₦airaland Forum

The Nigerian Communications Commission has directed telecom operators to inform consumers of major service outages through media channels, including the cause, affected areas, and estimated downtime.

In a new directive released on Sunday, the NCC also mandated that customers must be notified at least a week ahead of any planned service disruptions.

The order applies to mobile network operators, internet service providers, and other last-mile providers.

This was also contained in a statement signed by Ag. Head, Public Affairs, Mrs. Nnenna Ukoha.

According to the statement, operators are now required to offer appropriate compensation, such as validity extensions, if an outage lasts more than 24 hours, in line with the Consumer Code of Practice Regulations.

The statement read, “It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.


“In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commission’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.”

NCC’s Director of Technical Standards and Network Integrity, Engr. Edoyemi Ogor, said the portal has been tested for months and aligns with efforts to improve transparency and hold saboteurs accountable.

“The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.

“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.

“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Ogor said.

Sources: https://punchng.com/NCC-orders-telecoms-to-alert-consumers-of-major-outages

This will be great

And you think this is possible in a corruption and man knows man driven economy?

Ok. Please can someone here tell me what happened to NTEL and/or if they would resume operations ASAP or not. Thank you

Lol
Okay,, we dey wait for the alert...

For the past few weeks I don't have have network reception on my 9mobile SIM card until I go to places like Mile 3, Tank, Choba.

MTN and PHCN are draining my finances.

Mtheeew

Do they know? Nobody knows anything, only devil.

Is NITEL still working? What happened to all their billions of dollars worth of equipment? Did Adenuga buy it or Jimoh Ibrahim?

would it make any difference? so many breach of contract in the tecom industry.

Let dem reduce the cost of data in Nigeria,na awa major problem b dat..

What's happening to 9mobile? No one seems to be talking about it

If Cable cut for inside Sea nko

Glo telecoms left the chat

True because last week I couldn't work

Lol

They will tell you the cost for sending SMS alert is high

9mobile was a good network, only God knows what happens to it.

Airtel has been sh!tt¥ here for 3 straight days now

they increased their their tariff and still face this rubbish. pls, fine them

Laughing in 9mobile 😂

9Mobile left the group chat

Way to go.. every December in my village Airtel does not always have service

All this wan no concern 9 mobile

Glo has blocked and re-opened my line 5 times in the last 5 months without prior notice. I've left the line for them

For over six months now no network service on my 9mobile.
Weedon o.

FILEBE:
What's happening to 9mobile? No one seems to be talking about it

9 mobile is dead........

adaperry25:
Glo has blocked and re-opened my line 5 times in the last 5 months without prior notice. I've left the line for them

Don't even know what happened to their network for over a week now.

Good move

Mrexcell:
Don't even know what happened to their network for over a week now.

it's a shitty network.
They've blocked my line again after opening for 3 days