₦airaland Forum

Chiderao0972:
Hi guys,
I can see the mtn pole in my area but cant find my area listed as a fiberx location on mtn website.

How else can i order this fiberx asides through the mtn website?

Call 300 on your MTN line and ask to be transferred to the broadband help desk. There might be a direct line to broadband, but I don't know.

dustmalik:
Call 300 on your MTN line and ask to be transferred to the broadband help desk. There might be a direct line to broadband, but I don't know.

Thank you!

Chiderao0972:
Hi guys,
I can see the mtn pole in my area but cant find my area listed as a fiberx location on mtn website.

How else can i order this fiberx asides through the mtn website?

I can send you the agent's number who assisted me with mine, don't worry about getting scammed because a payment link will be sent to you from mtn, and you'll make the payment on the mtn website. You'll be required to send her a picture of the receiver that's on the pole so she can confirm from the number on the receiver if service has commenced in your area

determination26:
I can send you the agent's number who assisted me with mine, don't worry about getting scammed because a payment link will be sent to you from mtn, and you'll make the payment on the mtn website. You'll be required to send her a picture of the receiver that's on the pole so she can confirm from the number on the receiver if service has commenced in your area

Thank you chief!
By some chance, an agent reached out to me via whatsapp today.
I sent a picture of the receiver and a payment link was sent to me like you said.

I filled some form on their website a while back. I assume they are now reaching to people that showed interest earlier.

08033469623 your sure plug to mtn fibreX...ASAP

When would fibre x gets to Aduwawa bypass Goshen estate here in Benin? I'm tired of waiting

Hey guys, Good morning pls I got my fiberx mounted on the 13th of this month and was told it would be activated within 24hrs but up till now it's still not activated. I've been calling 217 nonstop and they keep saying thesame thing "they're working on it, it should be active within 24hrs. Please guys do you have any suggestions or advice for me 🙏. Its really frustrating 😭😭

Tonyfx:
Hey guys, Good morning pls I got my fiberx mounted on the 13th of this month and was told it would be activated within 24hrs but up till now it's still not activated. I've been calling 217 nonstop and they keep saying thesame thing "they're working on it, it should be active within 24hrs. Please guys do you have any suggestions or advice for me 🙏. Its really frustrating 😭😭

First off, how many indicating light is showing on the router and have you tried switching it off and on and lastly you need to call the installer and ask him if he has done the proper configuration for you

whogatti:
First off, how many indicating light is showing on the router and have you tried switching it off and on and lastly you need to call the installer and ask him if he has done the proper configuration for you

3 lights are on. The second on next to the power light is blinking. And yes I've switched off and on multiple times it's still thesame thing. This morning I spoke the customer agent on 217 and asked if it was installed properly and she said yes she checked on her end and it was done properly that she will send a reminder to them to activate it. This is thesame thing they say each time I call 🤦‍♂️

Buy Airtel ODU instead

Tonyfx:
3 lights are on. The second on next to the power light is blinking. And yes I've switched off and on multiple times it's still thesame thing. This morning I spoke the customer agent on 217 and asked if it was installed properly and she said yes she checked on her end and it was done properly that she will send a reminder to them to activate it. This is thesame thing they say each time I call 🤦‍♂️

Burgerstv23:
Buy Airtel ODU instead

Airtel has the worst service in my area and I don't know if they have a fiber optic service like fiberx because I've not seen any around.

Tonyfx:
Airtel has the worst service in my area and I don't know if they have a fiber optic service like fiberx because I've not seen any around.

They do have Fibre service with similar pricing and speed as MTN, but not as widely available.

dustmalik:
They do have Fibre service with similar pricing and speed as MTN, but not as widely available.

Okay thanks 👍

Ok just a lil patient..it will work..


3 lights are on. The second on next to the power light is blinking. And yes I've switched off and on multiple times it's still thesame thing. This morning I spoke the customer agent on 217 and asked if it was installed properly and she said yes she checked on her end and it was done properly that she will send a reminder to them to activate it. This is thesame thing they say each time I call 🤦‍♂️[/quote]

Ideally... What kind of back up power would you recommend I purchase for the router... I'm looking to get at least 10 hours back up since electricity in my area is poor. Thank you.

HeavenlyBang:
MTN has had a Fibre broadband service for quite a while now but is now quickly expanding its coverage. I looked into it at the start of the year, and was happy to see them finally begin rollout in my estate months ago.

Here's a rundown of all you need to know about the service.

This post is not sponsored and is just my own personal experience.

1. Installation begins in my area around April 2025. Poles are installed, with the Fibre device mounted on poles.

2. After access point installation, I reach out to MTN customer service about joining the program. Also even go to the nearest MTN office to inquire. They are unhelpful and provide no information on when the service will become active in my locale.

3. I see them installing the poles around the area in May and take the contact of a salesman. We keep in touch and he promises to let me know when service begins.

4. In early June he tells me service has begun. I verify from a friend at the MTN office. I pay for it in late June. 25k. NIMC servers go down nationwide. All forms of registrations are put on hold as a result and I'm unable to have a profile created. Not MTN's fault.

5. NIMC servers are fixed in late July. On July 30th I receive my FN ID. The very next morning, Thursday July 31st, I get a call for installation. Installation is done but installation is done wrongly and the inept technician lacks the tools to troubleshoot.

6. Monday August 4 I receive a call from MTN for activation. But activation cannot be done because installation was done incorrectly. Issue is escalated. On Tuesday morning I'm visited by four MTN engineers who come to troubleshoot. They figure out what the issue is and team lead asks the installer to come and fix it.

7. Wednesday afternoon my installation is fixed. I call for activation and by ~7pm the service is active.

Why do I outline the events? To give an idea of how MTN's customer service is. I was impressed. The only big issues I faced were:

- NIMC servers
- Bad installation initially (MTN does not provide their own installers, and this is actually outsourced)

Now for the important details.

1. MTN's FibreX is a fiber connection. A cable goes from the access point on a pole in your street, into your house. That, of course, means it's susceptible to more infrastructural issues. Poles may fall due to wind or anything, and access points may fail like all electronics eventually do. On the flip side, it's also a more stable service since it's not directly tied to signal reception I believe.

2. Installation is free. I only paid 25k for the 50mbps plan.

3. Availability is currently limited. As at the time of posting this on August 8 2025, MTN's FibreX is only available in 14 states. Abuja, Akwa Ibom, Anambra, Cross River, Delta, Edo, Enugu, Imo, Kaduna, Kwara, Lagos, Ogun, Oyo, and Rivers. They are currently expanding, though. Two months ago it was only available in six states. It's also only available in select areas in these states. Typically the most high-brow areas where they're likely to have the most customers for a service like this.

4. You can confirm availability in your area using the MTN app. Just open FibreX, select new customer and plan you want, and all available locations are listed. It's not always up to date, though. My street hasn't been listed yet, for example.

5. There are currently five plans, defined by bandwidth.

20mbps - 15k monthly
50mbps - 25k monthly
100mbps - 50k monthly
150mbps - 60k monthly
300mbps - 100k monthly


And on to more technical information.

1. My Fibre X router is a ZTE F670L. It's not a particularly great router by most accounts, but that can be expected considering the fact that it's free. It also gets the job done.

2. The ZTE F670L lacks any sort of battery or backup power. And runs off a 12v 1A power supply. Ideally you need a steady power supply, or a power bank with a 12v output. Thankfully I have one from an older MTN router I bought. You can theoretically also buy a USB to 12v barrel connector cable and use with a regular power bank, assuming the power bank supports 12v output anyway.

3. The router interface is solid. Has all the necessary features including security controls, firewall and DNS settings with filters and the rest. There is no data usage page, however, but that's not really necessary seeing as FibreX is unlimited. Regrettably, my router does not pair with any of the ZTElink apps. I'm not sure if that's down to the router itself or modifications by MTN. Either way, you're stuck with just the standard web interface.


And on to speed.

I'm on the 50mbps plan and Ookla's speed tests generally always give a dl of 47-55mbps, and ul of ~25mbps. Ergo, just as advertised. Idle ping is typically under 30ms.

I've not had my speeds drop at all, even in peak usage periods around 5-9pm. I should point out, though, that I'm probably one of the few people on the service in my area at the moment. Not sure if that's a factor.

So far I've been able to stream ~8GB 4K movie files off my RD service without any buffering. I'm happy with it. It's a significant upgrade on Airtel's 30k monthly 20mbps unlimited plan which I was using prior. Speed tests usually start off with dl speeds of up to ~150mbps before dropping to 50mbps as capped by my plan, so I believe anything up to the 60k for 150mbps plan should be fine. I'm not sure it can deliver 300mbps, though.

As for range, I've had no issues anywhere in my reasonably large apartment even on the 5GHz network.

Pictures attached below.

Good morning. I want to get mine. The poles were mounted in my area like 2 months ago with everything. How do I start?

Good morning. I want to get mine. The poles were mounted in my area like 2 months ago with everything. How do I start

Contact me I can help you...

Hello guys, please what login details can i use to access the FiberX ZTE Router dashboard? Username and Password: admin doesn't work for me

amadika:
Hello guys, please what login details can i use to access the FiberX ZTE Router dashboard? Username and Password: admin doesn't work for me

is your router activated already..how many indicating light is showing on the router...Contact me I need to see the back pics of your router

WhizdomXX:
Good morning. I want to get mine. The poles were mounted in my area like 2 months ago with everything. How do I start?

contact me

whogatti:
is your router activated already..how many indicating light is showing on the router...Contact me I need to see the back pics of your router

My router is activated and working very well. I just want to access the dashboard so I can change the wifi details

amadika:
My router is activated and working very well. I just want to access the dashboard so I can change the wifi details

Reach out to them on 217, they'll send you the information to login.

drizzle0007:
Ideally... What kind of back up power would you recommend I purchase for the router... I'm looking to get at least 10 hours back up since electricity in my area is poor. Thank you.

I use olax mini dc ups 20000mah, I get at least 14 hours (I have never ran it down to know it's limit)

WhizdomXX:
Good morning. I want to get mine. The poles were mounted in my area like 2 months ago with everything. How do I start?

One way is by talking to those already connected and requesting for the installers/agents contact.

amadika:
Hello guys, please what login details can i use to access the FiberX ZTE Router dashboard? ....

user.... disclaimer

KemoSabe:
user

Thank you very much

dasphinx1:
Yes you can. with this cable attached

where did you get this please. the ones i bought havent been working

update: i was able to get a Dc 12v Cable that works. check it out here https://shorturl.at/w3i5M

dasphinx1:
Yes you can. with this cable attached

Please how long does your power bank power your router and can I know the particular brand and capacity? Thank you

amadika:
Hello guys, please what login details can i use to access the FiberX ZTE Router dashboard? Username and Password: admin doesn't work for me

User
User

Mykcool:
I use olax mini dc ups 20000mah, I get at least 14 hours (I have never ran it down to know it's limit)

How much did you get it?

drizzle0007:
How much did you get it?

Can’t recall, check online it should give you an idea of the price

HeavenlyBang:
User
User

What’s the link/address to the dashboard?