₦airaland Forum

gambus007:
The infrastructure is about 150 meters away from my house. It is already within the estate, just one street ahead of mine. When I stand in front of my gate, I can see the last pole where the connection ended; there is only a small bridge between the last pole and my street, all within the same estate.

The issue of a refund, according to the marketer and the engineer, is very discouraging. They said it takes about three months to process a refund. I’m really tired, abeg.

I keep sending emails, and the response is always that my complaint has been acknowledged. On WhatsApp, they say I will get feedback, while the email response says they are working on the complaint.

newman10:
Gentlemen and FiberX users, how do you check your usage statistics or data consumed? It appears you can't get that on the router MTN is giving to customers.

nani667:
Downtime has met me again 😒😒

2dyefor:
Abeg oh. See me see wahala. This is week two and I'm yet to be activated. Apparently area boys in aguda area are not letting them connect a cut cable and the whole surulere is down? What does one even do in this situation? I dun tire.

Deicide:
For me I can browse on my laptop but not on my phone connected to the same wi-fi o. Like watin day go on

Deicide:
For me I can browse on my laptop but not on my phone connected to the same wi-fi o. Like watin day go on

KemoSabe:
Mine's the reverse. Can only connect to ZTE router/ browse through my Huawei smartphone & Amazon tab on 2G but not on any of my laptops. Have to figure out WTH is going on here.

Deicide:
Min is back to normal now sha

newman10:
Gentlemen and FiberX users, how do you check your usage statistics or data consumed? It appears you can't get that on the router MTN is giving to customers.

newman10:
Can someone assist with this question?

nani667:
The installation is free.. you just pay for subscription, and an agent contacts you for installation.

The router is connected to the cable. The connection runs from a pole outside the house straight to the router.

Personally I have been subscribed and connected for about two weeks now, haven't experienced any downtime so far, neither have I experienced any issue with speed. I have been having constant 50+ Mbps that I subscribed to without issues. Even when network is sluggish on my MTN SIM on my phone the FibreX has always been constantly blazing 🔥

I would consider myself a heavy data user, and yes, the FibreX is truly Unlimited.

There is really no money that you are required to spend during inquiry or even installation. To find out if your area is Fibre ready, just go to the MTN website and enquire, although some recent locations they are yet to even update on their website. For my case even the customer service agent I spoke with online did not even know that the Fibre was already live in my estate. It was after I filled out the Fibre form on my website a fibre agent reached out to me via email and told me my area was live. So I just made payment for the 50Mbps plan, and like two days later I received a phone call, an agent came around and installed it for free.
But as for enquiry, no money is involved, my advice to you is go to their website and just fill out the FibreX form, that is all you need to do. If your area is live you will be contacted, then you can go ahead and make payment. The only amount you will be required to pay is just subscription charge, everything else is free.

frank155:
You can try out this app (Mi MDev) for various MTN mifi and routers. It currently has support for information about the network, data usage, SMS, USSD and more for your router's and mifi.
Support for more MTN devices is constantly being worked on.


Attached is a screenshot of the app on the Play Store.

frank155:
You can try out this app (Mi MDev) for various MTN mifi and routers. It currently has support for information about the network, data usage, SMS, USSD and more for your router's and mifi.
Support for more MTN devices is constantly being worked on.


Attached is a screenshot of the app on the Play Store.

Mykcool:
I don’t even understand what’s happening. I’m getting notifications from all my apps even though they’re not working, I can’t browse, but I can chat and make calls on WhatsApp.

Deicide:
Mine I cannot call on whatapp but network is fast

Kolapoboss:
I sent you a mail. Check let me help out

Mykcool:
It’s functioning properly now, it was restored before I went to bed yesterday.
I lodged a complaint on their dashboard and also dropped a message on WhatsApp.

Lordofalmajiri:
how can I reach out to them ?

Mykcool:
Login to your dashboard on FibreX.mtn.ng
Select support , and report issue. It sends a mail to them.
The WhatsApp is 091…6000..8217

You can also call 217 if time hasn’t passed 5pm

Mykcool:
Login to your dashboard on FibreX.mtn.ng
Select support , and report issue. It sends a mail to them.
The WhatsApp is 091…6000..8217

You can also call 217 if time hasn’t passed 5pm

Deicide:
this is not official app so can't be trusted. Just 100+ downloads

frank155:
Which MTN product did you try with?

HeavenlyBang:
FibreX ZTE router.

frank155:
Oh. It's not yet supported. Fibre rollout hasn't got to me yet.
You can try with other devices tho.