₦airaland Forum

TossTos:
The thing go first be say , Abi Alaye fe gbawa ni , them go dey use one mind the judge you and you go dey sweat inside .. it's a crazy mood .. that's why sometimes me I go first run transfer or make have cash for hand o .. I don experience am tire ..

I can bet the account balance I showed the lady is more than her 10 months salary but she seems so uninterested, na there I humble just call my wife ASAP

UBA ,Agbor branch.

I was leaving back to Phc ,left very early for an impromptu exam and I needed to withdraw cash to give my Former in laws and to hold .

I had already paid for the Sienna .Got into the banking hall and this people were telling me that my signature wasn't correct .
Gave me clean sheet to keep practicing my own signature,driver from the park started calling me to hurry up .

I sign full paper like craze woman. Same and only signature I've been using all my life.The assistant jesus CC woman kept rejecting it.

I removed my wig first and started drama.
I got the money in less than 10 minutes,I didn't have to go back to the queue.

I'll always remember this because it's the 'angriest' I have seen myself in public.


Almost half of the journey before I come dey shame .

Every other one has being fair enough.

truxperteam:
Whether it is GTBank, Access Bank, First Bank, UBA, Zenith, Opay, Kuda or any other — we have all had that one banking experience that left us speechless.
Frozen accounts without notice. Failed transfers that took days to reverse. ATMs that swallow cards. Customer service that puts you on hold forever. Charges you never agreed to.
But also — some banks have genuinely impressed people with fast service, easy apps and quick resolutions.
Which Nigerian bank has frustrated you the most? And which one has genuinely impressed you?
Share your honest experience below 👇🇳🇬
You can also search Truxper on Google to rate and review any Nigerian bank permanently.

Sterling bank

Those days that you can only withdrawl from the branch you opened the account

I empty the acc asap and left with them small change to close the account

Gtbank not honoring court order

Access bank is on number one.. Always frustrating Lagos state civil servant.. Na dem dey pay last

yomi007k:
Access bank.

1. Few weeks ago I sent money to my gateman who was hungry and needed foodstuffs, the money hanged for days. I had to send him another money and then start sending emails because thier customer care numbers don't go through.

2. Today,I have tried buying prepaid units , I have been deducted but yet to see token.
The painful thing is that it is my salary account.

Stop doing so much transactions for now with local Banks. They have a local network problem that delays transactions for days

Counterigbolies:
I can bet the account balance I showed the lady is more than her 10 months salary but she seems so uninterested, na there I humble just call my wife ASAP

she go even call am fake balance .. she no go believe and you will be like , no be your fault, na the bank .. she no go believe.. we wey be say na street we dey , come see different slang wey one girl take yab me ontop I bought goods wey be say na im persuade me to join .. thank God say I never consume am .... Wahala.. Sir , I vex open so many accounts afterwards ni o ..

truxperteam:
Whether it is GTBank, Access Bank, First Bank, UBA, Zenith, Opay, Kuda or any other — we have all had that one banking experience that left us speechless.
Frozen accounts without notice. Failed transfers that took days to reverse. ATMs that swallow cards. Customer service that puts you on hold forever. Charges you never agreed to.
But also — some banks have genuinely impressed people with fast service, easy apps and quick resolutions.
Which Nigerian bank has frustrated you the most? And which one has genuinely impressed you?
Share your honest experience below 👇🇳🇬
You can also search Truxper on Google to rate and review any Nigerian bank permanently.

My smartcash i do log in via just acct no and passward. No need of otp.

This week smartcash change and updated the app, meanwhile ive lost the SIM, infact its one of my girls in school that gave , i got paid money for work 45k to smartcash i spent just 5k out of it and slept.
Before i wake up smartcash has changed their app and it now requires otp.
I don call them tire say i link email to theor bank dem no gree me withdraw talk say make i do sim welcome back for sim wey no b my name and fingerprint

Pootle:
a male cashier hitting on his female colleague with a long queue of waiting and grumbling customers

So make he no chase woman because he dey work for bank?

Python25to30:
My smartcash i do log in via just acct no and passward. No need of otp.

This week smartcash change and updated the app, meanwhile ive lost the SIM, infact its one of my girls in school that gave , i got paid money for work 45k to smartcash i spent just 5k out of it and slept.
Before i wake up smartcash has changed their app and it now requires otp.
I don call them tire say i link email to theor bank dem no gree me withdraw talk say make i do sim welcome back for sim wey no b my name and fingerprint

So pathetic.. , the kind stress you will go through with load of regrets , if I had known, make i no use this smartcash ...

Summary:

Went to my stockbrokers from Ibd to Lagos. Needed something from the bank, the usual suspect, Access.

Step 1:
Got into the bank and noted the time as 2.47pm. Got in touch with the appropriate officer and transaction started.


Step 2.
They needed to call the domiciled branch where account was opened originally. They were doing Robo- Rebe. I kept my cool.

Step 3:
When it was about 5 minutes past 4, front door was locked and I envisaged they are working towards telling me to " come back tomorrow". I kept my cool.

Step 4:

With a voice that " roars like a lion" and " like a mad prophet" - apologies to Dr. DK Olukoya at exactly 4.15pm I shouted -Oga HOP, you better call the police officer on duty in your bank today because he should either be ready to arrest me or carry me out dead. The silence in the banking hall from the remaining customers being attended to and the staff was deafening.

Step 5:
From no where, Branch Manager came down to the banking all, took over and started calling the other branch. Meanwhile, the stockbrokers were calling me because I was delaying their own closure. Before you could say, Blessing CEO, the transaction was completed and I left their fucking banking hall in Ikeja.

Fear Access Bank and in addition, run away from the fellow that does not fear Access Bank.

BigCowHornn:
Stop doing so much transactions for now with local Banks. Do you have a local network problem that delays goes transactions for days

Na to move go opay be that.

poshestmina:
UBA ,Agbor branch.

I was leaving back to Phc ,left very early for an impromptu exam and I needed to withdraw cash to give my Former in laws and to hold .

I had already paid for the Sienna .Got into the banking hall and this people were telling me that my signature wasn't correct .
Gave me clean sheet to keep practicing my own signature,driver from the park started calling me to hurry up .

I sign full paper like craze woman. Same and only signature I've been using all my life.The assistant jesus CC woman kept rejecting it.

I removed my wig first and started drama.
I got the money in less than 10 minutes,I didn't have to go back to the queue.

I'll always remember this because it's the 'angriest' I have seen myself in public.


Almost half of the journey before I come dey shame .

Every other one has being fair enough.

lol
Those guys are funny…they did the same thing to me
That my signature was not matching….one even said that old men and women Dey remember signature e come be young guy like me….
I just left them and went to another branch and got the money.

I'd say Zenith bank.
My madam and I were going on vacation 2023, she applied for PTA through access bank, me I applied through Zenith on the then CBN portal. Omo she got hers easily and without stress for me, Zenith bank said they did not have forex, it was so stupid that their staff showed me a book with list of name of people on queue, guess what most was even their staff. It's like their staff was using it for round tripping business, cos how will they be dragging with customer? OK for me to withdraw the application I did through Zenith bank to CBN, the portal hooked. I had to go make wahala in that Zenith bank office, finally got a letter from them to CBN that I never got the PTA, I then had to call CBN in Abuja to reset my application in their portal. Sad thing was that it was too late to apply again as my traveling was due. Imagine I could not therefore travel with forex gotten at reduced price through Cbn, I the had to rely on my savings in my Dom account.
Now on getting to the UK, guess what, my zenith bank £ debit card did not work, that is their mastercard to operate my £ dom account ohh!! Na so so calls I de call account officer in naija, de call Zenith bank card services etc, the card messed me up big time! Two months later I de travel again, I jejely went to gt bank and easily got PTA.

UBA is frustrating me presently with the UBA Mobile App.

Yes Zenith and that one called Fidelity my a s s bank.

koladata:
Sterling bank is still with my entire savings going to a year now, anything you do in this life, please don't use sterling bank

What happened maybe I can help

Where will I start?

UBA: I went to them so I can have access to my bank account. I was told that a text will be sent to my number. I told them it is an old number I no longer use. He said they have to change the number, and he said they had issues with that since my number is being used by another account. I told them it was not possible because the previous number was registered to my NIN. He said we have to wait for them to change the number. Came back days later, nothing...till now I can still send funds in but I cannot remove money unless I visit the bank. I still cannot log into the app.

Zenith: Tried to register my NGO account, so we can do business with them. After asking us to get EFCC documents that took 1 yr...after one of their boys asked to get it for us for N100k within 2 weeks...we got all the documents, filled for forms and nothing came out of it. We kept getting posted that multiple layers must sign our papers..guess they never did. The same Zenith will help corrupt politicians move money about.

Now I use GTBank and still have not opened an NGO account. I may have to settle for a MicroFinance. I wont be surprised if we open an account in Kenya first before Nigeria lol.

truxperteam:
Whether it is GTBank, Access Bank, First Bank, UBA, Zenith, Opay, Kuda or any other — we have all had that one banking experience that left us speechless.
Frozen accounts without notice. Failed transfers that took days to reverse. ATMs that swallow cards. Customer service that puts you on hold forever. Charges you never agreed to.
But also — some banks have genuinely impressed people with fast service, easy apps and quick resolutions.
Which Nigerian bank has frustrated you the most? And which one has genuinely impressed you?
Share your honest experience below 👇🇳🇬
You can also search Truxper on Google to rate and review any Nigerian bank permanently.

Its a long story , and its even a corporate account o, six figures

Amwitty:
What happened maybe I can help

TossTos:
Access bank frustrated my life then , sheybi na Jeje my account dey normal na im I go meet them , na them say make i upgrade o , gbam , na im everything disappear.. while the upgrade was on for premium savings , na im the agent say him go collapse my ID , seems my name Appeared not matched on two accounts with them . Then I gave them go ahead , do it .. not knowing that e go later end somehow .. whenever I log into my Accessmore app , I found Account not available, no history , no account found , internet banking too , no account. Just via ATM and over the counter and I've gone there severally, them keep saying my account is active . And most of my transactions I so much run them via App.. so frustrating. I went there about 2month ago , if there's anyhow I can have the app , them say the app is not compatible for my phone. ( And me never get money to buy any other phone ).. i forget about them for now hoping for another day. But sincerely, Access is a good bank ...

Hi,

A friend had the same issue. We got tired of it and went to the bank to complain, and here’s what was happening:

You likely have two different accounts opened at different times with two different IDs. Most banks no longer allow a customer to have multiple IDs, so whenever you request something, the system flags it and asks you to merge, or “collapse,” the IDs into one.

The problem happens during that merge. The bank must select the ID linked to your mobile app as the primary ID. If they use the second ID that isn’t linked to the app as the primary ID, your mobile app will stop showing any accounts. The same thing happens on internet banking.

Go back to the bank and tell them they used the wrong ID as your primary ID. Ask them to swap it so that the ID originally linked to your app becomes the primary ID again, and the other one becomes secondary.

Hope this helps!

One Mr.Ese A Legitimate Business Man who had Lived in Japan for about 16 years Moved His Funds to Nigeria ,He First Contacted the Nigerian Embassy in Japan who Advised him to Do that through UBA First .

He Intends to Invest Massively in Agriculture ( Greenhouse Agriculture for Local and Export Purposes ) Affordable Housing Estates ,Hospitality and other Investments that would have Direct Impacts on the Common and Average Nigerians .

His Business which is Currency Exchange Swap,One of the Most Legitimate business in the world done through US FED RESERVE GROUP.Certified By the FBI as Legitimate.The Source of His Funds .

UBA assured him of the Safety of His Funds ,He was Cleared by the EFCC ( He had SCUML) No Nigeria. government Agency had anything Negative against him .

For 11 Years UBA and other Nigerian Banks Have unlawfully restricted him from Having Access to His Huge Funds .All His Efforts have been Thwarted by Nigerian Banks and their Cohorts at some Governments Agencies .

Rather than Releasing His Funds they resorts to Using the same Funds for their Business.This is Fraud and Threats to Life

yomi007k:
Access bank.

1. Few weeks ago I sent money to my gateman who was hungry and needed foodstuffs, the money hanged for days. I had to send him another money and then start sending emails because thier customer care numbers don't go through.

2. Today,I have tried buying prepaid units , I have been deducted but yet to see token.
The painful thing is that it is my salary account.

What I do is search for them on Facebook, enter into their DM and make my complaint with screenshots.... Soon as they view theessage, they will log iny complain and reply me or ask for further info and before you know it, my money will reverse



Same with any other bank.... I stopped using the physical bank for these queries

koladata:
Its a long story , and its even a corporate account o, six figures

Send me a DM if you don't mind

…and then use the experience to do what? If you don’t pay me, dey play.

truxperteam:
Whether it is GTBank, Access Bank, First Bank, UBA, Zenith, Opay, Kuda or any other — we have all had that one banking experience that left us speechless.
Frozen accounts without notice. Failed transfers that took days to reverse. ATMs that swallow cards. Customer service that puts you on hold forever. Charges you never agreed to.
But also — some banks have genuinely impressed people with fast service, easy apps and quick resolutions.
Which Nigerian bank has frustrated you the most? And which one has genuinely impressed you?
Share your honest experience below 👇🇳🇬
You can also search Truxper on Google to rate and review any Nigerian bank permanently.

Ecobank will always frustrate you when it comes to end of the month. ATM cards will not work, transfer will not transfer, etc. just don't fall ill and plan to pay hospital bill with Ecobank channels or devices at any month end period.

GTbank! Those people were really after my life! It was my brother who convinced me to open an account with them, which I did without hesitation because I was looking for a good, customer-friendly bank at the time. Then came the BVN registration hassle. I went to the bank and did my BVN with them, provided all my details, and registered. No wahala. I thought I was sailing smoothly until two weeks to my NYSC orientation camp. I went to the bank to request an ATM debit card, filled all the forms, and provided all the particulars they requested. The lady who attended to me assured me that my ATM would be ready within 2–5 business working days. I said to myself, "Well, that's fine. It is still within my deadline." On the third day, I went to the bank. I was told that it was not ready yet. I waited until Friday and went there again, and I got the same story: "ATM not yet ready." Hian! I said okay, no wahala, let me check back on Wednesday next week. Wednesday arrived, and I was like, "My ATM should be ready now, surely." I bounced into the banking hall and sat down at the customer care waiting line. When it got to my turn, I told them I had come to collect my ATM card. The young man checked his system, stood up, and went inside. I was thinking that he was going in there to fetch my card, but when he returned, the question he asked me took me aback. Baba was asking me, "Sir, when did you apply for the card, and was it in this branch?" I was like... shey this guy dey whine me abi wetin? I asked him whether my details weren't in their system, which he confirmed they were, but my card was not yet available. He asked me to check back on Monday next week. I was scheduled to travel to Katsina that Monday! I told him about my travelling plans, but he said that I should come in the morning since my journey was scheduled for night. Monday morning, I came back, and this time it was the lady who handled the ATM registration that was on seat. I jumped the line and went to her directly and narrated my ordeal and frustration with their services. I told her that I was supposed to be in Katsina that morning. She apologised and went to enquire about the delays in my card issuance. I saw her going back and forth inside the banking hall while the other customers on the queue complained about being kept waiting. Me, I no even look anybody face. When she came back again, she told me that for some reason she couldn't find my card, which was very infuriating. I was making for the door when one of her colleagues advised her to check the cabinet where they kept mails. She did, and lo and behold, my card was there. Apparently, it had been sitting there for weeks! She apologised for the delays, though, but I wasn't in the mood for that, so I left immediately to go arrange and get ready for my journey, thinking my ordeal with this bank was over. Little did I know we were just getting started.

After the NYSC orientation camp, I was redeployed to Anambra. When I got to the NYSC office at Amawbia, we were told to open a new allawee account with FCMB (in the orientation camp in Katsina, we had opened an account with Zenith Bank for our allawee). I did as we were told, opened the account, and provided my BVN for linkage. When the first allawee from Anambra entered the FCMB account, I went to withdraw the money, but I was hit with a surprise! My BVN details did not tally with the account details. My DOB with my BVN wasn't the same as my FCMB account DOB. I went to FCMB to find out what the way forward was, and they told me to go back to the bank where I registered the BVN! Hian!! See wahala!! I went to the GTB closest to me at Awada, but they advised me to go to the one at Head Bridge, which was quite far. I was in Awada at that time, squatting with a friend. I had no choice but to go to Head Bridge because I was really running low on cash and needed the allawee so badly. I got to the bank, met the customer care person, and he asked for my birth certificate. I provided that to him, and he said I should check back in three days. Four days later, I came to the bank hoping for positive feedback. By this time, I was down to my last ₦2,000, and I had to trek from Upper Iweka to Head Bridge. I came in, sat down, and rested a bit before going up to the customer care guy and asking him about the update. This guy just pressed the keyboard as if he was trying to crack a hidden code, looked up at me, and said, "Do you have your local government birth certificate? The one that was issued to you by your local government?" Na small thing remain I for give that guy flying nodding. I asked him why he didn't request that particular document the first time I came to the bank. Well, sha, I told him that I didn't have it there with me at the time and that I would have to go back home to get it, as in travel back to my state. He advised me to do that and assured me that it would all be sorted out if I could provide that document. As I was about to leave, I saw another person complaining about the same BVN date of birth issue, and the funny thing was that this person was a staff of GTB but from another branch. Na there I know say evil spirit hand dey inside this thing.

Anyway, thank God that my state was Abia State and I wouldn't spend more than ₦700 (back when things were a bit better) to get a ticket back to Umuahia. I trekked back to Iweka, boarded a bus at Goodness and Mercies Transport Company, and headed back to Umuahia. When I got home, I narrated my issues to my parents (may God continue to rest their souls), and they immediately put calls through, and within a day, my LGA birth certificate was ready. My mother gave me some cash, and I was off the next day to Anambra. By the time I got to Onitsha, banks had already closed for the day, so I waited till the next day and went to the bank. I got there, provided the elusive document, and the guy told me to check back within five working days because they were going to forward my details to the CBN for verification. I said no wahala, wetin remain small don already finish. A week later, I returned to the bank after a very long distance of trekking, only for this guy to tell me that I should bring a valid ID card or driver's license for more verification! That's when I completely lost it! I stood up immediately, slammed my corper cap on his desk, and began causing a scene in the bank. My voice was so loud as I demanded to see the manager immediately! Every attempt to get me calmed down was fruitless. I was so enraged. The manager, who was a lady, finally came out and asked me what the problem was. I told them everything the bank had made me go through. She apologised and told me to go to the high court and get an affidavit. By that time, my last card was ₦3,500, and the affidavit was about ₦1,500, if I recall correctly. She promised that she would personally handle the case and that all she needed was an affidavit from court. I did as she told me to. I had to go to Awka for the affidavit. I got it done and brought it back to her, and she told me not to bother coming to the bank again, that she was going to call me as soon as everything was sorted out. I went back to the place I was squatting that day. ₦400 being my last card, I prepared spaghetti and beans with it and began to wait. Three days later, just as the food was about to finish, she called me to inform me that the problem had been sorted out. I checked my account with the mobile app and tried to buy a recharge card on it, and it was successful! I was overjoyed! All the time I was having this issue with the BVN, one month had passed, so I had two allawee sitting in my account.

And then I thought, finally, no more issues with this GTB... or so I thought.

Three months later, I went to the ATM around Aroma Junction to withdraw, but it didn't pay me, yet I got debited! Ha! Which one is this one again? It was getting late and about to rain heavily. I needed money to transport myself back to my lodge at Achalla, Igbariam. So I quickly ran to the Eco Bank ATM at Eke Awka, slotted in my card, and typed my withdrawal amount. The next thing I heard was the sound of my ATM getting swallowed! E come do me like say the world dey turn anticlockwise! Chineke nna, what is going on? Who did I offend in GTB that has sworn to give me HBP and stroke via their services? Desperately, I called one of the security guards at the ATM and told him what was going on. The guy asked me which bank's ATM I used, and I replied, "GTB," and he was like, "Bros, that card don go. Forget about am, them go destroy am. If to say na Eco Bank, them for bring am out for you tomorrow morning." Ha!!! Frustration started explaining the terms and conditions of our relationship to me in my ears. Suddenly, the tables that the market women left at their shops at Eke Awka started looking really comfortable in my eyes, because I no just get choice than to sleep on one of them this night. Then a light bulb lit up in my head. I remembered that I had a friend who stayed around Amawbia. Teddy was his name. We both met at Katsina camp and redeployed to Anambra together. I called Teddy immediately and told him my predicament and asked if I could crash at his place tonight. Unfortunately, he had a girl over that night, but as a bro, he told me to come over anyway. It was already raining by the time I got to his lodge. All throughout the night, I didn't sleep. All I kept thinking was how I was going to go to the GTB in the morning and withdraw every single kobo I had in that account. I was totally done with them. Immediately morning came, I rushed to the bank even before the staff. I waited patiently for them to open the banking hall. When it was time, I went into the bank, took the withdrawal slip, and with it demanded every last kobo in that account. Once I got it, I left the bank immediately, crossed to the opposite side of the road—there was Zenith Bank right opposite the GTB—went into the bank, and dumped all the money into my Zenith Bank account. And that was the last time I neared any GTBank. I had to run for my life before they killed me with frustration.

Me myself don go naked for my bank ,uba
As in totally naked,na for there dier manager knw say na mad customer I be, instantly dey reverse my Money they have been holding for more than 1yr,
I no go dodge Keke
Dodge bike,
Dodge uber,
Dodge trailers in the process of making Money,and I took the money to dis sane bank,and d bank is telling rubbish,
I say I mad,na small money but I needed to act madly before dem use my head,
81k no go just go like dt,

No post don complain about fintech like opay,moniepoint,palmpay...see more

JASONjnr:
What I do is search for them on Facebook, enter into their DM and make my complaint with screenshots.... Soon as they view theessage, they will log iny complain and reply me or ask for further info and before you know it, my money will reverse



Same with any other bank.... I stopped using the physical bank for these queries

Thank you.

Last week and two days ago wema bank ....money no gree drop as person send me money na to carry plank go dem office and warn dem

As far as I am concerned access bank na useless bank.
I don't have much to say.....
And from the comments.... I wasn't the only victim