₦airaland Forum

I downloaded an application on playstore some weeks ago without attaching my ATM debit card.
I had earlier cancelled and removed my Card details on playstore when I was debited 2k automatically from play store, thinking my card is no more attached,.not to see I was debited 59,000 naira when I was paid my salary yesterday 18/12/2025.
I traced the transaction and I noticed it was this application through automatically debited my Zenith bank without my authorization.

I have forwarded complaints to the app customer service and Google play store customer service, I'm waiting for a refund.

Please what can I do, that's my whole salary for God's sake!! I'm crying like this

Never attach your card details to any app or website, you give them unbridled access to your account to debit anytime they want. It's obvious that you haven't totally removed your details from play store even though you think you have.

tesseract:
Never attach your card details to any app or website, you give them unbridled access to your account to debit anytime they want. It's obvious that you haven't totally removed your details from play store even though you think you have.

Thank you. Please use it possible to get a refund

dboY1123:
Thank you. Please use it possible to get a refund

Yes it is. But its usually a very long and stressful process, sometimes it not worth the stress they'll put you through.

What's the name of the app so that people can learn to avoid it..?

dboY1123:
I downloaded an application on playstore some weeks ago without attaching my ATM debit card.
I had earlier cancelled and removed my Card details on playstore when I was debited 2k automatically from play store, thinking my card is no more attached,.not to see I was debited 59,000 naira when I was paid my salary yesterday 18/12/2025.
I traced the transaction and I noticed it was this application through automatically debited my Zenith bank without my authorization.

I have forwarded complaints to the app customer service and Google play store customer service, I'm waiting for a refund.

Please what can I do, that's my whole salary for God's sake!! I'm crying like this

PlayerMeji:
What's the name of the app so that people can learn to avoid it..?

I think any app you download that needs subscriptions, when I was using Canva App for graphics design, Google play store automatically debited me when it's time t renew your subscription.

The name of the app I downloaded was Promova.

tesseract:
Yes it is. But its usually a very long and stressful process, sometimes it not worth the stress they'll put you through.

I don't mind the stress, I need my money. I'm very broke and Christmas is coming.

Thanks for the heads up

dboY1123:
I think any app you download that needs subscriptions, when I was using Canva App for graphics design, Google play store automatically debited me when it's time t renew your subscription.

The name of the app I downloaded was Promova.

dboY1123:
I don't mind the stress, I need my money. I'm very broke and Christmas is coming.

Okay, since you have already mailed both the CC of play store and the app, you wait for their response, or better still look for a way to live chat a customer service representative then lay your complaints. Live chats are more effective than just sending mails.

tesseract:
Okay, since you have already mailed both the CC of play store and the app, you wait for their response, or better still look for a way to live chat a customer service representative then lay your complaints. Live chats are more effective than just sending mails.

The current subscription which they debited me for has been terminated, Promova app has stated on Google playstore under budget/history that "Refunded".
Google play has mailed me a receipt of a refund. But I've not gotten a refund.

But I contacted my bank, they ask me to wait for a refund.

dboY1123:
The current subscription which they debited me for has been terminated, Promova app has stated on Google playstore under budget/history that "Refunded".
Google play has mailed me a receipt of a refund. But I've not gotten a refund.

But I contacted my bank, they ask me to wait for a refund.

Okay good. Just be patient then, you will get your funds back. Just remember not attach your card details to any app or website.