At least they didn’t just throw us into confusion, like zenith bank 🫠🫠.
Thanks for the update, hopefully the service would improve
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Ijaya123: 1:20pm On Oct 16, 2024
GOFRONT:
All thanks to TpAIN
You sound like someone in severe pains.

tommy589:
Let your upgrade translate to daily 20-24Hrs of electricity
Only customers on Band A has that daily supply of electricity. And if you want, are you ready to pay for it?
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by GraphicKING(m): 1:20pm On Oct 16, 2024
Thanks God I saw this. I was going to recharge next week. Wish more companies were serious enough about informing us about outages before they happen.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Globalhustler(m): 1:22pm On Oct 16, 2024
I don even tire sef
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Deicide: 1:22pm On Oct 16, 2024
Upgrade to make your meter read faster grin
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by israelmao(m): 1:23pm On Oct 16, 2024
Darkness experience
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Gboom: 1:25pm On Oct 16, 2024
Ijaya123:
You sound like someone in severe pains.



Only customers on Band A has that daily supply of electricity. And if you want, are you ready to pay for it?
A bi o ri bi.
He and his blothers has crying for pain for almost 2 years now because of election loss
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by iwaeda: 1:27pm On Oct 16, 2024
ogugwa1992:
https://leaders.ng/2024/10/16/ekedc-announces-major-system-upgrade-for-enhanced-customer-experience/
All lies, just to generate enough revenues for salaries. EKEDC is just not it around Lekki Ajah. Transformer will spoil 4 days, you are still under bandit A. grin grin grin grin grin
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Adanne732: 1:27pm On Oct 16, 2024
Nice that they sent the notification on time oh…at least no one will have any excuse to not recharge before then.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Ennyjude(f): 1:31pm On Oct 16, 2024
Wow
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Niok: 1:34pm On Oct 16, 2024
Ever since they restored the national grid
Power has been epileptic angry
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by fastseo: 1:35pm On Oct 16, 2024
Upgrade to include more Nigerians on band A

Please don't forget to include helinus on band A grin
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by PromiseNG: 1:39pm On Oct 16, 2024
Thanks for keeping us informed
🏃🏃🏃🏃
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Skillsnigeria: 1:39pm On Oct 16, 2024
Okay
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by AbuTwins: 1:40pm On Oct 16, 2024
lipsrsealed

How much is 100 units from EKEDC?

For Ikeja Electric it is N22,543.78!
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by Hndrrxxx(m): 1:41pm On Oct 16, 2024
Cc
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by lereinter(m): 1:56pm On Oct 16, 2024
Who compose that notice


Bad tone
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by neoclassical: 2:25pm On Oct 16, 2024
This is great. Keep it up.
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by MaziObinnaokija: 2:42pm On Oct 16, 2024
grin grin wic price will remain the same? Band A customers dey hear am now.25k nah 2 wks max.Just prepare to switch off light for 15 hours or off freezer.
Cassandraloius:
sad
I hope the price will remain the same?
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by fawaz050(m): 2:49pm On Oct 16, 2024
AbuTwins:
lipsrsealed

How much is 100 units from EKEDC?

For Ikeja Electric it is N22,543.78!
The rate is 225/kwh for band A
Re: EKEDC Announces Major System Upgrade For Enhanced Customer Experience by crazygod(m): 2:52pm On Oct 16, 2024
E be like say na postpaid meter makes sense pass now. Someone can use 5 a/c non stop, 3 deep freezers and 3 LED television. Infact switch on all lights for the next one month and still end up paying #20k for that month as estimated bill. grin
1 2 Reply

Gtbank Extends Weekend Hours To Support Customers After System Upgrade • Access Bank To Experience Temporary Service Disruption During System Upgrade • EKEDC Completes Enterprise Upgrade, Resumes Vending Services • 2 • 3 • 4

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