Rumplesteelskin:
I made this post to inform anyone that may be interested in opening an account with Geegpay and to see if there are others like me willing to share their stories. It might just be 1 out of 10 kinds of cases, but the choice is yours at the end of the day.
I have been working remotely for about six years now, and I have used a different kind of payment channel. I have used TransferWise, Payoneer, and bank wire and decided to try out Geegpay because of the flexibility, and here is my story.
My Geegpay account with a virtual USD setup, which had a balance of $52, became inaccessible to me. It was as if I never had an account there, and their support hasn't helped tell me what happened to my account or how to get my money back.
I opened an account with GeegPay around August 2022, and got successfully verified around November 2022. Since then, I have been using the account to receive my biweekly payment from my employer. This account began receiving payments on November 23, 2022 and continued until January 6, 2023.
Before the last credit transaction, I kept a balance of $152.98 in the virtual dollar account for the first time and withdrew the big sum, Thank goodness I did. I usually don't keep anything at all because of stories like this, but I had to because of some Aliexpress purchase I wanted to make and, I had hoped to use their virtual card, which also didn't work, even before my account disappeared.
I changed $50 twice and withdrew the Naira equivalent. On the second withdrawal, I noticed the money was getting reversed to the Geegpay naira account until I tried with another local bank account of mine, First Bank, and it was successful. Now, I am left with $52.98 as a balance. I reached out to their support to inform them of the reversal issue before I tried the First Bank alternative, and as usual, they were not helpful.
The baffling part is that I reached out to their support for help with the reversal issue on January 12, 2023, which they weren't helpful with, and I advised the CS rep, Adepeju, to stop using canned messages and try to be more helpful to customers by improving his product knowledge, and my account became inaccessible to my knowledge on January 17. Perhaps the unsolicited advice wasn't received well, Naim the guy gba mi ni disable... Lol. It will be unfortunate, though, if that's the case with a company like Geegpay.
My login details stopped working without making any changes to them. I also couldn't reset the password because it said "Resource with given detail not found," which means the user doesn't exist. After contacting support and trying to help, I was told the issue had been escalated and that I will get a response within 1 - 2 business days. That time has passed with no response. In fact, the ticket was closed with no solution to my account being inaccessible or having access to my funds. I just received a survey prompt to rate their service... Lol
I wrote to their support again and copied (CC) CBN, EFCC, and ICPC and it is 12 days today as of the time of writing this, and no response from the above. I'm not sure if this is not fraudulent enough to get a response or if I'm missing something.
I've decided to keep this here for anyone who is interested in the Geegpay service and would be wise to do their homework before depositing their salary or payment into an account that can disappear at any time without notice or explanation.
I'm thankful I didn't keep more than that. It would have been really painful. Knowing how Nigeria works, the money is gone.
May Nigeria not happen to us! Amen! Good afternoon, Boss. Any update on this? |
