₦airaland Forum

Well-articulated and it is very helpful for those who wish to do in that line of career

Noted

Which bank have d best n customer service
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Ejukatif

Not much difference when it's your job

What of Customer Happiness

Nice Text

Now i know why they termed us customer support in my former zone.

We troubleshoot and solve problem like mad..

Odewaleadesoye:
Customer Service, Customer Support, Customer Experience, Customer Success.

You didn't add customer care

I remembered being asked the difference between Customer service and customer care in an interview

Customer Service deals with fixing Customer issues I.e providing service while customer care is the overall customer satisfaction derived by building long lasting relationship with the customer

Ok

Tubidy is an online platform designed for downloading and streaming music and videos. https://tubiy.co.za/

Other than customer experience, the rest are just different terms for the same thing.

How abt customer @midnight

Most organisations in Nigeria incorporate the aforementioned into one entity. Thereby rendering the whole idea almost useless. Leaving customers dissatisfied wit the services. A simple case of "jack of all trade, master of non"

I'm a customer benefit officer (CBO), we Bill customer before we help them.

We have poor customer service across board in all businesses in this country

No

It all cut across each other.
Customer service is the basis.
Customer success sometimes is the same as customer support and customer experience.
Customer success associates and customer success managers are sometimes the same thing depending on the company.

Only useful for people wey no sabi English language!

All same JD, just different terms.

Non dey work for naija

The Relationship Manager does all these things in one role, especially when working in a Nigerian company

If you know what semantics means, you will not need to read long.

Sad customers = bad sales. Bad sales = bad business

I am a proudly customer support specialist

puku902:
It all cut across each other.
Customer service is the basis.
Customer success sometimes is the same as customer support and customer experience.
Customer success associates and customer success managers are sometimes the same thing depending on the company.

You don't know what you're saying

Great post
I like how you highlighted the proactive nature of customer success versus the reactive nature of customer support.

Gbam

oluseyiforjesus:
Which bank have d best n customer service
Like for GTB
Share for Access
Quote for other banks

Gtb customer support only good on paper, they make promises they can't keep , always too eager to tell you " all our customer support representative are very busy".

Thumbs down to them.

I think employers interchange the words too sometimes

Dammyseyon:
You don't know what you're saying

I have over four years of experience as a customer success manager and am confident in my expertise. To gain a clearer understanding, compare the customer success manager role in the USA with that in the UK. You’ll see that different companies and countries often use the term interchangeably. A quick search on LinkedIn for job listings will make this apparent.

puku902:
I have over four years of experience as a customer success manager and am confident in my expertise. To gain a clearer understanding, compare the customer success manager role in the USA with that in the UK. You’ll see that different companies and countries often use the term interchangeably. A quick search on LinkedIn for job listings will make this apparent.

Thank you for making your point without being disrespectful. You have my respect.

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