₦airaland Forum

HeavenlyBang:
I don't live in Lagos either. Just called CC and they say it's a general issue due to system maintenance. No timeline on when it'll be back online.

I'll update when it is.

But mine is working fine.

Hercules22:
But mine is working fine.

Doesn't affect everyone, I guess. Person I spoke to said it affected a large number of people.

HeavenlyBang:
No internet service since I woke up by 5am

Me also

nani667:
It was NOT worth the wait... if you are okay with six days downtime I am not... even one day downtime is unacceptable.

If there is an issue with their infrastructure they should be able to sort it out in a few hours, and if it is going to take long it shouldn't be more than 24 hours max. Six days of downtime is unacceptable. I am a simple man, I pay for a service, I expect to get what I paid for.

They need to be aware that if they misbehave man's won't hesitate to port. Yes Airtel may have Fair Usage Policy, from what I hear it is capped around 1TB, I doubt I will be using upto that, so that one is not an issue.

I am still waiting sha, if I don't receive my compensation I will definitely invest the 25K in the Airtel ODU next month. Airtel network is decent in my area, so I am sure it will be a decent experience 🫱🏻‍🫲🏼

It's alright.

HeavenlyBang:
Doesn't affect everyone, I guess. Person I spoke to said it affected a large number of people.

Oh I see. The service will be restored shortly within 24 hours.

Hercules22:
Oh I see. The service will be restored shortly within 24 hours.

I've service too,I guess it didn't affect everyone

Blackestjunior:
its in ekosodin

For my Benin folks,If Ekosodin is connected, that means GRA ,BDPA & Co should also be connected too now ,Abi?

Service is back for me.

HeavenlyBang:
Service is back for me.

Splendid! But they should try and look for a way of doing their maintenance without disrupting the service

dere5:
Splendid! But they should try and look for a way of doing their maintenance without disrupting the service

It was probably not planned maintenance since they usually send mails for that ahead of schedule and it's usually in the night.

This was likely a system issue they had to fix.

I just got this mtn fibreX.

Please how do i get the backup battery for the router? How much and how long backup? Im at Ajah lagos.

This was installed on monday but was activated on tuesday.
Around 1am yestday, internet went off, i put it off and on, but nothing. I also thought it was cos of the hotness of the router.
I later got to know it was a general issue.
So far, its been very fast.

Was off 12am then came back after 5am this morning.

HeavenlyBang:
No internet service since I woke up by 5am

My FibreX just got installed today in the morning and am yet to see any info about username and password from MTN. The installer said they will send it in 7 hours with the login details. Is more than 9 hours now. This is what is showing . What am I suppose to do

omoboy08:
My FibreX just got installed today in the morning and am yet to see any info about username and password from MTN. The installer said they will send it in 7 hours with the login details. Is more than 9 hours now. This is what is showing . What am I suppose to do

Check under/bottom of the device for the SSID & WPA respectively. Congrats!

Thane:
I just got this mtn fibreX.

Please how do i get the backup battery for the router? How much and how long backup? Im at Ajah lagos.

This was installed on monday but was activated on tuesday.
Around 1am yestday, internet went off, i put it off and on, but nothing. I also thought it was cos of the hotness of the router.
I later got to know it was a general issue.
So far, its been very fast.

I just the 8800 mah smart key energy powerbank for 23k today, hopefully it serves this well and lasts.

Thane:
I just the 8800 mah smart key energy powerbank for 23k today, hopefully it serves this well and lasts.

Too small.

At 3.7v that's just 32.56wh and most routers draw 12w, so less than three hours backup time.

Thane:
I just the 8800 mah smart key energy powerbank for 23k today, hopefully it serves this well and lasts.

Get atleast a 20,000mah powerbank instead

Cashio:
O boy this is bloody no cap.
Been using it now for three months and it's the smoothest network device I've ever used.
I used Airtel router for over a year before the mtn broadband and the broadband is not only cheaper, but more stable.
Yes there has been downtimes about two or three times which normally do not take time.
Overall, I give it 97%.
25k monthly and I even connect my neighbour upstairs join.

How did your neighbour connect?

KemoSabe:
Check under/bottom of the device for the SSID & WPA respectively. Congrats!

Thanks all setup now. The speed is waaooo, Streamed premier league match in HD without any buffering. I was surprised that they have increased their minimum sub to 25k though. Spectranet can suck my unused 90GB balance. No dey sub again after all these years of laggy network

Received calls today from like three different MTN agents asking me if I still have issues with my FibreX..

Told them the issue has been rectified but I am still waiting for my compensation. They said they will escalate and ensure I receive the compensation, so I will be waiting. I will not forget easily sha, they must compensate me, those six days of downtime that they sent me back to the stone age with suffering, I will not easily forget. They must give me compensation

nani667:
Received calls today from like three different MTN agents asking me if I still have issues with my FibreX..

Told them the issue has been rectified but I am still waiting for my compensation. They said they will escalate and ensure I receive the compensation, so I will be waiting. I will not forget easily sha, they must compensate me, those six days of downtime that they sent me back to the stone age with suffering, I will not easily forget. They must give me compensation

😂. Very considerate of them to do a follow up, hopefully you get appropriately compensated.
Their fibre is now live in my location, I am expecting installation this week based on the info gotten from their agent in my area.

nani667:
It was NOT worth the wait... if you are okay with six days downtime I am not... even one day downtime is unacceptable.

If there is an issue with their infrastructure they should be able to sort it out in a few hours, and if it is going to take long it shouldn't be more than 24 hours max. Six days of downtime is unacceptable. I am a simple man, I pay for a service, I expect to get what I paid for.

They need to be aware that if they misbehave man's won't hesitate to port. Yes Airtel may have Fair Usage Policy, from what I hear it is capped around 1TB, I doubt I will be using upto that, so that one is not an issue.

I am still waiting sha, if I don't receive my compensation I will definitely invest the 25K in the Airtel ODU next month. Airtel network is decent in my area, so I am sure it will be a decent experience 🫱🏻‍🫲🏼

Airtel ODU is blazing if Airtel network is cool in your area I get notting less than 50mbps

puremaker7:
Airtel ODU is blazing if Airtel network is cool in your area I get notting less than 50mbps

True. But the 50Mbps is capped at 1TB, after which your speed is reduced to 2Mbps. So, be careful how you blaze it. Don't download and stream unnecessarily.

On the other hand, no one has been able to tell us if they have used beyond 1 or 2TB on the fibreX without any further speed cap.

puremaker7:
Airtel ODU is blazing if Airtel network is cool in your area I get notting less than 50mbps

It's capped at 1TB and then speed drop to KBps

HeavenlyBang:
MTN has had a Fibre broadband service for quite a while now but is now quickly expanding its coverage. I looked into it at the start of the year, and was happy to see them finally begin rollout in my estate months ago.

Here's a rundown of all you need to know about the service.

This post is not sponsored and is just my own personal experience.

1. Installation begins in my area around April 2025. Poles are installed, with the Fibre device mounted on poles.

2. After access point installation, I reach out to MTN customer service about joining the program. Also even go to the nearest MTN office to inquire. They are unhelpful and provide no information on when the service will become active in my locale.

3. I see them installing the poles around the area in May and take the contact of a salesman. We keep in touch and he promises to let me know when service begins.

4. In early June he tells me service has begun. I verify from a friend at the MTN office. I pay for it in late June. 25k. NIMC servers go down nationwide. All forms of registrations are put on hold as a result and I'm unable to have a profile created. Not MTN's fault.

5. NIMC servers are fixed in late July. On July 30th I receive my FN ID. The very next morning, Thursday July 31st, I get a call for installation. Installation is done but installation is done wrongly and the inept technician lacks the tools to troubleshoot.

6. Monday August 4 I receive a call from MTN for activation. But activation cannot be done because installation was done incorrectly. Issue is escalated. On Tuesday morning I'm visited by four MTN engineers who come to troubleshoot. They figure out what the issue is and team lead asks the installer to come and fix it.

7. Wednesday afternoon my installation is fixed. I call for activation and by ~7pm the service is active.

Why do I outline the events? To give an idea of how MTN's customer service is. I was impressed. The only big issues I faced were:

- NIMC servers
- Bad installation initially (MTN does not provide their own installers, and this is actually outsourced)

Now for the important details.

1. MTN's FibreX is a fiber connection. A cable goes from the access point on a pole in your street, into your house. That, of course, means it's susceptible to more infrastructural issues. Poles may fall due to wind or anything, and access points may fail like all electronics eventually do. On the flip side, it's also a more stable service since it's not directly tied to signal reception I believe.

2. Installation is free. I only paid 25k for the 50mbps plan.

3. Availability is currently limited. As at the time of posting this on August 8 2025, MTN's FibreX is only available in 14 states. Abuja, Akwa Ibom, Anambra, Cross River, Delta, Edo, Enugu, Imo, Kaduna, Kwara, Lagos, Ogun, Oyo, and Rivers. They are currently expanding, though. Two months ago it was only available in six states. It's also only available in select areas in these states. Typically the most high-brow areas where they're likely to have the most customers for a service like this.

4. You can confirm availability in your area using the MTN app. Just open FibreX, select new customer and plan you want, and all available locations are listed. It's not always up to date, though. My street hasn't been listed yet, for example.

5. There are currently five plans, defined by bandwidth.

20mbps - 15k monthly
50mbps - 25k monthly
100mbps - 50k monthly
150mbps - 60k monthly
300mbps - 100k monthly


And on to more technical information.

1. My Fibre X router is a ZTE F670L. It's not a particularly great router by most accounts, but that can be expected considering the fact that it's free. It also gets the job done.

2. The ZTE F670L lacks any sort of battery or backup power. And runs off a 12v 1A power supply. Ideally you need a steady power supply, or a power bank with a 12v output. Thankfully I have one from an older MTN router I bought. You can theoretically also buy a USB to 12v barrel connector cable and use with a regular power bank, assuming the power bank supports 12v output anyway.

3. The router interface is solid. Has all the necessary features including security controls, firewall and DNS settings with filters and the rest. There is no data usage page, however, but that's not really necessary seeing as FibreX is unlimited. Regrettably, my router does not pair with any of the ZTElink apps. I'm not sure if that's down to the router itself or modifications by MTN. Either way, you're stuck with just the standard web interface.


And on to speed.

I'm on the 50mbps plan and Ookla's speed tests generally always give a dl of 47-55mbps, and ul of ~25mbps. Ergo, just as advertised. Idle ping is typically under 30ms.

I've not had my speeds drop at all, even in peak usage periods around 5-9pm. I should point out, though, that I'm probably one of the few people on the service in my area at the moment. Not sure if that's a factor.

So far I've been able to stream ~8GB 4K movie files off my RD service without any buffering. I'm happy with it. It's a significant upgrade on Airtel's 30k monthly 20mbps unlimited plan which I was using prior. Speed tests usually start off with dl speeds of up to ~150mbps before dropping to 50mbps as capped by my plan, so I believe anything up to the 60k for 150mbps plan should be fine. I'm not sure it can deliver 300mbps, though.

As for range, I've had no issues anywhere in my reasonably large apartment even on the 5GHz network.

Pictures attached below.

sounds interesting. The only issue is that fact that I only get to use it when home. Thanks for sharing.

I'm enjoying my device here at Irhirhi road in Benin City, it's a truly great experience, there was a little downtime today and an SMS was sent to apologize and service was restored quite fast, and an SMS was sent to inform me also. The only thing is that you can't get service when you go out, but that doesn't bother me as I'm a homebody and only go out when necessary, and in that situation, I buy data on my phone

dasphinx1:
Get atleast a 20,000mah powerbank instead

Pls can i use a 20,000 Oraimo power bank on my mtn fiber x router.

oloet:
This is the test results from 2.4 and 5GHz SSID respectively from my router

not related but omo, this phone no go dey last battery o. Only 1phone has bluetooth+2sims+locationsServices ALL active at the same time

For context though, you could restrict both sims services to edge/2G except for when you're out of your wifi zone and want to use Mobile Data. bluetooth seems connected so i guess you're actively using it but mehn, the whole load just caught my attention and i can only imagine the battery drain

NB: Don't mind me o but you fit take am serious sha

🤣 na the power of redmi note 10 pro be that, actually I think the Speedtest app uses location for the test and I am actively using Bluetooth. I understand the load part anyway, thank you for the heads-up

inze:
not related but omo, this phone no go dey last battery o. Only 1phone has bluetooth+2sims+locationsServices ALL active at the same time

For context though, you could restrict both sims services to edge/2G except for when you're out of your wifi zone and want to use Mobile Data. bluetooth seems connected so i guess you're actively using it but mehn, the whole load just caught my attention and i can only imagine the battery drain

NB: Don't mind me o but you fit take am serious sha

Chuks239:
Pls can i use a 20,000 Oraimo power bank on my mtn fiber x router.

Yes you can. with this cable attached

puremaker7:
Airtel ODU is blazing if Airtel network is cool in your area I get notting less than 50mbps

Yes, I am considering getting the Airtel, that is what I even wanted to get during the period that they sent me back to the dark ages with their downtime. I wanted to spend that 25K fibre sub on the Airtel ODU, but the time was the issue sha, since I have to go to their office for the device. I don't know why one cannot register for the airtel ODU online and have it delivered. If I could get the device without needing to visit their office I would already be on the Airtel ODU by now.

If I don't receive my compensation from MTN before my current sub expires I will try and find time and visit the Airtel office sha, Airtel network is decent in my area so I won't mind giving it a try.