₦airaland Forum

The Federal Competition and Consumer Protection Commission (FCCPC) has announced a comprehensive inquiry into consumer complaints targeting key players in the banking, telecommunications, and aviation sectors. The inquiry, scheduled to commence on December 3, 2024, will focus on addressing allegations of poor service delivery, exploitative practices, and potential violations of consumer rights.

Entities Under Investigation

The entities named in the FCCPC inquiry include Guaranty Trust Bank (GTB), MTN Nigeria, and Air Peace Limited, with the investigations rooted in the Federal Competition and Consumer Protection Act (FCCPA) of 2018.

The commission’s Director of Corporate Affairs, Ondaje Ijagwu, detailed the scope of the investigations:

1. Guaranty Trust Bank (GTB):
The FCCPC will examine widespread complaints about network failures that prevent customers from accessing funds or using banking applications.

2. MTN Nigeria:
Persistent issues such as unexplained data depletion, undelivered data services, and subpar customer support have prompted the inquiry into the telecom giant.

3. Air Peace Limited:
The commission will address allegations of exploitative ticket pricing, including significant fare increases for advance bookings on domestic routes.

Legal Basis and Objectives

The inquiry, conducted under Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113 of the FCCPA, aims to investigate practices that disrupt markets, undermine consumer rights, or foster unfair competition.

“This action reflects the Commission’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors,” said Ijagwu.

Engagement and Resolution

The FCCPC emphasized that its engagement with the named companies will provide an opportunity to:

- Address consumer concerns directly,
- Clarify business practices, and
- Enforce compliance with regulatory standards.

Each company has been directed to appear before the commission on designated dates to respond to inquiries and provide information critical to resolving the issues.

A Call for Consumer Participation

The FCCPC urged consumers to continue reporting instances of poor service delivery or exploitative practices through its official channels, reaffirming its role as a champion for fair practices and accountability in Nigeria's marketplace.

This inquiry underscores the commission’s determination to protect consumers while ensuring that businesses adhere to ethical and competitive standards.

Source: The Bureau Newspaper

Toh

This is good

This is a welcome development from the FCCPC.

I hope the companies involved will take the investigation seriously and engage with the commission in good faith.

Dint hold your breadth.

The FCCPC is one of the most incompetent and ineffectual government agencies.

This is a good riddance to a good move.

Nothing will come out of it

Good move by the government.

FG is looking to defend local companies now, no one is saying a thing o. If it were the other way round, we no go hear word. Na so so abuse una go dey abuse FG.

---

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GTB and MTN very useless entities.


Once you dialed the ussd code of GTB they'll deduct 6 naira instantly and it won't work


mTN data depletion was programmed to make you runs out of data quickly

GTBank has been very useless since their so called "upgrade"

RealGandalf:
This is a good riddance to a good move.

I am not understanding this your comment.

Hummmm 🤔.

The complaint is not ok until 1st bank is added. That bank is the most useless bank in Nigeria.
Meanwhile FCPC is a toothless dog just want to catch cruise and will even get more corrupted in this probe process..in all it is exercise in futility

This would have been an applaudable effort if the FCCPC was not such a useless body on its own.

And by the way, why is Zenith bank not on that list?

They should start with that Fxxking GTB, those bastards said they upgraded but seems they upgraded to the worse service ever.

You can't make transactions when you want, the one that manages to go through your receiver won't get the funds and no reversal until you visit their branch and wait days after.

Once you dial their USSD, wether it loads or not N6.98 will be deducted, whether transactions is successful or not.
Visit all their social media platforms, 99% comments are complains.

I don't know what the heck is wrong with Nigeria commercial banks, look at mobile banks of yesterday doing wonders.

MTN have increased their data and calls tariffs silently, I've been observing for over a month. Before N200 on MTN PULSE Plan can make me 16 minutes call, but now it's 9-10 minutes.

Editorialtimes:
Source: The Bureau Newspaper

ACCESS BANK too please

Gt bank is useless and their thiefs the bastard bank will deduct #6 any time u type *737# .... sometime they delibrately make the transaction to fail so they can continue deducting the #6 .......

ok.

Anyway, Agriculture is life

D

odejimioflagos:
This is a welcome development from the FCCPC.

I hope the companies involved will take the investigation seriously and engage with the commission in good faith.

Lol is this one jjc?

Money will change hands and you won't here about this again.

Money left my account during the upgrade, till now I have not seen my money despite several complains and written letters..

That GTB own is too much

Ok

Agricmoney:
ok.

Anyway, Agriculture is life

Tell me more pls.

Emma1Oj:
Money left my account during the upgrade, till now I have not seen my money despite several complains and written letters..

they should seek for help or pay someone to fixed it for them.
Opay and the rest that has more customers are doing extremely well.

People are complaining. Just use another Bank

What about ACCESS bank pls?

Agricmoney:
ok.

Anyway, Agriculture is life

audio agriculture.
Think big. Think large commercial so that there will be enough food.

LoveJesus87:
What about ACCESS bank pls?

is access having network problem too?

No mention of zenith bank?

If the system is working well they have a good case,