₦airaland Forum

dere5:
An update on the above post. So I switched on my router this morning and saw that I could browse with it. I had switched off my router after my subscription had ended and service was restored . I had been checking my fibreX dashboard to see if they have compensated me for the down time and up until this morning it was still saying that I had no ongoing plan and that my wallet was zero, because I had called customer care to request for a compensation of down time which amounted to 21days and the lady I spoke to had told me that I'll see the credit on my dash board when I'm compensated. So mtn has compensated me after all without my knowledge

Yes that’s how it works, the compensation doesn’t show on your dashboard but the lost days have been returned
Enjoy!

I must confess, FibreX services at my end has been really impressive for over a month now, I haven't experienced any downtime at all. I truly hope they can keep it up. I'm making this comment because I feel people are quick to complain when the service is poor so it's also nice to commend them when the service is good.

My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom💥 my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

DutchNegro:
My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom💥 my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

Reach out on 08139178305

My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom, my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

DutchNegro:
My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom💥 my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

Also this is how mtn FAT are shaped and look like

Is this installation for MTN Fibre X. Location is ajidagan street gbagada off Charlie Boy bus stop Lagos

Vicky2k:
Is this installation for MTN Fibre X. Location is ajidagan street gbagada off Charlie Boy bus stop Lagos

Yes, it is

What do I do if the nearest fibre X Pole to the house where I need the installation is far. For instance about 300 Meters.

Vicky2k:
What do I do if the nearest fibre X Pole to the house where I need the installation is far. For instance about 300 Meters.

Do not make any payment until the poles/connection are close to your gate. I had the same issue around January and got my refund in April.

This fiberX thing is a serious scam. They installed it for me
I used only for two days.
Since then I've not been able to use it.

supersaz66:
This fiberX thing is a serious scam. They installed it for me
I used only for two days.
Since then I've not been able to use it.

Have you contacted them via 217 or through email via the fibrex hub?

Maybe you should try contacting them on 217. Another thing I found that works like magic is calling them out on X/Twitter and tagging NCC, you will be attended to ASAP and the issue resolved in no time. There has been no single downtime in my area for the past two months. Concerning Internet issues, to me, FibreX is the next best thing since sliced bread...lol. My kids are fully entertained without bothering about data depletion, it's freaking fast and my GoTv decoder has become redundant.

supersaz66:
This fiberX thing is a serious scam. They installed it for me
I used only for two days.
Since then I've not been able to use it.

Tiemitidayo:
Also this is how mtn FAT are shaped and look like

I have one of these on a pole that's 2 buildings away from mine. The installation technicians checked it, confirmed that it was powered, but that it doesn't belong to MTN.

The reason why I attached the image of that box-shaped thing is because that was what the engineers were working on when they told me they were installing MTN FibreX infrastructure in my area, and then they went on to say that it would be powered same day.


I checked the MTN app after that, and my street that was previously not listed as a FibreX coverage area was now listed. But after my encounter and complaints, they have gone ahead to delist my street on the app.

Very useless service from MTN, my router has been down for over one week and I've been calling 217 still no reasonable response.

Pls is there a way to check and know how many people exactly that are connected to my FibreX at any point in time?

dere5:
Pls is there a way to check and know how many people exactly that are connected to my FibreX at any point in time?

Log into the router dashboard, you should be able to see it there.

Which of the routers do you have?

Those of you using Fibre x network,does the router come with built in rj45 Ethernet port for wired connection?


If yes is it gigabit Ethernet port?

Mykcool:
Log into the router dashboard, you should be able to see it there.

Which of the routers do you have?

Do you mean the mtn fibreX dashboard?
I have the Huawei optixstar hg8145x6-10 router

dere5:
Do you mean the mtn fibreX dashboard?
I have the Huawei optixstar hg8145x6-10 router

Not the FibreX dashboard.
Mine is ZTE, and it has its own portal address (https://192.168.1.1/)

Someone with HUAWEI should help you out

dere5:
Do you mean the mtn fibreX dashboard?
I have the Huawei optixstar hg8145x6-10 router

Check this out.

https://m.youtube.com/shorts/kaNONaHgjDo

Please who can recommend a very good fiber X power bank and how much. Also, how long does it last.

I used an Oraimo 20000mah power bank with my router, and, on a full charge it will last you the whole 24 hours and then some. I recently did a solar setup so I don't use it anymore. Get the Oraimo power bank, follow the instructions for first usage and it will last you a very long time

Kerefi:
Please who can recommend a very good fiber X power bank and how much. Also, how long does it last.

determination26:
I used an Oraimo 20000mah power bank with my router, and, on a full charge it will last you the whole 24 hours and then some. I recently did a solar setup so I don't use it anymore. Get the Oraimo power bank, follow the instructions for first usage and it will last you a very long time

Is it the normal oraimo power bank because I have it. What else do I get for it?

Yes, it's the normal Oraimo power bank. Get a USB to DC 12v wire. You should get it at areas where phones and phone accessories are sold

Kerefi:
Is it the normal oraimo power bank because I have it. What else do I get for it?

aieromon:
Check this out.

https://m.youtube.com/shorts/kaNONaHgjDo

Thanks,this answers my question

Please suggest power bank I can use with mtn fiber x

korrej:
Please suggest power bank I can use with mtn fiber x

Your question has already been answered.Scroll up and read 2nd or 3rd post before your post

It's 3 days now after installation and my account is yet to be activated. Marketers and installers just getting new customers not caring whether the area is activated or not.

What can I do guys?