₦airaland Forum

Please update us when it starts working. Good luck with that

Ovems:
Whenever we call the lady that called for activation, she doesn't pick up. We intend to call the guy that said the issue will be escalated to Lagos. I will also call this 217 as you just suggested. Thanks!

oloet:
Please update us when it starts working. Good luck with that

I just called 217 and the lady that attended to me asked for our FN (number), checked it and asked which lights were on on the device. I told her and asked what the issue is. She said it's fine on her end but she will send a mail to those that can check from the backend. Fingers crossed that it will be resolved today. Will definitely give an update when it starts working.

oloet:
Please update us when it starts working. Good luck with that

Well, that was fast. Thanks for helping out. I really appreciate it. The issue has been resolved. It's working now.

Glad to hear this, enjoy!

Ovems:
Well, that was fast. Thanks for helping out. I really appreciate it. The issue has been resolved. It's working now.

oloet:
Glad to hear this, enjoy!

Thank you so much! I hope we enjoy it too.

FibreX Serious network outage in my area...

Network has been down since yesterday, came back from work now and network is still down..

Red light has been blinking for over 24 hours.

Called them and they said there is network issue in this area.. wahala.

And my MTN line on my phone is browsing well. 🤦🏽‍♂️

It's too early for all these issues if you ask me, I have a router here in my house that was installed on Monday and has not been activated till now. I hope they improve on the overall service. It is superb when it's working but what about downtime? Reliability is what sells a service and not noise

nani667:
FibreX Serious network outage in my area...

Network has been down since yesterday, came back from work now and network is still down..

Red light has been blinking for over 24 hours.

Called them and they said there is network issue in this area.. wahala.

And my MTN line on my phone is browsing well. 🤦🏽‍♂️

oloet:
It's too early for all these issues if you ask me, I have a router here in my house that was installed on Monday and has not been activated till now. I hope they improve on the overall service. It is superb when it's working but what about downtime? Reliability is what sells a service and not noise

Very annoying.. this is the first downtime I am experiencing, and it has lasted for over 24 hours and counting...

As for your activation, it is surprising, it should have been activated already. Mine was activated less than an hour after the installation people left.

This makes it the fifth day, at least they should tell us if something is wrong. They have been giving me excuses without a resolution timeline

nani667:
Very annoying.. this is the first downtime I am experiencing, and it has lasted for over 24 hours and counting...

As for your activation, it is surprising, it should have been activated already. Mine was activated less than an hour after the installation people left.

Lol. Una never seen anything once mtn are done having good numbers of subscribers first thing they'll do is to increase the subscription and give you people shity network.

Black man will ever do something good that will last for a long time? Never

Instead black man will do something horrible and expect to milk the people dry.

God bless starlink

God bless Elon musk.

Since the day I know starlink I've known peace concerning internet.

Imagine after my subscription date has ended I can still use starlink for days untill I'm able to re new my subscription. No Nigeria network can give you that.

God bless star link

HeavenlyBang:
MTN has had a Fibre broadband service for quite a while now but is now quickly expanding its coverage. I looked into it at the start of the year, and was happy to see them finally begin rollout in my estate months ago.
.



5. There are currently five plans, defined by bandwidth.

20mbps - 15k monthly
50mbps - 25k monthly
100mbps - 50k monthly
150mbps - 60k monthly
300mbps - 100k monthly


.

I was told they’ve removed the 15k plan. Could you please confirm.

oloet:
This makes it the fifth day, at least they should tell us if something is wrong. They have been giving me excuses without a resolution timeline

So sorry about this. Didn't know you were going through your own issues with them yet you were providing solutions for me. Wish I could help the way you did for me but alas I am a novice at this. I pray you get a quick resolution.

Amen thank you. I understand that there maybe teething problems at the beginning of a project but the way it is handled goes a long way. I pray they get it right and I want other players to be competitive, this will make the market favour the subscribers

Ovems:
So sorry about this. Didn't know you were going through your own issues with them yet you were providing solutions for me. Wish I could help the way you did for me but alas I am a novice at this. I pray you get a quick resolution.

Godblessme1:
Lol. Una never seen anything once mtn are done having good numbers of subscribers first thing they'll do is to increase the subscription and give you people shity network.

Black man will ever do something good that will last for a long time? Never

Instead black man will do something horrible and expect to milk the people dry.

God bless starlink

God bless Elon musk.

Since the day I know starlink I've known peace concerning internet.

Imagine after my subscription date has ended I can still use starlink for days untill I'm able to re new my subscription. No Nigeria network can give you that.

God bless star link

As if Starlink doesn't have downtimes too. Funny guy. If MTN stops delivering good service, we'll simply move to another provider.

oloet:
It's too early for all these issues if you ask me, I have a router here in my house that was installed on Monday and has not been activated till now. I hope they improve on the overall service. It is superb when it's working but what about downtime? Reliability is what sells a service and not noise

Activation speeds seems to be entirely random. I was activated within hours of installation but I know people who have had to wait days.

Reliability is frankly the best I've ever experienced in this country. I've had the service for three months now and the longest downtime I had was for about four hours. Apart from that episode, I never get downtime of more than a few minutes once every two weeks or so.

Mykcool:
I was told they’ve removed the 15k plan. Could you please confirm.

Yes. There's now only 25k for 50mbps, 45k for 100mbps, and 100k for 300mbps.

oloet:
Amen thank you. I understand that there maybe teething problems at the beginning of a project but the way it is handled goes a long way. I pray they get it right and I want other players to be competitive, this will make the market favour the subscribers

It is well! Heard there are other fiber companies in Nigeria but I guess MTN is more wide spread and affordable.

oloet:
This makes it the fifth day, at least they should tell us if something is wrong. They have been giving me excuses without a resolution timeline

It is too early for all these problems sha..

Downtime for three days now... good thing that the month is already ending...once my sub expires na to just park their router one corner and return to broadband.

I'd be watching the router with side eye whenever it starts working

nani667:
It is too early for all these problems sha..

Downtime for three days now... good thing that the month is already ending...once my sub expires na to just park their router one corner and return to broadband.

nani667:
It is too early for all these problems sha..

Downtime for three days now... good thing that the month is already ending...once my sub expires na to just park their router one corner and return to broadband.

Service back on?

HeavenlyBang:
Service back on?

Still down.. Since Wednesday 🤦🏽‍♂️

MTN has disappointed me sha, simply means they cannot be relied on at all. 5 to 6 days and they are yet fix the issue...

Basically means that this will be the same experience whenever there is another issue in the future.. and only God knows when this one will be sorted.

And they just sent me a message last night that my subscription will renew on the 28th

Dem no go see any money collect sef...

I will find time and go to Airtel office this week and try that their new router, it is the same 25K and free installation.. so that 25K I am supposed to pay for the FibreX sub I will rather use it to test run Airtel. I will park their FibreX router in one corner for now, I am not willing to go through this frustration and embarrassment again.

MTN has really messed up

^^^

Godblessme1:
... once mtn are done having good numbers of subscribers first thing they'll do is to increase the subscription and give you people shity network...

Just take what you can & move on with life, there will be other options.

Mykcool:
I was told they’ve removed the 15k plan. Could you please confirm.

Try *461*6*1#

Sorry baba, I understand how you feel. Reliability is a big concern. I think MTN does not have the required number of workforce for this project because if they do, how many minutes will it take to repair a fibre cable cut if that's what is happening at your end. I still have a dumb router here also.

nani667:
Still down.. Since Wednesday 🤦🏽‍♂️

MTN has disappointed me sha, simply means they cannot be relied on at all. 5 to 6 days and they are yet fix the issue...

Basically means that this will be the same experience whenever there is another issue in the future.. and only God knows when this one will be sorted.

And they just sent me a message last night that my subscription will renew on the 28th

Dem no go see any money collect sef...

I will find time and go to Airtel office this week and try that their new router, it is the same 25K and free installation.. so that 25K I am supposed to pay for the FibreX sub I will rather use it to test run Airtel. I will park their FibreX router in one corner for now, I am not willing to go through this frustration and embarrassment again.

MTN has really messed up

oloet:
Sorry baba, I understand how you feel. Reliability is a big concern. I think MTN does not have the required number of workforce for this project because if they do, how many minutes will it take to repair a fibre cable cut if that's what is happening at your end. I still have a dumb router here also.

What's been their response to your own issue? Is there no available engineer to come and install yours?

Ovems:
What's been their response to your own issue? Is there no available engineer to come and install yours?

it has been installed since Monday and the router refused to work. Someone came yesterday and he wasn't prepared for the issue. We might be dealing with incompatible hardware issue

nani667:
Still down.. Since Wednesday 🤦🏽‍♂️

MTN has disappointed me sha, simply means they cannot be relied on at all. 5 to 6 days and they are yet fix the issue...

Basically means that this will be the same experience whenever there is another issue in the future.. and only God knows when this one will be sorted.

And they just sent me a message last night that my subscription will renew on the 28th

Dem no go see any money collect sef...

I will find time and go to Airtel office this week and try that their new router, it is the same 25K and free installation.. so that 25K I am supposed to pay for the FibreX sub I will rather use it to test run Airtel. I will park their FibreX router in one corner for now, I am not willing to go through this frustration and embarrassment again.

MTN has really messed up

Yeah, that's valid. 5 days downtime is unacceptable. Probably infrastructural damage.

I went through an mtn sales agent. I paid 25k on Monday last week and device installed the following day. Thursday, I received a call from mtn during the early hours of the morning for device configuration. They asked if the PON light was blinking and later it became stable. I also noticed the Internet light was stable. During the afternoon hours I received an sms that my unlimited data was active and noticed the Internet light started blinking. The sales agent called to confirm if I had Internet access and I confirmed it was active.
So far the speed is fast and no challenges. I've been streaming and downloading large data.
MTN is simply the best internet service provider.

It's important to go through an agent who can follow up from start to finish. You may also contact 217 for them to escalate issues if need be. They are willing to help and support.

You typed like an agent and it is fine. So those of us with blinking PON light found the router on the road and we deserve to be in the situation that we are. Thank you for pointing that out. It is ridiculously funny to me anyway.

Hercules22:
I went through an mtn sales agent. I paid 25k on Monday last week and device installed the following day. Thursday, I received a call from mtn during the early hours of the morning for device configuration. They asked if the PON light was blinking and later it became stable. I also noticed the Internet light was stable. During the afternoon hours I received an sms that my unlimited data was active and noticed the Internet light started blinking. The sales agent called to confirm if I had Internet access and I confirmed it was active.
So far the speed is fast and no challenges. I've been streaming and downloading large data.
MTN is simply the best internet service provider.

It's important to go through an agent who can follow up from start to finish. You may also contact 217 for them to escalate issues if need be. They are willing to help and support.

oloet:
it has been installed since Monday and the router refused to work. Someone came yesterday and he wasn't prepared for the issue. We might be dealing with incompatible hardware issue

Oh yes, I forgot. You are waiting for activation. This is really not encouraging. It's a good thing that there are other internet providers so people can have options.

oloet:
You typed like an agent and it is fine. So those of us with blinking PON light found the router on the road and we deserve to be in the situation that we are. Thank you for pointing that out. It is ridiculously funny to me anyway.

I don't think he meant any offence by his comment, to me anyway. What I read from his comment is that some agent follow through, for those they pitched to and registered for, until the device becomes active.

HeavenlyBang:
Yeah, that's valid. 5 days downtime is unacceptable. Probably infrastructural damage.

Yup.. most likely damage, my annoyance is the fact that it is taking sooooo long to rectify the issue.

This is something that in a saner environment as soon as they received the report should have been resolved in a few hours.

The whole thing is unacceptable ... since Wednesday me and everyone else in this area using the FibreX have been taken back to the dark ages..

I am getting Airtel this week sha, let me test run that one.

No offence taken, I was just stirring his emotions 🤣, I have switched the router off since yesterday. They should come for it whenever they are ready

Ovems:
I don't think he meant any offence by his comment, to me anyway. What I read from his comment is that some agent follow through, for those they pitched to and registered for, until the device becomes active.

Make I bring wire Baba

nani667:
Yup.. most likely damage, my annoyance is the fact that it is taking sooooo long to rectify the issue.

This is something that in a saner environment as soon as they received the report should have been resolved in a few hours.

The whole thing is unacceptable ... since Wednesday me and everyone else in this area using the FibreX have been taken back to the dark ages..

I am getting Airtel this week sha, let me test run that one.