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Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe - Travel - Nairaland

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Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by AnonPoet(op): 6:58pm On Aug 14, 2025
The nation’s and West Africa’s largest airlines, Air Peace Airlines, can thump its chest and claim the bragging rights for rising to great heights when managing passengers’ unruly behaviours and avoiding physical confrontation between its crew and angry passengers. The airline has faced multiple unruly passengers’ incidents but at no time did its crew take laws into their hands to deal with the situation. Instead, the crew responded to such incidents with utmost caution and professionalism, and in line with international aviation standards to which Nigeria is a signatory. I state this as a fact and unequivocally.

Let’s take a perfunctory look at these incidents to place in proper perspective Air Peace Airlines crew’s professionalism in dealing with the situations.

Before the incident involving Value Jet Airlines and popular musician known as Kwam 1, there had been multiple incidents involving passengers on Air Peace Airline flights both on ground and in the air, which neither escalated nor come to public attention because of the professional way the crew handled the matter.

The case of three passengers who were alleged to have drank three bottles of liquid suspected to be alcohol mid air on a London Gatwick - Lagos Air Peace flight on April 12, 2025 is the most serious. The passengers became intoxicated and threatened to storm the cockpit and force the plane down. They left their economy seats and forcefully took over three Business Class seats. Despite repeated appeals from the captain, the three continued to cause chaos, putting the lives of passengers, the crew, and the equipment in clear danger. The pilot was forced to radio security in Lagos informing them of the incident. The Air Peace crew handled the situation with utmost calmness and professionalism it deserves, preferring to report the incident to security agencies and the regulatory agency, leaving them to handle the irate passengers. There was no physical confrontation between the drunken passengers and Air Peace Airlines crew.

Although upon landing, the unruly and drunken passengers were left off the hook by the agencies with no consequences, the manner the captain of that particular flight and his crew handled the disturbance prevented the situation from escalating and snowballing into a wider problem reminiscent of the Value Jet and the Ibom Air cases.

Another incident worthy of note is that of the senator representing Edo North and former governor of Edo State, Adams Aliyu Oshiomhole. He physically stopped Air Peace Airlines staff at the MMA2 Ikeja from carrying out their legitimate duties because he was not allowed to board an aircraft that had departed. The senator came late after the check-in counter had closed, claimed he checked in online, but couldn’t produce a genuine boarding pass to that effect. He jumped on the conveyor belt, physically blocking the entrance to the airport, and prevented passengers from entering the terminal. While all these were happening, Air Peace staff on duty maintained their composure. They neither confronted the unruly passenger nor did they exchange words with him.

There have also been so many other cases of passengers blocking air peace flights in the manner of Kwam 1. In each instance, the pilots didn’t start the engines to prevent the jet engines sucking up the unruly passengers who stood in front of the aircraft.

There was also another case of a lady who blocked an aircraft’s door, insisting that it would not depart, and vowing that her lawyer husband would take air peace to court if anything happened to her. She was aggrieved her flight was delayed and took matters into her hands.

Yet, another incident involved a Malaysia returnee who stood up from his seat in the Economy Class and dashed to the Business Class the moment a flight took off from Lagos on the way to Chinua Achebe Airport, Umueri, Anambra. He refused all entreaties from the crew to return to his seat in the economy. This fellow could have been swept off his feet and possibly hit his head on the ground by the force of the departing jet. He fought the crew, calling the pursar “a prostitute” and later fought the civil defence officers called by the captain in the absence of police presence at Anambra airport. It took the intervention of the Anambra State Governor, Prof. Charles Soludo, before the culprit was arrested by a police team which raced down from Awka, the state capital on the instructions of the State Commissioner of Police. In all these, Air Peace Airlines crew maintained their composure and prevented any escalation of the situation.

Similar passengers’ disturbances had happened in some other Air Peace Airlines flights and the professional way the crew handled them prevented the escalation of the incidents. That was why the public didn’t know about them. The only thing that happened was that Air Peace subsequent operations on those dates were delayed and the company lost revenue.

It is incontrovertible that, going by the training Air Peace Airlines crew routinely receive, they would have handled the Ibom Air situation better. There’s no way the crew would have resorted to dragging the irate passenger down the stairs of the aircraft and having her dress torn in the process and exposing her nudity.

In all the cases involving Air Peace Airlines crew, the matter was promptly reported to the security agencies and to the regulatory authorities - the NCAA. Unfortunately, the culprits were known to have received little or no reprimand from the aviation authorities. Many people did not know such incidents occurred much more learn about the punishments meted out to those concerned because the Air Peace crew handled them professionally. Even in a more serious situation like the three passengers who consumed alcohol at 36,000 feet above sea level and threatened to bring down an aircraft inflight, and despite the potential danger posed by the incident, the crew maintained their composure.

Air Peace crew did not receive any commendations for professionally conducting themselves and handling the situations in a manner that avoided escalation and possibly causing an affray, but they deserve to.

The flying public may not have noticed the Air Peace professionalism in those regards, and it is necessary to point them out because if the two incidents of Value Jet and Ibom Air had involved Air Peace flights, social media would have been on fire, literally speaking, with calls renting the air for the cancellation of the airlines AOC license.

On the score of their handling of the incidents, preventing an escalation, which invariably would have resulted in negative publicity for the nations struggling aviation industry, Air Peace Airlines crew deserves commendations.

(c) Fred Chukwuelobe
https://www.facebook.com/share/p/1CSwEap9by/?mibextid=wwXIfr

Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by IGBOPROMISE1: 10:24pm On Aug 14, 2025
aribisala0:
Ibo people can be their own worst enemies
They often talk without thinking deeply
Pray, what brought ‘Ibo people’ into this matter!? Care to tell us!?
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by aribisala0(m): 11:23pm On Aug 14, 2025
IGBOPROMISE1:
Pray, what brought ‘Ibo people’ into this matter!? Care to tell us!?
Pray who wrote the story
Was it a Russian or a Brazilian

Another look at us
The Great We Ibo tale

Listen to your self with your ersatz ignorance


What exactly is this MATTER if not another Ibo self aggrandizement enterprise?
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by iichidodo: 4:24am On Aug 15, 2025
aribisala0:
Pray who wrote the story
Was it a Russian or a Brazilian

Another look at us
The Great We Ibo tale

Listen to your self with your ersatz ignorance


What exactly is this MATTER if not another Ibo self aggrandizement enterprise?
[color=#1986BC] Whether Igbo or not, was the message succinct and well received or not?..The messenger was talking about quality airline services delivery of international standard to the Nigerian populace and all your yam head saw was "igbo" "igbo" "igboo ...[/color]
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by ExplorerReturns(m): 4:24am On Aug 15, 2025
The ibom air incident is totally the fault of ibom air staffs. They rushed and posted half cut clips to the public without showing the whole picture which led to the public biase against the passenger. Something must have triggered that passenger to that point. The air hostess is totally a manipulative woman. If she was properly trained that issue would not have escalated to the height it reached
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Houseontherock1: 4:37am On Aug 15, 2025
While we will continue to fault the actions of irate customers, customer service in Nigeria is zero- from public offices to private enterprises, they have no courtesy or respect for customers. Again I say there's need for organizations in Nigeria to invest more in staff training and development in order to avoid all these embarrassing behavior of customers and the people serving them undecided
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by SmallmebigGod: 4:44am On Aug 15, 2025
Very jaundiced report. after reporting to the airport security, we're they allowed home ?
Yes, ibom air need to train staff better but I can not believe Airpeace or any other Nigeria airline have better trained staff.
Another major loop hole in the crisis management was leaking the video and that was probably the fault of the airport ground staff
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by olaremint(m): 4:49am On Aug 15, 2025
iichidodo:
[color=#1986BC] Whether Igbo or not, was the message succinct and well received or not?..The messenger was talking about quality airline services delivery of international standard to the Nigerian populace and all your yam head saw was "igbo" "igbo" "igboo ...[/color]
The comparison are definitely stupid
How will crew members mostly women, confront 3 men who were drunk when the plane was mid air. 3 grown men against female crew, they had not choice but to shut up and remain calm
In the second instance, how will they confront oshiomole, a well known senator who became unruly as they claim for whatever reason.
Even Value Jet never confronted K1, they kept pacifying him until he on his own went to stand infront of an aircraft
The only issue here is the pilot who I understand is a female who tried to run him over. I won’t ever allow a woman to drive me talk less fly me. They always think and act with emotions.
Lastly ibom air did not evacuate the unruly passenger, it was aviation security that were called to remove her, and a person can be forcibly removed from an aircraft if u refuse to be arrested or comply, let her try that on a British airways flight in the UK and see whether they will drag her or not
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Fixed: 5:05am On Aug 15, 2025
Is it the same Air Peace that has delayed my flights for hours on several occasions without compensation? Now they are a saint, tell me something new please.
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by SporaD8: 5:06am On Aug 15, 2025
The NCAA need to urgently look into these disturbing trends!
The safety of all aboard - both passengers and aircrew - should never be put at stake for the sake of any single individual: be it an unruly passenger or an unprofessional crew!
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by kingjudecy(m): 5:11am On Aug 15, 2025
I'm afraid you wouldn't have gone this length.
Unfortunately you've succeeded in causing more damage to Airpeaces' customers acceptability on social media.
... highlighting perceived bias exposes your envy and an unforclosed sentiments against the aviation sector.
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by nattyGENT: 5:13am On Aug 15, 2025
Assuming her disobedience cost others lives is this what you people would've judgedhuh I keep imagining why anyone would support such unruly behaviour from that rude and insulting fellow all in the name of customer is right, even to such extent as shown on all the video clips in circulation. Lunatics should be in rehabilitation centers not in the public space. Her ACTION attracted equal REACTION. Be of good conduct in the public & teach your kids too to avoid wailing when his/her action attracts similar reaction. Castigating only Ibom Air staff & trying to dent Ibom Air brand is lopsided judgement. This will make lunatics avoid Ibom Air flights.
#StopSupportingNonsense
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Originalsly: 5:31am On Aug 15, 2025
I don't know the aim of this write up... but from it I will be in fear as a passenger or be encouraged to behave bad since there will be no consequences. Claim of international standards doesn't hold since in any of the instances the passenger would've been charged. Even if the local authorities were afraid to...it was Air Peace duty to take steps to ensure action was taken to send the message that unruly passengers on Air Peace will face charges or consequences. Didn't they have the right to put the passengers involved on a no flight status? Did they?
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Dtruthspeaker: 5:32am On Aug 15, 2025
The airline has faced multiple unruly passengers’ incidents but at no time did its crew take laws into their hands to deal with the situation

It's crazy God gave us Law.

The world says we should not take the Law into our hands.

Then the world wonders why there is so much out lawnesss
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Gorem2013: 5:42am On Aug 15, 2025
Somebody said it yesterday that the sad region will use ibom airline issue to promote airline from their region.

Have there been not a time when Air peace had issues passengers?

If support of you lot for that bad mannered Emmanuel is just to achieve this I pity you
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by IPDGP: 6:08am On Aug 15, 2025
Normally not putting off phone or on flight mode only affects communications between pilot and control tower, why dem come take the matter like say the plane will crash
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by aribisala0(m): 6:18am On Aug 15, 2025
iichidodo:
[color=#1986BC] Whether Igbo or not, was the message succinct and well received or not?..The messenger was talking about quality airline services delivery of international standard to the Nigerian populace and all your yam head saw was "igbo" "igbo" "igboo ...[/color]
I do not have time for endless questions
I was asked what brought Eboes into the matter I answered
End of
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by PrinceofSarcasm: 6:26am On Aug 15, 2025
Beautiful and exemplary behavior. Other Airlines need to learn from Air peace
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Agugbadin: 6:35am On Aug 15, 2025
Failing to hand over the three intoxicated passengers on Airpeace flight to london is unprofessional because no lesson was learnt from that unruly behaviour .
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Tjra: 6:53am On Aug 15, 2025
ExplorerReturns:
The ibom air incident is totally the fault of ibom air staffs. They rushed and posted half cut clips to the public without showing the whole picture which led to the public biase against the passenger. Something must have triggered that passenger to that point. The air hostess is totally a manipulative woman. If she was properly trained that issue would not have escalated to the height it reached
The Ibom Air Air hostess has no business being in a customer facing role.

She should be transferred to the office. She can work as a baggage handler.

Even her face looks scary. Hian undecided
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Vondata(m): 7:11am On Aug 15, 2025
Air peace is actually the best among all, uyo airways shld learn from dem
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Helinuse: 7:29am On Aug 15, 2025
If you like use Air Peace, if you like use Air Onitsha, or Air Owerri, Akwa Ibom has set a pace in the industry that none of your can match.


How will you wake up and compare the services of Air Peace with Ibom Air?

The same Air Peace we know or another one?

It’s just like comparing the deliver services of Jiji with Amazon.
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by OlujobaSamuel: 7:30am On Aug 15, 2025
This is a sponsored post from Air Peace which is irrelevant and insensitive. Is Air Peace having an issue to grind with Ibom Air, or the writer is trying to promote a tribal discourse.
It would have been nice if the incidents were already in public view and a reporter latch on it to give such comparison or analysis.
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by creativejagaban: 7:33am On Aug 15, 2025
Gorem2013:
Somebody said it yesterday that the sad region will use ibom airline issue to promote airline from their region.

Have there been not a time when Air peace had issues passengers?

If support of you lot for that bad mannered Emmanuel is just to achieve this I pity you
I know the sad yea.st will use the akwa ibom incident to grandstand. grin cheesy cheesy
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by Brendaniel: 8:15am On Aug 15, 2025
olaremint:
The comparison are definitely stupid
How will crew members mostly women, confront 3 men who were drunk when the plane was mid air. 3 grown men against female crew, they had not choice but to shut up and remain calm
In the second instance, how will they confront oshiomole, a well known senator who became unruly as they claim for whatever reason.
Even Value Jet never confronted K1, they kept pacifying him until he on his own went to stand infront of an aircraft
The only issue here is the pilot who I understand is a female who tried to run him over. I won’t ever allow a woman to drive me talk less fly me. They always think and act with emotions.
Lastly ibom air did not evacuate the unruly passenger, it was aviation security that were called to remove her, and a person can be forcibly removed from an aircraft if u refuse to be arrested or comply, let her try that on a British airways flight in the UK and see whether they will drag her or not
Omo, when I read comments like this, it gives me more reason why Nigeria should not be one...
Re: Managing Passengers’ Disturbance: The Air Peace Crew Example - Fred Chukwuelobe by MrGerald(m): 12:03pm On Aug 15, 2025
Helinuse:
If you like use Air Peace, if you like use Air Onitsha, or Air Owerri, Akwa Ibom has set a pace in the industry that none of your can match.


How will you wake up and compare the services of Air Peace with Ibom Air?

The same Air Peace we know or another one?

It’s just like comparing the deliver services of Jiji with Amazon.
Lol people that never been to airport before or know when Ibomair begin operation
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