₦airaland Forum

Leun:
remove your address on that image or bettr still remove the image

That's not my address, but a random one. I couldn't be that stupid.

Good morning,

I got a starlink kit recently and just realised there is no residential plan in NG for now, I made the purchase before seeing this thread, but nevertheless, I wanted going for the business plan but I was inputting my exact location and kept on getting "No services are available at this address. Please try a different address." but some neighboring areas not too far seems to have the business plan available.

please what is this solution/suggestion for such scenario?

DavisBloom:
Good morning,

I got a starlink kit recently and just realised there is no residential plan in NG for now, I made the purchase before seeing this thread, but nevertheless, I wanted going for the business plan but I was inputting my exact location and kept on getting "No services are available at this address. Please try a different address." but some neighboring areas not too far seems to have the business plan available.

please what is this solution/suggestion for such scenario?

Pick the nearby address as your service address as long as it is not more than 5Km away from you

georgee:
Pick the nearby address as your service address as long as it is not more than 5Km away from you

Thank you

I had similar experience months ago about slow speed, they concluded either the cable or the router had issue, they sent me new router and cable free, few days later the speed came back to normal 170Mbps to 240 Mbps at night, I didn't replace them just kept them at home and it's over 8 months now

Nonso92:
UPDATE
I reached out to starlink to complain about my slow Internet issue, and they concluded that my kit had a gps issue, that why my Internet has been poor.
They sent over a new kit and even offered me one month free subscription.
I just installed the new kit today and I have been monitoring the internet.
Previously I was getting under 5mbps at every speed test, but now it's gone up to 20. I'm guessing there might be an update on the new kit, then the speed would improve.

confluence:
I had similar experience months ago about slow speed, they concluded either the cable or the router had issue, they sent me new router and cable free, few days later the speed came back to normal 170Mbps to 240 Mbps at night, I didn't replace them just kept them at home and it's over 8 months now

Your case is different. If your Starlink dishy's gps is having issues, it takes an unusual amount of time to connect to a satellite. It could take up to 30mins or longer to lock on to a satellite after a reboot. It can be nightmarish during bad weather. Starlink replaces the whole kit if it's a gps issue, not just the dishy.

Noted

georgee:
Pick the nearby address as your service address as long as it is not more than 5Km away from you

After activating and finally got a card that worked, I am stucked with "Unexpected location. Please use your Starlink at its registered address".

Please what's the solution to this

DavisBloom:
After activating and finally got a card that worked, I am stucked with "Unexpected location. Please use your Starlink at its registered address".

Please what's the solution to this

Did you buy/order from Starlink directly or 3rd party?

georgee:
Did you buy/order from Starlink directly or 3rd party?

3rd party, so I changed the service area to another location that was farther and it worked, it's online now.

DavisBloom:
3rd party, so I changed the service area to another location that was farther and it worked, it's online now.

Great

DavisBloom:
After activating and finally got a card that worked, I am stucked with "Unexpected location. Please use your Starlink at its registered address".

Please what's the solution to this

Please I will like to ask, after subscribing to business plan, can you downgrade to RESIDENTIAL plan? Or you're locked to BUSINESS PLAN?

Any Starlink user from Ifẹ here?

My People

I need help

I set up star link today in lekki phase 1, bought the 159k plan but i am getting restricted due to location.

The hardware is the 590,000 hardware bought from konga

Please, what location can i use to restore service as the antenna is presently in lekki now

i welcome any suggestion

Thanks

1stSonOfLucifer:
Please I will like to ask, after subscribing to business plan, can you downgrade to RESIDENTIAL plan? Or you're locked to BUSINESS PLAN?

When and if Residential or Roaming plans ever become available for subscription, you will be able to switch.

ologun01:
My People

I need help

I set up star link today in lekki phase 1, bought the 159k plan but i am getting restricted due to location.

The hardware is the 590,000 hardware bought from konga

Please, what location can i use to restore service as the antenna is presently in lekki now

i welcome any suggestion

Thanks

What service address did you use in activating the Business plan?

dustmalik:
What service address did you use in activating the Business plan?

Unfortunately, I used our office address in lekki phase 1.

I have tried the change service location to ibadan, ilorin etc and didn't work

I even changed the address in the account settings as well..didn't work as well

ologun01:
Unfortunately, I used our office address in lekki phase 1.

I have tried the change service location to ibadan, ilorin etc and didn't work

I even changed the address in the account settings as well..didn't work as well

Where exactly are you trying to use it now?

dustmalik:
Where exactly are you trying to use it now?

Same lekki phase 1 ,it is giving location restrictions

ologun01:
Same lekki phase 1 ,it is giving location restrictions

How far apart are the two lekki phase 1 locations?

ologun01:
Same lekki phase 1 ,it is giving location restrictions

I think Nigeria is filled up for now

dustmalik:
How far apart are the two lekki phase 1 locations?

Same place

Didn't move the antenna or anything

It just seems capacity is filled for Nigeria as it is now

georgee:
I think Nigeria is filled up for now

I think so too..outside lagos locations are not connecting as well

ologun01:
Same place

Didn't move the antenna or anything

It just seems capacity is filled for Nigeria as it is now

If it allowed you to activate the Business plan at the location and indeed, you are still in that location, then you have a legitimate reason to open a service ticket and complain to support.

However, make sure that the service address is same as the one you used in activating the plan. Then remove the router plug from power source and plug it back in. If it still doesn't work, contact Starlink support.

Domainer1999:
Any Starlink user from Ifẹ here?

Any issue?

dustmalik:
When and if Residential or Roaming plans ever become available for subscription, you will be able to switch.

Thanks but I have a concern, if one isn't locked to business plan, then how do existing RESIDENTIAL subscribers then subscribe because I wanna to think of that workaround to save cost

cc @dustmalik

dustmalik:
If it allowed you to activate the Business plan at the location and indeed, you are still in that location, then you have a legitimate reason to open a service ticket and complain to support.

However, make sure that the service address is same as the one you used in activating the plan. Then remove the router plug from power source and plug it back in. If it still doesn't work, contact Starlink support.

Thanks bro

I will do just this

1stSonOfLucifer:
Thanks but I have a concern, if one isn't locked to business plan, then how do existing RESIDENTIAL subscribers then subscribe because I wanna to think of that workaround to save cost

cc @dustmalik

At the moment, Starlink has suspended activation of Residential and Roaming plans through out Nigeria. When, eventually, Starlink opens up those plans and made available at your service address, you can switch to those plans.

How interesting... Lol!

twosquare:
How interesting... Lol!

Anything short of unlimited service, count me out

DavisBloom:
3rd party, so I changed the service area to another location that was farther and it worked, it's online now.

Please which location did you choose. having the same issue here.

tundeabib1:
Please which location did you choose. having the same issue here.

if you are in lagos/ogun state environ

no capacity presently